Home Instead (Newcastle Upon Tyne)
14 Lansdowne Terrace, Gosforth,
Newcastle upon Tyne
NE3 1HN
Available on request
Home Instead (Newcastle Upon Tyne) has a Review Score of 9.9 (9.885) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Newcastle Upon Tyne) has 57 reviews.
5.0 out of 5
From my very first enquiry with the company, to meeting the manager & care team, I was truly impressed. Meetings have been promptly arranged and
The care team has taken the time to get to know my friend, as well as meeting all of his personal care needs. They have cooked him his favourite meals, cleaned his bathroom & kitchen, sorted out his bedroom/clothing, & engaged with him on a personal level. We literally could not ask for anything more as the highest standards of care in all areas are being delivered.
I have absolutely no hesitation in unreservedly recommending this company.
Thank you for that detailed review of our service. It is a privilege for us and the team really appreciate your comments.
5.0 out of 5
Thank you for the review it was a pleasure for all of our team to be involved.
5.0 out of 5
Thank you for the wonderful review of our service. We really appreciate your feedback .
5.0 out of 5
Thank you for taking the time to submit a review of of our services. Lovely to hear that you value the service that the whole team are providing to your Mam.
5.0 out of 5
Thank you for that lovely review of our services and fantastic team we have at Newcastle.
4.0 out of 5
Thank you for the lovely review of our services we have provided to your mam.
5.0 out of 5
5.0 out of 5
Thank you for submitting a review about the care you have received.
5.0 out of 5
A lovely review; pleased we could help whilst your dad was in Newcastle.
4.0 out of 5
We are pleased to hear that our services have made a real difference to your mother-in-law's life.
5.0 out of 5
Thank you for the review of our services. Lovely to hear and we will let all informed of your comments.
5.0 out of 5
This is lovely to hear about our Care Professionals. Thank you for the review and recommendation.
5.0 out of 5
Thank you for your review of our services we appreciate the feedback.
5.0 out of 5
What a lovely review and evaluation of our services. Great to hear your experience is exactly the service we aim to provide every time.
5.0 out of 5
Thank you for that fantastic review of our services.
5.0 out of 5
Thank you for taking the time to submit a review. It is great to hear the Home Instead Newcastle team have worked together to keep you where you want to be, at home.
5.0 out of 5
Thank you for that lovely review, it is a pleasure to assist with your dad.
5.0 out of 5
Thank you for that lovely review of our services so pleased our team is making such a difference.
4.0 out of 5
Thank you for your review and comments which you have raised with the team. We match our Care Professionals to our clients however on this occasion the identified Care Professional was not right for you and was reallocated immediately.
5.0 out of 5
What a lovely review of our services. We are so pleased the team are making such a difference.
The Review Score of 9.9 (9.885) out of 10 for Home Instead (Newcastle Upon Tyne) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Newcastle Upon Tyne) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
I am the owner and the registered Care Manager for Home Instead Senior Care Newcastle upon Tyne. The company specialises in providing care for older people in their own homes. I have had many years of experience having spent 30 years as a nurse with the NHS.
‘‘Having worked as a nurse I fully understand what a positive impact the right sort of care can make to a person’s life. Our service allows people to remain in their own homes, which is where most people wish to remain. Our care looks after the individual’s physical as well as emotional needs, providing companionship, interaction and stimulation and this is exactly what our elderly community needs. Our care is tailored to the needs of each individual and we can make a real difference to the quality of life of not only our clients, but their families too.”
Home Instead services include personal care such as assistance with bathing, dressing, eating and medications; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties plus companionship services from escorting clients to appointments through to simple conversation and good company.
Our Caregivers are chosen for their caring respectful approach along with their dependability and willingness to match their valuable life experience with the excellent training Home Instead Senior Care has to offer. We believe in ‘care for the Caregivers’ and that investment in their professional and personal resources is also an investment in the kind of quality service we aim to deliver. We aspire to be the "employer of choice" for anyone seeking to build a career in care in Newcastle upon Tyne or hoping to give something back by committing to a job in care.
The company is part of a national network recognized as one of the UK’s leading in home care. Their philosophy is simple, to provide a service which will enable older people to live independently in their own homes for as long as possible while improving their quality of life.
In my current role, I am involved on a day to day basis with the running of the business and in particular the recruitment of our CAREGivers. I am acutely aware that the quality of the people you employ are crucial to the service you provide. We offer the best service to our clients this means we need to employ the best people. We recruit and train our own. For each CAREGiver we go through a lengthy process, we need to ensure they all need to have the right character traits. We can and do our own training in small groups we need to ensure our CAREGivers have the knowledge to complement their caring nature. We need their employment history and all have full enhanced disclosure clearance. All our CAREGivers need to have six references three personal and three professional. The recruitment process can be over a number of weeks but for good reason, we need the right people. Of course, everyone has different skills, abilities and personalities therefore we match our CAREGivers with our clients. However, I can confidently say that because we only employ the ‘right’ people I would send every CAREGiver we employ to my own parents.
Sharon started her career in nursing over 30 years ago where she worked as a sister in A&E and as a community nurse in the local area.
Sharon is still a registered nurse and supports our team in the community and is our in house trainer for the many developmental courses we run such as Dementia Training, End of Life and medication training
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Newcastle Upon Tyne) to verify any information. View our terms and conditions. Home Instead (Newcastle Upon Tyne) has an Enhanced Service - more info.
