Home Instead (Newcastle Upon Tyne)

14 Lansdowne Terrace, Gosforth, Newcastle upon Tyne NE3 1HN
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Top 20 award
9.9 57 Reviews
  • Home Instead (Newcastle Upon Tyne), Newcastle upon Tyne
Home Instead (Newcastle Upon Tyne), Jan 2021 and March 2018 CQC 'Outstanding', provides care that supports the emotional as well as the physical needs of each client. Tailored care supports a quality of life, contributing to the lives and dignity of vulnerable adults as well as their family and loved ones.

Versatile services can include assistance with bathing, dressing and eating, as well as helping with daily chores such as shopping and meal preparation. Caregivers also understand the importance of companionship and supporting independence.

Many at-home clients receive Home Instead Care as a result of a direct approach by their families, but they also have strong links with medical practices, social agencies and charities, which utilise their comprehensive services or recommend them to their clients.

Some of their work involves liaison with care homes and independent living centres providing individual residents with a higher level of care when extra help is needed. They can also provide valuable staff assistance during busy times of day or when staffing levels require some external support.

Whilst principal services involve the day-to-day care of older people in their own homes (and in care homes), they also provide a range of specialist services, which include Alzheimer's and dementia care, convalescence care - and respite care, for families who need a break from day-to-day caring duties.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Cath Fullerton (Manager)

Home Instead (Newcastle Upon Tyne) Reviews (57)

9.9

Home Instead (Newcastle Upon Tyne) has a Review Score of 9.9 (9.885) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Newcastle Upon Tyne) has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Newcastle Upon Tyne)
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Total of 57, showing 21-40
Review from Shirley B (Wife of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had been using Home Instead one day a week for companionship for my husband for around four years, taking him out for lunch and short walks in the country and coast, he has really enjoyed the caregivers' company.
Suddenly this April I had a fall resulting in a full hip replacement and being instructed
by my surgeon that I would be unable to do any care for a minimum of 6 months!
Having been my husband's full-time carer for 8 years this was a shock.
The Home Instead team, working with his PA and daughter immediately went into action and within a week had in place a team of caregivers 24/7, I cannot speak more highly of their professionalism, resulting in keeping him at home with his Alzheimer's sadly progressively deteriorating.
Thank you to the whole Home Instead team.
Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

Thank you for the review of our services.
It was a real team effort to ensure that the care required was put in place as soon as possible.

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Review from Emily M (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not rate this agency higher. From my first dealings with staff regarding what we were looking for, to a site visit by another member of staff and care, the team were excellent. They showed a real care and understanding of our situation and did their utmost to meet our needs in the most professional
and friendly manner. Our carer was empathetic, kind and helpful and we could not have wished for a better experience. Would highly recommend and use again. Thank you!
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for taking the time to submit this lovely review.

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Review from Adrian A (Husband of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Newcastle Upon Tyne) have cared for my wife, who has Alzheimer’s disease, and supported me for over nine years. We are both in our eighties. Initially, it was companionship but over the last three years it has been full-on nursing care, this is particularly so for the last year now my
wife is totally bedridden. We have two really outstandingly good, dedicated caregivers who are devoted to doing their best for my wife and supporting me. The caregivers relate so well to my wife who clearly enjoys their company. One caregiver has been with us for the full nine years and the other for over two years. They have made all the difference to our quality of life. Further, the friendly and very helpful office staff and senior management have gone out of their way to meet our ever increasing care needs, particularly this last year. Home Instead (Newcastle Upon Tyne), for us, most certainly lives up to its motto ‘To us it is personal’.
Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

Absolutely lovely to hear your thoughts on our service over the last 9 years. Thank you.

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Review from Richard A (Son of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care package for my parents was put in place extremely quickly, Homecare visited my parents to meticulously identify their needs and to select the professional carers which would fit the personality of my parents. My parents have previously employed a different care company and Home Instead (Newcastle
Upon Tyne) is far superior and I wouldn’t hesitate in recommending this company. I have personally met each of my parent's carers and they are extremely professional and efficient, my parents enjoy the interaction with them and as elderly people do, love the continuity of the same carers each week.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that review and really appreciate you acknowledging how attention to detail is so important.

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Review from Peter G (Son of Client) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead, Gosforth was a pleasure to deal with. The initial introductory meeting was thorough and resulted in a most appropriate choice of carers who treated my mother (ninety-nine) with friendly respect and when necessary, encouragement. The office staff were unfailingly polite and helpful.
Reply from Andrew Fullerton, Owner at Home Instead (Newcastle Upon Tyne)

Thank you for this review, I know our Care Professionals really enjoyed looking after your Mam during her time at Home.

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Review from Ian D (Son of Client) published on 11 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started using Home Instead to act as a Carer/Companion for my mum who was diagnosed with Alzheimer's and as a result she could sometimes be lonely and missed the hustle and bustle of what was once a lively house. I met with staff at Home Instead and we arranged for some additional support to be put
in place for my mum. In fairness all carers were very good, however, there was one that my mum seemed to take a particular liking too.
She has transformed my mum's life and having described to staff what my Mum liked in people they certainly found the right person for the role. She is extremely professional and is such a caring individual, that my parents describe her as part of the family now. She will often go that extra mile and what I consider to be above and beyond her role title and has shown great compassion for my parents. I have complete confidence in her ability and I would not hesitate to recommend both her and Home Instead as a provider of care.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for taking the time to submit a review our services. Fantastic feedback which will be shared with all involved.

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Review from Jacqueline D (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to my mother going into a residential care home, her care throughout the weekdays for almost two and a half years was delivered by Home Instead.
Visits for an hour each morning and afternoon, where the welfare of my mother was overseen by carers who provided friendly and first-class service,
were invaluable to my mother and family and went a long way to alleviating a lot of my anxiety and concerns.
The management team at Home Instead were always helpful with any questions I might have and, during the periods of lockdown, where at times, they suffered from staff shortages, they always ensured that there would be a carer available for each home visit.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review of our services at Home Instead.

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Review from Stephen R (Son of Client) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for my mother for the last 18 months and I can say they have offered myself and my sister comfort that mother is being cared for daily. It means spreading the burden between carers and family is a great balance. My mother has nothing but good things to say about the carers
this also offers her family assurance she is being looked after.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review of our services, and highlighting the difference that our CAREGivers make.

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Review from H G (Granddaughter of Client) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers treated my grandma with great kindness and respect and were extremely helpful. The consistency in care was excellent as was the communication with the carers and the office team. The carers offered a full service of care and were extremely trustworthy. I always felt like she was well cared
for and it took a weight off our minds knowing we could trust the care team.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review of our services at Home Instead Newcastle.

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Review from John F (Son of Client) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were fantastic from meeting with my step-mum and me to her first meeting with my Dad when he came out of hospital placing the best carers with us all the way through till he passed away in February this year.
We were lucky to have an incredible carer as Dad's primary carer and I could not
recommend her more highly, the number of times I'd hear the pair of them laughing when dad wasn't in the best of health was incredible. She was so caring, compassionate and knowledgeable about how to deal with every situation. As dad's health deteriorated she was assisted by another carer who was great and also another who was also outstanding.
Many thanks for everything.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Lovely to hear that our team did a 'fantastic job'
Our team work really hard to ensure we have the right people providing care in our community.

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Review from Anne M (Daughter of Client) published on 17 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provided my father with outstanding care in his home enabling him to live a happy, safe and independent life after suffering a stroke. Their staff are professional and caring and it's been very reassuring to know his carers have visited daily to check he is well, provide company and help
with meal preparation and household tasks. I don't know what we would have done without them. Thank you.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

We are so pleased that our team made such a difference supporting your father. Thank you.

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Review from Jane T (Daughter of Client) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t speak highly enough of the Home Instead (Newcastle Upon Tyne) care team and everything they do for my dad. They are amazing with him and we as a family, are incredibly grateful to them. I have seen how well dad responds to the carers and he obviously enjoys the time he spends with them on their
trips out. The respite my mum gets from their care and attention to dad is very much appreciated. I think it’s also important to note how invaluable they have been over the last twelve months, making an incredibly difficult and stressful time during the pandemic bearable.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for the review of our service the CAREGivers enjoy spending time with your Dad.

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Review from Wendy R (Daughter of Client) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since dad has been cared for by Home Instead (Newcastle Upon Tyne) my sister and I feel we have peace of mind. All dad’s carers are fantastic! They have made it their business to build a relationship with him in their own unique way and he can tell me what he likes and appreciates each individual and
what they uniquely bring to his care. The Home Instead (Newcastle Upon Tyne) office also provide the most excellent support. Someone is always there with a friendly, calm manner and the offer of help. With my sister and I both living in different cities from dad, I have phoned about numerous things, big and small and every time I am left feeling reassured, knowing that the situation will be sorted out. Not only this, but the Home Instead (Newcastle Upon Tyne) management know dad and make suggestions about what kind of support he might need. For example, they recently referred him for some occupational therapy help. This is the type of approach and service which, in my view, makes Home Instead (Newcastle Upon Tyne) stand out from other care providers.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review and great to hear how all the members of the team support your Dad on a daily basis.

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Review from Eileen W (Daughter of Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a client with Home Instead Senior Care over two periods, the first for a period of 8 months in 2019 and the second in 2020-2021 for 5 months. On each occasion, the carers were almost always punctual and if they were running even slightly late, I would be informed. They were caring and
always treated my mother with dignity. They would contact me if there were any problems whilst they were with her. Their record-keeping was excellent and they would remind me in the notes if she was in need of anything eg. tablets. Sadly, my mother died in February 2021, but with the home care, she managed to remain happily in her own home until 4 weeks before she died, which was what she dearly wanted.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for the 5 Star review, we were so pleased to assist in keeping your Mother at home where she wanted to be for as long as she could.

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Review from F W (Wife of Client) published on 2 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided excellent care for my husband, enabling him to stay at home until the end. The carers were professional and friendly and we enjoyed their company. My husband had a complex health condition, which brought its challenge, and Home Instead did everything they could to meet his needs,
treating him with care, compassion, dignity and good humour. My family and I are so very grateful. Thank you for making my husband’s last few months so comfortable and at home.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review, a true privilege to be involved.

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Review from Craig M (Son of Client) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since taking over the care of my parents from another care provider The Home Instead staff have demonstrated they are better in every department. There have been a number of times when different members of their team have gone beyond what might be expected of them to ensure good outcomes for my family.
They have been open to suggestions and have looked to improve any aspect of the care from the beginning. I find every member of staff I encounter pleasant and caring. They have great attitudes in carrying out their work, and I feel my parents are in very safe hands. I congratulate each one of them for their dedication and application. Caring is a special job and to see it done well for your own parents feels great.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for those kind words it is a privilege to be able to support your parents in this way. We will ensure all those members of the team are aware of your positive comments, especially in these more challenging times.

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Review from Fiona F (Daughter of Client) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have truly been our saviour, both for my elderly parents (my father is aged 95 and my mother suffers from advanced dementia) as well as for me, as a daughter who was struggling to support my parents from afar. We have been using Home Instead’s services for two years now, following a fall
and a situation involving very independently-minded parents, who were resisting help, but were nevertheless clearly not coping. In our hour of need, Home Instead swooped in and changed everything for us. Their philosophy of helping vulnerable people to continue to live at home, in a supported way, has worked very well for my parents: they still feel very independent, but they are looked after. The quality of care they receive is superb: I cannot praise Home Instead’s Coordinator, and our dedicated team of carers enough – they are available, well organised, professional, flexible and, most importantly incredibly kind people. I truly couldn't ask for a better or more appropriate care.
Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for this lovely review of our services.

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Review from Judith C (Niece of Client) published on 6 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has needed 24-hour care since coming out of the hospital last November. The carers have been excellent. The level of care and professionalism given to her is very impressive.
I know she is very happy with the service they give. It is comforting to see her face light up when they arrive for
their shift.
I have had several discussions with the management, who are always so helpful and answer any questions I may have.
I would not hesitate to recommend them.
Reply from Andrew Fullerton at Home Instead (Newcastle Upon Tyne)

Thank you for the lovely review of our services at Home Instead Newcastle.

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Review from Carol C (Daughter of Client) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After Dad died suddenly, I needed to put daily care into place for Mam who is living with Alzheimer’s. Still living at home, specialist care is an absolute necessity for medication, making a hot lunch and help around the home. I interviewed two service providers and from the outset, Home Instead stood
out as the most professional of the two. This was reassuring for me, living 4 hours away.
The ladies go in for two hours a day and take Mam for any diabetic or podiatry appointments and for weekly visits to the hairdressers. They know Mam so well, she can be stubborn but they can be persuasive in getting her out and about. After medical appointments, they may pop her out for a run around the coast. This brings back great memories of her times with Dad.
The ladies are always prompt and the office staff helpful and easy to contact.
Home Instead are not the cheapest service provider, but you pay for what you get, in that generally, they go the extra mile. Their service is very reassuring for me.
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Review from Jean A (Wife of Client) published on 14 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were introduced to this company after a hospital stay and bad news for my husband. He has had magnificent care from them for a couple of months now and still ongoing and we cannot complain one bit!! The staff are all friendly and helpful and have made both mine and my husband's lives a little bit
better and easier every morning!
Reply from Andrew Fullerton at Home Instead (Newcastle Upon Tyne)

Thank you for the lovely review.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Home Instead (Newcastle Upon Tyne) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Home Instead (Newcastle Upon Tyne) is calculated as follows: ( (79 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 87 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Newcastle Upon Tyne) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (23)

Meet the Team (3)

Cath

Cath Fullerton

Job Title: Owner / Registered Care Manager Joined: 2012

I am the owner and the registered Care Manager for Home Instead Senior Care Newcastle upon Tyne. The company specialises in providing care for older people in their own homes. I have had many years of experience having spent 30 years as a nurse with the NHS.


‘‘Having worked as a nurse I fully understand what a positive impact the right sort of care can make to a person’s life. Our service allows people to remain in their own homes, which is where most people wish to remain. Our care looks after the individual’s physical as well as emotional needs, providing companionship, interaction and stimulation and this is exactly what our elderly community needs. Our care is tailored to the needs of each individual and we can make a real difference to the quality of life of not only our clients, but their families too.”


Home Instead services include personal care such as assistance with bathing, dressing, eating and medications; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties plus companionship services from escorting clients to appointments through to simple conversation and good company.


Our Caregivers are chosen for their caring respectful approach along with their dependability and willingness to match their valuable life experience with the excellent training Home Instead Senior Care has to offer. We believe in ‘care for the Caregivers’ and that investment in their professional and personal resources is also an investment in the kind of quality service we aim to deliver. We aspire to be the "employer of choice" for anyone seeking to build a career in care in Newcastle upon Tyne or hoping to give something back by committing to a job in care.


The company is part of a national network recognized as one of the UK’s leading in home care. Their philosophy is simple, to provide a service which will enable older people to live independently in their own homes for as long as possible while improving their quality of life.

Andrew

Andrew Fullerton

Job Title: Director Joined: 2013

In my current role, I am involved on a day to day basis with the running of the business and in particular the recruitment of our CAREGivers. I am acutely aware that the quality of the people you employ are crucial to the service you provide. We offer the best service to our clients this means we need to employ the best people. We recruit and train our own. For each CAREGiver we go through a lengthy process, we need to ensure they all need to have the right character traits. We can and do our own training in small groups we need to ensure our CAREGivers have the knowledge to complement their caring nature. We need their employment history and all have full enhanced disclosure clearance. All our CAREGivers need to have six references three personal and three professional. The recruitment process can be over a number of weeks but for good reason, we need the right people. Of course, everyone has different skills, abilities and personalities therefore we match our CAREGivers with our clients. However, I can confidently say that because we only employ the ‘right’ people I would send every CAREGiver we employ to my own parents.

Hooper

Hooper Hopper

Job Title: Health and Social Care Lead Joined: 2018

Sharon started her career in nursing over 30 years ago where she worked as a sister in A&E and as a community nurse in the local area.


Sharon is still a registered nurse and supports our team in the community and is our in house trainer for the many developmental courses we run such as Dementia Training, End of Life and medication training

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Newcastle Upon Tyne) to verify any information. View our terms and conditions. Home Instead (Newcastle Upon Tyne) has an Enhanced Service - more info.