Home Instead (Newcastle Upon Tyne)

We would like to thank Home Instead for helping us to support our mother. This support is ensuring that she can remain in her own home where she wants to be. The professional carers are patient, kind and thoughtful. The admin team are excellent - nothing is too much trouble, even when I get dates mixed up. Everything is done with a smile. Please pass on our sincere thanks to all the team members involved in caring for Mum. Gold stars all round!

I am very happy with all my care workers and like the office staff, who have been extremely helpful and caring regarding all my falls and hospital visits.

We have been using Home Instead for several years. The care has been excellent with very high standards. Alongside caring for my dad, they provided companionship. A big plus is that they have low turnover of staff so my dad sees familiar faces which is important. Communication is excellent and frequent.

Thanks for all your help which has allowed my parents to live their later years in their home which has made it easier for me.

Contacted Home Instead to complain about one carer who left me in tears.

The care provided has been organised, professional, intuitive and compassionate. My parents are always treated with dignity and respect and their overall experience has been outstanding. Thank you, Home Instead.

Thank you to the whole Home Instead team.

Could not rate this agency higher. From my first dealings with staff regarding what we were looking for, to a site visit by another member of staff and care, the team were excellent. They showed a real care and understanding of our situation and did their utmost to meet our needs in the most professional and friendly manner. Our carer was empathetic, kind and helpful and we could not have wished for a better experience. Would highly recommend and use again. Thank you!

Home Instead (Newcastle Upon Tyne) have cared for my wife, who has Alzheimer’s disease, and supported me for over nine years. We are both in our eighties. Initially, it was companionship but over the last three years it has been full-on nursing care, this is particularly so for the last year now my wife is totally bedridden. We have two really outstandingly good, dedicated caregivers who are devoted to doing their best for my wife and supporting me. The caregivers relate so well to my wife who clearly enjoys their company. One caregiver has been with us for the full nine years and the other for over two years. They have made all the difference to our quality of life. Further, the friendly and very helpful office staff and senior management have gone out of their way to meet our ever increasing care needs, particularly this last year. Home Instead (Newcastle Upon Tyne), for us, most certainly lives up to its motto ‘To us it is personal’.

The care package for my parents was put in place extremely quickly, Homecare visited my parents to meticulously identify their needs and to select the professional carers which would fit the personality of my parents. My parents have previously employed a different care company and Home Instead (Newcastle Upon Tyne) is far superior and I wouldn’t hesitate in recommending this company. I have personally met each of my parent's carers and they are extremely professional and efficient, my parents enjoy the interaction with them and as elderly people do, love the continuity of the same carers each week.

Home Instead, Gosforth was a pleasure to deal with. The initial introductory meeting was thorough and resulted in a most appropriate choice of carers who treated my mother (ninety-nine) with friendly respect and when necessary, encouragement. The office staff were unfailingly polite and helpful.

She has transformed my mum's life and having described to staff what my Mum liked in people they certainly found the right person for the role. She is extremely professional and is such a caring individual, that my parents describe her as part of the family now. She will often go that extra mile and what I consider to be above and beyond her role title and has shown great compassion for my parents. I have complete confidence in her ability and I would not hesitate to recommend both her and Home Instead as a provider of care.

The management team at Home Instead were always helpful with any questions I might have and, during the periods of lockdown, where at times, they suffered from staff shortages, they always ensured that there would be a carer available for each home visit.

Home Instead have been caring for my mother for the last 18 months and I can say they have offered myself and my sister comfort that mother is being cared for daily. It means spreading the burden between carers and family is a great balance. My mother has nothing but good things to say about the carers this also offers her family assurance she is being looked after.

The carers treated my grandma with great kindness and respect and were extremely helpful. The consistency in care was excellent as was the communication with the carers and the office team. The carers offered a full service of care and were extremely trustworthy. I always felt like she was well cared for and it took a weight off our minds knowing we could trust the care team.

Many thanks for everything.

Home Instead provided my father with outstanding care in his home enabling him to live a happy, safe and independent life after suffering a stroke. Their staff are professional and caring and it's been very reassuring to know his carers have visited daily to check he is well, provide company and help with meal preparation and household tasks. I don't know what we would have done without them. Thank you.

I can’t speak highly enough of the Home Instead (Newcastle Upon Tyne) care team and everything they do for my dad. They are amazing with him and we as a family, are incredibly grateful to them. I have seen how well dad responds to the carers and he obviously enjoys the time he spends with them on their trips out. The respite my mum gets from their care and attention to dad is very much appreciated. I think it’s also important to note how invaluable they have been over the last twelve months, making an incredibly difficult and stressful time during the pandemic bearable.

Since dad has been cared for by Home Instead (Newcastle Upon Tyne) my sister and I feel we have peace of mind. All dad’s carers are fantastic! They have made it their business to build a relationship with him in their own unique way and he can tell me what he likes and appreciates each individual and what they uniquely bring to his care. The Home Instead (Newcastle Upon Tyne) office also provide the most excellent support. Someone is always there with a friendly, calm manner and the offer of help. With my sister and I both living in different cities from dad, I have phoned about numerous things, big and small and every time I am left feeling reassured, knowing that the situation will be sorted out. Not only this, but the Home Instead (Newcastle Upon Tyne) management know dad and make suggestions about what kind of support he might need. For example, they recently referred him for some occupational therapy help. This is the type of approach and service which, in my view, makes Home Instead (Newcastle Upon Tyne) stand out from other care providers.

My mother was a client with Home Instead Senior Care over two periods, the first for a period of 8 months in 2019 and the second in 2020-2021 for 5 months. On each occasion, the carers were almost always punctual and if they were running even slightly late, I would be informed. They were caring and always treated my mother with dignity. They would contact me if there were any problems whilst they were with her. Their record-keeping was excellent and they would remind me in the notes if she was in need of anything eg. tablets. Sadly, my mother died in February 2021, but with the home care, she managed to remain happily in her own home until 4 weeks before she died, which was what she dearly wanted.