Home Instead (Newcastle Upon Tyne)

Home Instead provided excellent care for my husband, enabling him to stay at home until the end. The carers were professional and friendly and we enjoyed their company. My husband had a complex health condition, which brought its challenge, and Home Instead did everything they could to meet his needs, treating him with care, compassion, dignity and good humour. My family and I are so very grateful. Thank you for making my husband’s last few months so comfortable and at home.

Since taking over the care of my parents from another care provider The Home Instead staff have demonstrated they are better in every department. There have been a number of times when different members of their team have gone beyond what might be expected of them to ensure good outcomes for my family. They have been open to suggestions and have looked to improve any aspect of the care from the beginning. I find every member of staff I encounter pleasant and caring. They have great attitudes in carrying out their work, and I feel my parents are in very safe hands. I congratulate each one of them for their dedication and application. Caring is a special job and to see it done well for your own parents feels great.

Home Instead have truly been our saviour, both for my elderly parents (my father is aged 95 and my mother suffers from advanced dementia) as well as for me, as a daughter who was struggling to support my parents from afar. We have been using Home Instead’s services for two years now, following a fall and a situation involving very independently-minded parents, who were resisting help, but were nevertheless clearly not coping. In our hour of need, Home Instead swooped in and changed everything for us. Their philosophy of helping vulnerable people to continue to live at home, in a supported way, has worked very well for my parents: they still feel very independent, but they are looked after. The quality of care they receive is superb: I cannot praise Home Instead’s Coordinator, and our dedicated team of carers enough – they are available, well organised, professional, flexible and, most importantly incredibly kind people. I truly couldn't ask for a better or more appropriate care.

I would not hesitate to recommend them.

Home Instead are not the cheapest service provider, but you pay for what you get, in that generally, they go the extra mile. Their service is very reassuring for me.

We were introduced to this company after a hospital stay and bad news for my husband. He has had magnificent care from them for a couple of months now and still ongoing and we cannot complain one bit!! The staff are all friendly and helpful and have made both mine and my husband's lives a little bit better and easier every morning!

I am delighted with the care being given. In my work, I visit many people at home and have to discuss issues with carers and this team are way ahead of others I have encountered professionally.

Our excellent Home Instead caregiver has come two full days a week for the last three and a half years to look after my wife who has Alzheimer's disease. My wife looks forward to, clearly benefits from and really enjoys these care days. Besides the professional care provided, comes so much more, my wife, who has limited mobility is taken out for lunch and gentle shopping sorties, a lovely meal is prepared for us each evening plus future meals in the deep freeze and the household tasks brought up to date. On these days I totally switch off and go out knowing that my wife is not only expertly cared for but having a special day for her too. I cannot emphasise too much how important having this very good, totally reliable and dedicated caregiving is to my maintaining a decent way of life and coping as a full-time carer myself.

Excellent service provided by Home Instead. They provide a lunch service to our parents and the CareGivers are lovely and friendly, nothing is too much trouble. It gives us peace of mind to know our parents are receiving a first class service and they enjoy the visits. We are very impressed with this company and would highly recommend them.

The care service provided has a hugely positive impact. The companionship provided is companionship in the truest sense of the word - warm, caring, thoughtful and diligent.

I will always be grateful to the friend who gave me their name and address.

I have received help and care for some time now, at first every day, eventually reducing to two mornings a week when I am taken shopping, any medical or other appointments and a pleasant walk.

In winter and spring, I am accompanied by a carer to weekly lunchtime concerts which we both enjoy.

On all occasions, my carers have been helpful, patient, kind and just lovely. Whilst at first I was reluctant to receive help, doing so has enriched my life. Thank you.

Having had an unfortunate experience of care for my mum, my husband was recommended Home Instead. An initial call was made to them to gather information and Home Instead followed the call up a few days later. Once the initial visit was made it was evident that they took an interest in the client and it was agreed that a care provider would be found who could relate to my mum.

This is indeed what happened and the relationship between Mam and the care giver is just fabulous. The help and the change of conversation has been wonderful and mam looks forward to the visits and I feel relieved to know that there is someone coming in who can aid me with some of the pressures of caring for an elderly person. The regular contact by the office staff is also welcome and adds to the personal touch.

My daughter contacted Home Instead for me. I have been a carer for six years and my wife now has moderately severe Alzhiemer's. My home was gradually becoming difficult to manage - I am being polite; and I needed a carer to take my wife out one day, giving me the chance to do the washing without interference and the other day to see that she had a bath. My inability to have these essential tasks done each week was becoming a worry and a great irritation for me. The carer attends on two half days - a total of 4 hours/week for which I pay. I have received a DWP grant which goes a long way to meeting my monthly payment for the carer over the past two years.

I have used Home Instead Senior Care for almost five months now and am so happy with them. They have made a huge difference to my stepfather's life who has recently been diagnosed with Alzheimer's. Since a fall last December he has been unable to go out on his own and needs help and assistance in his daily needs including shopping, washing/ironing and food and menu preparation. He has two carers who are consistent (not different carers each visit) and he has built up a great relationship with them both and I cannot thank them enough. Not only have they made a difference to my stepfather's life, but they have taken so much pressure off me as I am his only relative caring for his needs. They are very caring and treat my stepfather with dignity and respect, taking him out for walks, shopping, to the pub and even to a Tea Dance which I found very surprising as he has never danced in his life! He said it was one of the best days he has had and looks forward to the next one.

Local management team excellent - great care taken to match compatible clients and carers. Good communication between management, carers and clients. Carers are kind, compassionate, thorough, thoughtful and reliable.

Home Instead lovingly cared for my Aunt. The main carer was mutually chosen to suit her needs. Initially just shopping and cleaning, but then included laundry and cooking packaged meals. The staff were always helpful, responsive and informative.

I have peace of mind knowing that Home Instead treat mum with the care I only wish I could provide myself. Home Instead have restored our faith as a family of the social care system.

Used Home Instead Senior Care to care for my dad over the last 18 months or so. Very happy with all aspects of the service. Staff are all very obliging and always went that extra mile to accommodate all of our requests. Can't praise them highly enough. The only reason we have had to cancel the service is that after a few spells in hospital Dad is no longer able to be left alone and has gone into residential care.

Good Friendly service. Caring staff, punctual and polite.