Home Instead (South East Northumberland)

This company thoroughly deserve their CQC review of outstandingly good. From first point of contact the whole team is professional, efficient, empathetic and very present. The management team went above and beyond to chose the right carers for my brother. The carers have been exceptional. I cannot praise the team enough. You will be in very safe hands if you chose care at home with Home Instead.

Fantastic service! Managers listen and support me, particularly helping me reconnect with friends and cooking lovely food. The care professionals are very respectful and supportive. They let me make my own choices, which is very important to me.

I'm an only child. Home Instead are calling for an hour, twice a week, to help care for my 85 year old mum who has early stage Alzheimer's. Tracey is the regular carer and has struck up a lovely relationship with her. I have found Home Instead professional, caring and informative as we, together, support Mum and her increasing needs.

The Home Instead team primarily came to care for my Dad at a time where he needed more support for both his physical and mental well being. The office team were so supportive and quick to organise or rearrange care, and the 'care team' were all outstanding. All the staff caring for my Dad, and essentially my Mum and our family as well, treated him with such respect, dignity and compassion. I will forever be grateful for sharing those last few months with my Dad and all his carers where we laughed and were also sad together. They were an amazing team, and you should all be really proud of the work you do. Thank you.

I support my husband at home who lives with Alzheimer's and I find this afternoon break very helpful as it makes me feel good and ready to start again.

I am very pleased with the hand and feet nail care provided to my brother. He is made very comfortable and treated with respect. All in all it is a pleasant experience for him. I am very pleased to have found you.

Mam now feels like HomeInstead are part of her family.

As we now embark on a period of live in care for Mam, whilst I am away from home for a while, I just wanted to say thank you, to you all, for everything you do for us.

We have been delighted with the service provided, the staff are incredibly helpful, attentive and responsive. The carers are friendly, caring and strive to help. They have been adaptive and struck up a lovely friendship with mum. Would highly recommend.

Both my parents have built a strong relationship with their carer who understands and supports their needs extremely well - the visits are an essential part of their week both meeting my mother's care needs in her home and taking her to visit my Dad who is in now in a care home. The carer helps them holistically as a couple to cope and keep enjoying life and is not only a carer but a very good friend

Home instead have provided an excellent service for my client which has tangibly improved his quality of life and his wellbeing. The staff keep in regular contact and provide regular reviews to ensure service remain current to client's needs and interests and they are eager to find ways to improve that experience for the person.

Our first entry into the world of carers, what a good choice Home Instead has proved to be. Thorough in their arrangement of our requirements and assimilation of our interests, the delivery of the care we require has been first class. The small team selected to care for my wife have treated her with dignity whilst maintaining a close and friendly relationship, chatting away as they carry out their tasks. We have never been let down by non-attendance and punctuality has been exemplary. Finally, communication with HQ is good, with information and updates flowing freely by either email or telephone.

The visits of Home Instead carers have made a positive difference to my very independent Mum who reluctantly agreed to 'give it a try' last June. Their role is simply to help Mum shower, wash her hair, to get dressed and ready for the day ahead. In the hour they are with her, they have made every effort to get to know Mum and what she is interested in and I overhear them chatting and laughing away. Home Instead only ever sends carers who Mum has met and with whom she feels entirely comfortable. Each one has shown her great dignity, kindness and competence and they are always punctual whatever the traffic or weather. I live some distance away and have really appreciated the written reports I can see online after each visit - it makes me feel reassured and connected. The service thus far has been exemplary and I have no hesitation in recommending Home Instead.

I would not have any hesitation at all in recommending Home Instead to anyone looking for help to stay in their own home.

Home Instead have supported my mother for almost 5 years. They care for her like she is one of their own family. With their support, my mother lives independently in her home. The care professionals are carefully chosen by the office and they observe her wishes about the smallest details. She always knows who will be attending to help with housework, meal prep, trips out or going to appointments. Home Instead liaises with other healthcare professionals e.g. the occupational therapist who provided mobility aids around her home. I live some distance away, it is reassuring to know that Home Instead never miss a visit and if they have any concerns they contact me immediately. Consistently responsive to any requests we have, I can also access the electronic visit notes the care pros make. Home Instead provides peace of mind to both my mother and the family. She considers her care pros as friends and invited the whole Home Instead team and owner to her recent 100th birthday celebrations! I have no hesitation in recommending Home Instead.

I know I signed the service agreement so have paid what I owe but I just feel my poor mum has been well and truly ripped off.

I am very pleased to have chosen Home Instead. Both initially (all excellent) and also with the recent additional time. Management's response to the urgent extra (more than double my original) time was quick and helpful. Naturally, some of the additional carers are 'good' rather than the totally 'excellent' original team. I hope to refine and improve when possible.

From the initial conversation Home Instead was patient, not pushy. Once I was ready to press the button the team had selected lovely carers to meet my mum who were right first time - all fully up to speed on her situation. Despite this being a huge step for Mum, she has come to look forward to these kind and gentle women coming into her home 3 times a week to help with light housekeeping, meal prep, personal care and trips to the shops and local amenities. My mum trusts them completely over the past 6 months and their companionship means my mum has someone to talk to regularly, reducing her loneliness and growing isolation after my father died. The team are quick to respond to any adjustments I need to make to the care plan. I can monitor all visits via the portal given I live away I know the team will adjust to more complex care as Mum's needs get greater bringing a long-term solution that gives great comfort knowing Mum can stay in the home she loves.

Very friendly, efficient, and reliable. Answer all my needs and accommodate everything that we want. No problem is too big; they will always try and find a solution if need be. Not that there have been many problems!

Staff do everything well, can’t fault them. Don’t have to ask staff to do anything. Friendly, punctual, reliable, tactful and polite. Like a whole set of new friends for my mother-in-law. Well organised, cheerful. Trustworthy.