Home Instead (South East Northumberland)

Unit T06, Blyth Workspace, Commissioners Quay, Quay Road, Blyth NE24 3AF
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9.8 50 Reviews
  • Home Instead (South East Northumberland), Blyth
Rated as 'outstanding' by the Care Quality Commission, Home Instead South East Northumberland support clients with high-quality home care, tailored to the individual and delivered by compassionate and reliable caregivers.

Caregivers are very carefully selected and given high-quality training and support, building up strong and supportive relationships with clients; caregivers go out of their way to provide personalised service and make a real difference to their client's lives.

Services are varied – and can include support with bathing or dressing, helping with meal preparation, medication prompts, doing daily chores, companionship and conversation - plus a lot more.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Amy O’Neill (Registered Manager)

Home Instead (South East Northumberland) Reviews (50)

Total of 50, showing 1-20
9.8

Home Instead (South East Northumberland) has a Review Score of 9.8 (9.802) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (South East Northumberland) has 50 reviews.

Overall Experience

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Date Published

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Review from Julie G (Daughter of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the service provided, the staff are incredibly helpful, attentive and responsive. The carers are friendly, caring and strive to help. They have been adaptive and struck up a lovely friendship with mum. Would highly recommend.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you so much for your kind words and thoughtful feedback. We're absolutely delighted to hear that you've been happy with the service and that our team has made a positive difference. It's especially heartwarming to know that the carers have built such a lovely relationship with your mum and that their support has been both caring and responsive. Your recommendation truly means a great deal to us. We'll make sure to share your comments with the entire team - they will be thrilled to know their efforts are appreciated.

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Review from G W (Daughter of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have built a strong relationship with their carer who understands and supports their needs extremely well - the visits are an essential part of their week both meeting my mother's care needs in her home and taking her to visit my Dad who is in now in a care home. The carer helps them
holistically as a couple to cope and keep enjoying life and is not only a carer but a very good friend

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you so much for taking the time to leave such a thoughtful and positive review. We are truly grateful for your kind words and are delighted to hear that you find our care delivery to be holistic and that the support we provide your parents has become an essential part of their week. It is incredibly rewarding to know that we are making a meaningful difference, and your feedback reinforces our commitment to delivering compassionate, person-centred care.

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Review from G O (Independent Advocate Deputyship) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead have provided an excellent service for my client which has tangibly improved his quality of life and his wellbeing. The staff keep in regular contact and provide regular reviews to ensure service remain current to client's needs and interests and they are eager to find ways to improve that
experience for the person.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for your review. We greatly appreciate your feedback, and we are thrilled to read that our service has made a positive impact on your client's life. It's also wonderful to know that you find our service responsive. We are committed to maintaining high standards and are grateful for the opportunity to support your Client.

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Review from John S (Husband of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our first entry into the world of carers, what a good choice Home Instead has proved to be. Thorough in their arrangement of our requirements and assimilation of our interests, the delivery of the care we require has been first class. The small team selected to care for my wife have treated her with
dignity whilst maintaining a close and friendly relationship, chatting away as they carry out their tasks. We have never been let down by non-attendance and punctuality has been exemplary. Finally, communication with HQ is good, with information and updates flowing freely by either email or telephone.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for your kind and thoughtful review. I am delighted to read that you have experienced first-class service and that the care professionals have provided relationship-centered care with dignity. It is also wonderful to know that you found the communication to be effective. Your feedback truly means a great deal to us. Thank you again.

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Review from Louise R (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The visits of Home Instead carers have made a positive difference to my very independent Mum who reluctantly agreed to 'give it a try' last June. Their role is simply to help Mum shower, wash her hair, to get dressed and ready for the day ahead. In the hour they are with her, they have made every effort
to get to know Mum and what she is interested in and I overhear them chatting and laughing away. Home Instead only ever sends carers who Mum has met and with whom she feels entirely comfortable. Each one has shown her great dignity, kindness and competence and they are always punctual whatever the traffic or weather. I live some distance away and have really appreciated the written reports I can see online after each visit - it makes me feel reassured and connected. The service thus far has been exemplary and I have no hesitation in recommending Home Instead.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to leave such a wonderful review. We are thrilled to read that the support your Mum receives is done so with dignity and kindness, which in turn provides you with peace of mind. We are committed to providing a service which is delivered with passion and kindness, enabling people to live their best life. Once again, thank you for taking the time to share your thoughts with us. Your feedback helps us to continually improve and enhance our services for all of our clients.

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Review from Nicola F (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide reliable and thoughtful care for my mother. We get advance notice of the schedule of visitors which means that she knows who she is going to see on any given day.
The office staff are always helpful and understanding and we all feel that the care provision is very much tailored
to the specific needs of the individual rather than a one-size-fits-all approach.
I would not have any hesitation at all in recommending Home Instead to anyone looking for help to stay in their own home.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to share your wonderful review. We sincerely appreciate your kind words; it is a privilege to support your Mother. Receiving such feedback is invaluable to the team and it reassures us that we are meeting the expectations of our clients and their family members. Thank you once again for your trust and support.

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Review from Jill K (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have supported my mother for almost 5 years. They care for her like she is one of their own family. With their support, my mother lives independently in her home. The care professionals are carefully chosen by the office and they observe her wishes about the smallest details. She always
knows who will be attending to help with housework, meal prep, trips out or going to appointments. Home Instead liaises with other healthcare professionals e.g. the occupational therapist who provided mobility aids around her home. I live some distance away, it is reassuring to know that Home Instead never miss a visit and if they have any concerns they contact me immediately. Consistently responsive to any requests we have, I can also access the electronic visit notes the care pros make. Home Instead provides peace of mind to both my mother and the family. She considers her care pros as friends and invited the whole Home Instead team and owner to her recent 100th birthday celebrations! I have no hesitation in recommending Home Instead.

Reply from Amy Moss, Registered Manager at Home Instead (South East Northumberland)

Thank you for taking the time to leave feedback. Your insights are invaluable to us as we continually strive to improve and provide the best possible care to our clients. I am so happy to hear the support and peace of mind this service provides you and your mother and the difference our fantastic care professionals make. Once again, thank you for taking the time to share your thoughts with us. Your feedback helps us to continually evolve and enhance our services for all of our clients.

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Review from Jacqueline T (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst I cannot fault the carers who came to my mum's house for companionship 4 hours per week from Tuesday 16th January 2024 to the 16th February 2024, I feel I must comment on the charges my mum has had to pay in total for only 20 hours actual care.
Unfortunately, mum was admitted to hospital on
the 17th February was going to be in there a while with a bad UTI infection and was then deemed to need full-time residential nursing care. I had to cancel or terminate the service agreement from 17th February but have had to pay for 30 days care she did not receive through this unplanned hospital/care home admission.
So after having paid a £200 registration fee my poor mum has had to pay in total the sum of £1502.00 for 20 hours actual care received. I'm not even going to be paying that amount of money per week for 24-hour nursing care, and that's a rip-off as well.
I know I signed the service agreement so have paid what I owe but I just feel my poor mum has been well and truly ripped off.

Reply from Amy Moss, Registered Manager at Home Instead (South East Northumberland)

Thank you for your feedback. I am pleased to hear you were happy with the care provided. We are sorry to hear about the feeling of frustration you have experienced. Our aim is to provide the best possible care and support to clients and their families, we take this responsibility seriously. I have since this, reached out to you privately to discuss this in more detail and understand your frustrations. We feel this is important as there were inaccuracies in the review, and it seems like there was some confusion in the termination process. I wanted to thank you for taking the time to help me fully understand the frustrations raised within this review, we concluded there was more clarity required in your understanding of the termination process including the invoices and charges, we have taken this feedback on board and will review this with the team going forward. I am pleased that you are happy with the outcome of our discussion.

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Review from Keith S (Client) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to have chosen Home Instead. Both initially (all excellent) and also with the recent additional time. Management's response to the urgent extra (more than double my original) time was quick and helpful. Naturally, some of the additional carers are 'good' rather than the totally 'excellent'
original team. I hope to refine and improve when possible.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to leave feedback. Your insights are invaluable to us as we continually strive to improve and provide the best possible care to our clients. Upon reviewing your feedback, we noticed your comments regarding care professional allocation. We truly appreciate your input, and we would like to understand further to ensure we address any concerns you may have. Your satisfaction is our top priority, and we want to ensure that every aspect of our service meets your expectations. We will be reaching out to you shortly to discuss your feedback in more detail and gather additional information to better understand your perspective. Please rest assured that your feedback will be taken seriously, and we are committed to implementing any necessary changes to improve our services. Once again, thank you for taking the time to share your thoughts with us. Your feedback helps us to continually evolve and enhance our services for all of our clients.

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Review from Rachel P (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial conversation Home Instead was patient, not pushy. Once I was ready to press the button the team had selected lovely carers to meet my mum who were right first time - all fully up to speed on her situation. Despite this being a huge step for Mum, she has come to look forward to these
kind and gentle women coming into her home 3 times a week to help with light housekeeping, meal prep, personal care and trips to the shops and local amenities. My mum trusts them completely over the past 6 months and their companionship means my mum has someone to talk to regularly, reducing her loneliness and growing isolation after my father died. The team are quick to respond to any adjustments I need to make to the care plan. I can monitor all visits via the portal given I live away I know the team will adjust to more complex care as Mum's needs get greater bringing a long-term solution that gives great comfort knowing Mum can stay in the home she loves.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to leave such a wonderful review. Reading your kind words is truly uplifting and serves as a testament to the dedication and compassion of the team here at Home Instead South East Northumberland. It is a pleasure supporting your Mum and we look forward to continuing to do so in the future.

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Review from Keith D (Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, efficient, and reliable. Answer all my needs and accommodate everything that we want. No problem is too big; they will always try and find a solution if need be. Not that there have been many problems!

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Many thanks for taking the time to leave us a wonderful review; your feedback is incredibly valuable to us. It is a pleasure supporting you and we look forward to continuing to do so in the future.

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Review from D W (Daughter-in-law of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff do everything well, can’t fault them. Don’t have to ask staff to do anything. Friendly, punctual, reliable, tactful and polite. Like a whole set of new friends for my mother-in-law. Well organised, cheerful. Trustworthy.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to submit a review for Home Instead South East Northumberland. We are delighted to read that the service we are providing is meeting the needs of your mother-in-law. At Home Instead, our goal is to enhance the lives of those we care for, and your positive feedback reinforces our commitment to delivering high-quality care. Thank you for choosing Home Instead South East Northumberland - we look forward to continuing to provide excellent care and support for your loved one.

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Review from L O (Daughter of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As with previous reviews, we continued to be extremely satisfied with the service provided by both the Care Professionals and the office staff. We were listened to and requests and concerns were acknowledged and actioned. It was only with a sad heart and reluctance did it became necessary to move into
a Care Home as 24/7 care became necessary.
Will continue to recommend Home Instead.

Reply from Amy Moss, Registered Manager at Home Instead (South East Northumberland)

Thank you for taking the time and effort to write a review about your experience with Home Instead. We really appreciate the feedback about the service and I will share this with the whole team. It is very pleasing to read about the comfort we have helped to provide.

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Review from Kevin N (Son of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing a home care service to my mother for some time now. The care they have provided has been exceptional. The carers who visit and look after my mum have been able to develop kind, considerate and friendly support whilst maintaining a professional approach. They have gone
out of their way to give additional and very personal support on a number of occasions to my mother outside of their ‘standard’ support and care provision, which has been an incredible help to my mother.
I also have the highest of praise for the management and office staff that provide me with support, help and guidance and regular updates on my mother's wellbeing and health. As I live a considerable distance from my mother (circa 300 miles) I don’t get to see her very often this support is invaluable to me personally as it allows me to lead my life without worry.
In summary, Home Instead has gone well beyond what I expected. I recommend them without hesitation.

Reply from Sunny Singh, Director at Home Instead (South East Northumberland)

Thank you for taking the time and effort to write a review about your mother. We really appreciate the feedback about the service and I will share this with the whole team. It is very pleasing to read about the comfort we have helped to provide to you and we will strive to continue this in the future care of your mother.

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Review from S T (Daughter of Client) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the staff from Home Instead has been exceptional and outwayed my expectation in their care for Mum. They have got to know and understand her needs, are always kind, caring and professional.
Communication within the whole team, myself and Mum, is exceptional.

Reply from Sunny Singh, Director at Home Instead (South East Northumberland)

Thank you for taking the time to write a review; we appreciate the feedback. It is great to see that we have met your expectations in Mum's care, and you have provided such positive feedback.

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Review from Rob S (Son of Client) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have been providing care for my dad over the last three or so years. He has Alzheimer's and would not be able to live at home without their twice-daily visits. The caregivers help him eat a healthy and balanced diet (increasingly important after a recent diabetes type two diagnosis), maintain
a safe and comfortable living situation, and perhaps most valuably provide friendly conversation and company. My brothers and I are confident that Home Instead's team give Dad good quality care, treating him with respect and dignity.

Reply from Sunny Singh, Director at Home Instead (South East Northumberland)

Thank you for taking the time to write a review and we appreciate the feedback. It is great to see that you are confident in the service we are providing to your Dad. It is a privilege to be play a part in enabling your Dad to remain at home in familiar surroundings.

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Review from Patricia S (Daughter of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cant praise Home Instead carers enough. I was anxious about my mother coming to live with me and how her needs would be met due to her immobility and the amount of care she would require, however from the first day having two carers four times a day I have found the carers so friendly and caring,
showing so much empathy towards my mam. They always respect her dignity and give her the time she needs to ensure her comfort and well being. My mam can be quite demanding with how she likes things done but her demands have always been met with tolerance and smiles which certainly improves her moods. The carers always turn up on time and never leave early always finding something to do with mam. They have not only been there for my mam but also there for me giving me support and reassurance when I need it. Thank you all so much. Anyone looking for home care can certainly be reassured that Home instead will meet your needs.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for taking the time to write such a detailed review. We really appreciate this, and it is lovely to receive such positive feedback. We will share this with all those Care Professionals and office team members involved in supporting your mam. They will, I know, be so pleased to read this.

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Review from J L (Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that since my visits started. I've grown in confidence and independence. I really enjoy being with my carers and all the chats we have. They are all very professional and I look forward to my visit every day.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for submitting a review - we really appreciate your feedback and are so glad things are going so well.

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Review from Jenny L (Daughter-in-law of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided outstanding care for my father-in-law enabling him to live in his own home for the last three years of his life until the age of 99. The carers who looked after him were incredibly thoughtful and sensitive to his personality and needs. The office staff and management of the company
are equally kind and efficient: the communication with us over any concerns or changes in carers was always empathetic and effective. We wouldn’t hesitate to recommend Home Instead Northumberland. The quality and consistency of care was beyond our expectations and in three years of service provision we had no cause for complaint or concern. Perhaps the highest recommendation comes from the mouth of my father-in-law himself who said that the carers were “his friends” and “like family”. This has to be credited to the management of the company in both their recruitment practices and their skill in matching carers to clients. Our experience was a model of how good care should be provided.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

It means so much to hear that you feel we provided such good care for your father-in-law and to hear you say your experience was a model of how good care should be provided is very humbling. Thank you for taking the time to write this review.

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Review from Ian M (Son of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend Home Instead enough. My mam has dementia and was hitting the point where she needed much more help to stay at home. I was already caring for her every day, but then my partner and I then caught Covid. I contacted Home Instead, and they were amazing - one of the most difficult but best
decisions I’ve made! They got a care plan in place so quickly and took over my mam’s care the next day.
They put together a small team, who have all done a great job looking after her; they’ve all built relationships with her and can’t do enough to help. Preparing meals, supporting her to eat, personal care, medication cleaning, literally anything they can do to help, they go over and above. They also provide so much more than just care, often having a sing-song with my mam, which makes her day! The companionship that he has provided has helped her stay at home much longer than we thought she’d be able to.
Would absolutely recommend it.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for taking the time to write a review for us and we really appreciate your lovely comments. It is so good to know we are providing care that you feel you can rely on and that you would recommend us to others!

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Home Instead (South East Northumberland) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Home Instead (South East Northumberland) is calculated as follows: ( (71 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 81 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South East Northumberland) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

Meet the Team (1)

Amy

Amy Moss

Job Title: Registered Manager

Joined: 2020

Amy is our Registered Care Manager and is responsible for the overall management of our growing company, ensuring compliance with Care Quality Commission (CQC) regulations and supporting our team to deliver a high standard of care to all our clients.


Amy says:
After finishing my Degree at Sunderland University I worked my way through the ranks as a Support Worker, Senior Support worker, Assistant Manager and Registered Manager of a respite unit. I hold a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People Services.


It is great to be part of the Home Instead 'family' - our focus on high-quality relationship-led care and support is something I am really passionate about. I know that most people are eager to remain in their homes for as long as possible and the ethos at Home Instead is all about enabling people to do just that. At Home Instead we help people to ‘live well their way’ and I really enjoy supporting the team to deliver the kind of care that I would want for my own family.

Frequently Asked Questions about Home Instead (South East Northumberland)

What Type of Services does Home Instead (South East Northumberland) offer?

Home Instead (South East Northumberland) offers Home Care.

How many Carers does Home Instead (South East Northumberland) employ?

Home Instead (South East Northumberland) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South East Northumberland) to verify any information. View our terms and conditions. Home Instead (South East Northumberland) has an Enhanced Service - more info.