Home Instead (South East Northumberland)

Home Instead provided valuable call in care for my mother reflecting her wishes to remain in her own home for as long as possible. The staff were kind and courteous, ofter going above and beyond to help to look after my mother. There were often calls from the office informing me of any issues or just updates and even menu suggestions my mother had suggested. I was always asked in advance if it was acceptable if there was a (slight) change of visiting times. Although my mother had dementia, the manager and her team built up a supportive and compassionate relationship and encouraged her to do her best - I would recommend Home Instead.

Home Instead Senior Care provided a high standard of care when I arranged a package of care for a family member.

Have been very satisfied with the care provided by Home Instead and would recommend them to other people. The person who attends our needs is always helpful each time he comes and punctual.

Home Instead have been delivering high-quality relationship-based care to my mother for over nine months. Outstanding staff have worked hard to get to know her and as a result, have become sensitive to her needs and to who she is - and the results are proper professional but caring relationships. It is clear that the company is based in solid client focussed values and as a result, offer a service that should be a template for all elder home-based care. Mum looks forward to seeing all of the team who work with her - she clearly is fond of them all. What’s more, I feel a strong sense of trust in all of them. Quite an achievement. Thanks.

Home Instead has provided a very high standard of care for my 85-year-old father. Their staff are professional, thoughtful and go the extra mile. Their management is engaged and well informed and very responsive. I would certainly recommend them to others.

We have employed the services of Home Instead South Northumberland for 18 months and I have found them to be invaluable support for both of my parents during this time. Initially, they were engaged to support my Mum who had broken her leg and then this year we had to increase the care package at short notice to look after my Dad. Speaking as their daughter living over 300 miles away, the team at Home Instead provide me with peace of mind that my parents are being well cared for and if there is anything that I should be aware of I always receive a phone call.

I have also found them to go above and beyond on several occasions e.g. The manager once went to meet an ambulance at 3:30am that was bringing my Mother home from hospital. I find the manager and her team to have true empathy and genuinely care, always doing their best to do as much as they possibly can to help.

I would highly recommend them to anyone who wants their relatives to be well looked after, top class service, well done!

I have been “looked after” by Home Instead for some 18 months. During that time I have found that standards are exceptionally high. From introducing carers to you, before you accept them, to their back up procedures, you are treated with the utmost respect and consideration. The carers are friendly and compassionate. The management are ready to accommodate you, if possible, when changes are required and are always available for discussion on any problems that you may have.

Altogether a well run and caring company.

Home Instead have been so helpful since my 93-year-old mother fell and broke her leg. From my first contact with them, I felt reassured by their thoughtful and professional approach. They keep in regular contact with me and always ask how I'm doing as well, which means a great deal when you're the sole carer of an elderly parent. My mother, like so many of her generation, is fiercely independent and found it difficult to accept help with her personal care but with the encouragement and reassurance of the carers, she has now settled into her new routine. I can't recommend them more highly.

Excellent Service. Caregivers are well trained, conscientious and friendly. The office keeps relatives informed and up to date with any incident or occurrence.

When my dad came out of hospital I needed to organise a care package for him. I live 300 miles away so I was concerned about getting the correct care in place. After lots of research, I found Home Instead Senior Care. Thank goodness. They are exceptional. From day one my dad was very impressed with them. The carers were introduced to dad and he was given a card with their photos and names one. They treat him with an enormous amount of respect and consideration. They chat to him as if he is an old friend and have a laugh, which is wonderful. Although I phone my dad every day I was also receiving, when the care package was first put in place, daily calls from the carers to say how dad was settling down and how things were progressing and I must say this was much appreciated and gave me great comfort. Dad has improved immensely and friends and family have been extremely impressed with the care he is receiving and I am so grateful to the fabulous team who are looking after him.

From the initial contact with Home Instead, my brother and I have been impressed with their professionalism and their ability to respond to the changing care needs of our father, not only efficiently but with great care and respect. They have supported and guided us through what has been a difficult time, offering us suggestions and solutions from their experience, which has been invaluable and very reassuring as we do not live near our father. We have the highest regard for all members of the Home Instead team and would not hesitate to recommend their services, without any reservations, to anyone looking for a care provider.

I find the service is very reliable and personal. The management are very good at keeping me informed of my mothers wellbeing. The carers are friendly and proffesional and able to build up a trusting relationship with my mother.

I am extremely happy with the service that has been given to me from Home Instead Senior Care. The lady who helps me has/is very kind and caring and interested in me as a person, not just someone who she comes to work for. When I became unwell recently she quickly became aware of my needs and dealt with them quickly and efficiently. She is a real treasure.

The service manager took great trouble to place the perfectly matched carer with our Mum, who was initially apprehensive about the idea of having a carer. The carer is... just brilliant. A professional, well-organised service provided by warm and friendly people. Thank you!

No uniforms are worn by the carers which makes a huge difference as it's something that usually draws attention to the fact that the client is being accompanied and can be embarrassing. It's important that the client feels like they are going out with a friend, with a person who wants to be there and isn't just being paid to be there, and the staff I've met so far have been comfortable in their surroundings and respectful of the client's dignity.

For the short time I have used Home Instead, I have found everyone very helpful and pleasant. They were true to their word when I gave them short notice and came up trumps.

The care that my mother receives as a client of Home Instead is of an extremely high standard. All caregivers are kind and patient and have been specially selected to match with the clients. My mother likes all her caregivers who assist with her personal care and clean her flat but really looks forward to her trips out twice a week. To celebrate her 90th birthday my mother had a surprise birthday tea with her caregivers organised and paid for by Home Instead .

The carer arrives promptly each morning and is cheerful and pleasant. Assists with washing and dressing and carries out related tasks with great enthusiasm and friendliness. Always uses initiative when implementing tasks and nothing is too much trouble.