Home Instead (South East Northumberland)

Unit T06, Blyth Workspace, Commissioners Quay, Quay Road, Blyth NE24 3AF
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9.8 51 Reviews
  • Home Instead (South East Northumberland), Blyth
Rated as 'outstanding' by the Care Quality Commission, Home Instead South East Northumberland support clients with high-quality home care, tailored to the individual and delivered by compassionate and reliable caregivers.

Caregivers are very carefully selected and given high-quality training and support, building up strong and supportive relationships with clients; caregivers go out of their way to provide personalised service and make a real difference to their client's lives.

Services are varied – and can include support with bathing or dressing, helping with meal preparation, medication prompts, doing daily chores, companionship and conversation - plus a lot more.
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Care Provided by Home Instead (South East Northumberland)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.50 – £35.50
  • Weekly Live-in Care Fees: £1890 – £2200

Available on Request

These prices are only a guideline, please contact Home Instead (South East Northumberland) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Amy O’Neill (Registered Manager)

Home Instead (South East Northumberland) Reviews (51)

9.8

Home Instead (South East Northumberland) has a Review Score of 9.8 (9.800) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (South East Northumberland) has 51 reviews.

Overall Experience
  • 46
  • 4
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  • 1
  • 0
Date Published
  • 51
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  • 6
  • 14
  • 37
Reviewer Connection to Home Instead (South East Northumberland)
  • 27
  • 8
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  • 3
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  • 1
  • 1
  • 1
Total of 51, showing 41-51
Review from Sheenah C (Daughter of Client) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been so helpful since my 93-year-old mother fell and broke her leg. From my first contact with them, I felt reassured by their thoughtful and professional approach. They keep in regular contact with me and always ask how I'm doing as well, which means a great deal when you're the sole
carer of an elderly parent. My mother, like so many of her generation, is fiercely independent and found it difficult to accept help with her personal care but with the encouragement and reassurance of the carers, she has now settled into her new routine. I can't recommend them more highly.
Reply from Guy Kirk at Home Instead (South East Northumberland)
Thank you so much for such a positive review - and thank you for taking the time to do this.
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Review from Peter M (Son of Client) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Service. Caregivers are well trained, conscientious and friendly. The office keeps relatives informed and up to date with any incident or occurrence.
Reply from Guy Kirk at Home Instead (South East Northumberland)
Thank you so much for your positive review - we really appreciate you taking the time to submit this and look forward to continuing to work with your Mam.
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Review from Edwina H (Daughter of Client) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my dad came out of hospital I needed to organise a care package for him. I live 300 miles away so I was concerned about getting the correct care in place. After lots of research, I found Home Instead Senior Care. Thank goodness. They are exceptional. From day one my dad was very impressed with
them. The carers were introduced to dad and he was given a card with their photos and names one. They treat him with an enormous amount of respect and consideration. They chat to him as if he is an old friend and have a laugh, which is wonderful. Although I phone my dad every day I was also receiving, when the care package was first put in place, daily calls from the carers to say how dad was settling down and how things were progressing and I must say this was much appreciated and gave me great comfort. Dad has improved immensely and friends and family have been extremely impressed with the care he is receiving and I am so grateful to the fabulous team who are looking after him.
Reply from Guy Kirk at Home Instead (South East Northumberland)
Thank you so much for such a lovely review - it is is a pleasure to support and care for your Dad.
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Review from Karen (Daughter of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial contact with Home Instead, my brother and I have been impressed with their professionalism and their ability to respond to the changing care needs of our father, not only efficiently but with great care and respect. They have supported and guided us through what has been a difficult
time, offering us suggestions and solutions from their experience, which has been invaluable and very reassuring as we do not live near our father. We have the highest regard for all members of the Home Instead team and would not hesitate to recommend their services, without any reservations, to anyone looking for a care provider.
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Review from John (Son of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the service is very reliable and personal. The management are very good at keeping me informed of my mothers wellbeing. The carers are friendly and proffesional and able to build up a trusting relationship with my mother.
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Review from H T (Client) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the service that has been given to me from Home Instead Senior Care. The lady who helps me has/is very kind and caring and interested in me as a person, not just someone who she comes to work for. When I became unwell recently she quickly became aware of my needs and dealt
with them quickly and efficiently. She is a real treasure.
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Review from Susan T (Daughter of Client) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service manager took great trouble to place the perfectly matched carer with our Mum, who was initially apprehensive about the idea of having a carer. The carer is... just brilliant. A professional, well-organised service provided by warm and friendly people. Thank you!
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Review from Joy (Daughter of Client) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
No uniforms are worn by the carers which makes a huge difference as it's something that usually draws attention to the fact that the client is being accompanied and can be embarrassing. It's important that the client feels like they are going out with a friend, with a person who wants to be there and
isn't just being paid to be there, and the staff I've met so far have been comfortable in their surroundings and respectful of the client's dignity.
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Review from Sandra O (Client) published on 2 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
For the short time I have used Home Instead, I have found everyone very helpful and pleasant. They were true to their word when I gave them short notice and came up trumps.
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Review from Angela M (Daughter of Client) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother receives as a client of Home Instead is of an extremely high standard. All caregivers are kind and patient and have been specially selected to match with the clients. My mother likes all her caregivers who assist with her personal care and clean her flat but really looks forward
to her trips out twice a week. To celebrate her 90th birthday my mother had a surprise birthday tea with her caregivers organised and paid for by Home Instead .
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Review from A H (Client) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer arrives promptly each morning and is cheerful and pleasant. Assists with washing and dressing and carries out related tasks with great enthusiasm and friendliness. Always uses initiative when implementing tasks and nothing is too much trouble.
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Home Instead (South East Northumberland) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Home Instead (South East Northumberland) is calculated as follows: ( (70 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 80 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South East Northumberland) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (1)

Amy

Amy O'Neill

Job Title: Registered Manager Joined: 2020

As a Registered Manager with a strong background in health and social care, I am passionate about delivering high-quality, relationship-led care that truly puts people first. With a degree and a Level 5 Diploma in Leadership for Health and Social Care, I bring both academic knowledge and hands-on experience to my role.


My ethos centres around the belief that meaningful relationships are at the heart of exceptional care. I believe in treating every individual with dignity, respect, and compassion—building trust not just with those we support, but with their families too. I lead with integrity, empathy, and a commitment to continuous improvement.


My promise to you is to ensure that care is not only safe and responsive, but also deeply personal. I work closely with my team to create a nurturing environment where people feel heard, valued, and supported to live well, with choice and independence at every stage.


Whether you're a client, a family member, or a professional partner, you can expect transparency, professionalism, and a genuine commitment to delivering care that makes a real difference.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South East Northumberland) to verify any information. View our terms and conditions. Home Instead (South East Northumberland) has an Enhanced Service - more info.