Home Instead in Northumberland | 2 Home Care Providers

Review of
Home Instead (Tyne Valley)
from Mike R (Son of Client) published on 22 July 2025

Submitted via Website • Report

Overall Experience

Home Instead Tyne Valley (HITV) were recommended to me by a care professional last summer and we started using them from August 2024. My mum already had twice daily visits from a council-affiliated provider, for dispensing medication and ensuring she ate, morning and evening, but she also needed help

with shopping, getting out and companionship. HITV have also been very accommodating with taking her to arising appointments and to see her old friends in the area. The carers have been excellent at keeping my mum's spirits up and have great rapport with her. It has been a great relief to me, to have people I can trust to keep an eye on her, especially as we lived 400 miles apart. Now that I have moved my mum into a care home nearer me, we no longer need the service but, had she been able to stay in her home, we would have continued using Home Instead indefinitely. There have, of course, been some glitches but these are to be expected and have not tainted our appreciation. Many thanks!

Reply from angela webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you for your review. What a privilege it was to get to know and support your mum. We wish her well in her new home.

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Review of
Home Instead (South East Northumberland)
from Julie G (Daughter of Client) published on 26 June 2025

Submitted via Website • Report

Overall Experience

We have been delighted with the service provided, the staff are incredibly helpful, attentive and responsive. The carers are friendly, caring and strive to help. They have been adaptive and struck up a lovely friendship with mum. Would highly recommend.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you so much for your kind words and thoughtful feedback. We're absolutely delighted to hear that you've been happy with the service and that our team has made a positive difference. It's especially heartwarming to know that the carers have built such a lovely relationship with your mum and that their support has been both caring and responsive. Your recommendation truly means a great deal to us. We'll make sure to share your comments with the entire team - they will be thrilled to know their efforts are appreciated.

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Review of
Home Instead (Tyne Valley)
from P P (Friend of Client) published on 4 June 2025

Submitted via Website • Report

Overall Experience

Whilst the client originally demonstrated reluctance to accept 'care', renaming the 'carers' as 'home helps' seemed to be acceptable to a previously very independent lady. She has subsequently developed good relationships with the ladies who call on her. It is particularly convenient to establish

a 'bespoke' system which suits client and Home Instead. The on-line shopping arrangement also works effectively. Thank you.

Reply from angela webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you for your review. It is lovely to hear what a difference we make to our clients lives.

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Review of
Home Instead (South East Northumberland)
from G W (Daughter of Client) published on 12 May 2025

Submitted via Website • Report

Overall Experience

Both my parents have built a strong relationship with their carer who understands and supports their needs extremely well - the visits are an essential part of their week both meeting my mother's care needs in her home and taking her to visit my Dad who is in now in a care home. The carer helps them

holistically as a couple to cope and keep enjoying life and is not only a carer but a very good friend

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you so much for taking the time to leave such a thoughtful and positive review. We are truly grateful for your kind words and are delighted to hear that you find our care delivery to be holistic and that the support we provide your parents has become an essential part of their week. It is incredibly rewarding to know that we are making a meaningful difference, and your feedback reinforces our commitment to delivering compassionate, person-centred care.

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Review of
Home Instead (Tyne Valley)
from A R (Daughter of Client) published on 9 May 2025

Submitted via Website • Report

Overall Experience

My mother has recently started to be cared for by Home Instead. We had been recommended you by a friend. So far we have been extremely pleased with the service and my mother really likes her carers.
The only time we had a slight issue, the staff were very understanding, listened and made the alterations

required.

Reply from Angela Webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you very much for your feedback. We are always happy to help.

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Review of
Home Instead (Tyne Valley)
from Simon H (Son-in-law of Client) published on 9 May 2025

Submitted via Website • Report

Overall Experience

Really supportive service tailored to the needs of my mother in law, love the use of the app to keep me updated. Mother in law has built trusting relationship with her carers and talks positively about her time with them.

Reply from angela webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you very much. It has been a pleasure to get to know your mother in law and we look forward to continue to support her.

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Review of
Home Instead (Tyne Valley)
from S D (Nephew of Client) published on 9 May 2025

Submitted via Website • Report

Overall Experience

So far the twice daily visits to my Aunt have been very worthwhile . We know she is checked twice a day that she has eaten and taken her medication . Also she has the added attraction of company with these visits . We track the visits on the app which is an excellent way for the family to track the

care visits . All in all we are very happy .

Reply from Angela Webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you for your positive feedback. The care team are very fond of your Aunt.

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Review of
Home Instead (South East Northumberland)
from G O (Independent Advocate Deputyship) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Home instead have provided an excellent service for my client which has tangibly improved his quality of life and his wellbeing. The staff keep in regular contact and provide regular reviews to ensure service remain current to client's needs and interests and they are eager to find ways to improve that

experience for the person.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for your review. We greatly appreciate your feedback, and we are thrilled to read that our service has made a positive impact on your client's life. It's also wonderful to know that you find our service responsive. We are committed to maintaining high standards and are grateful for the opportunity to support your Client.

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Review of
Home Instead (South East Northumberland)
from John S (Husband of Client) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Our first entry into the world of carers, what a good choice Home Instead has proved to be. Thorough in their arrangement of our requirements and assimilation of our interests, the delivery of the care we require has been first class. The small team selected to care for my wife have treated her with

dignity whilst maintaining a close and friendly relationship, chatting away as they carry out their tasks. We have never been let down by non-attendance and punctuality has been exemplary. Finally, communication with HQ is good, with information and updates flowing freely by either email or telephone.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for your kind and thoughtful review. I am delighted to read that you have experienced first-class service and that the care professionals have provided relationship-centered care with dignity. It is also wonderful to know that you found the communication to be effective. Your feedback truly means a great deal to us. Thank you again.

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Review of
Home Instead (South East Northumberland)
from Louise R (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

The visits of Home Instead carers have made a positive difference to my very independent Mum who reluctantly agreed to 'give it a try' last June. Their role is simply to help Mum shower, wash her hair, to get dressed and ready for the day ahead. In the hour they are with her, they have made every effort

to get to know Mum and what she is interested in and I overhear them chatting and laughing away. Home Instead only ever sends carers who Mum has met and with whom she feels entirely comfortable. Each one has shown her great dignity, kindness and competence and they are always punctual whatever the traffic or weather. I live some distance away and have really appreciated the written reports I can see online after each visit - it makes me feel reassured and connected. The service thus far has been exemplary and I have no hesitation in recommending Home Instead.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to leave such a wonderful review. We are thrilled to read that the support your Mum receives is done so with dignity and kindness, which in turn provides you with peace of mind. We are committed to providing a service which is delivered with passion and kindness, enabling people to live their best life. Once again, thank you for taking the time to share your thoughts with us. Your feedback helps us to continually improve and enhance our services for all of our clients.

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Review of
Home Instead (Tyne Valley)
from A S (Daughter of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience

From my first meeting with the care manager of home instead I felt a weight had been lifted from us as the family of a much loved mother. The carers are professional, kind, patient and intelligent and the added bonus is their sense of humour which is so important. I feel that as her needs inevitably

change, they will cope without a fuss. The app is extremely useful as I live far away and can discuss whatever they have done together that day. I'd happily recommend the home instead service to anyone looking to keep their loved ones at home for as long as possible.

Reply from Heather Hughes, Director at Home Instead (Tyne Valley)

Thank you for such a lovely review, I have shared it with the Team, it is very much appreciated.

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Review of
Home Instead (South East Northumberland)
from Nicola F (Daughter of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Home Instead provide reliable and thoughtful care for my mother. We get advance notice of the schedule of visitors which means that she knows who she is going to see on any given day.
The office staff are always helpful and understanding and we all feel that the care provision is very much tailored

to the specific needs of the individual rather than a one-size-fits-all approach.
I would not have any hesitation at all in recommending Home Instead to anyone looking for help to stay in their own home.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to share your wonderful review. We sincerely appreciate your kind words; it is a privilege to support your Mother. Receiving such feedback is invaluable to the team and it reassures us that we are meeting the expectations of our clients and their family members. Thank you once again for your trust and support.

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Review of
Home Instead (Tyne Valley)
from Brian H (Son of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Responsive, caring, professional service and really starting to help make a difference for my mam. The Home Instead team have all really helped her get over her initial reluctance to get more help, so that it is now seamless. Thank you.

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Review of
Home Instead (Tyne Valley)
from A S (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Since care was started last year we have increased the input from Home Instead to twice daily to include meal cover. Any increase in care has always been very quickly organised. The care team have always kept us updated about any concerns and have often gone above and beyond to support my mother including

helping to organise appointments which fit their schedule so they can take her. The company have been careful to introduce new carers to my mother and all the care team have taken time to try and understand my mother's interests and things she likes. They also undertake a number of household tasks. Contact is very easy even with last-minute requests. I would definitely recommend this care company to anyone looking for high-quality care with a lot more than just basic provision of care.

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Review of
Home Instead (Tyne Valley)
from J M (Brother of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

A very professional service delivered with kindness, an understanding of needs and empathy.

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Review of
Home Instead (Tyne Valley)
from C D (Wife of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Home Instead has cared for my husband since his discharge from hospital several months ago, responding quickly to our enquiry and enabling us to get him home as soon as possible.
At all times, they have treated him with kindness and respect and good humour.
The Home Instead app is a useful tool

that allows us to see the schedule of carers, times etc. as well as the documented care given.
Thank you for your ongoing support.

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Review of
Home Instead (Tyne Valley)
from Sheena H (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

As it was my first time looking for care for my elderly mum I was hoping for a personal approach where she wouldn't be rushed through her personal care and a relaxed friendly attitude from the carers who came to the house. That's exactly what I have received and more importantly, I can see that as my

mum's condition deteriorates I am also going to receive the benefit of their empathy and understanding. I like that the carers coming to the house are experienced, live locally and seem genuinely interested in their clients and their backstories.

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Review of
Home Instead (Tyne Valley)
from Kay W (Daughter of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

Home Instead has been fantastic in helping me to look after my mum. The carers are all lovely and the change I have seen in Mum is amazing! I can't recommend them enough. They are totally reliable and very responsive to Mum's changing needs. I couldn't manage without them!

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Review of
Home Instead (Tyne Valley)
from S F (Daughter of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

Vey caring and reliable staff who are also very patient with my mum. I am grateful that I can contact people easily and I'm also glad I can read the reviews of visits on the app to keep aware of how things have gone.

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Review of
Home Instead (Tyne Valley)
from Hilary F (Daughter of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

We have been really impressed with Home Instead - my mother really enjoys the visits from the carers who are very professional but really friendly and they make the visits fun! The admin backup is also excellent.
I would thoroughly recommend the service.

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Home Care Providers Owned by Home Instead in Northumberland

Home Instead Locations in Northumberland (2)

Home Instead Reviews in Northumberland (75)

Home Instead (Tyne Valley)

Home Instead (South East Northumberland)

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Home Instead (South East Northumberland)

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Home Instead (South East Northumberland)

Home Instead (South East Northumberland)

Home Instead (South East Northumberland)

Home Instead (Tyne Valley)

Home Instead (South East Northumberland)

Home Instead (Tyne Valley)

Home Instead (Tyne Valley)

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