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Home Care Provider Owned by Home Instead in Northumberland

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Northumberland

Only the locations & reviews in Northumberland for Home Instead are showing below.

View the details of all 242 locations (with 12075 reviews) owned by Home Instead

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Home Instead Locations in Northumberland (1)

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1 Home Care Provider owned by Home Instead in Northumberland
Home Instead (Tyne Valley)

1 Mallan House, Bridge End Estate, Hexham NE46 4DQ 

9.8 26 reviews
"My mother recently moved into a care home; prior to that HomeInstead (Tyne Valley) provided support to her in her own home, 3 times a day…"   Read all 26 reviews

Home Instead Tyne Valley provide quality home care to clients in Hexham, Corbridge, Riding Mill, Stocksfield, Wylam, Prudhoe, Wickham, Throckley, Westerhope, Wolsington, Stamfordham and surrounding villages. Home Instead Tyne Valley specialises in… Read more about Home Instead (Tyne Valley)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35.50 / hour
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Home Instead Reviews in Northumberland (26)

9.5

Home Instead has a Group Review Score of 9.5 (9.548) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Tyne Valley)

from Chris B (Son of Client) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently moved into a care home; prior to that HomeInstead (Tyne Valley) provided support to her in her own home, 3 times a day for the past 5 years. Over that time Mum has formed friendships with her carers, which I know she will miss. The carers have played an essential part in helping
Mum to live independently and keeping the rest of the family informed about how she was doing; the app, in particular, has been brilliant in providing us with up to date information. On a number of occasions when Mum became ill, HomeInstead provided flexible support and a very effective on-call system. I would recommend HomeInstead Tyne Valley to anyone looking to arrange care for their loved ones.
Reply from Heather Hughes, Director at Home Instead (Tyne Valley)Chris thank you for this lovely review we very much appreciate it, I will pass your comments on to the Team. Good luck to you all going forward. Heather
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Review of

Home Instead (Tyne Valley)

from Mike R (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Tyne Valley (HITV) were recommended to me by a care professional last summer and we started using them from August 2024. My mum already had twice daily visits from a council-affiliated provider, for dispensing medication and ensuring she ate, morning and evening, but she also needed help
with shopping, getting out and companionship. HITV have also been very accommodating with taking her to arising appointments and to see her old friends in the area. The carers have been excellent at keeping my mum's spirits up and have great rapport with her. It has been a great relief to me, to have people I can trust to keep an eye on her, especially as we lived 400 miles apart. Now that I have moved my mum into a care home nearer me, we no longer need the service but, had she been able to stay in her home, we would have continued using Home Instead indefinitely. There have, of course, been some glitches but these are to be expected and have not tainted our appreciation. Many thanks!
Reply from angela webb, Registered Care Manager at Home Instead (Tyne Valley)Thank you for your review. What a privilege it was to get to know and support your mum. We wish her well in her new home.
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Review of

Home Instead (Tyne Valley)

from P P (Friend of Client) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst the client originally demonstrated reluctance to accept 'care', renaming the 'carers' as 'home helps' seemed to be acceptable to a previously very independent lady. She has subsequently developed good relationships with the ladies who call on her. It is particularly convenient to establish
a 'bespoke' system which suits client and Home Instead. The on-line shopping arrangement also works effectively. Thank you.
Reply from angela webb, Registered Care Manager at Home Instead (Tyne Valley)Thank you for your review. It is lovely to hear what a difference we make to our clients lives.
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Review of

Home Instead (Tyne Valley)

from A R (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently started to be cared for by Home Instead. We had been recommended you by a friend. So far we have been extremely pleased with the service and my mother really likes her carers.
The only time we had a slight issue, the staff were very understanding, listened and made the alterations
required.
Reply from Angela Webb, Registered Care Manager at Home Instead (Tyne Valley)Thank you very much for your feedback. We are always happy to help.
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Review of

Home Instead (Tyne Valley)

from Simon H (Son-in-law of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really supportive service tailored to the needs of my mother in law, love the use of the app to keep me updated. Mother in law has built trusting relationship with her carers and talks positively about her time with them.
Reply from angela webb, Registered Care Manager at Home Instead (Tyne Valley)Thank you very much. It has been a pleasure to get to know your mother in law and we look forward to continue to support her.
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Review of

Home Instead (Tyne Valley)

from S D (Nephew of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
So far the twice daily visits to my Aunt have been very worthwhile . We know she is checked twice a day that she has eaten and taken her medication . Also she has the added attraction of company with these visits . We track the visits on the app which is an excellent way for the family to track the
care visits . All in all we are very happy .
Reply from Angela Webb, Registered Care Manager at Home Instead (Tyne Valley)Thank you for your positive feedback. The care team are very fond of your Aunt.
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Review of

Home Instead (Tyne Valley)

from A S (Daughter of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first meeting with the care manager of home instead I felt a weight had been lifted from us as the family of a much loved mother. The carers are professional, kind, patient and intelligent and the added bonus is their sense of humour which is so important. I feel that as her needs inevitably
change, they will cope without a fuss. The app is extremely useful as I live far away and can discuss whatever they have done together that day. I'd happily recommend the home instead service to anyone looking to keep their loved ones at home for as long as possible.
Reply from Heather Hughes, Director at Home Instead (Tyne Valley)Thank you for such a lovely review, I have shared it with the Team, it is very much appreciated.
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Review of

Home Instead (Tyne Valley)

from Brian H (Son of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Responsive, caring, professional service and really starting to help make a difference for my mam. The Home Instead team have all really helped her get over her initial reluctance to get more help, so that it is now seamless. Thank you.
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Review of

Home Instead (Tyne Valley)

from A S (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since care was started last year we have increased the input from Home Instead to twice daily to include meal cover. Any increase in care has always been very quickly organised. The care team have always kept us updated about any concerns and have often gone above and beyond to support my mother including
helping to organise appointments which fit their schedule so they can take her. The company have been careful to introduce new carers to my mother and all the care team have taken time to try and understand my mother's interests and things she likes. They also undertake a number of household tasks. Contact is very easy even with last-minute requests. I would definitely recommend this care company to anyone looking for high-quality care with a lot more than just basic provision of care.
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Review of

Home Instead (Tyne Valley)

from J M (Brother of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional service delivered with kindness, an understanding of needs and empathy.
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Review of

Home Instead (Tyne Valley)

from C D (Wife of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has cared for my husband since his discharge from hospital several months ago, responding quickly to our enquiry and enabling us to get him home as soon as possible.
At all times, they have treated him with kindness and respect and good humour.
The Home Instead app is a useful tool
that allows us to see the schedule of carers, times etc. as well as the documented care given.
Thank you for your ongoing support.
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Review of

Home Instead (Tyne Valley)

from Sheena H (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As it was my first time looking for care for my elderly mum I was hoping for a personal approach where she wouldn't be rushed through her personal care and a relaxed friendly attitude from the carers who came to the house. That's exactly what I have received and more importantly, I can see that as my
mum's condition deteriorates I am also going to receive the benefit of their empathy and understanding. I like that the carers coming to the house are experienced, live locally and seem genuinely interested in their clients and their backstories.
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Review of

Home Instead (Tyne Valley)

from Kay W (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been fantastic in helping me to look after my mum. The carers are all lovely and the change I have seen in Mum is amazing! I can't recommend them enough. They are totally reliable and very responsive to Mum's changing needs. I couldn't manage without them!
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Review of

Home Instead (Tyne Valley)

from S F (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vey caring and reliable staff who are also very patient with my mum. I am grateful that I can contact people easily and I'm also glad I can read the reviews of visits on the app to keep aware of how things have gone.
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Review of

Home Instead (Tyne Valley)

from Hilary F (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really impressed with Home Instead - my mother really enjoys the visits from the carers who are very professional but really friendly and they make the visits fun! The admin backup is also excellent.
I would thoroughly recommend the service.
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Review of

Home Instead (Tyne Valley)

from Paul W (Son of Client) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Home Instead without hesitation to anyone wanting lovely personalised care for their loved ones. The service was really excellent on every level, their staff are lovely, personable and professional. They were fantastic with all the personal bodily care, as well as the food preparation
and being on top of all medication issues. They were also very communicative about each visit as to which carer and when they would be coming. The team management was also directly involved as carers themselves and I was impressed by this. My mother could be difficult and very awkward if she wanted to be, but she always spoke in the most glowing terms about all the different carers she experienced. They had such a good relationship, two of the carers came to her funeral and my mum would have really appreciated that.
Reply from Heather Hughes, Director at Home Instead (Tyne Valley)Thank you, Paul, for taking the time to write such a lovely review, we were pleased and honoured to support your mum, it was our pleasure.
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Review of

Home Instead (Tyne Valley)

from L T (Daughter of Client) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead team has provided excellent care for my father who has dementia. The carers are friendly, helpful and reliable and are supported by a great office team. The app is an extremely useful tool and provides extra reassurance. I am confident that the carers will raise any concerns they may have
with the office, who then contact me straight away if required. My father is treated with kindness and dignity.
Reply from Heather Hughes, Director at Home Instead (Tyne Valley)Thank you so much for taking the time to post such a lovely review. I will pass your comments on to the team. Thank you again.
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Review of

Home Instead (Tyne Valley)

from J W (Daughter of Client) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really impressed with Home Instead, who have arranged a care package for my Mum. The office staff have been very professional and responsive and understood what help and support my Mum needs. The carer is brilliant! She is prompt, kind and supports mum in a respectful and dignified way.
It is so reassuring to have a care company that looks after a loved member of your family so well. Thank you so much!
Reply from Heather Hughes, Director at Home Instead (Tyne Valley)Thank you so much, we are so privileged to be able to support your mum, she is a lovely lady.
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Review of

Home Instead (Tyne Valley)

from Helen R (Daughter of Client) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the attentive care given. The Ladies are reliable, supportive, approachable and conscientious.
Thank you for doing what I should be doing but cannot because I am too far away.
Reply from Heather Hughes, Director at Home Instead (Tyne Valley)Thank you for this lovely review, we are more than happy to stand in. Many thanks for your review, I have shared it with the team, it is very much appreciated.
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Review of

Home Instead (Tyne Valley)

from Martin C (Son of Client) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Tyne Valley) have been providing twice daily personal care visits for my elderly father for the past 2 months.
They have been very efficient and organised. The care standards are excellent.
My father, who was initially reluctant to admit he needed more help, now really values the help
he gets, and is very happy with the principal caregivers, noting how kind and caring they are.
As I live 300 miles away from my father, being able to view the reports of the visits on the Care Planning app gives me great peace of mind.
So far, Home Instead have offered an excellent service - and I would not hesitate to recommend them.
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Awards / Recognitions (9)

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