1. UK Home Care Agencies Search
  2. Home Care Agencies Groups
  3. Locations Owned by Home Instead
  4. Locations Owned by Home Instead in Northumberland

Home Care Providers Owned by Home Instead in Northumberland

Jobs
9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in Northumberland

Only the locations & reviews in Northumberland for Home Instead are showing below.

View the details of all 243 locations (with 11657 reviews) owned by Home Instead

Are you responsible for the marketing of Home Instead? View your Advertising Options

Home Instead Locations in Northumberland (2)

Map View
Sort By
2 Home Care Providers owned by Home Instead in Northumberland
Home Instead (Tyne Valley)

1 Mallan House, Bridge End Estate, Hexham NE46 4DQ 

9.9 25 reviews
"Home Instead Tyne Valley (HITV) were recommended to me by a care professional last summer and we started using them from August 2024. My…"   Read all 25 reviews

Home Instead Tyne Valley provide quality home care to clients in Hexham, Corbridge, Riding Mill, Stocksfield, Wylam, Prudhoe, Wickham, Throckley, Westerhope, Wolsington, Stamfordham and surrounding villages. Home Instead Tyne Valley specialises in… Read more about Home Instead (Tyne Valley)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (South East Northumberland)

Unit T06, Blyth Workspace, Commissioners Quay, Quay Road, Blyth NE24 3AF 

9.8 51 reviews
"Mam has been supported by Home Instead for over two years now. She has a lovely relationship with her care professionals, all of whom know…"   Read all 51 reviews

Rated as 'outstanding' by the Care Quality Commission, Home Instead South East Northumberland support clients with high-quality home care, tailored to the individual and delivered by compassionate and reliable caregivers. Caregivers are very carefully… Read more about Home Instead (South East Northumberland)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35.50 / hour
  • Live-in Care from £1,890 / week
Other Home Care Groups you may be interested in:
Alcedo Care North Wales, St Asaph
Alcedo Care
AAA Healthcare Agency - Preston, Preston
AAA Healthcare Agency Ltd

Home Instead Reviews in Northumberland (76)

9.6

Home Instead has a Group Review Score of 9.6 (9.639) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

Overall Experience
  • 18
  • 2
  • 0
  • 0
  • 0
Date Published
  • 76
  • 9
  • 12
  • 29
  • 47
Reviewer Connection to Home Instead
  • 11
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Home Instead (South East Northumberland)

from Helen B (Daughter of Client) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been supported by Home Instead for over two years now. She has a lovely relationship with her care professionals, all of whom know her so well and care for her with dignity, empathy and compassion.
Mam's needs have evolved over the last two years quite considerably but her team have proactively
managed this, tweaking her care plan where necessary to ensure that the same high level of care has been maintained and delivered.
Knowing that Mam is being so well cared for gives me such reassurance and peace of mind. It has provided me with space to ensure my family life hasn't been negatively impacted. The support I have received from both Mam's Care Professionals and the Field Care Supervisors has been exceptional.
As we now embark on a period of live in care for Mam, whilst I am away from home for a while, I just wanted to say thank you, to you all, for everything you do for us.
Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you so much for your review. It means the world to us to know that the care and support we've provided to your Mam over the past two years has made such a positive difference to both of your lives.Building strong, trusting relationships is at the heart of what we do, and we're so pleased to hear that your Mam's Care Professionals have become such a valued part of her life. We're incredibly proud of the way the team has responded to her changing needs, with dignity, compassion, and attention to detail.Your recognition of the support from both our Care Professionals and Field Care Supervisors truly means a lot. Knowing that we've helped give you peace of mind and allowed you to focus on your family is exactly why we do what we do.Thank you again for your kind words and trust. It's a privilege to support your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from Mike R (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Tyne Valley (HITV) were recommended to me by a care professional last summer and we started using them from August 2024. My mum already had twice daily visits from a council-affiliated provider, for dispensing medication and ensuring she ate, morning and evening, but she also needed help
with shopping, getting out and companionship. HITV have also been very accommodating with taking her to arising appointments and to see her old friends in the area. The carers have been excellent at keeping my mum's spirits up and have great rapport with her. It has been a great relief to me, to have people I can trust to keep an eye on her, especially as we lived 400 miles apart. Now that I have moved my mum into a care home nearer me, we no longer need the service but, had she been able to stay in her home, we would have continued using Home Instead indefinitely. There have, of course, been some glitches but these are to be expected and have not tainted our appreciation. Many thanks!
Reply from angela webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you for your review. What a privilege it was to get to know and support your mum. We wish her well in her new home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (South East Northumberland)

from Julie G (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with the service provided, the staff are incredibly helpful, attentive and responsive. The carers are friendly, caring and strive to help. They have been adaptive and struck up a lovely friendship with mum. Would highly recommend.
Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you so much for your kind words and thoughtful feedback. We're absolutely delighted to hear that you've been happy with the service and that our team has made a positive difference. It's especially heartwarming to know that the carers have built such a lovely relationship with your mum and that their support has been both caring and responsive. Your recommendation truly means a great deal to us. We'll make sure to share your comments with the entire team - they will be thrilled to know their efforts are appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from P P (Friend of Client) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst the client originally demonstrated reluctance to accept 'care', renaming the 'carers' as 'home helps' seemed to be acceptable to a previously very independent lady. She has subsequently developed good relationships with the ladies who call on her. It is particularly convenient to establish
a 'bespoke' system which suits client and Home Instead. The on-line shopping arrangement also works effectively. Thank you.
Reply from angela webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you for your review. It is lovely to hear what a difference we make to our clients lives.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (South East Northumberland)

from G W (Daughter of Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have built a strong relationship with their carer who understands and supports their needs extremely well - the visits are an essential part of their week both meeting my mother's care needs in her home and taking her to visit my Dad who is in now in a care home. The carer helps them
holistically as a couple to cope and keep enjoying life and is not only a carer but a very good friend
Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you so much for taking the time to leave such a thoughtful and positive review. We are truly grateful for your kind words and are delighted to hear that you find our care delivery to be holistic and that the support we provide your parents has become an essential part of their week. It is incredibly rewarding to know that we are making a meaningful difference, and your feedback reinforces our commitment to delivering compassionate, person-centred care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from A R (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently started to be cared for by Home Instead. We had been recommended you by a friend. So far we have been extremely pleased with the service and my mother really likes her carers.
The only time we had a slight issue, the staff were very understanding, listened and made the alterations
required.
Reply from Angela Webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you very much for your feedback. We are always happy to help.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from Simon H (Son-in-law of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really supportive service tailored to the needs of my mother in law, love the use of the app to keep me updated. Mother in law has built trusting relationship with her carers and talks positively about her time with them.
Reply from angela webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you very much. It has been a pleasure to get to know your mother in law and we look forward to continue to support her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from S D (Nephew of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
So far the twice daily visits to my Aunt have been very worthwhile . We know she is checked twice a day that she has eaten and taken her medication . Also she has the added attraction of company with these visits . We track the visits on the app which is an excellent way for the family to track the
care visits . All in all we are very happy .
Reply from Angela Webb, Registered Care Manager at Home Instead (Tyne Valley)

Thank you for your positive feedback. The care team are very fond of your Aunt.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (South East Northumberland)

from G O (Independent Advocate Deputyship) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home instead have provided an excellent service for my client which has tangibly improved his quality of life and his wellbeing. The staff keep in regular contact and provide regular reviews to ensure service remain current to client's needs and interests and they are eager to find ways to improve that
experience for the person.
Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for your review. We greatly appreciate your feedback, and we are thrilled to read that our service has made a positive impact on your client's life. It's also wonderful to know that you find our service responsive. We are committed to maintaining high standards and are grateful for the opportunity to support your Client.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (South East Northumberland)

from John S (Husband of Client) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our first entry into the world of carers, what a good choice Home Instead has proved to be. Thorough in their arrangement of our requirements and assimilation of our interests, the delivery of the care we require has been first class. The small team selected to care for my wife have treated her with
dignity whilst maintaining a close and friendly relationship, chatting away as they carry out their tasks. We have never been let down by non-attendance and punctuality has been exemplary. Finally, communication with HQ is good, with information and updates flowing freely by either email or telephone.
Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for your kind and thoughtful review. I am delighted to read that you have experienced first-class service and that the care professionals have provided relationship-centered care with dignity. It is also wonderful to know that you found the communication to be effective. Your feedback truly means a great deal to us. Thank you again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (South East Northumberland)

from Louise R (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The visits of Home Instead carers have made a positive difference to my very independent Mum who reluctantly agreed to 'give it a try' last June. Their role is simply to help Mum shower, wash her hair, to get dressed and ready for the day ahead. In the hour they are with her, they have made every effort
to get to know Mum and what she is interested in and I overhear them chatting and laughing away. Home Instead only ever sends carers who Mum has met and with whom she feels entirely comfortable. Each one has shown her great dignity, kindness and competence and they are always punctual whatever the traffic or weather. I live some distance away and have really appreciated the written reports I can see online after each visit - it makes me feel reassured and connected. The service thus far has been exemplary and I have no hesitation in recommending Home Instead.
Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to leave such a wonderful review. We are thrilled to read that the support your Mum receives is done so with dignity and kindness, which in turn provides you with peace of mind. We are committed to providing a service which is delivered with passion and kindness, enabling people to live their best life. Once again, thank you for taking the time to share your thoughts with us. Your feedback helps us to continually improve and enhance our services for all of our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from A S (Daughter of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first meeting with the care manager of home instead I felt a weight had been lifted from us as the family of a much loved mother. The carers are professional, kind, patient and intelligent and the added bonus is their sense of humour which is so important. I feel that as her needs inevitably
change, they will cope without a fuss. The app is extremely useful as I live far away and can discuss whatever they have done together that day. I'd happily recommend the home instead service to anyone looking to keep their loved ones at home for as long as possible.
Reply from Heather Hughes, Director at Home Instead (Tyne Valley)

Thank you for such a lovely review, I have shared it with the Team, it is very much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (South East Northumberland)

from Nicola F (Daughter of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide reliable and thoughtful care for my mother. We get advance notice of the schedule of visitors which means that she knows who she is going to see on any given day.
The office staff are always helpful and understanding and we all feel that the care provision is very much tailored
to the specific needs of the individual rather than a one-size-fits-all approach.
I would not have any hesitation at all in recommending Home Instead to anyone looking for help to stay in their own home.
Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to share your wonderful review. We sincerely appreciate your kind words; it is a privilege to support your Mother. Receiving such feedback is invaluable to the team and it reassures us that we are meeting the expectations of our clients and their family members. Thank you once again for your trust and support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from Brian H (Son of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Responsive, caring, professional service and really starting to help make a difference for my mam. The Home Instead team have all really helped her get over her initial reluctance to get more help, so that it is now seamless. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from A S (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since care was started last year we have increased the input from Home Instead to twice daily to include meal cover. Any increase in care has always been very quickly organised. The care team have always kept us updated about any concerns and have often gone above and beyond to support my mother including
helping to organise appointments which fit their schedule so they can take her. The company have been careful to introduce new carers to my mother and all the care team have taken time to try and understand my mother's interests and things she likes. They also undertake a number of household tasks. Contact is very easy even with last-minute requests. I would definitely recommend this care company to anyone looking for high-quality care with a lot more than just basic provision of care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from J M (Brother of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional service delivered with kindness, an understanding of needs and empathy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from C D (Wife of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has cared for my husband since his discharge from hospital several months ago, responding quickly to our enquiry and enabling us to get him home as soon as possible.
At all times, they have treated him with kindness and respect and good humour.
The Home Instead app is a useful tool
that allows us to see the schedule of carers, times etc. as well as the documented care given.
Thank you for your ongoing support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from Sheena H (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As it was my first time looking for care for my elderly mum I was hoping for a personal approach where she wouldn't be rushed through her personal care and a relaxed friendly attitude from the carers who came to the house. That's exactly what I have received and more importantly, I can see that as my
mum's condition deteriorates I am also going to receive the benefit of their empathy and understanding. I like that the carers coming to the house are experienced, live locally and seem genuinely interested in their clients and their backstories.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from Kay W (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been fantastic in helping me to look after my mum. The carers are all lovely and the change I have seen in Mum is amazing! I can't recommend them enough. They are totally reliable and very responsive to Mum's changing needs. I couldn't manage without them!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Tyne Valley)

from S F (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vey caring and reliable staff who are also very patient with my mum. I am grateful that I can contact people easily and I'm also glad I can read the reviews of visits on the app to keep aware of how things have gone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (9)

Loading

Loading Loading

Loading

Loading

Home Instead in Bedfordshire Home Instead in Berkshire Home Instead in Bristol Home Instead in Buckinghamshire Home Instead in Cambridgeshire Home Instead in Cheshire Home Instead in Cleveland & Teesside Home Instead in Cornwall Home Instead in Cumbria Home Instead in Derbyshire Home Instead in Devon Home Instead in Dorset Home Instead in Durham Home Instead in East Riding of Yorkshire Home Instead in East Sussex Home Instead in Essex Home Instead in Gloucestershire Home Instead in Greater Manchester Home Instead in Hampshire Home Instead in Herefordshire Home Instead in Hertfordshire Home Instead in Isle of Wight Home Instead in Kent Home Instead in Lancashire Home Instead in Leicestershire Home Instead in Lincolnshire Home Instead in London Home Instead in Merseyside Home Instead in Norfolk Home Instead in North Somerset Home Instead in North Yorkshire Home Instead in Northamptonshire Home Instead in Northumberland Home Instead in Nottinghamshire Home Instead in Oxfordshire Home Instead in Shropshire Home Instead in Somerset Home Instead in South Gloucestershire Home Instead in South Yorkshire Home Instead in Staffordshire Home Instead in Suffolk Home Instead in Surrey Home Instead in Tyne & Wear Home Instead in Warwickshire Home Instead in West Midlands Home Instead in West Sussex Home Instead in West Yorkshire Home Instead in Wiltshire Home Instead in Worcestershire Home Instead in County Antrim Home Instead in County Down Home Instead in Aberdeenshire Home Instead in Angus Home Instead in Ayrshire Home Instead in City of Edinburgh Home Instead in Dunbartonshire Home Instead in East Lothian Home Instead in Fife Home Instead in Glasgow City Home Instead in Inverclyde Home Instead in Lanarkshire Home Instead in Perth & Kinross Home Instead in Renfrewshire Home Instead in Stirling Home Instead in West Lothian Home Instead in Bridgend Home Instead in Cardiff Home Instead in Conwy Home Instead in Monmouthshire Home Instead in Newport Home Instead in Rhondda, Cynon, Taff Home Instead in Swansea Home Instead in Wrexham

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead to verify any information. View our terms and conditions. Home Instead has a Basic Service – more info.