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Home Instead (Tyne Valley) has a Review Score of 9.9 (9.888) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Tyne Valley) has 25 reviews.
Thank you for your review. What a privilege it was to get to know and support your mum. We wish her well in her new home.
Thank you for your review. It is lovely to hear what a difference we make to our clients lives.
Thank you very much for your feedback. We are always happy to help.
Thank you very much. It has been a pleasure to get to know your mother in law and we look forward to continue to support her.
Thank you for your positive feedback. The care team are very fond of your Aunt.
Thank you for such a lovely review, I have shared it with the Team, it is very much appreciated.
Thank you, Paul, for taking the time to write such a lovely review, we were pleased and honoured to support your mum, it was our pleasure.
Thank you so much for taking the time to post such a lovely review. I will pass your comments on to the team. Thank you again.
Thank you so much, we are so privileged to be able to support your mum, she is a lovely lady.
Thank you for this lovely review, we are more than happy to stand in. Many thanks for your review, I have shared it with the team, it is very much appreciated.
The Review Score of 9.9 (9.888) out of 10 for Home Instead (Tyne Valley) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Tyne Valley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5Home Instead Tyne Valley is owned by Heather Hughes, who started her professional career by gaining her NNEB Certificate and working as a Special Care Baby Nurse at Thorpe Maternity Hospital in South Durham.
Using the qualifications and experience from working with children, Heather changed direction and trained as a photographer working with children and adults for over 20 years, 10 of which were in her own business.
Heather has lived in the North East all her life living in semi-rural places like Ponteland, Castle Eden and Durham and for many years ran the local Pony Club which was a charity dedicated to children and their ponies. Her work has always involved being with people which she has enjoyed enormously.
Heather's mum sadly passed away in 2018, while caring for her mum she became aware of the lack of good care for older people in the area. Not long after that, she joined Home Instead Newcastle as a Recruiter and Community Services Representative, devoting her time to become involved with services assisting the elderly and those at home caring for them. She was involved in community projects, charitable events and became a Dementia Champion.
Her passion for helping local older people was growing and when she discovered that Home Instead were selling Hexham and the Tyne Valley area, she jumped at the chance to set up her own branch.
Here she feels proud and privileged to serve the local older people in our community, with assistance from her enthusiastic and dedicated Staff.
Angela is our Registered Care Manager, she joined Home Instead Tyne Valley as a Senior Care Professional.
She was born and has lived in the Tyne Valley area all of her life, she is very familiar with the local community in which she lives and with the people she supports.
Angela raised her family and cared for senior family members prior to starting her career in care. She has worked in both the community and in care homes. During this time Angela has gained extensive experience in caring for older people.
Her role involves ensuring all of our clients are well cared for while supporting them in the comfort of their own homes.
Angela is based in our Hexham office where she also supports our growing team of Care Professionals. Her aim is to ensure the quality of care we provide is consistent of the highest standard.
Sarah is a Sunderland girl living in the local Northumbrian Village of Prudhoe with her fiance Jamie and her five adorable fur babies.
She has a background in forensic psychology, she continues to have a huge interest in this field.
Sarah is passionate about caring for older people, she loves her scheduling role and is dedicated to her training role where she nurtures and trains our new Care Professionals.
She is always looking for fresh training opportunities to broaden her knowledge which she then shares enthusiastically with our wonderful team.
Outside of work Sarah continues to educate herself and has recently enrolled herself on a Health and Social Care degree course, she is going to be a very busy lady.
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