Home Instead (Tyne Valley)

1 Mallan House, Bridge End Estate, Hexham NE46 4DQ
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10 20 Reviews
  • Home Instead (Tyne Valley), Hexham
Home Instead Tyne Valley provide quality home care to clients in Hexham, Corbridge, Riding Mill, Stocksfield, Wylam, Prudhoe, Wickham, Throckley, Westerhope, Wolsington, Stamfordham and surrounding villages.

Home Instead Tyne Valley specialises in companionship based support to enable people to remain living independently in their own home. The services range from personal care to home help, assisting with everyday tasks including shopping, errands, accompanying clients to appointments or simply someone to offer friendship and support.

They have a particular expertise in supporting people living with dementia. They have a unique City and Guilds accredited dementia training programme that underpins practical experience and enhances the professional knowledge of the caregiver team.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Clients are always introduced to caregivers and would never receive a visit from someone they had not met.

Home Instead Tyne Valley understands the importance of spending time supporting clients on a social and emotional level as well as assisting with a range of day-to-day activities. They are proud to offer dedicated and professional senior care.

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Care Provided by Home Instead (Tyne Valley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Heather Hughes (Franchise Owner)

Funding & Fees Guide for Home Instead (Tyne Valley)

  • Prices

  • Available on request

Home Instead (Tyne Valley) Reviews (20)

10

Home Instead (Tyne Valley) has a Review Score of 10 (9.950) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Tyne Valley) has 20 reviews.

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Review from A S (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first meeting with the care manager of home instead I felt a weight had been lifted from us as the family of a much loved mother. The carers are professional, kind, patient and intelligent and the added bonus is their sense of humour which is so important. I feel that as her needs inevitably
change, they will cope without a fuss. The app is extremely useful as I live far away and can discuss whatever they have done together that day. I'd happily recommend the home instead service to anyone looking to keep their loved ones at home for as long as possible.

Reply from Heather Hughes, Director at Home Instead (Tyne Valley)

Thank you for such a lovely review, I have shared it with the Team, it is very much appreciated.


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Review from Brian H (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Responsive, caring, professional service and really starting to help make a difference for my mam. The Home Instead team have all really helped her get over her initial reluctance to get more help, so that it is now seamless. Thank you.

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Review from A S (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since care was started last year we have increased the input from Home Instead to twice daily to include meal cover. Any increase in care has always been very quickly organised. The care team have always kept us updated about any concerns and have often gone above and beyond to support my mother including
helping to organise appointments which fit their schedule so they can take her. The company have been careful to introduce new carers to my mother and all the care team have taken time to try and understand my mother's interests and things she likes. They also undertake a number of household tasks. Contact is very easy even with last-minute requests. I would definitely recommend this care company to anyone looking for high-quality care with a lot more than just basic provision of care.

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Review from J M (Brother of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional service delivered with kindness, an understanding of needs and empathy.

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Review from C D (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has cared for my husband since his discharge from hospital several months ago, responding quickly to our enquiry and enabling us to get him home as soon as possible.
At all times, they have treated him with kindness and respect and good humour.
The Home Instead app is a useful tool
that allows us to see the schedule of carers, times etc. as well as the documented care given.
Thank you for your ongoing support.

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Review from Sheena H (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As it was my first time looking for care for my elderly mum I was hoping for a personal approach where she wouldn't be rushed through her personal care and a relaxed friendly attitude from the carers who came to the house. That's exactly what I have received and more importantly, I can see that as my
mum's condition deteriorates I am also going to receive the benefit of their empathy and understanding. I like that the carers coming to the house are experienced, live locally and seem genuinely interested in their clients and their backstories.

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Review from Kay W (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been fantastic in helping me to look after my mum. The carers are all lovely and the change I have seen in Mum is amazing! I can't recommend them enough. They are totally reliable and very responsive to Mum's changing needs. I couldn't manage without them!

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Review from S F (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vey caring and reliable staff who are also very patient with my mum. I am grateful that I can contact people easily and I'm also glad I can read the reviews of visits on the app to keep aware of how things have gone.

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Review from Hilary F (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really impressed with Home Instead - my mother really enjoys the visits from the carers who are very professional but really friendly and they make the visits fun! The admin backup is also excellent.
I would thoroughly recommend the service.

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Review from Paul W (Son of Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Home Instead without hesitation to anyone wanting lovely personalised care for their loved ones. The service was really excellent on every level, their staff are lovely, personable and professional. They were fantastic with all the personal bodily care, as well as the food preparation
and being on top of all medication issues. They were also very communicative about each visit as to which carer and when they would be coming. The team management was also directly involved as carers themselves and I was impressed by this. My mother could be difficult and very awkward if she wanted to be, but she always spoke in the most glowing terms about all the different carers she experienced. They had such a good relationship, two of the carers came to her funeral and my mum would have really appreciated that.

Reply from Heather Hughes, Director at Home Instead (Tyne Valley)

Thank you, Paul, for taking the time to write such a lovely review, we were pleased and honoured to support your mum, it was our pleasure.


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Review from L T (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead team has provided excellent care for my father who has dementia. The carers are friendly, helpful and reliable and are supported by a great office team. The app is an extremely useful tool and provides extra reassurance. I am confident that the carers will raise any concerns they may have
with the office, who then contact me straight away if required. My father is treated with kindness and dignity.

Reply from Heather Hughes, Director at Home Instead (Tyne Valley)

Thank you so much for taking the time to post such a lovely review. I will pass your comments on to the team. Thank you again.


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Review from J W (Daughter of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with Home Instead, who have arranged a care package for my Mum. The office staff have been very professional and responsive and understood what help and support my Mum needs. The carer is brilliant! She is prompt, kind and supports mum in a respectful and dignified way.
It is so reassuring to have a care company that looks after a loved member of your family so well. Thank you so much!

Reply from Heather Hughes, Director at Home Instead (Tyne Valley)

Thank you so much, we are so privileged to be able to support your mum, she is a lovely lady.


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Review from Helen R (Daughter of Client) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the attentive care given. The Ladies are reliable, supportive, approachable and conscientious.
Thank you for doing what I should be doing but cannot because I am too far away.

Reply from Heather Hughes, Director at Home Instead (Tyne Valley)

Thank you for this lovely review, we are more than happy to stand in. Many thanks for your review, I have shared it with the team, it is very much appreciated.


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Review from Martin C (Son of Client) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Tyne Valley) have been providing twice daily personal care visits for my elderly father for the past 2 months.
They have been very efficient and organised. The care standards are excellent.
My father, who was initially reluctant to admit he needed more help, now really values the help
he gets, and is very happy with the principal caregivers, noting how kind and caring they are.
As I live 300 miles away from my father, being able to view the reports of the visits on the Care Planning app gives me great peace of mind.
So far, Home Instead have offered an excellent service - and I would not hesitate to recommend them.

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Review from Eileen D (Daughter of Client) published on 20 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for by the excellent team at Home Instead (Tyne Valley) following his discharge home from hospital. Due to his advanced dementia, he could be very difficult to manage but he was treated at all times with the utmost kindness and respect by the team. I cannot praise their care highly
enough and also the outstanding support they extended during this period to my mum and the rest of his family. All of the team were outstanding but I would like to make special mention of some whose compassion and professionalism were excellent. We thank you all that in his final months he was safe and secure in your care.

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Review from Gavin T (Son of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the circumstances of my parents (late eighties/early nineties) changed very quickly I needed to put in place professional care in a matter of days. The owner and their team were extremely responsive in assembling a very well matched care package. Quality, consistency and reliability have been
there from the start and the communication is excellent, I would not hesitate to recommend them.

Reply from Rochelle Monte, Care manager at Home Instead (Tyne Valley)

Thank you very much for your review, I know that everyone involved in your parents care class it as a pleasure to work with them.


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Review from Elsie U (Client) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy and grateful for their company, help and assistance.

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Review from James S (Client) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was one of the first, if not the first to be a client of Tyne Valley branch of Home Instead, they have served my wife and me far better than the other companies we have had before. Home Instead is very thorough in everything they do, and take it from me they do everything, including washing and ironing.
I could not wish for better service than the carers from Home Instead, Tyne Valley provide and provide with a good heart.

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Review from Hedley S (Son of Client) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care that is given to my elderly parents from Home Instead. Their services give me peace of mind as they really do care about who they care, the caregivers have become very much part of my parent's life and they not only brighten their day but also make sure they are
kept as healthy and as safe as possible.
I cannot recommend Home Instead services enough.
Thanks to the director and the team in the office as well as the two caregivers for your exceptional service and care you give to my parents.

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Review from Karen T (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Home Instead by a colleague from work. Mam, who lives in sheltered accommodation, had been deteriorating for some time both mentally and physically. Home Instead provides a service to her 5 days a week Monday to Friday and family support her over the weekend. The carers support her
with her morning medication, ensuring she is wearing her call pendant, cook a light hot meal, wash and apply cream to her legs, take her for a walk up the internal corridor and recently due to a dementia diagnosis apply a daily patch to help with her symptoms. We are delighted with the care Mam is receiving. From the assessment of her needs to the daily care, it has been carried out with compassion, empathy and in a very professional manner. Mam is very fond of her carers and their visits lift her spirits. There is good communication between the carers, managers and myself. With this we hope to keep mam in her own home as long as possible. Thank you so much and keep up the good work.

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Home Instead (Tyne Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Home Instead (Tyne Valley) is calculated as follows: ( (57 Excellents x 5) + (3 Goods x 4) ) ÷ 60 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tyne Valley) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (3)

Heather

Heather Hughes

Job Title: Franchise Owner

Joined: 2019

Home Instead Tyne Valley is owned by Heather Hughes, who started her professional career by gaining her NNEB Certificate and working as a Special Care Baby Nurse at Thorpe Maternity Hospital in South Durham.


Using the qualifications and experience from working with children, Heather changed direction and trained as a photographer working with children and adults for over 20 years, 10 of which were in her own business.


Heather has lived in the North East all her life living in semi-rural places like Ponteland, Castle Eden and Durham and for many years ran the local Pony Club which was a charity dedicated to children and their ponies. Her work has always involved being with people which she has enjoyed enormously.


Heather's mum sadly passed away in 2018, while caring for her mum she became aware of the lack of good care for older people in the area. Not long after that, she joined Home Instead Newcastle as a Recruiter and Community Services Representative, devoting her time to become involved with services assisting the elderly and those at home caring for them. She was involved in community projects, charitable events and became a Dementia Champion.


Her passion for helping local older people was growing and when she discovered that Home Instead were selling Hexham and the Tyne Valley area, she jumped at the chance to set up her own branch.


Here she feels proud and privileged to serve the local older people in our community, with assistance from her enthusiastic and dedicated Staff.


Angela

Angela Webb

Job Title: Registered Care Manager

Joined: 2021

Angela is our Registered Care Manager, she joined Home Instead Tyne Valley as a Senior Care Professional.
She was born and has lived in the Tyne Valley area all of her life, she is very familiar with the local community in which she lives and with the people she supports.
Angela raised her family and cared for senior family members prior to starting her career in care. She has worked in both the community and in care homes. During this time Angela has gained extensive experience in caring for older people.


Her role involves ensuring all of our clients are well cared for while supporting them in the comfort of their own homes.


Angela is based in our Hexham office where she also supports our growing team of Care Professionals. Her aim is to ensure the quality of care we provide is consistent of the highest standard.


Sarah

Sarah Knowles

Job Title: Trainer/Recruiter

Joined: 2021

Sarah is a Sunderland girl living in the local Northumbrian Village of Prudhoe with her fiance Jamie and her five adorable fur babies.


She has a background in forensic psychology, she continues to have a huge interest in this field.
Sarah is passionate about caring for older people, she loves her scheduling role and is dedicated to her training role where she nurtures and trains our new Care Professionals.


She is always looking for fresh training opportunities to broaden her knowledge which she then shares enthusiastically with our wonderful team.


Outside of work Sarah continues to educate herself and has recently enrolled herself on a Health and Social Care degree course, she is going to be a very busy lady.


Frequently Asked Questions about Home Instead (Tyne Valley)

What Type of Services does Home Instead (Tyne Valley) offer?

Home Instead (Tyne Valley) offers Home Care.

How many Carers does Home Instead (Tyne Valley) employ?

Home Instead (Tyne Valley) employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Tyne Valley) to verify any information. View our terms and conditions. Home Instead (Tyne Valley) has a Platinum Service – more info.