Submit a Review for Home Instead (Tyne Valley)
1 Mallan House, Bridge End Estate, Hexham, NE46 4DQ
View Full Details of Home Instead (Tyne Valley)Latest Reviews for Home Instead (Tyne Valley)
22 July 2025
Home Instead Tyne Valley (HITV) were recommended to me by a care professional last summer and we started using them from August 2024. My mum already had twice daily visits from a council-affiliated provider, for dispensing medication and ensuring she ate, morning and evening, but she also needed help with shopping, getting out and companionship. HITV have also been very accommodating with taking her to arising appointments and to see her old friends in the area. The carers have been excellent at keeping my mum's spirits up and have great rapport with her. It has been a great relief to me, to have people I can trust to keep an eye on her, especially as we lived 400 miles apart. Now that I have moved my mum into a care home nearer me, we no longer need the service but, had she been able to stay in her home, we would have continued using Home Instead indefinitely. There have, of course, been some glitches but these are to be expected and have not tainted our appreciation. Many thanks!
04 June 2025
Whilst the client originally demonstrated reluctance to accept 'care', renaming the 'carers' as 'home helps' seemed to be acceptable to a previously very independent lady. She has subsequently developed good relationships with the ladies who call on her. It is particularly convenient to establish a 'bespoke' system which suits client and Home Instead. The on-line shopping arrangement also works effectively. Thank you.
09 May 2025
My mother has recently started to be cared for by Home Instead. We had been recommended you by a friend. So far we have been extremely pleased with the service and my mother really likes her carers. The only time we had a slight issue, the staff were very understanding, listened and made the alterations required.
09 May 2025
Really supportive service tailored to the needs of my mother in law, love the use of the app to keep me updated. Mother in law has built trusting relationship with her carers and talks positively about her time with them.
09 May 2025
So far the twice daily visits to my Aunt have been very worthwhile . We know she is checked twice a day that she has eaten and taken her medication . Also she has the added attraction of company with these visits . We track the visits on the app which is an excellent way for the family to track the care visits . All in all we are very happy .
22 November 2024
From my first meeting with the care manager of home instead I felt a weight had been lifted from us as the family of a much loved mother. The carers are professional, kind, patient and intelligent and the added bonus is their sense of humour which is so important. I feel that as her needs inevitably change, they will cope without a fuss. The app is extremely useful as I live far away and can discuss whatever they have done together that day. I'd happily recommend the home instead service to anyone looking to keep their loved ones at home for as long as possible.
31 May 2024
Responsive, caring, professional service and really starting to help make a difference for my mam. The Home Instead team have all really helped her get over her initial reluctance to get more help, so that it is now seamless. Thank you.
31 May 2024
Since care was started last year we have increased the input from Home Instead to twice daily to include meal cover. Any increase in care has always been very quickly organised. The care team have always kept us updated about any concerns and have often gone above and beyond to support my mother including helping to organise appointments which fit their schedule so they can take her. The company have been careful to introduce new carers to my mother and all the care team have taken time to try and understand my mother's interests and things she likes. They also undertake a number of household tasks. Contact is very easy even with last-minute requests. I would definitely recommend this care company to anyone looking for high-quality care with a lot more than just basic provision of care.
31 May 2024
A very professional service delivered with kindness, an understanding of needs and empathy.
31 May 2024
Home Instead has cared for my husband since his discharge from hospital several months ago, responding quickly to our enquiry and enabling us to get him home as soon as possible. At all times, they have treated him with kindness and respect and good humour. The Home Instead app is a useful tool that allows us to see the schedule of carers, times etc. as well as the documented care given. Thank you for your ongoing support.
31 May 2024
As it was my first time looking for care for my elderly mum I was hoping for a personal approach where she wouldn't be rushed through her personal care and a relaxed friendly attitude from the carers who came to the house. That's exactly what I have received and more importantly, I can see that as my mum's condition deteriorates I am also going to receive the benefit of their empathy and understanding. I like that the carers coming to the house are experienced, live locally and seem genuinely interested in their clients and their backstories.
30 May 2024
Home Instead has been fantastic in helping me to look after my mum. The carers are all lovely and the change I have seen in Mum is amazing! I can't recommend them enough. They are totally reliable and very responsive to Mum's changing needs. I couldn't manage without them!
30 May 2024
Vey caring and reliable staff who are also very patient with my mum. I am grateful that I can contact people easily and I'm also glad I can read the reviews of visits on the app to keep aware of how things have gone.
30 May 2024
We have been really impressed with Home Instead - my mother really enjoys the visits from the carers who are very professional but really friendly and they make the visits fun! The admin backup is also excellent. I would thoroughly recommend the service.
07 November 2023
I would recommend Home Instead without hesitation to anyone wanting lovely personalised care for their loved ones. The service was really excellent on every level, their staff are lovely, personable and professional. They were fantastic with all the personal bodily care, as well as the food preparation and being on top of all medication issues. They were also very communicative about each visit as to which carer and when they would be coming. The team management was also directly involved as carers themselves and I was impressed by this. My mother could be difficult and very awkward if she wanted to be, but she always spoke in the most glowing terms about all the different carers she experienced. They had such a good relationship, two of the carers came to her funeral and my mum would have really appreciated that.
02 March 2023
Home Instead team has provided excellent care for my father who has dementia. The carers are friendly, helpful and reliable and are supported by a great office team. The app is an extremely useful tool and provides extra reassurance. I am confident that the carers will raise any concerns they may have with the office, who then contact me straight away if required. My father is treated with kindness and dignity.
24 October 2022
I have been really impressed with Home Instead, who have arranged a care package for my Mum. The office staff have been very professional and responsive and understood what help and support my Mum needs. The carer is brilliant! She is prompt, kind and supports mum in a respectful and dignified way. It is so reassuring to have a care company that looks after a loved member of your family so well. Thank you so much!
20 January 2022
We are very pleased with the attentive care given. The Ladies are reliable, supportive, approachable and conscientious. Thank you for doing what I should be doing but cannot because I am too far away.
20 January 2022
Home Instead (Tyne Valley) have been providing twice daily personal care visits for my elderly father for the past 2 months. They have been very efficient and organised. The care standards are excellent. My father, who was initially reluctant to admit he needed more help, now really values the help he gets, and is very happy with the principal caregivers, noting how kind and caring they are. As I live 300 miles away from my father, being able to view the reports of the visits on the Care Planning app gives me great peace of mind. So far, Home Instead have offered an excellent service - and I would not hesitate to recommend them.
20 November 2021
My dad was cared for by the excellent team at Home Instead (Tyne Valley) following his discharge home from hospital. Due to his advanced dementia, he could be very difficult to manage but he was treated at all times with the utmost kindness and respect by the team. I cannot praise their care highly enough and also the outstanding support they extended during this period to my mum and the rest of his family. All of the team were outstanding but I would like to make special mention of some whose compassion and professionalism were excellent. We thank you all that in his final months he was safe and secure in your care.
Latest Reviews for Home Instead (Tyne Valley)
22 July 2025
Home Instead Tyne Valley (HITV) were recommended to me by a care professional last summer and we started using them from August 2024. My mum already had twice daily visits from a council-affiliated provider, for dispensing medication and ensuring she ate, morning and evening, but she also needed help with shopping, getting out and companionship. HITV have also been very accommodating with taking her to arising appointments and to see her old friends in the area. The carers have been excellent at keeping my mum's spirits up and have great rapport with her. It has been a great relief to me, to have people I can trust to keep an eye on her, especially as we lived 400 miles apart. Now that I have moved my mum into a care home nearer me, we no longer need the service but, had she been able to stay in her home, we would have continued using Home Instead indefinitely. There have, of course, been some glitches but these are to be expected and have not tainted our appreciation. Many thanks!
04 June 2025
Whilst the client originally demonstrated reluctance to accept 'care', renaming the 'carers' as 'home helps' seemed to be acceptable to a previously very independent lady. She has subsequently developed good relationships with the ladies who call on her. It is particularly convenient to establish a 'bespoke' system which suits client and Home Instead. The on-line shopping arrangement also works effectively. Thank you.
09 May 2025
My mother has recently started to be cared for by Home Instead. We had been recommended you by a friend. So far we have been extremely pleased with the service and my mother really likes her carers. The only time we had a slight issue, the staff were very understanding, listened and made the alterations required.
09 May 2025
Really supportive service tailored to the needs of my mother in law, love the use of the app to keep me updated. Mother in law has built trusting relationship with her carers and talks positively about her time with them.
09 May 2025
So far the twice daily visits to my Aunt have been very worthwhile . We know she is checked twice a day that she has eaten and taken her medication . Also she has the added attraction of company with these visits . We track the visits on the app which is an excellent way for the family to track the care visits . All in all we are very happy .
22 November 2024
From my first meeting with the care manager of home instead I felt a weight had been lifted from us as the family of a much loved mother. The carers are professional, kind, patient and intelligent and the added bonus is their sense of humour which is so important. I feel that as her needs inevitably change, they will cope without a fuss. The app is extremely useful as I live far away and can discuss whatever they have done together that day. I'd happily recommend the home instead service to anyone looking to keep their loved ones at home for as long as possible.
31 May 2024
Responsive, caring, professional service and really starting to help make a difference for my mam. The Home Instead team have all really helped her get over her initial reluctance to get more help, so that it is now seamless. Thank you.
31 May 2024
Since care was started last year we have increased the input from Home Instead to twice daily to include meal cover. Any increase in care has always been very quickly organised. The care team have always kept us updated about any concerns and have often gone above and beyond to support my mother including helping to organise appointments which fit their schedule so they can take her. The company have been careful to introduce new carers to my mother and all the care team have taken time to try and understand my mother's interests and things she likes. They also undertake a number of household tasks. Contact is very easy even with last-minute requests. I would definitely recommend this care company to anyone looking for high-quality care with a lot more than just basic provision of care.
31 May 2024
A very professional service delivered with kindness, an understanding of needs and empathy.
31 May 2024
Home Instead has cared for my husband since his discharge from hospital several months ago, responding quickly to our enquiry and enabling us to get him home as soon as possible. At all times, they have treated him with kindness and respect and good humour. The Home Instead app is a useful tool that allows us to see the schedule of carers, times etc. as well as the documented care given. Thank you for your ongoing support.
31 May 2024
As it was my first time looking for care for my elderly mum I was hoping for a personal approach where she wouldn't be rushed through her personal care and a relaxed friendly attitude from the carers who came to the house. That's exactly what I have received and more importantly, I can see that as my mum's condition deteriorates I am also going to receive the benefit of their empathy and understanding. I like that the carers coming to the house are experienced, live locally and seem genuinely interested in their clients and their backstories.
30 May 2024
Home Instead has been fantastic in helping me to look after my mum. The carers are all lovely and the change I have seen in Mum is amazing! I can't recommend them enough. They are totally reliable and very responsive to Mum's changing needs. I couldn't manage without them!
30 May 2024
Vey caring and reliable staff who are also very patient with my mum. I am grateful that I can contact people easily and I'm also glad I can read the reviews of visits on the app to keep aware of how things have gone.
30 May 2024
We have been really impressed with Home Instead - my mother really enjoys the visits from the carers who are very professional but really friendly and they make the visits fun! The admin backup is also excellent. I would thoroughly recommend the service.
07 November 2023
I would recommend Home Instead without hesitation to anyone wanting lovely personalised care for their loved ones. The service was really excellent on every level, their staff are lovely, personable and professional. They were fantastic with all the personal bodily care, as well as the food preparation and being on top of all medication issues. They were also very communicative about each visit as to which carer and when they would be coming. The team management was also directly involved as carers themselves and I was impressed by this. My mother could be difficult and very awkward if she wanted to be, but she always spoke in the most glowing terms about all the different carers she experienced. They had such a good relationship, two of the carers came to her funeral and my mum would have really appreciated that.
02 March 2023
Home Instead team has provided excellent care for my father who has dementia. The carers are friendly, helpful and reliable and are supported by a great office team. The app is an extremely useful tool and provides extra reassurance. I am confident that the carers will raise any concerns they may have with the office, who then contact me straight away if required. My father is treated with kindness and dignity.
24 October 2022
I have been really impressed with Home Instead, who have arranged a care package for my Mum. The office staff have been very professional and responsive and understood what help and support my Mum needs. The carer is brilliant! She is prompt, kind and supports mum in a respectful and dignified way. It is so reassuring to have a care company that looks after a loved member of your family so well. Thank you so much!
20 January 2022
We are very pleased with the attentive care given. The Ladies are reliable, supportive, approachable and conscientious. Thank you for doing what I should be doing but cannot because I am too far away.
20 January 2022
Home Instead (Tyne Valley) have been providing twice daily personal care visits for my elderly father for the past 2 months. They have been very efficient and organised. The care standards are excellent. My father, who was initially reluctant to admit he needed more help, now really values the help he gets, and is very happy with the principal caregivers, noting how kind and caring they are. As I live 300 miles away from my father, being able to view the reports of the visits on the Care Planning app gives me great peace of mind. So far, Home Instead have offered an excellent service - and I would not hesitate to recommend them.
20 November 2021
My dad was cared for by the excellent team at Home Instead (Tyne Valley) following his discharge home from hospital. Due to his advanced dementia, he could be very difficult to manage but he was treated at all times with the utmost kindness and respect by the team. I cannot praise their care highly enough and also the outstanding support they extended during this period to my mum and the rest of his family. All of the team were outstanding but I would like to make special mention of some whose compassion and professionalism were excellent. We thank you all that in his final months he was safe and secure in your care.