Home Instead (Tyne Valley)

1 Mallan House, Bridge End Estate, Hexham NE46 4DQ
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9.9 25 Reviews
  • Home Instead (Tyne Valley), Hexham
Home Instead Tyne Valley provide quality home care to clients in Hexham, Corbridge, Riding Mill, Stocksfield, Wylam, Prudhoe, Wickham, Throckley, Westerhope, Wolsington, Stamfordham and surrounding villages.

Home Instead Tyne Valley specialises in companionship based support to enable people to remain living independently in their own home. The services range from personal care to home help, assisting with everyday tasks including shopping, errands, accompanying clients to appointments or simply someone to offer friendship and support.

They have a particular expertise in supporting people living with dementia. They have a unique City and Guilds accredited dementia training programme that underpins practical experience and enhances the professional knowledge of the caregiver team.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Clients are always introduced to caregivers and would never receive a visit from someone they had not met.

Home Instead Tyne Valley understands the importance of spending time supporting clients on a social and emotional level as well as assisting with a range of day-to-day activities. They are proud to offer dedicated and professional senior care.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Heather Hughes (Franchise Owner)

Home Instead (Tyne Valley) Reviews (25)

Total of 25, showing 21-25
9.9

Home Instead (Tyne Valley) has a Review Score of 9.9 (9.888) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Tyne Valley) has 25 reviews.

Overall Experience

  • 24
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Date Published

25
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15
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Overall Experience  Overall Experience 5.0 out of 5

After the circumstances of my parents (late eighties/early nineties) changed very quickly I needed to put in place professional care in a matter of days. The owner and their team were extremely responsive in assembling a very well matched care package. Quality, consistency and reliability have been
there from the start and the communication is excellent, I would not hesitate to recommend them.

Reply from Rochelle Monte, Care manager at Home Instead (Tyne Valley)

Thank you very much for your review, I know that everyone involved in your parents care class it as a pleasure to work with them.

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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy and grateful for their company, help and assistance.

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Overall Experience  Overall Experience 5.0 out of 5

I was one of the first, if not the first to be a client of Tyne Valley branch of Home Instead, they have served my wife and me far better than the other companies we have had before. Home Instead is very thorough in everything they do, and take it from me they do everything, including washing and ironing.
I could not wish for better service than the carers from Home Instead, Tyne Valley provide and provide with a good heart.

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Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care that is given to my elderly parents from Home Instead. Their services give me peace of mind as they really do care about who they care, the caregivers have become very much part of my parent's life and they not only brighten their day but also make sure they are
kept as healthy and as safe as possible.
I cannot recommend Home Instead services enough.
Thanks to the director and the team in the office as well as the two caregivers for your exceptional service and care you give to my parents.

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Overall Experience  Overall Experience 5.0 out of 5

I was recommended Home Instead by a colleague from work. Mam, who lives in sheltered accommodation, had been deteriorating for some time both mentally and physically. Home Instead provides a service to her 5 days a week Monday to Friday and family support her over the weekend. The carers support her
with her morning medication, ensuring she is wearing her call pendant, cook a light hot meal, wash and apply cream to her legs, take her for a walk up the internal corridor and recently due to a dementia diagnosis apply a daily patch to help with her symptoms. We are delighted with the care Mam is receiving. From the assessment of her needs to the daily care, it has been carried out with compassion, empathy and in a very professional manner. Mam is very fond of her carers and their visits lift her spirits. There is good communication between the carers, managers and myself. With this we hope to keep mam in her own home as long as possible. Thank you so much and keep up the good work.

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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Home Instead (Tyne Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Home Instead (Tyne Valley) is calculated as follows: ( (79 Excellents x 5) + (10 Goods x 4) ) ÷ 89 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tyne Valley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2022

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (12)

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Meet the Team (3)

Heather

Heather Hughes

Job Title: Franchise Owner

Joined: 2019

Home Instead Tyne Valley is owned by Heather Hughes, who started her professional career by gaining her NNEB Certificate and working as a Special Care Baby Nurse at Thorpe Maternity Hospital in South Durham.


Using the qualifications and experience from working with children, Heather changed direction and trained as a photographer working with children and adults for over 20 years, 10 of which were in her own business.


Heather has lived in the North East all her life living in semi-rural places like Ponteland, Castle Eden and Durham and for many years ran the local Pony Club which was a charity dedicated to children and their ponies. Her work has always involved being with people which she has enjoyed enormously.


Heather's mum sadly passed away in 2018, while caring for her mum she became aware of the lack of good care for older people in the area. Not long after that, she joined Home Instead Newcastle as a Recruiter and Community Services Representative, devoting her time to become involved with services assisting the elderly and those at home caring for them. She was involved in community projects, charitable events and became a Dementia Champion.


Her passion for helping local older people was growing and when she discovered that Home Instead were selling Hexham and the Tyne Valley area, she jumped at the chance to set up her own branch.


Here she feels proud and privileged to serve the local older people in our community, with assistance from her enthusiastic and dedicated Staff.

Angela

Angela Webb

Job Title: Registered Care Manager

Joined: 2021

Angela is our Registered Care Manager, she joined Home Instead Tyne Valley as a Senior Care Professional.
She was born and has lived in the Tyne Valley area all of her life, she is very familiar with the local community in which she lives and with the people she supports.
Angela raised her family and cared for senior family members prior to starting her career in care. She has worked in both the community and in care homes. During this time Angela has gained extensive experience in caring for older people.


Her role involves ensuring all of our clients are well cared for while supporting them in the comfort of their own homes.


Angela is based in our Hexham office where she also supports our growing team of Care Professionals. Her aim is to ensure the quality of care we provide is consistent of the highest standard.

Sarah

Sarah Knowles

Job Title: Trainer/Recruiter

Joined: 2021

Sarah is a Sunderland girl living in the local Northumbrian Village of Prudhoe with her fiance Jamie and her five adorable fur babies.


She has a background in forensic psychology, she continues to have a huge interest in this field.
Sarah is passionate about caring for older people, she loves her scheduling role and is dedicated to her training role where she nurtures and trains our new Care Professionals.


She is always looking for fresh training opportunities to broaden her knowledge which she then shares enthusiastically with our wonderful team.


Outside of work Sarah continues to educate herself and has recently enrolled herself on a Health and Social Care degree course, she is going to be a very busy lady.

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