Home Instead (Tyne Valley)

I have been really impressed with Home Instead, who have arranged a care package for my Mum. The office staff have been very professional and responsive and understood what help and support my Mum needs. The carer is brilliant! She is prompt, kind and supports mum in a respectful and dignified way. It is so reassuring to have a care company that looks after a loved member of your family so well. Thank you so much!

Thank you for doing what I should be doing but cannot because I am too far away.

So far, Home Instead have offered an excellent service - and I would not hesitate to recommend them.

My dad was cared for by the excellent team at Home Instead (Tyne Valley) following his discharge home from hospital. Due to his advanced dementia, he could be very difficult to manage but he was treated at all times with the utmost kindness and respect by the team. I cannot praise their care highly enough and also the outstanding support they extended during this period to my mum and the rest of his family. All of the team were outstanding but I would like to make special mention of some whose compassion and professionalism were excellent. We thank you all that in his final months he was safe and secure in your care.

After the circumstances of my parents (late eighties/early nineties) changed very quickly I needed to put in place professional care in a matter of days. The owner and their team were extremely responsive in assembling a very well matched care package. Quality, consistency and reliability have been there from the start and the communication is excellent, I would not hesitate to recommend them.

I am extremely happy and grateful for their company, help and assistance.

I was one of the first, if not the first to be a client of Tyne Valley branch of Home Instead, they have served my wife and me far better than the other companies we have had before. Home Instead is very thorough in everything they do, and take it from me they do everything, including washing and ironing. I could not wish for better service than the carers from Home Instead, Tyne Valley provide and provide with a good heart.

Thanks to the director and the team in the office as well as the two caregivers for your exceptional service and care you give to my parents.

I was recommended Home Instead by a colleague from work. Mam, who lives in sheltered accommodation, had been deteriorating for some time both mentally and physically. Home Instead provides a service to her 5 days a week Monday to Friday and family support her over the weekend. The carers support her with her morning medication, ensuring she is wearing her call pendant, cook a light hot meal, wash and apply cream to her legs, take her for a walk up the internal corridor and recently due to a dementia diagnosis apply a daily patch to help with her symptoms. We are delighted with the care Mam is receiving. From the assessment of her needs to the daily care, it has been carried out with compassion, empathy and in a very professional manner. Mam is very fond of her carers and their visits lift her spirits. There is good communication between the carers, managers and myself. With this we hope to keep mam in her own home as long as possible. Thank you so much and keep up the good work.