Home Care Providers Owned by Home Instead in West Midlands

I am very impressed with the service. Communication is very good. The service provided is excellent. Introductions of new people joining our team has made a difference to us and helped my husband accept the help easier. My husband goes to the cafe every week with his care professional and really enjoys these outings.

Excellent service in all aspects. Office staff were always friendly and efficient when dealing with any issues I had. All carers were amazing. They treated mum with respect and dignity and ensured she was happy and comfortable. They cared for her personally as well as cooking, cleaning, and generally looking after the house. Their care enabled mum to stay in her own home until the last few weeks of her life. They became friends to both mum and myself. Forever in their debt.

I would like to thank all the staff for the help that they gave Cath and myself during Cath's traumatic time. They were most professional both in their timekeeping and care. Cath had to go into a nursing home as the medical staff told me she probably would not walk again after falling and breaking her hip. Once again, many thanks.

I found the staff to be caring and efficient in their care ot my wife. They made her feel comfortable in their company, and they became friends. Thank you.

Always helpful, I get on well with them.

My son-in-law's mother is the client, so I am a relative but I also have a power of attorney. I have found the service from Home Instead (Coventry North) to be exceptional - efficient, responsive, compassionate and, above all, caring.

I am so impressed with this company but especially with the service we have received from their Boldmere Regional Care Manager Lisa. She is very pleasant, efficient, informative and professional. Nothing has been too much trouble. She has put our family at ease and answered all our questions which has in turn given us great confidence in the company going forwards. Exceptional customer service like this is very rare these days and needs to be recognised.

Both manager and care staff keep me informed and updated on mums wellbeing and I would highly recommend their services.

Wonderful carers, nothing too much trouble. Always polite. Well worth the money.

Excellent service. I had contining carer which was really important. The carer was extremely reliable, punctual and flexible. Nothing was too much trouble. Home Instead takes personal care. Easy to get through to the office and book appointments.

Wonderful care.

Its been over 5 years since I have had Home Instead to support me. I can't praise them high enough. I have come to rely upon them for my every need, even someone to take me to go on holiday in Wales! They have been all these years through thick and thin - thank you!

The carers are great company.

Both carers are great, very kind and patient. Just what we needed. Thank you ladies.

Due to bad snow, I didn't think carers would of been able to make it to mom's visit. I had a call from Home Instead office and was told the carer was stuck in snow, but not to worry, she will be there. I was informed by the carer, the managing director and owner had picked up the carers in his own vehicle and transported the carers to their clients! This is above and beyond. I couldn't ask for a better provider. These are excellent!

So much more than we could have hoped for.

Brilliant service. Great carers. Sharon is fab. Staff are very helpful.

Home Instead have been perfect from day one. All the carers are very thoughtful and skilled in what they do. Consistency of care has been great. My husband and I look forward to seeing them every week. They support me as much as him. I like the fact that they use their initiative and also that they do any bits of housework needed in any spare time at the end of the visits. Would highly recommend.

Absolutely brilliant company. Always there when I need them. The carer I have is fantastic and helps me keep independent. The office staff are very helpful and always there when I need them. So glad I found them.

Very attentive.