Home Care Providers Owned by Home Instead in West Midlands

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you so much for your kind review. It was a real pleasure to get to know your husband during the few days we cared for him.We're so glad we could be there to support him, and we're sending our very best wishes. We hope he has made a full recovery and is continuing to feel better each day.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you so much for writing such a wonderful review. It was truly a privilege to look after your dad, and we're deeply touched by your kind words.I've shared your message with the team, and it has meant a great deal to everyone involved in his care. Knowing that our support made a difference is the greatest reward we could ask for.Sending love and warm wishes to you and your family.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you so much for your kind and thoughtful review. We're truly grateful that you entrusted us with your mum's care during such an important time. It means a great deal to know that she felt comfortable, unhurried, and well looked.We're also glad the app proved helpful in keeping you informed and supported, especially when it came to liaising with mum's GP.Should your mum return home, it would be our privilege to support her again. Thank you for your recommendation - it's the highest compliment we can receive.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Such a lovely review, Claire, thank you so much. We are equally fond of Dad and have built a great relationship with you all since the very start of his care journey. Thank you for entrusting Home Instead Sutton Coldfield to support Dad during a time of need, progressing from hourly visits to live-in care in the comfort of his own home. It continues to be a pleasure to provide that much needed help and we will fight every day to maintain the compassion and professionalism on which we pride our care service.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Many thanks for your lovely review; we appreciate your kind words and are so pleased to hear that Mum is having a great experience with Home Instead Sutton Coldfield. Our memory cafes bring so much joy and happiness to many vulnerable people in our community and we're happy Mum is enjoying her time there. As ever, please don't hesitate to get in touch if there's anything else we can do to support you and yours.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Many thanks for your review and for the 5* rating all round; we appreciate your time. We're also grateful for your feedback regarding communication and the completion of daily logs which has been implemented effectively. Our Care Professionals are our lifeblood and we're pleased that you're getting on with them all very well.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for such a lovely review, it's hugely appreciated. It's been so endearing to support Mum over the years and we're delighted to hear that a strong bond has been forged with her carers.

Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Thank you so much for your kind and thoughtful words. We are delighted to have the opportunity to support your mum and your family over the past few years. It means a great deal to know that our Care Professionals have been able to make a meaningful difference and bring comfort, dignity, and companionship to Mum's days. We are also glad to hear that our team's communication and commitment to high standards have been helpful to you and your sister. Your feedback is very much appreciated and will be shared with the whole team - it's moments like these that remind us why we do what we do.

Reply from Kelly Hitchcock, Compliance and Community Manager at Home Instead (Walsall & Great Barr)

Thank you for your lovely compliments about the service we provide, it means so much that dad enjoys his visits. Its a pleasure to look after dad, the Care Professionals also look forward to seeing him!

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your lovely review. It has been a pleasure to support your parents to date, providing you and yours with the peace of mind they are being looked after with the utmost professionalism and compassion. It's great to hear the office staff and carers are doing a fabulous job. Thank you for entrusting us to care for Mum and Dad.

Reply from Trica Owen, Client Experience Manager at Home Instead (Stourbridge Hagley and Halesowen)

Good morning, We truly appreciate you taking the time to share your experience with us. I am pleased you trusted Home Instead to get your husband back home with his loved ones where he wanted to be, this is so important to us. I am happy to read that your husband is recovering well. It is great to see you describe the service you get from us as reassuring, considerate and attentive this means so much to the whole team. Thank you again.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for taking the time to write such a heart warming review. It was and continues to be a privilege to support your family.