Home Instead (Stourbridge Hagley and Halesowen)

So much more than we could have hoped for.

Highly satisfied and happy with the service.

My husband, who suffers from Parkinson', was discharged from hospital after a serious illness needing a lot of care to stay at home. It was a very anxious time for myself and the family. The team at Home Instead made us feel so much better, reassuring and making his homecoming a stress free, positive experience. The team are all so caring, considerate and attentive to his needs. Without their amazing support it would have been extremely difficult to care for my husband at home. Having such great care and being in his home environment has meant that he is recovering so well now.

The carers are sociable and easy to get on with, offering help with domestic needs, as appropriate and applicable.

We are really happy with every part of the care they give. The initial consultation was friendly and informative. They took a lot of information about mom to find out all about her life and what she does and doesn't like. They continue to help her improve strength by exercising and taking little walks. The communication is great whether it's a call, an email or a little note to let us know if she is getting low on anything as we go in the evenings. Excellent service all round thank you.

I have found that communication is great - my weekly schedule of support is clear and any changes that I require to my care can be arranged fairly quickly. Any holidays or sick leave is covered well, and I know help is just an email or phone call away. Thanks to the fantastic care and support, I feel like I can accomplish anything with Home Instead.

Home Instead were brilliant, helped look after my Dad when he rapidly declined from April to July 2024. They were prompt and efficient, helped solve problems, kept him company and got him eating which is brilliant. They were all Brilliant from the cares who provided the support to the office and management team. I cannot praise them enough for the care they helped provide and support when he needed to go to doctors or have issues around the house. Especially as I live over two hours away. Made his time much easier and gave me peace of mind.

We are relatively new to Home Instead and to date we have found my husband's carer to be excellent. Knowing that Home Instead can step up the level of care if required is a great comfort. They are excellent and professional in their approach.

Mum enjoys and definitely benefits from having visits from the 4 different girls in her team. As she needs help regularly, seeing the different care pros keeps things fresh but having the same team, ensures confidence is built in her care pros and continuity of care is provided. It’s a pleasure to hear Mum chatting about her visits and she enjoys hearing about their lives and experiences and sharing her life stories with a new audience. As a daughter, I greatly value the companionship provided to Mum and the kindness she is shown “beyond the call of duty.” A shout-out should also be given to the backroom office staff who manage the schedules and are always friendly, professional, reassuring and speedily available to assist if required.

The lady is lovely and friendly. She makes Mom laugh and helps with her evening TV entertainment choices.

Happy to have the review with a friendly member of staff along with my mother. She is very happy with the ladies that come to see her twice a week, chatting with her and preparing a hot meal and leaving her with a snack plate from the fridge. Also ensuring she has her medication.

My mum has had the Home Instead carers in for over a year. They provide a great service. Always on time and communication with the office is great if messages need to be passed on. There are about 6 of them in her team to cover the week that rotate which is not too bad - she struggles to remember all their names but that doesn't seem to matter. I have recommended the service to others.

I feel that your help is superb. Everyone who has been selected to help me has been very helpful in transporting me to the bathroom and changing me has been superb with so much politeness and continuing to bring a smile which is already on my face.

Dad has had nothing but the best service from the Home Instead carers; they have slotted well into his life and made things easier for him. He also likes a regular chat. If ever there's a change it's never last minute and any carer changes are always after an introduction. Home Instead managed to fill a gap for us that social services couldn't manage, so thank you for everything.

One of the best bonuses for me is to have a poached egg cooked for breakfast.

My parents have been using Home Instead since January 2023 and since this time the service they have received has been outstanding. Their health has also improved in this time and the team provide a nutritious meal for them daily along with little chats, sing songs and fun. I cannot praise them enough.

Thank you to every member of the Team at Home Instead (Stourbridge Hagley and Halesowen) - your support and professionalism made such a difference for us all, and the daily visits had a very positive impact on his wellbeing, for which we will always be grateful.

The care scheduler has shown a very helpful and flexible approach to providing additional care when needed, and adapting the visiting schedule to meet my father's changing needs where possible. Communication has been good and when I am given a timescale in which answers will be given this is always kept.

From the initial staff members helping arrange the care package and fill in the forms to the carers themselves, everyone at Home Instead was patient friendly and outstandingly helpful. On one occasion we needed someone at very short notice and the office staff sorted this out quickly and happily, despite the fact it must have entailed some complicated schedule changes for them. The individual carers brought different qualities and interests with them, giving my mother not just great care but friendly and stimulating conversation with someone other than me! Everyone was utterly reliable and it was so reassuring to know that my mother was in the very safe hands of such skilful and truly caring people.

All the carers who come to moms are all pleasant and helpful. It was moms birthday in May, so she had cards and flowers from her usual carer and was made to feel happy even though she has been really poorly lately.