Home Instead (Stourbridge Hagley and Halesowen)

The member of staff we dealt with from Home Instead was an absolute godsend in ensuring we could get my Aunt home from hospital in her final few days. She rallied her team in a matter of hours to provide 24-hour care. She organised the district nurse team and even drove to get medication when the hospital omitted to send it home with my aunt. The care and dedication provided by the Home Instead team was incredible. Their compassion at such a difficult time cannot be faulted. They gave me the respect and friendship my Aunt needed in her final few days. I cannot recommend this wonderful team enough. I only wish everyone had access to this kind of care. Thank you to everyone at Home Instead Stourbridge & Hagley. We will be forever grateful

The cost of care is expensive and I would occasionally like the vacuum cleaner run over the carpet but am reluctant to ask for housework to be done. One of my carers will do the ironing for me which is very helpful as it is a task I am unable to deal with. There have been one or two more serious issues but when reported these have been dealt with efficiently.

Both the carers and local office team were very supportive when visiting mum over a 7 month period. They were able to adapt to her changing needs, were friendly, punctual and efficient and built up a good relationship with Mum who looked forward to visits not only for the help she received but also for the companionship.

Just wish they did a 30-minute night call instead of 60-mins.

Professional service. Provides care and support to elderly; allowing relatives peace of mind that their loved one is being looked after. Attention to detail with regards to instructions for care is good; however, continuity with regards to one carer always visiting is not possible due to shift patterns and weekend work. This is a disappointment as a carer/client relationship is difficult to build in the circumstances but preferred. Steps taken to prevent cross-contamination due to Covid, excellent.

Office staff also a great team, thank you.

We have been using Home Instead 4 hours a week for over two years, during that time we have had four caregivers and all have been excellent in their own way. My sister has been very pleased with them all. They have provided the service which she needs at 91 years of age, allowing her to stay in her own home which she wants. Thank you.

Morning service has been great with one regular carer coming most days. The afternoon cover has been going for just about 2 months. The carers have taken some time to get used to Mother's requirements. I did write a list to help them.

With most carers, the experience is mainly very good. Unfortunately, some of the new employees do not fulfil the usual standard of care and empathy.

The carers are excellent and flexible and the schedule always lets me know what's going on.

We have been very happy with the service we have experienced. Any changes we have needed have been realised without any problems arising and there have not been any problems throughout the lockdown. The team of carers have been most competent.

I particularly appreciate the fact that my carers are very caring people and are completely trustworthy and reliable. The fact that time schedules are kept to is enormously helpful. The office staff are equally caring and helpful. Overall the service is run very efficiently, responsively and competently.

We would definitely recommend Home Instead to others.

We have been very pleased with our dealings with Home Instead. The carers are excellent and my wife greatly appreciates their attention to her needs. We have frequently told anyone who has enquired that we can recommend your company without hesitation.

Home Instead treat my mother with dignity. The staff are friendly and listen to her. I have been particularly appreciative of their ability, even at short notice, to accompany my mother to medical appointments.. An example of this was Mum's second Covid vaccination which Home Instead accommodated with less than 24 hours notice. This saved me a 240 mile, short notice trip.

Home Instead from the very first phone call have been understanding, compassionate and helpful. They always ensured Dad has the help he needs and are always in touch if needs be. They have enabled Dad to stay in his own home for as long as possible. Thank you!

The reviewer was quick to put me at ease. She was familiar with the case and talked with knowledge about how care was progressing, discussing how my husband's needs had changed with the progress he had been making with his mobility. Thanks in part to the input of the caregivers, who had developed a rapport with the client.

Very pleased with the service.

I would recommend them highly.

Thank you.