Home Instead is part of a worldwide organisation but the local office is family owned and run covering Stourbridge, Hagley, Halesowen and surrounding areas.
They are proud to be providing high-quality care to the elderly in the local community. This unique care service puts the person receiving care at the centre and everything is built around providing well-trained carers who strive every day to make a difference to their clients....
Care Provided by Home Instead (Stourbridge Hagley and Halesowen)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
Our fees depend on the type of support that is required. If you would like to discuss your requirements, please give us a call.
Contact Home Instead (Stourbridge Hagley and Halesowen) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Trica Owen (Care Manager)
Home Instead (Stourbridge Hagley and Halesowen) Reviews (51)
Home Instead (Stourbridge Hagley and Halesowen) has a Review Score of 9.6 (9.6) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Stourbridge Hagley and Halesowen) has 51 reviews.
As always the carers treat Mom with respect and care, whatever her temperament is that day! They will engage with her however limited her communication is now. Any changes to visits are accommodated by the office quickly and efficiently.
Respect is so important to us and we teach our Caregivers to be responsive. By sending the same Caregivers, we can recognise the small changes in temperament on a daily basis.
I have found that all those who came to me are professional in what they do for me. I am very satisfied.
Thank you. We always aim for much better than satisfactory. We will be in touch to see what we can do better and aim for excellent on your next review. We really want our care to be everything you wish for.
I find it very difficult to find any complaints I am very happy indeed by ann and sundry. Everybody is very good and each carer is excellent.
Thank you. We think all our CAREGivers are excellent too!
They are always punctual and smartly dressed and leave everywhere in good order.
My mother's needs are regularly reviewed and communication with the caregivers is excellent.
As vital as the personal care is my mother also benefits from companionship visits when family are away.
Thank you for this appraisal of our support for your mother. Filling in the gaps is a lovely way of describing their role and we know your mother's CAREGivers are very attentive and aware of this, so they can adapt their own skillset to compliment whatever your mother needs. We are really pleased that you also gain some benefit by allowing you to take some well deserved holidays.
Dad's Home Instead carers were totally professional and kind, nothing was too much trouble and they were very patient and supportive. I would wholeheartedly recommend them.
Thank you so much for your review and recommendation. It means a lot from a family that we have supported for such a long time. Best wishes to you all.
I find the staff courteous and helpful. They seem to create a caring atmosphere in the home and are always punctual.
Our CAREGivers will be pleased they are creating the atmosphere you want in the home when they visit, thank you!
Regular on time.
Friendly.
Helpful.
Thank you for your review and positive words. We always agree exact times for our visits so I'm glad the CAREGivers are on time, friendly and helpful - its what we expect as a minimum from the whole team.
The caregivers are always punctual and adaptable to my mom's changing needs. A really professional service. Life would be very difficult without the caregivers!
Thank you so much for your feedback. We are pleased that we are able to make life a little easier. I know your CAREGivers enjoy visiting and supporting your Mom and will continue to adapt to make sure the care is exactly as you want it.
I am very pleased with Home Instead. I find them very efficient and also helpful at meeting my needs.
Thank you for your review. Everybody has different needs so it is great to hear that you feel your needs are being met. Please keep in touch if there is anything else we can do.
Our carers are all friendly, pleasant, reliable and helpful. People in the office too are very approachable and kind. Having found this care company we realise that having such dependable, trustworthy and cooperative carers, what a difference it has made to our quality of life.
For us, it is not just about helping you to get through the day. We really want to make a difference so to hear you say we have made a difference in terms of quality of life is amazing. Your words are very kind and it is a pleasure to be able to help.
Mum has arranged additional care time to widen the scope to include supported outside activities for March 2019.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 May 2019- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Stourbridge Hagley and Halesowen).
Awards / Recognitions (9)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (1)
Hello, I am Jenna the Head of Care at Home Instead Senior Care. I have worked in the care industry for over 10 years now, previously working to support vulnerable adults living in their own home. I supported in various different roles including recruiting CAREGivers and managing the care packages. I believe the varied roles I have held have given me the opportunity to gain a great understanding for the care journey, from the perspective of both the CAREGiver and client.
I thoroughly enjoy my job, I am passionate about ensuring quality care is delivered and I particularly enjoy promoting independence and choice. I find it very rewarding knowing that I am part of a team who are enabling people to receive quality care in their own home. It is important to me that each individual receives the highest quality care and is treated in a way in which I would like to be treated if I was in their position. I believe that Home Instead and I share the same values and beliefs, wanting to provide quality person centred care, and I am proud to be part of the team.
Frequently Asked Questions about Home Instead (Stourbridge Hagley and Halesowen)
How many Carers does Home Instead (Stourbridge Hagley and Halesowen) employ?
Home Instead (Stourbridge Hagley and Halesowen) employs 70 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Stourbridge Hagley and Halesowen) to verify any information. View our terms and conditions. Home Instead (Stourbridge Hagley and Halesowen) has an Enhanced Service - more info.