Home Instead (Stourbridge Hagley and Halesowen)

Respect is so important to us and we teach our Caregivers to be responsive. By sending the same Caregivers, we can recognise the small changes in temperament on a daily basis.

Thank you. We always aim for much better than satisfactory. We will be in touch to see what we can do better and aim for excellent on your next review. We really want our care to be everything you wish for.

Thank you. We think all our CAREGivers are excellent too!

Thank you for this appraisal of our support for your mother. Filling in the gaps is a lovely way of describing their role and we know your mother's CAREGivers are very attentive and aware of this, so they can adapt their own skillset to compliment whatever your mother needs. We are really pleased that you also gain some benefit by allowing you to take some well deserved holidays.

Thank you so much for your review and recommendation. It means a lot from a family that we have supported for such a long time. Best wishes to you all.

Our CAREGivers will be pleased they are creating the atmosphere you want in the home when they visit, thank you!

Thank you for your review and positive words. We always agree exact times for our visits so I'm glad the CAREGivers are on time, friendly and helpful - its what we expect as a minimum from the whole team.

Thank you so much for your feedback. We are pleased that we are able to make life a little easier. I know your CAREGivers enjoy visiting and supporting your Mom and will continue to adapt to make sure the care is exactly as you want it.

Thank you for your review. Everybody has different needs so it is great to hear that you feel your needs are being met. Please keep in touch if there is anything else we can do.

For us, it is not just about helping you to get through the day. We really want to make a difference so to hear you say we have made a difference in terms of quality of life is amazing. Your words are very kind and it is a pleasure to be able to help.