Home Instead (Solihull)

Thank you so much for being there not only for my mum and dad but all our family.

I cannot commend too highly the wonderful service provided by Home Instead for people while still enjoying life in their own homes. I was totally impressed by the standards set by Home Instead's professional carers in carrying out their tasks in the most friendly and highly competent manner. My needs were met at all times during the calls they made. They showed a willingness to help in every way possible often asking if there was anything more they could do before leaving.

I cannot express enough how grateful I am that my parents had the best care and companionship from such amazing individuals, many of whom went over and above in many ways, showing love, compassion, and comfort in some very difficult times.

I found the team at Hockley Heath to be very Professional and helpful and the carers were friendly and efficient. We were always kept well informed and having access to the app to let me know how the carer's visits went, was very useful. I have no hesitations in recommending this company.

After a fall and hospital admission in February 2024, we finally had to move my Mother into a residential nursing home. For over 4 years Home instead enabled my Mother to be kept at home even with her deteriorating health and mobility issues. Everyone from the staff in the office to the individual care providers has all been excellent and gone beyond their duty to make my Mother's life generally happy. Whenever there was a problem it was dealt with by the team immediately to resolve any issues professionally. I would recommend Home Instead without reservation.

I would like to give a special thank you to one of the staff members in the office, and two carer professionals in particular.

Home Instead care professionals are the gold standard of carers. I have used other care providers before, and the difference is like night and day. Home Instead training really shows. These care professionals use common sense, ensure safeguarding, clock in and clock out, are meticulous about administering medication, are willing to stay with my mum if she is vulnerable or struggling to stand or get to bed. I find it hard to trust as I have been let down a lot, but everyone from the office staff to the community care professionals are brilliant. Two ladies really stand out. They really care and are just wonderful with my mum in the Winter of her life.

I found the whole experience friendly, professional and efficient. All staff and carers were wonderful with my husband who is now in a care home. I would recommend it to everyone looking for a care agency.

It was difficult for Mum to accept that she needed care, however, Home Instead made the transition easy for Mum. The care professionals were always supportive and treated Mum with great care as if she was one of their own family members. The admin/contact team were always available and offered advice and support throughout. I would strongly recommend Home Instead. The app was also really useful to keep track of Mum's activities as with her dementia she was not sure where she had been or what she had done!

I would often hear them both laughing and having a little sing song and my Mother really enjoyed the visits and benefitted greatly from the experience.

Provides the same carer each time. This is very helpful.

I have used the services of Home Instead for almost 2 years to help me look after my wife, who has Alzheimer's as we do not have family living locally. I have found the help provided by Home Instead to be invaluable, especially with the carers having knowledge and experience in dealing with dementia patients. I have found the carers conscientious and very helpful.

Since 2016 my mother has been receiving exceptional care from Home Instead. Throughout Covid they kept her and my father safe. When my father passed away Home Instead not only cared for and supported Mother, they also supported us as a family too. To provide such excellent and consistent service for so many years is an achievement for any company but for a care company, who have to deal with ever changing situations and sometimes daily, it is truly remarkable and testament to the amazing team and carers who always go above and beyond. We can't recommend them enough. Thank you Home Instead.

The whole process of setting up and putting in place my care has been a very positive experience. All the team from Home Instead have been brilliant. From the client field supervisor who listened and book on board my requirements in a respectful and caring manner. To the lovely team of carers who are a delight to have around.

Home Instead set up a care package for my husband quickly and efficiently to my extreme relief at the time. The care received from the carers (all of them without exception) was friendly, kind and professional. My husband is now much improved and able to undertake his personal care without assistance but without those first few weeks I would have been exhausted and in despair. If ever the need arises for either of us to be in need of care we would have no hesitation in getting in touch.

I found the caregivers and staff at Home Instead extremely good at what they do. The carers are efficient, dedicated and most importantly are wonderful, very caring and always went the extra mile when looking after my mum with dementia in her own home.

The ladies who looked after me were unbelievably professional, caring, kind and just about as helpful as anyone could be. Nothing was too much trouble, I couldn’t have gotten through my first weeks at home after my operation without their help.

I cannot fault the service provided and would definitely recommend this company for support in the home environment.

Thank you, Home Instead.

My mother had cancer and as this progressed she started to need more help with bathing and getting dressed and agreed to have some help in her home. The process for obtaining that help was simple and the woman who arranged it was kind and friendly and spoke to my mother to get her views and what was needed. The carers were introduced to her before they started and she had the same 2 carers - this was really important to her. They both quickly established a great rapport with her and she quickly started to look forward to them coming. Both were incredibly kind and patient and took the time to ensure she was getting what she needed and was not tired out. They went the extra mile staying longer with her when she became unwell one day and making sure she was OK before they left her with a family member. It gave my sister and I confidence that she was well and safe on the occasions when we were not there. They were caring, professional and kind and took the time to attend her funeral too.

We used Home Instead to care for my mum at home. We found the whole team, whether caregivers, admin staff or supervisors to be absolutely lovely. Very friendly, professional, flexible and every other superlative you can think of. They use a tremendous app which enables the family to log on and check their loved one's care notes from that day which is very detailed and instantly reassuring. They are not the cheapest care at home available but my goodness, do you get what you pay for and also you know that the caregivers are paid reasonably and not just minimum wage. All the team do a tremendous job so a very grateful thanks to all of you.