Home Instead (Solihull)

5 Hockley Court, 2401 Stratford Road, Solihull B94 6NW
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9.6 39 Reviews
  • Home Instead (Solihull), Solihull
Home Instead takes pride in offering compassionate, high-quality home care services tailored to meet the unique needs of each individual. Specialising in non-medical assistance and dementia care, the dedicated team provides a wide range of services designed to enhance the quality of life for clients.

Services include:

Companionship: Providing meaningful companionship to combat loneliness and enhance emotional well-being.
Personal Care: Assisting with daily living activities to ensure comfort and dignity.
Home Help: Offering support with household tasks to maintain a clean and safe environment.
Dementia Care: Specialised care to support individuals with dementia, ensuring they live safely and comfortably in their own homes.

Home Instead's commitment:

Every service offered is tailored to the specific needs and wishes of each client. Whether you need assistance for just an hour a week or more extensive support, compassionate Care Professionals are there to help. With Home Instead, you can trust that your or your loved one is receiving the best care possible, delivered with love, respect, and professionalism.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Siobhan Stote (Registered Manager)

Home Instead (Solihull) Reviews (39)

9.6

Home Instead (Solihull) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Home Instead (Solihull) has 39 reviews.

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Reviewer Connection to Home Instead (Solihull)
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Total of 39, showing 21-39
Review from Kim B (Daughter of Client) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Home Instead to care for my mum at home. We found the whole team, whether caregivers, admin staff or supervisors to be absolutely lovely. Very friendly, professional, flexible and every other superlative you can think of. They use a tremendous app which enables the family to log on and check
their loved one's care notes from that day which is very detailed and instantly reassuring. They are not the cheapest care at home available but my goodness, do you get what you pay for and also you know that the caregivers are paid reasonably and not just minimum wage. All the team do a tremendous job so a very grateful thanks to all of you.
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Review from Wendy D (Daughter of Client) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had care provided by 3 carers over a period of 2 and a half years before being hospitalised in Oct 2019 and then eventually moved to residential care.
As her care needs changed during that period, so did the frequency and level of care offered. Office-based staff were always supportive and
responsive to her changing needs, occasionally setting up last-minute extra care visits when needed, following medical incidents. All 3 carers walked into such incidents at one time or another, always acting calmly and professionally, keeping me informed, calling for the Dr or ambulance, according to need. They knew Mum well - how she liked her tea made, how she liked to choose her own clothes for the day, when she was feeling "wobbly", etc. and she thought of them as "wonderful caring friends". No unknown faces arriving on visits, always punctual, always adapting to Mum's needs on the day. We cannot fault the service she received from all staff at Home Instead. Thank you!
Reply from David Dunn at Home Instead (Solihull)

Thank you for your comments, it was a pleasure to look after your Mum.

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Review from Karen L (Daughter of Client) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided an excellent service during a time of need. They acted swiftly to set up a care package and were professional but friendly at all times. They enabled us as a family to feel satisfied that dad was in good hands. He did not, under any circumstances wish to stay in a residential environment!
Home Instead enabled us to send him home for a while, for which we will be eternally grateful.
Dad is sadly no longer with us, he chose to come and spend his last few weeks with me as he knew he would not be around much longer. If he was then I would not hesitate to ask Home Instead to resume their care package. The staff were all lovely, the management fully approachable and I thank them all for their genuine care and compassion.
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Review from Janet G (Goddaughter of Client) published on 13 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a very easy company to deal with. I arranged for them to visit my elderly relative, who lives alone and has no family nearby. She was also quite ill at the time and unable to perform household tasks. Initially, carers came in daily and then, as she recovered, the frequency was reduced in line
with her ability to start doing some tasks herself.
The continuity of support was greatly appreciated as she got used to seeing the same two, very pleasant carers each week. As she got stronger, one of the carers took her out for coffee and a stroll around the garden centre; this helped greatly by reassuring her that there was light at the end of the recovery tunnel. At all times, I was kept up to date with the situation by the Home Instead office as I live almost 200 miles away. I have been very grateful for the help which was given to my relative and for the reassurance which this provided for me. Many thanks!
Reply from David Dunn at Home Instead (Solihull)

Thank you for your review. It's been a pleasure to see how well your relative has responded to our visits.

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Review from Kayleigh G (Granddaughter of Client) published on 5 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided my grandmother with first class service. They have supported our family to keep my grandmother in her own home despite her dementia and retain a level of independence. Since Home Instead have been involved they have improved her quality of life, they are very person-centred
and have taken great time to get to know my grandmother and tailor a package of care around her needs, including emotional and social, not just personal care. The caregivers themselves are highly trained individuals who are incredibly vigilant, they treat her as if she is their own family which gives us peace of mind that she is receiving empathetic and compassionate care. The caregivers are fantastic.


The office staff are always happy to help, no ask if ever too much and on many occasions they have gone above and beyond. Highly recommend this company.

Reply from David Dunn at Home Instead (Solihull)

Thank you for your kind words. I'm so pleased to see the positive effect we are having.

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Review from Anna W (Daughter of Client) published on 29 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been fabulous in providing personalised care and companionship for my mum. The carers were specially selected by staff to suit my mum’s specific needs and both were fabulous at striking up a rapport with mum. They showed patience and kindness with mum and became wonderful companions
throughout their time with her. Staff based in the office were so accommodating and welcoming with their ‘coffee and cake’ mornings and through regular contact with myself and my father. Having met with other carers and care agencies I can wholeheartedly recommend this above any others due to their focus on the wellbeing and happiness of their clients; they valued and treated mum as an individual and we can’t thank them enough.
Reply from David Dunn at Home Instead (Solihull)

Thank you so much for your lovely words. It truly is our pleasure.

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Review from Sam G (Daughter-in-law of Client) published on 21 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over Christmas we got to meet more of the team caring for my father-in-law. They are all phenomenal: kind, considerate and professional. But much more than that – they are loving, funny and generous. When they walk through the door, they bring smiles, laughter, joy and affection. We feel very grateful
that the Home Instead team are caring for my in-laws' so well.
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Review from Vaughan J (Son of Client) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I having nothing but praise for these lovely people. Right from the start of their care for my father they were just great; professional, reliable and made my dad feel like a member of their own family. I have no hesitation in recommending to anyone. Excellent service and lovely people, all of them.
Thank you.
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Review from Philip J (Son of Client) published on 15 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent support to Dementia sufferer and her family in some difficult scenarios. Proactive in ensuring safety of Client. Went the ‘extra mile’ in sourcing external activities to stimulate Client.
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Review from Julya N (Daughter of Client) published on 7 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the caregivers have been excellent - understanding, helpful and get on great with my mother.
There have been a couple of small admin issues, but these have been resolved quickly and I have great support from the team.
I like the fact that you have been proactive in getting additional or alternative
care arranged when required.
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Review from Liz C (Daughter of Client) published on 1 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been outstanding right from that very first telephone call when it was a crisis situation and stress levels somewhat elevated........! I heard of them through personal recommendation and am so very grateful for their professionalism and sensitivity during a very difficult period, getting
my 91 and 92-year-old parents comfortable with "having people do things for them", a common difficulty I believe with that tough, independent generation. Thanks to Home Instead they are now able to safely and happily continue to live in the home they have shared for well over 50 years. The individuals making up the Care Team are all highly skilled, kind, capable, intelligent people. As well as helping my Mum and Dad coping with the physical and mental challenges of extreme old age, they have each helped me so much when I have been emotionally and physically drained trying to do the best for my parents. I have my own life back and my parents have theirs. THANK YOU HOME INSTEAD.
Reply from Annie Dunn at Home Instead (Solihull)

Thank you for taking the time to provide such wonderful feedback. It’s great to hear that our dedicated team have truly made a difference.

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Review from Julie J (Daughter of Client) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead care team have been providing outstanding care for both of my parents for two years. Their approach is quite incredible. They are dealing with difficult circumstances and yet have been unfailingly patient, understanding and professional. Every day they meet with resistance to personal
care, yet have always put their patient's needs first and used a variety of strategies, including singing(!) to distract my mother to ensure that she is clean, cared for and with her dignity intact. Whenever outside professionals or agencies visit my parents, they always comment on how well cared for they are in such difficult circumstances. They have stayed with my parents beyond their call times when they have a serious concern, battled through the snow to ensure that the calls are never missed, visited in numbers on birthdays to make days special and also listened to my family's requests in a caring and understanding way. They have been a team of angels.
Reply from Annie Dixon-Dunn, Director at Home Instead (Solihull)

Thank you so much for your kind comments. Both our office and community team will dearly miss your parents. It has been our absolute pleasure to look after them and we wish them well in their new home.

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Review from Mary (Daughter of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so pleased with the care Home Instead provided for my mum, they were so friendly, helpful and nothing was ever too much trouble. They always kept me fully informed on everything and we chatted regularly on the phone. This was so reassuring as I did not live locally. I could not recommend them
highly enough.
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Review from Louise C (Daughter of Client) published on 24 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff involved in Home Instead have given a first-rate standard of professional service to my mother. I highly recommend them. Nothing is too much trouble and they go above and beyond to ensure the safety and happiness of my mother.
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Review from Trevor H (Nephew of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Solihull) have been an excellent choice for care provision for my 88-year-old aunt who lives alone. They have constantly offered the level of care and support that I have requested and have also been extremely flexible in making changes to the care programme. I am happy with
Home Instead Senior Care (Solihull) but more importantly, my aunt is delighted!
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Review from Claire (Daughter of Client) published on 6 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family have worked with Home Instead to provide care for my mother over the last 9 months as her physical and mental health have declined precipitously. We have been extremely impressed with their service. Aspects of Mum's care that have been particularly good are Home Instead's staff both managers
and carers ability to see and provide what Mum needed and find the right carers for her. Care is the right word as the staff have always placed Mum at the centre of what they have provided and her carers have given her hours of fun as well as providing support with daily living. They have also visited her in hospital which has meant a great deal.
We have felt supported as a family particularly when Mum needed 24-hour care. The Home Instead team signposted us to the agencies which they felt they could work with and offered us advice about the best way forward. Their support was invaluable.
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Review from John (Nephew of Client) published on 5 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care are providing fantastic support and care for my Aunt which is so reassuring to know as I do not live close by. The staff are magnificent and always go the extra mile to ensure my Aunt has what she needs. I would not hesitate to recommend this company to anyone looking for care
for their relatives/friends.
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Review from Rosemary P (Daughter of Client) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been delighted with the care she has received from Home Instead. Her carers are always punctual. They are professional, helpful, cheerful, caring and a pleasure to be with. They notice when little jobs need doing without being prompted. They always ask if there is anything else they can do,
we'd be lost without them.
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Review from Anne I (Wife of Client) published on 24 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To access the right care is a minefield, but after reading in the local press about the company and a couple of unsatisfactory phone calls to others, the response from Home Instead gave me confidence. From the onset, the arrangement has worked far better than I anticipated. It was a big step as I booked
it on behalf of my husband, but he is pleased and happy.
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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Home Instead (Solihull) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Solihull) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Solihull) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (5)

Siobhan

Siobhan Stote

Job Title: Registered Manager Joined: 2019

I began my journey in care at the age of 18, working in the care home sector as well as domiciliary care. In my career, I have also worked in sales, customer service and quality which has given me the skills to ensure that all of our clients receive only the very best service from us.


I joined Home Instead in 2019 and my career advanced from the Head of the Client team to being Registered Manager. I have a strong passion for providing the very best care and believe strongly in the Home Instead ethos, focusing on person centred, companionship led care that exceeds our clients expectations time and time again.

Vicki

Vicki Johnson

Job Title: Head of Client Experience Joined: 2018

Hello, I am Vicki, the Head of Client Experience and Deputy Care Manager at Home Instead Solihull. My journey with Home Instead Solihull began as a part-time Care Professional. Over time, I have progressed through various roles, including Office Administrator, Head of Care Professionals, and Trainer, before stepping into my current role in 2023.


I oversee the day-to-day operations of the office, conduct care consultations, ensure compliance, and make certain that our clients receive high-quality care. I am proud to be a part of the Home Instead Solihull team.

Vicky

Vicky Swanwick

Job Title: Relations Coordinator Joined: 2021

Hi, I’m Vicky, the Regional Recruiter at Home Instead Solihull.


I joined the Solihull office in October 2021. My career in home care began when I was 18, and I have since transitioned to the recruitment side of the role. In my current position, I interview and recruit new Care Professionals, ensuring they feel comfortable and enjoy their job. I love working with and meeting new people, using my caring nature to support them throughout their journey with us.


I look forward to meeting you!

Danielle

Danielle Aston

Job Title: Care Coordinator Joined: 2022

Hi I am Danielle, as the Care Coordinator at Home Instead Solihull, I oversee the scheduling of visits to ensure that all clients receive care at their preferred times and are matched with Care Professionals who share similar interests.


My journey with Home Instead began in 2022 as a Care Professional, and I transitioned to my current role in 2023. I take pride in communicating with clients and their families, building rapport, and ensuring their needs are met with compassion and understanding.

Kerry

Kerry Pitcher

Job Title: Training and Development Officer Joined: 2018

Hi, I’m Kerry, the Training and Development Officer at Home Instead.


I joined Home Instead in May 2018 as a Care Professional. Over time, I began delivering our Dementia Care training to Care Professionals seeking more in-depth knowledge about dementia. I then moved on to provide induction training for new Care Professionals and recently started offering Parkinson's training as well.


You will often see me out in the field, supporting our Care Professionals to ensure they deliver the highest standard of care to our wonderful clients.


In my spare time, I enjoy reading, playing the electronic keyboard, and competing as an adult figure skater.

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