Home Instead (Walsall & Great Barr)

Overall I wiuld not hesitate to recommend them to anyone needing help at home. .

Would highly recommend.

If mum ever comes home I shall use Home Instead again and would have no hesitation recommending.

I would not hesitate in recommending Home Instead to anyone looking for good care for a loved one.

The carer was a lovely lady and got on massively with my wife - and they had a great time together but equally as important the carer was super professional in her carer duties, she looked after my wife superbly and did all of the household duties

Thanks so much home instead. I'm forever grateful for all you do!

Mom responds well to a number of the carers but can be resistant to others. It would be worthwhile exploring the reasons for the differences and identifying any learning points and/or training opportunities.

Excellent level of care given. Everyone is so committed to providing the best possible care and they are all encouraging and supporting people. Such kindness is shown. They treat my mother-in-law like a family member.

who provided whatever care I needed following an accident and also cared for my husband who has dementia. They matched a lovely very friendly caring person with the same interests as my husband which has helped enormously in her befriending role.

Mom now visits the dementia club run by home instead and this has become one of her highlights once a fortnight.

So I’d ask that she has these carers all the time. I know that this might not always be possible but would ask that this is the exception rather than the rule.

Mom has been having two carer's visit from Home Instead (Walsall & Great Barr) each week for a couple of months. My family and I couldn't praise the individuals or the company highly enough. They have made my Mom's and our lives so much easier and fulfilled. The time, thought and care put in each week with Mom is phenomenal. They have really added value to our family. Absolutely outstanding!

Home Instead has provided us as a family with the peace of mind we were anxious for regarding Mum's medication and general care needs. Everything we have asked for/requested since the care started has been dealt with efficiently, and all the staff have been very helpful and supportive. Thank you to all!

Communication is excellent, and the girls are always helpful at the office and when on call.

From initial contact and setting up of a care plan for my wife as well as tweaking to fit with our family needs and my wife's preferences, I made the right choice in Home Instead, flexible, understanding, always a friendly voice on the other end of the phone, hard-working and empathy for their clients is just a few praises I can provide as a way of thank you.

Upon chatting with Home Instead from the very first point, I can’t express just how professional the staff were on helping us compile a care plan for my 84-year-old father in law. He has been very reluctant to agree to assistance. However, the lovely ladies that see to him have put him at ease and made him feel comfortable in his own surroundings. The standard of care provided is to the absolute maximum level and any concerns either way are dealt with immediately. The open communication and reliability has been amazing. My father in law is clean, dry, fed, and comfortable. The carers interact with Dad and put him at ease. To the point where he wants them to now helping him. If you need professional hands-on brilliant care. Home Instead would definitely be the people I’d be calling again and again. Thank you for putting our family at ease and helping care for the most important person in our lives.

Home Instead Walsall has been absolutely brilliant in caring for my mom and dad. The caregivers have always been punctual and have undertaken any jobs asked of them. They have gone above and beyond to interest my mom with a variety of activities including baking, craft and trips out. They have also been extremely flexible in increasing the amount of care given as needed. The office staff have always been friendly and efficient and have responded quickly to any queries. Thank you all for your help and support.

Home Instead, Walsall have been helping my mom to continue living independently at home since July 2021. The carers are always helpful, thoughtful and flexible regarding what they do. Mom looks forward to their visit twice a day as in addition to providing help they are like friends and she enjoys a chat. Mom agrees she is happier in herself since the visits commenced. The office staff have also been very helpful.

Flexible and supportive. I wouldn't be able to cope without them. Staff are always friendly and treat Dad well. He always looks forward to seeing them. I know he is well cared for if I have to travel or go away.

All the staff were very friendly and efficient. Care was put in place at very short notice. My mom and dad's primary carer was kind, thoughtful, thorough and a genuinely lovely lady. We would definitely use them again.