Home Instead Senior Care (Dudley and Sandwell South)

Netherton Business Units, The Savoy Centre, Northfield Road, Dudley DY2 9ES

Home Instead Senior Care (Dudley and Sandwell South)
Home Instead Senior Care (Dudley and Sandwell South)
Home Instead Senior Care (Dudley and Sandwell South)

Home Instead Senior Care (Dudley and Sandwell South) specialises in a wide range of support packages, helping older and vulnerable people to remain in their own homes. Personal care and daily living methods are tailored to each individual's circumstance, with the company taking pride in listening to each client's likes and dislikes.

Versatile services can include companionship, medication management and support in remaining active. All carers are trained in current care methods and innovations.

Group : Home Instead Senior Care

Person in charge: Julie Williams (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 29

Staff Languages (other than English): Punjabi Mirpuri, German, French, Panjabi, Punjabi, Polish, Urdu

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Dudley and Sandwell South): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Dudley and Sandwell South) has a Review Score of 9.9 (9.879)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Dudley and Sandwell South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Dudley and Sandwell South) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.879 for Home Instead Senior Care (Dudley and Sandwell South) is calculated as follows: ( (59 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Dudley and Sandwell South) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Dudley and Sandwell South)?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Dudley and Sandwell South)

  • Client / Service User
    4
  • Daughter of Client/Service User
    3
  • Daughter-in-law of Client/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Client/Service User
    1
  • more

Home Instead Senior Care (Dudley and Sandwell South) has been supporting my mother for nearly three years. From the outset, they listened to mum and me and quickly built a picture of the type of care package we were looking for. My mother has always been a 'strong character' and her wish was that she could remain at home despite mild dementia (short-term memory) and reduced mobility.

Home Instead Senior Care (Dudley and Sandwell South) has allowed her to retain dignity and self-respect whilst their care has resulted in significant health improvements. Managers keep us updated on a regular basis and they listen to and act on any concerns I have raised. A 'first-class' care organisation. Thank you for enabling me to live my life knowing mum is happy.

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Dudley (Netherton) service is outstanding and excellent in every respect, from the quality and character of the caregivers through to the office staff and management. The only reason for ending the service was mum's need for 24-hour care. I wish she was still being looked after by these wonderful people.

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

So happy to be back in my home - thanks to the wonderful carers.

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

I fand all the staff very professional in all the types of care they provide for me. I find them all very friendly and caring.

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All carers went above and beyond their duties to ensure that my Dad's final days were as happy and fulfilled as possible.
To quote my Dad's own words "if he had hand-picked his carers he could not have wished for any better care".

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carers are so good - they come every day and cook me some lunch. They do household jobs for me because I am very disabled.
They are so kind and thoughtful - nothing is too much trouble. Small bits of shopping form the little shop etc.

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Since using the services of Home Instead, my mother-in-law's life changed dramatically. They were able not only to give us a break from caring for her , but they provided a companionship service where they could sit and chat and listen to her many stories. They are always on time, very efficient and ensure that the calls are covered if the regular caregiver cannot attend. My mother-in-law thinks of then more as friends than caregivers. They are also very helpful with advice when needed.

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A carer comes at breakfast time each day. Always greets her with a cheery smile, washes her, dresses her and does her hair (that really makes a difference). Whilst she has her breakfast she makes the bed and does the washing, then there is time for a bit of conversation. Another carer comes at tea time and gives her a shower and gets her nightie and dressing gown on. She cooks the evening meal and there's time for more conversation. A number of carers share weekend duties but they work together well as a team. In fact she says she doesn't have carers she has friends!

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The company has cared for my elderly relative for the last 2-3 years. I have always found them to be very caring not only to the patient but to myself as well. They keep me up to date with all that goes on with my aunt which when I do not live near is very helpful. They give my aunt 24 hour assistance and I knew that she could not be looked after better.

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Exemplary service, delivered with care and consideration. Staff were supportive of me, as well as my mother.

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very friendly, caring and helpful carer. Look forward to their visit and know that I can contact her through the office if I need extra care.

How likely would you be to recommend Home Instead Senior Care (Dudley and Sandwell South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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April 2016

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