Home Instead (Dudley and Sandwell South)

I am very impressed with the service. Communication is very good. The service provided is excellent. Introductions of new people joining our team has made a difference to us and helped my husband accept the help easier. My husband goes to the cafe every week with his care professional and really enjoys these outings.

Excellent service in all aspects. Office staff were always friendly and efficient when dealing with any issues I had. All carers were amazing. They treated mum with respect and dignity and ensured she was happy and comfortable. They cared for her personally as well as cooking, cleaning, and generally looking after the house. Their care enabled mum to stay in her own home until the last few weeks of her life. They became friends to both mum and myself. Forever in their debt.

I would like to thank all the staff for the help that they gave Cath and myself during Cath's traumatic time. They were most professional both in their timekeeping and care. Cath had to go into a nursing home as the medical staff told me she probably would not walk again after falling and breaking her hip. Once again, many thanks.

I found the staff to be caring and efficient in their care ot my wife. They made her feel comfortable in their company, and they became friends. Thank you.

I would highly recommend Home Instead to look after your loved ones

Experience and trained staff cared for my mom and dad. Mom looked forward to seeing the staff who supported mom with personal care. Mom maintained her independence. Staff encouraged mom to eat her breakfast and encouraged fluids. Staff supported the family during my mom's illness. Much appreciated, lovely, caring staff team. Thank you.

Nothing was/is too much trouble for any of the team and we are so grateful for the time they continue to spend with Mum not only when caring for her personal needs, but also for making time to sit down and chat through each day's events with her. She always looks forward to their calls and has never complained about anything.

Outstanding service from this company. Carers are always punctual and go out of their way with the excellent care they give. My care team are all outstanding carers. Not only are they carers, I consider them my friends.

Home Instead care professionals looked after my mother as if she was their family each day for over 3 years. They took her shopping, on outings and to medical appointments, cooked her meals and even accompanied her when she had to go to hospital. This enabled her to live in her own home relatively independently. Her dementia sometimes caused frustration, anger and sadness, but her team were there to offer a listening ear, support or a hug and then feed back the situation to me, which I found invaluable. I'm so glad we used Home Instead and I can't thank them enough for their excellent service and care.

It's important to me that I have someone else on board to help and assist with my Dad's care.

Home Instead's care and support were key to mum being able to remain safe in her own home. Home was her favourite place, her sanctuary and together with Home Indstead her family were able to ensure she could stay there until her quite sudden passing.

Mom was very pleased with the care given and that her needs were met. Unfortunately due to her needs plan changing, we could no longer continue the service, however it was sad this had to come to an end.

From start to finish, the care received was spot on! The care professionals and office staff always went above and beyond to provide exceptional care and support.

My parents received excellent care from their kind and caring team. Each carer treated them with dignity and cheerfulness. The care package allowed my parents to remain in their own home for much longer than they had thought possible. Our wider family has also felt well supported by the office and out-of-hours team. We are deeply grateful to you all.

The care provided by Home Instead was way beyond the job described, the care they gave to both of our parents and the support they gave to us was second to none. We can never praise the girls and boys enough.

Thank you for your help and encouragement over the last 6 weeks whilst recovering from my hip surgery. The team have been efficient, helpful and very caring.

I appreciate the level of care my dad was given but also equally appreciate the support I was given as well.

My father started using your service after suffering a stroke in the summer of 2022, after losing his wife later on that year and with his mobility decreasing he and we as a family looked upon the extra care and support you gave us as a godsend. Dad formed quite a strong bond with his regular carers, for which I have the utmost gratitude and they made the remaining time he had before he passed more easier for him and us. Thank you Home Instead and all the team.

Mum was always a very independent lady, who was very proud of being able to look after herself. However, as her ability started to decline, she realised she was struggling to cope alone. Home Instead provided the perfect solution not just for Mum but also for us. The staff who assessed Mum initially were marvellous. The carers who looked after Mum on a daily basis soon became good friends and she enjoyed having someone she could talk to and share a joke with. It was reassuring for us to know she had someone she liked and could rely on. Thank you everyone at Home Instead.

Our experience with Home Instead has been very positive indeed. The carers have gone above and beyond their roles and we have nothing but praise for them. Given the extremely challenging times of Covid, they were exemplary. The care and attention provided were first class and it enabled Mom to stay at home as long as it was feasible to do so, which was her wish. Thank you all.