Submit a Review for Home Instead (Dudley and Sandwell South)
Castlemill, Burnt Tree, Tipton, DY4 7UF
View full details of Home Instead (Dudley and Sandwell South)Latest Reviews for Home Instead (Dudley and Sandwell South)
15 December 2025
Home Instead looked after my dad for the last two and a half years, they were like a breath of fresh air, the whole team treated dad like he was one of their own relatives ,always with total dignity , compassion and professionalism nothing was too much trouble,.
Thanks to Home Instead my wife and
I got to have our weekend's off to recharge our batteries ,so that we could care for dad the rest of the week, we knew we were leaving dad in very capable hands, any problems were dealt with promptly and professionally,
I would highly recommend Home Instead to look after your loved ones
05 November 2025
Experience and trained staff cared for my mom and dad. Mom looked forward to seeing the staff who supported mom with personal care. Mom maintained her independence. Staff encouraged mom to eat her breakfast and encouraged fluids. Staff supported the family during my mom's illness. Much appreciated,
lovely, caring staff team. Thank you.
08 April 2025
During September 2024, my beloved father passed away. It was a very difficult time for us all but our team of carers from Home Instead were incredibly supportive and kind. Both Mum and Dad received the highest standard of care throughout. Dad's needs were attended to with compassion and dignity and
we were happy that Dad was able to pass away peacefully at home surrounded by the love and care of his family and his "angels", as he called them.
Nothing was/is too much trouble for any of the team and we are so grateful for the time they continue to spend with Mum not only when caring for her personal needs, but also for making time to sit down and chat through each day's events with her. She always looks forward to their calls and has never complained about anything.
08 April 2025
Outstanding service from this company. Carers are always punctual and go out of their way with the excellent care they give. My care team are all outstanding carers. Not only are they carers, I consider them my friends.
13 March 2025
Home Instead care professionals looked after my mother as if she was their family each day for over 3 years. They took her shopping, on outings and to medical appointments, cooked her meals and even accompanied her when she had to go to hospital. This enabled her to live in her own home relatively
independently. Her dementia sometimes caused frustration, anger and sadness, but her team were there to offer a listening ear, support or a hug and then feed back the situation to me, which I found invaluable. I'm so glad we used Home Instead and I can't thank them enough for their excellent service and care.
26 February 2025
Home Instead is wonderful.
Professional, helpful, and thoughtful.
All of the care professionals are so nice, this service has changed my Dad's life.
Mondays, Wednesdays and Fridays are the days for visits, my Dad looks forward to those visits so much.
A couple of the care professionals take my
Dad out for breakfast, that's just great because I work full-time and do not have the time in the week.
His house is kept clean now too, he is unable to clean for himself.
It's important to me that I have someone else on board to help and assist with my Dad's care.
06 February 2025
Home Instead's care and support were key to mum being able to remain safe in her own home. Home was her favourite place, her sanctuary and together with Home Indstead her family were able to ensure she could stay there until her quite sudden passing.
06 June 2024
Having been recommended to Home Instead via a family member, this was the best advice knowing the level of care package that was to be provided for Mom.
Having the same carers helped more build a wealth of confidence in knowing who was looking after her on a regular basis and a level of trust with
knowing whom was coming into her home.
Mom was very pleased with the care given and that her needs were met. Unfortunately due to her needs plan changing, we could no longer continue the service, however it was sad this had to come to an end.
24 May 2024
From start to finish, the care received was spot on! The care professionals and office staff always went above and beyond to provide exceptional care and support.
13 May 2024
My family has received first-class support in all areas from the team.
My parents received excellent care from their kind and caring team. Each carer treated them with dignity and cheerfulness. The care package allowed my parents to remain in their own home for much longer than they had thought
possible. Our wider family has also felt well supported by the office and out-of-hours team. We are deeply grateful to you all.
02 May 2024
The care provided by Home Instead was way beyond the job described, the care they gave to both of our parents and the support they gave to us was second to none. We can never praise the girls and boys enough.
18 April 2024
Thank you for your help and encouragement over the last 6 weeks whilst recovering from my hip surgery. The team have been efficient, helpful and very caring.
20 February 2024
My dad was looked after for just over a year by Home Instead. His care was genuine, supportive and friendly. There was a real desire to help him live in the best way he could.
I appreciate the level of care my dad was given but also equally appreciate the support I was given as well.
16 November 2023
My father started using your service after suffering a stroke in the summer of 2022, after losing his wife later on that year and with his mobility decreasing he and we as a family looked upon the extra care and support you gave us as a godsend. Dad formed quite a strong bond with his regular
carers, for which I have the utmost gratitude and they made the remaining time he had before he passed more easier for him and us. Thank you Home Instead and all the team.
18 October 2023
Mum was always a very independent lady, who was very proud of being able to look after herself. However, as her ability started to decline, she realised she was struggling to cope alone. Home Instead provided the perfect solution not just for Mum but also for us. The staff who assessed Mum initially
were marvellous. The carers who looked after Mum on a daily basis soon became good friends and she enjoyed having someone she could talk to and share a joke with. It was reassuring for us to know she had someone she liked and could rely on. Thank you everyone at Home Instead.
28 September 2023
Our experience with Home Instead has been very positive indeed. The carers have gone above and beyond their roles and we have nothing but praise for them. Given the extremely challenging times of Covid, they were exemplary. The care and attention provided were first class and it enabled Mom to stay
at home as long as it was feasible to do so, which was her wish. Thank you all.
20 September 2023
We only used Home Instead for a few months because my family member sadly passed away in July after being in hospital for several weeks. The carers were always punctual letting us know if they were going to be late even if it was only a few minutes. My family member was treated with dignity,
compassion and patience and was encouraged to do the exercise needed to improve his mobility. They were a big help and also provided a sympathetic ear. I only wish we had changed to them much sooner than we did.
04 May 2023
Home Instead visited Dad on a regular basis for well over a year. During that time, his needs changed from fortnightly sociable drive to places of his choosing - to twice daily caring visits in his home. The carers were keen to help Dad and adapted well to his changing situation. The back office
team were very supportive, shared their knowledge, and communications were excellent.
07 March 2023
The office team and carers were friendly, knowledgeable and professional. They health with queries and issues relating to changing care requirements flexibly and providing sound advice to help us make the right choice.
The carers approached providing help around the home to my mother, who would
sometimes refuse to help, in a calm and dignified way to ensure she got help. I would recommend the company.
02 March 2023
Home Instead have taken great care of our elderly uncle initially and later our elderly aunt. Sadly both have now passed away, our aunt very recently. Throughout the ten years, Home Instead have taken the pressure and worry from us as we've known they have been taking care of our aunt and uncle and
have kept us up to date with any concerns. I would highly recommend them.
Latest Reviews for Home Instead (Dudley and Sandwell South)
15 December 2025
Home Instead looked after my dad for the last two and a half years, they were like a breath of fresh air, the whole team treated dad like he was one of their own relatives ,always with total dignity , compassion and professionalism nothing was too much trouble,.
Thanks to Home Instead my wife and
I got to have our weekend's off to recharge our batteries ,so that we could care for dad the rest of the week, we knew we were leaving dad in very capable hands, any problems were dealt with promptly and professionally,
I would highly recommend Home Instead to look after your loved ones
05 November 2025
Experience and trained staff cared for my mom and dad. Mom looked forward to seeing the staff who supported mom with personal care. Mom maintained her independence. Staff encouraged mom to eat her breakfast and encouraged fluids. Staff supported the family during my mom's illness. Much appreciated,
lovely, caring staff team. Thank you.
08 April 2025
During September 2024, my beloved father passed away. It was a very difficult time for us all but our team of carers from Home Instead were incredibly supportive and kind. Both Mum and Dad received the highest standard of care throughout. Dad's needs were attended to with compassion and dignity and
we were happy that Dad was able to pass away peacefully at home surrounded by the love and care of his family and his "angels", as he called them.
Nothing was/is too much trouble for any of the team and we are so grateful for the time they continue to spend with Mum not only when caring for her personal needs, but also for making time to sit down and chat through each day's events with her. She always looks forward to their calls and has never complained about anything.
08 April 2025
Outstanding service from this company. Carers are always punctual and go out of their way with the excellent care they give. My care team are all outstanding carers. Not only are they carers, I consider them my friends.
13 March 2025
Home Instead care professionals looked after my mother as if she was their family each day for over 3 years. They took her shopping, on outings and to medical appointments, cooked her meals and even accompanied her when she had to go to hospital. This enabled her to live in her own home relatively
independently. Her dementia sometimes caused frustration, anger and sadness, but her team were there to offer a listening ear, support or a hug and then feed back the situation to me, which I found invaluable. I'm so glad we used Home Instead and I can't thank them enough for their excellent service and care.
26 February 2025
Home Instead is wonderful.
Professional, helpful, and thoughtful.
All of the care professionals are so nice, this service has changed my Dad's life.
Mondays, Wednesdays and Fridays are the days for visits, my Dad looks forward to those visits so much.
A couple of the care professionals take my
Dad out for breakfast, that's just great because I work full-time and do not have the time in the week.
His house is kept clean now too, he is unable to clean for himself.
It's important to me that I have someone else on board to help and assist with my Dad's care.
06 February 2025
Home Instead's care and support were key to mum being able to remain safe in her own home. Home was her favourite place, her sanctuary and together with Home Indstead her family were able to ensure she could stay there until her quite sudden passing.
06 June 2024
Having been recommended to Home Instead via a family member, this was the best advice knowing the level of care package that was to be provided for Mom.
Having the same carers helped more build a wealth of confidence in knowing who was looking after her on a regular basis and a level of trust with
knowing whom was coming into her home.
Mom was very pleased with the care given and that her needs were met. Unfortunately due to her needs plan changing, we could no longer continue the service, however it was sad this had to come to an end.
24 May 2024
From start to finish, the care received was spot on! The care professionals and office staff always went above and beyond to provide exceptional care and support.
13 May 2024
My family has received first-class support in all areas from the team.
My parents received excellent care from their kind and caring team. Each carer treated them with dignity and cheerfulness. The care package allowed my parents to remain in their own home for much longer than they had thought
possible. Our wider family has also felt well supported by the office and out-of-hours team. We are deeply grateful to you all.
02 May 2024
The care provided by Home Instead was way beyond the job described, the care they gave to both of our parents and the support they gave to us was second to none. We can never praise the girls and boys enough.
18 April 2024
Thank you for your help and encouragement over the last 6 weeks whilst recovering from my hip surgery. The team have been efficient, helpful and very caring.
20 February 2024
My dad was looked after for just over a year by Home Instead. His care was genuine, supportive and friendly. There was a real desire to help him live in the best way he could.
I appreciate the level of care my dad was given but also equally appreciate the support I was given as well.
16 November 2023
My father started using your service after suffering a stroke in the summer of 2022, after losing his wife later on that year and with his mobility decreasing he and we as a family looked upon the extra care and support you gave us as a godsend. Dad formed quite a strong bond with his regular
carers, for which I have the utmost gratitude and they made the remaining time he had before he passed more easier for him and us. Thank you Home Instead and all the team.
18 October 2023
Mum was always a very independent lady, who was very proud of being able to look after herself. However, as her ability started to decline, she realised she was struggling to cope alone. Home Instead provided the perfect solution not just for Mum but also for us. The staff who assessed Mum initially
were marvellous. The carers who looked after Mum on a daily basis soon became good friends and she enjoyed having someone she could talk to and share a joke with. It was reassuring for us to know she had someone she liked and could rely on. Thank you everyone at Home Instead.
28 September 2023
Our experience with Home Instead has been very positive indeed. The carers have gone above and beyond their roles and we have nothing but praise for them. Given the extremely challenging times of Covid, they were exemplary. The care and attention provided were first class and it enabled Mom to stay
at home as long as it was feasible to do so, which was her wish. Thank you all.
20 September 2023
We only used Home Instead for a few months because my family member sadly passed away in July after being in hospital for several weeks. The carers were always punctual letting us know if they were going to be late even if it was only a few minutes. My family member was treated with dignity,
compassion and patience and was encouraged to do the exercise needed to improve his mobility. They were a big help and also provided a sympathetic ear. I only wish we had changed to them much sooner than we did.
04 May 2023
Home Instead visited Dad on a regular basis for well over a year. During that time, his needs changed from fortnightly sociable drive to places of his choosing - to twice daily caring visits in his home. The carers were keen to help Dad and adapted well to his changing situation. The back office
team were very supportive, shared their knowledge, and communications were excellent.
07 March 2023
The office team and carers were friendly, knowledgeable and professional. They health with queries and issues relating to changing care requirements flexibly and providing sound advice to help us make the right choice.
The carers approached providing help around the home to my mother, who would
sometimes refuse to help, in a calm and dignified way to ensure she got help. I would recommend the company.
02 March 2023
Home Instead have taken great care of our elderly uncle initially and later our elderly aunt. Sadly both have now passed away, our aunt very recently. Throughout the ten years, Home Instead have taken the pressure and worry from us as we've known they have been taking care of our aunt and uncle and
have kept us up to date with any concerns. I would highly recommend them.