Home Instead (Dudley and Sandwell South)

Home Instead (Dudley and Sandwell South) have been involved in the overall care package for my Dad for 18 months now. In April 2020 he sustained a serious hip fracture and convalesced and recovered with myself and my wife for several months, before returning to sheltered accommodation at home. This was a difficult time for all concerned due to Dad's age and past medical history. Thanks to Home Instead (Dudley and Sandwell South) he is now living independently and receives a package of care from Home Instead (Dudley and Sandwell South) carers and the team that supports them. Carers are attentive, patient centred and it is never a problem to raise any issue, of which there are remarkably few, with the back office team. The whole team are to be congratulated on their caring and attentive approach and have actually given my Dad his independence back, even though he has just turned ninety! Keep up the good work guys.

My mother was provided with companionship service, right up until her untimely passing in January 2021. She was always treated with the utmost care and respect, and looked forward to the visits each day. I cannot thank the carers enough for the way that they looked after Mom in what turned out to be her last few months - an excellent service!

My brother-in-law is treated with kindness and very professional. The staff were very good and friendly. Home Instead gave us peace of mind because we lived 200 miles away and did not have to worry about his care or well being.

Following a detailed introduction meeting, well-matched carers provided personalised care. Carers were always reliable, thorough, friendly and treated Mom with dignity. She looked forward to their visits and enjoyed their company. With the support of Home Instead, she was able to stay in her own home for many years longer. She was happy and content. We are so pleased with the service that we have recommended Home Instead to may other people.

Once again thank you all and I wouldn't hesitate to recommend you to anyone.

Our carer was excellent, kind and caring, very professional and became a friend.

From my first contact with Home Instead, the whole process of transferring my father's care to them went seamlessly. Office staff, management and especially the caregivers ensured Dad received excellent care. If it were not for my father's deteriorating health, they would have remained part of his 'extended family' as this is how we saw them.

Thank you and well done from all our family.

For the last 4 years, she has been loved and cared for by a wonderful team from Home Instead. Despite mobility issues and slight dementia, she was able to stay in the home she loved surrounded by all her familiar fixtures and fittings until the last week of her life thus enabling her to achieve her greatest wish. Thank you to everyone at Home Instead for allowing me to be mum's daughter whilst you provided superb care.

From the initial review to the time my mother was admitted to hospital she received a loving, caring and professional service from Home Instead. There were a few concerns but these were dealt with efficiently and promptly. I would recommend this company wholeheartedly.

The care given by staff are always professional and answer any questions in a timely and thorough manner. Always selected compatible caregivers and always able to listen and give good advise.

The caregivers were all caring, considerate and friendly and always advising us on any issues or problems and know how to deal with them. Very dependable staff who never let my mother down on any occasion.

All of the staff are extremely friendly and professional. They take their time to talk to both my dad and mum. No job is too much. Where staff always perform to high standards, having Home Instead Carers has made a huge and positive impact on my parents' lives. Dad looks so much healthier and mum is so much happier and more relaxed. Thank you to all involved.

We are very happy with the service and support provided by Home Instead Senior Care (Dudley and Sandwell South). Care is provided in a friendly professional manner.

All staff pleasant, polite and appear caring.

My aunt has been receiving care from 'Home Instead' Dudley and Sandwell South for nearly 18 months. We are very impressed with the care they give. Nothing is too much for them and I feel happy in the knowledge that my aunt is receiving the best possible care which gives me peace of mind.

We have recently engaged Home Instead to help look after my dad who has Alzheimer's. We have found them to be professional, prompt and deliver a very good service. They are easy to contact.

During an illness, the staff helped me and were very good.

After 40 years of nursing latterly as a community matron, I have experienced many different home care agencies. Some good, some not so. When my Father-in-Law needed support to enable him to be safe at home and coping with memory loss, Home Instead was recommended to me. My Father-in-Law has found the care given very supportive, friendly and understanding. It is tailored to his individual needs and just 2-3 carers visit him to ensure continuity. We live 30 miles away but feel confident if any problems arise Home Instead will contact us promptly. Home Instead is the best home care agency I have encountered.

At short notice, Home Instead was able to supply a carer to help me after having a mastectomy. I met the carer before the operation and so knew who to expect when I was discharged. She was always willing to help me with any jobs that I found difficult and or painful. As we were so well matched, we were able to have interesting conversations which helped to take my mind off the pain.

The Dudley (Netherton) service is outstanding and excellent in every respect, from the quality and character of the caregivers through to the office staff and management. The only reason for ending the service was mum's need for 24-hour care. I wish she was still being looked after by these wonderful people.