Rated as Outstanding by CQC in November 2019, Home Instead (Dudley and Sandwell South) pride themselves on keeping the client at the heart of everything they do.
They support older and vulnerable adults to remain in their own home, as independent as possible for as long as possible. Following a conversational assessment, the client receives a plan of care which is personalised in every aspect of their life.
Care is...
Rated as Outstanding by CQC in November 2019, Home Instead (Dudley and Sandwell South) pride themselves on keeping the client at the heart of everything they do.
They support older and vulnerable adults to remain in their own home, as independent as possible for as long as possible. Following a conversational assessment, the client receives a plan of care which is personalised in every aspect of their life.
Care is not a one size fits all and this is something that Home Instead truly understands. They offer a wide range of services including, companionship, medication management, personal care, meal preparation and serving, shopping, accompanying to appointments, and support for the client to maintain their social life or continue to take part in activities or interests. They also provide respite calls for families caring for loved ones, specialising in Dementia care, which enables the family carer to pursue an activity of their own choosing, knowing their loved one is being cared for as they would.
Their CAREGivers are chosen for their personality, kindness and empathy, as well as a real desire to work with older people and make a real difference to their lives.
CAREGivers receive in-depth initial and ongoing training in a wide variety of topics to enable them to deliver bespoke care which meets the needs of the client and their family.
When employing a CAREGiver, Home Instead Dudley always uses the 'mum test' as their benchmark - if the person would not be sent to care for a member of their own family then they are not employed.
They know how difficult it can be caring for a loved one and Home Instead Dudley understand that supporting the family is also an important part of their role.
Care Provided by Home Instead (Dudley and Sandwell South)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £37
The price(s) shown are provided by the agency. Contact Home Instead (Dudley and Sandwell South) for full pricing details and T&Cs.
Contact Home Instead (Dudley and Sandwell South) to get a personalised quote:
Home Instead (Dudley and Sandwell South) has a Review Score of 9.7 (9.699) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Dudley and Sandwell South) has 69 reviews.
Reviewer Connection to Home Instead (Dudley and Sandwell South)
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Showing 69 reviews matching selected criteria
Review from M M (Sister of Client) published on 20 September 2023 Submitted via Postal Card•
Overall Experience
We only used Home Instead for a few months because my family member sadly passed away in July after being in hospital for several weeks. The carers were always punctual letting us know if they were going to be late even if it was only a few minutes. My family member was treated with dignity,...
We only used Home Instead for a few months because my family member sadly passed away in July after being in hospital for several weeks. The carers were always punctual letting us know if they were going to be late even if it was only a few minutes. My family member was treated with dignity, compassion and patience and was encouraged to do the exercise needed to improve his mobility. They were a big help and also provided a sympathetic ear. I only wish we had changed to them much sooner than we did.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for your kind review. It was a privilege being part of your lives.
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Review from C H (Daughter of Client) published on 4 May 2023 Submitted via Postal Card•
Overall Experience
Home Instead visited Dad on a regular basis for well over a year. During that time, his needs changed from fortnightly sociable drive to places of his choosing - to twice daily caring visits in his home. The carers were keen to help Dad and adapted well to his changing situation. The back office...
Home Instead visited Dad on a regular basis for well over a year. During that time, his needs changed from fortnightly sociable drive to places of his choosing - to twice daily caring visits in his home. The carers were keen to help Dad and adapted well to his changing situation. The back office team were very supportive, shared their knowledge, and communications were excellent.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for your lovely review. It was our pleasure and privilege to be part of your lovely dad’s life.
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Review from S W (Daughter of Client) published on 7 March 2023 Submitted via Postal Card•
Overall Experience
The office team and carers were friendly, knowledgeable and professional. They health with queries and issues relating to changing care requirements flexibly and providing sound advice to help us make the right choice.
The carers approached providing help around the home to my mother, who would...
The office team and carers were friendly, knowledgeable and professional. They health with queries and issues relating to changing care requirements flexibly and providing sound advice to help us make the right choice.
The carers approached providing help around the home to my mother, who would sometimes refuse to help, in a calm and dignified way to ensure she got help. I would recommend the company.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for your kind review it really is appreciated. It was our privilege to support your parents.
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Review from Anna W (Niece of Client) published on 2 March 2023 Submitted via Postal Card•
Overall Experience
Home Instead have taken great care of our elderly uncle initially and later our elderly aunt. Sadly both have now passed away, our aunt very recently. Throughout the ten years, Home Instead have taken the pressure and worry from us as we've known they have been taking care of our aunt and uncle and...
Home Instead have taken great care of our elderly uncle initially and later our elderly aunt. Sadly both have now passed away, our aunt very recently. Throughout the ten years, Home Instead have taken the pressure and worry from us as we've known they have been taking care of our aunt and uncle and have kept us up to date with any concerns. I would highly recommend them.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you for taking the time to send us a review, we really appreciate it. It was our absolute pleasure to support them both. They are missed.
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Review from Alan G (Nephew of Client) published on 22 February 2023 Submitted via Postal Card•
Overall Experience
I was extremely pleased with the service you provided for my uncle. It allowed him to stay in his own home longer. The staff were very helpful in trying to accommodate Uncle's needs.
The carers were empathic, caring and professional. I couldn't speak highly enough of them. I would definitely...
I was extremely pleased with the service you provided for my uncle. It allowed him to stay in his own home longer. The staff were very helpful in trying to accommodate Uncle's needs.
The carers were empathic, caring and professional. I couldn't speak highly enough of them. I would definitely highly recommend them.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for your lovely review. It was our pleasure and privilege to support your Uncle.
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Review from Mike H (Son-in-law of Client) published on 19 December 2022 Submitted via Website•
Overall Experience
We employed Home Instead to provide companionship, transport to medical appointments, and outings (mainly shopping trips) for a very independent 96 year old. All of her relatives live miles away and can only visit occasionally and all of her friends died before her. It was reassuring to know...
We employed Home Instead to provide companionship, transport to medical appointments, and outings (mainly shopping trips) for a very independent 96 year old. All of her relatives live miles away and can only visit occasionally and all of her friends died before her. It was reassuring to know someone visited regularly and could keep us informed on any issues which needed to be resolved as well as have someone handle routine transport needs.
Everything was handled professionally and efficiently and the carer built a strong relationship with Mother-in-law.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for taking the time to write a review, it means a lot to us and the team. It was our pleasure to support your mother-in-law.
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Review from R G (Relative of Client) published on 8 November 2022 Submitted via Postal Card•
Overall Experience
Very professional carers, skilled and compassionate. Managers and support staff very affordable and willing to alter care provided as my relative's needs grew. The carers were each introduced and familiarised themselves with the preferences and needs of my relative.
Having had a very poor...
Very professional carers, skilled and compassionate. Managers and support staff very affordable and willing to alter care provided as my relative's needs grew. The carers were each introduced and familiarised themselves with the preferences and needs of my relative.
Having had a very poor experience with a previous agency Home Instead quickly and reliably convinced my relative of their ability to provide an excellent service. The care provided was end of life care and we could not have asked for a more caring and supportive team of carers.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for taking the time to send in this wonderful review. It really does make a difference to the office staff and Care Professionals!
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Review from Richard O (Husband of Client) published on 31 October 2022 Submitted via Postal Card•
Overall Experience
I had to arrange care for my wife who is terminally ill, so that I could go in to hospital for an operation. We were given only a week to arrange this and Home Instead were able to step in and take over giving me peace of mind that my wife would be well looked after. Will not hesitate to use Home...
I had to arrange care for my wife who is terminally ill, so that I could go in to hospital for an operation. We were given only a week to arrange this and Home Instead were able to step in and take over giving me peace of mind that my wife would be well looked after. Will not hesitate to use Home Instead again and will use word of mouth to our friends and family to promote your business.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for taking the time to write a review - it really means the world to us. It was a pleasure being part of your lives.
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Review from I P (Son of Client) published on 13 May 2022 Submitted via Postal Card•
Overall Experience
Excellent in every aspect.
Excellent in every aspect.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for taking the time to submit a review. It means a lot to our team.
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Review from Stephen K (Client / Service User) published on 11 May 2022 Submitted via Postal Card•
Overall Experience
Excellent service - office wonderful called to check how it was frequently when hospitalised, always friendly and helpful. Always introduced to carers before visits. Carers could not do enough and always asked if we required anything.
Excellent service - office wonderful called to check how it was frequently when hospitalised, always friendly and helpful. Always introduced to carers before visits. Carers could not do enough and always asked if we required anything.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you for your lovely comments. It was our pleasure and privilege to be part of your lives.
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Review from Ian D (Son of Client) published on 20 April 2022 Submitted via Postal Card•
Overall Experience
Home Instead provided my mother with care of the highest standards. The love, patience, consideration and care by all the staff concerned was wonderful. I would fully recommend Home Instead to anyone who needs the very best of care whilst enjoying the comfort and security of their own home.
Home Instead provided my mother with care of the highest standards. The love, patience, consideration and care by all the staff concerned was wonderful. I would fully recommend Home Instead to anyone who needs the very best of care whilst enjoying the comfort and security of their own home.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for taking the time to leave such a great review. We loved supporting your mother and we're so proud to have been part of her journey.
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Review from A M (Daughter of Client) published on 3 March 2022 Submitted via Postal Card•
Overall Experience
Home Instead provide an excellent service for Mum. Carers were always punctual and provide care to a very high standard (personal and home care) Mum enjoyed their company and we were never made to feel that carers were rushing to get away.
They always stayed with Mum for the full time and...
Home Instead provide an excellent service for Mum. Carers were always punctual and provide care to a very high standard (personal and home care) Mum enjoyed their company and we were never made to feel that carers were rushing to get away. They always stayed with Mum for the full time and sometimes longer if needed. They communicated well with us - always a friendly voice at the end of the phone.
We had a very positive experience and would highly recommend Home Instead.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for taking the time to send in a review. It was our great pleasure and privilege to be part of your mum’s life.
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Review from B G (Daughter of Client) published on 12 November 2021 Submitted via Postal Card•
Overall Experience
Home Instead (Dudley and Sandwell South) are always prompt to respond, knowledgeable, curious.
The caregivers go above and beyond.
Home Instead (Dudley and Sandwell South) are always prompt to respond, knowledgeable, curious.
The caregivers go above and beyond.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you very much for taking the time to send a review, it is much appreciated.
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Review from Karen L (Daughter of Client) published on 26 October 2021 Submitted via Postal Card•
Overall Experience
My mom was only cared for by the team for a short while, but during those couple of months, all the team, from the carers to the client team in the office, treated Mum and us as a family with dignity, respect and absolute professionalism. I can't thank them enough for their support, understanding...
My mom was only cared for by the team for a short while, but during those couple of months, all the team, from the carers to the client team in the office, treated Mum and us as a family with dignity, respect and absolute professionalism. I can't thank them enough for their support, understanding and truly caring attitude. It's a real credit to everyone involved at Home Instead Dudley - superb!
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so much for a fabulous review. It was our pleasure and privilege to support your lovely mum. Thank you for trusting us with her care.
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Review from Caron W (Daughter of Client) published on 7 July 2021 Submitted via Postal Card•
Overall Experience
Mum received the highest possible quality care. Her carers were punctual, kind, friendly, caring, thoughtful and responsive to mum's needs. Reviews were carried out, the latest in April 2021, and the company did everything possible to ensure that mum's needs were met and reflected her current...
Mum received the highest possible quality care. Her carers were punctual, kind, friendly, caring, thoughtful and responsive to mum's needs. Reviews were carried out, the latest in April 2021, and the company did everything possible to ensure that mum's needs were met and reflected her current needs. Upon mum's death in May 2021 concern and genuine feeling were shown by the company. Their continued support and genuine care for the wider family, that was shown was appreciated. Billing was very fair. We have already recommended the company to others.
↩Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)
Thank you so very much for your wonderful review it was our pleasure and privilege to be part of your lives. Thank you for the trust you placed in us.
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Review from A A (Niece of Client) published on 26 April 2021 Submitted via Postal Card•
Overall Experience
The Home Instead team met with my aunt and myself to see what support she needed. The carers that came were friendly, caring and treated my aunt with kindness as they provided the help that she needed.
The Home Instead team met with my aunt and myself to see what support she needed. The carers that came were friendly, caring and treated my aunt with kindness as they provided the help that she needed.
↩Reply from Julie Williams, Owner/Director at Home Instead (Dudley and Sandwell South)
Thank you for the lovely review, it was a joy looking after your aunt.
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Review from Andrew B (Son of Client) published on 9 April 2021 Submitted via Website•
Overall Experience
Home Instead have provided a companionship service to my mum over the past two years and I cannot recommend them highly enough.
They worked to find a primary caregiver who got on well with Mum and they have formed a strong bond. The caregiver has become like one of the family and nothing has been...
Home Instead have provided a companionship service to my mum over the past two years and I cannot recommend them highly enough. They worked to find a primary caregiver who got on well with Mum and they have formed a strong bond. The caregiver has become like one of the family and nothing has been too much trouble.
Again, I would highly recommend Home Instead Dudley and Sandwell South to any potential new user.
↩Reply from Julie Williams, Owner/Director at Home Instead (Dudley and Sandwell South)
Thank you so much for this wonderful review. It is our privilege to support your lovely mum.
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Review from A G (Sister of Client) published on 6 April 2021 Submitted via Postal Card•
Overall Experience
We have found Home Instead (Dudley and Sandwell South) as a family, a very caring and provisional. Very, very good service and they come out in all weathers, including snow and are always on time with a smile.
We have found Home Instead (Dudley and Sandwell South) as a family, a very caring and provisional. Very, very good service and they come out in all weathers, including snow and are always on time with a smile.
↩Reply from Julie Williams, Owner/Director at Home Instead (Dudley and Sandwell South)
Thank you so much for the review. We loved taking care of your sister.
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Review from Elspeth M (Daughter of Client) published on 1 April 2021 Submitted via Postal Card•
Overall Experience
I have nothing but praise and sincere thanks for the services of Home Instead and their dedicated staff. Carers looked after my mom and as if Mom and Dad were their own parents; always attentive, considerate and empathetic to their needs and how they were feeling. They were always flexible, and...
I have nothing but praise and sincere thanks for the services of Home Instead and their dedicated staff. Carers looked after my mom and as if Mom and Dad were their own parents; always attentive, considerate and empathetic to their needs and how they were feeling. They were always flexible, and Home Instead were always able to respond to our needs with the minimum notice. Our parents sadly are no longer with us, but it is a testament to Home Instead staff that I miss them too.
↩Reply from Julie Williams, Owner/Director at Home Instead (Dudley and Sandwell South)
Thank you Elspeth for the lovely review. Our lives are richer for knowing your wonderful Mom and Dad, and we will continue to think of them fondly. We miss you all too!
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Review from F B (Son of Client) published on 31 March 2021 Submitted via Postal Card•
Overall Experience
Mom was diagnosed with vascular dementia in Dec 2016. She was fine looking after herself for 12months with our help (4 children) but she needed more companionship on an increasing basis that we could not provide. Home Instead was recommended to us by the local authority. We used them from Jan 2018...
Mom was diagnosed with vascular dementia in Dec 2016. She was fine looking after herself for 12months with our help (4 children) but she needed more companionship on an increasing basis that we could not provide. Home Instead was recommended to us by the local authority. We used them from Jan 2018 - Oct 2020 and the service was excellent from start to finish. The care plan was well prepared and the standard of care from the caregivers was consistently excellent. They were also very responsive to the changing demands and times. Mom formed lovely personal relationships with her carers.
↩Reply from Julie Williams, Owner/Director at Home Instead (Dudley and Sandwell South)
Thank you very much for the lovely review. It was our privilege to support your lovely mum.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 November 2019
Overall Outstanding
CaringOutstanding
EffectiveOutstanding
ResponsiveOutstanding
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Home Instead (Dudley and Sandwell South).
There are no accreditations posted yet for Home Instead (Dudley and Sandwell South).
Meet the Team (3)
Marie ShareJob Title Care & Operations ManagerJoined 2013
Hello, I'm Marie
I'm the Care Manager here at Home Instead, but like everyone else, I began my career here as a CAREGiver. I knew very little about...
Hello, I'm Marie
I'm the Care Manager here at Home Instead, but like everyone else, I began my career here as a CAREGiver. I knew very little about the care sector when I came to work here, but I knew it was an area I wanted to learn more about as I intended to go back to University to become a Social Worker. However, like almost everyone who works here, I found that I loved this type of work, what Home Instead stands for, it's ethos and quality of care delivered, so I stayed. My previous job was as Customer Services Manager at Dudley Zoo, so I know what it takes to deliver a great customer experience and have brought these skills to my current position.
I'm very proud of Home Instead and the work we do and, as Care Manager, I am responsible for all of the day to day activities and to make sure the office runs smoothly. The quality of the care delivered by our CAREGivers is extremely important to me and I refuse to let anyone 'rest on their laurels' as I am always looking for ways to continually improve our service.
In my spare time, I spend time with my husband, family and friends. I also enjoy reading, craft activities and learning how to better use technology. I am also known for my unhealthy obsession with stationery!
Julie WilliamsJob Title Owner / Registered ManagerJoined 2012
Hello, I'm Julie
I am one of the owners of Home Instead Dudley & Sandwell South. In the beginning, I did whatever needed doing - and to some...
Hello, I'm Julie
I am one of the owners of Home Instead Dudley & Sandwell South. In the beginning, I did whatever needed doing - and to some extent, still do - however, my main responsibilities these days are compliance, planning and overall business development.
I am so proud of everything we have achieved so far at Home Instead and I am looking forward to continuing to grow without compromising the quailty of care we deliver. Our strap line on the company logo is 'To us, it's personal' this embodies how I feel about the company; looking after someone else's family member is incredibly personal, and we instil this in our staff from the very beginning.
When I trained and qualified as a nurse, care of the patient was very much our focus; over the years, this changed and it became more about targets and paperwork, so I left. I re-trained as a teacher and taught Health & Social Care in a local secondary school. When the focus of this job became about the results the children achieved, rather than the children themselves, I left there too. Now I am working in a environment where we get to make the decisions of how we operate as a company, I can promise you that our clients and our staff will always be the main focus of Home Instead.
In my spare time I enjoy anything craft-related, reading, jigsaws, recording our family memories for our grandson, and spending time with him and the rest of my family and friends. Like Marie, I, too have an unhealthy obsession with stationery and a bit of a Netflix dependency!
I love that this is a family-run business, and I love the family-feel we have created. Why not give us a call and let my family help you support yours?
Ian WilliamsJob Title Owner / Nominated IndividualsJoined 2012
Hello, I'm Ian.
I'm one of the owners here at Home Instead Dudley and my main responsibilities are all things financial and I also am actively...
Hello, I'm Ian.
I'm one of the owners here at Home Instead Dudley and my main responsibilities are all things financial and I also am actively involved in the initial training and education of our CAREGivers. I feel that it's very important that I am involved at this early stage of our CAREGiver's journey, as I want to make sure that the people we employ have the same values as we do. We can teach them to do the job, but we can't teach them to be kind and caring - that's who they are. I have to be happy that I would send them to look after members of my own family before they look after you or your family. Julie and I take the responsibility of owning a Home Instead Franchise very seriously and the quality of the service we provide is hugely personal to us both. We understand how difficult it can be letting someone else care for yourself or your loved ones, and through our relationship-led care, we hope to earn your trust and become part of your life.
I am a family man first and foremost and spend huge amounts of any free time with our daughters, son-in-law and grandson. However, I am also a lifelong Wolves supporter, avid horse racing (non-betting) fan and resident dad-joke teller. I am told that I have modelled my 'act' on Eric Morecambe's piano playing! All the right jokes, not necessarily in the right order - there's a reference for people over a certain age!
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