Home Instead (Dudley and Sandwell South)

We only used Home Instead for a few months because my family member sadly passed away in July after being in hospital for several weeks. The carers were always punctual letting us know if they were going to be late even if it was only a few minutes. My family member was treated with dignity, compassion and patience and was encouraged to do the exercise needed to improve his mobility. They were a big help and also provided a sympathetic ear. I only wish we had changed to them much sooner than we did.

Home Instead visited Dad on a regular basis for well over a year. During that time, his needs changed from fortnightly sociable drive to places of his choosing - to twice daily caring visits in his home. The carers were keen to help Dad and adapted well to his changing situation. The back office team were very supportive, shared their knowledge, and communications were excellent.

The carers approached providing help around the home to my mother, who would sometimes refuse to help, in a calm and dignified way to ensure she got help. I would recommend the company.

Home Instead have taken great care of our elderly uncle initially and later our elderly aunt. Sadly both have now passed away, our aunt very recently. Throughout the ten years, Home Instead have taken the pressure and worry from us as we've known they have been taking care of our aunt and uncle and have kept us up to date with any concerns. I would highly recommend them.

The carers were empathic, caring and professional. I couldn't speak highly enough of them. I would definitely highly recommend them.

Everything was handled professionally and efficiently and the carer built a strong relationship with Mother-in-law.

Having had a very poor experience with a previous agency Home Instead quickly and reliably convinced my relative of their ability to provide an excellent service. The care provided was end of life care and we could not have asked for a more caring and supportive team of carers.

I had to arrange care for my wife who is terminally ill, so that I could go in to hospital for an operation. We were given only a week to arrange this and Home Instead were able to step in and take over giving me peace of mind that my wife would be well looked after. Will not hesitate to use Home Instead again and will use word of mouth to our friends and family to promote your business.

Excellent in every aspect.

Excellent service - office wonderful called to check how it was frequently when hospitalised, always friendly and helpful. Always introduced to carers before visits. Carers could not do enough and always asked if we required anything.

Home Instead provided my mother with care of the highest standards. The love, patience, consideration and care by all the staff concerned was wonderful. I would fully recommend Home Instead to anyone who needs the very best of care whilst enjoying the comfort and security of their own home.

We had a very positive experience and would highly recommend Home Instead.

The caregivers go above and beyond.

My mom was only cared for by the team for a short while, but during those couple of months, all the team, from the carers to the client team in the office, treated Mum and us as a family with dignity, respect and absolute professionalism. I can't thank them enough for their support, understanding and truly caring attitude. It's a real credit to everyone involved at Home Instead Dudley - superb!

Mum received the highest possible quality care. Her carers were punctual, kind, friendly, caring, thoughtful and responsive to mum's needs. Reviews were carried out, the latest in April 2021, and the company did everything possible to ensure that mum's needs were met and reflected her current needs. Upon mum's death in May 2021 concern and genuine feeling were shown by the company. Their continued support and genuine care for the wider family, that was shown was appreciated. Billing was very fair. We have already recommended the company to others.

The Home Instead team met with my aunt and myself to see what support she needed. The carers that came were friendly, caring and treated my aunt with kindness as they provided the help that she needed.

Again, I would highly recommend Home Instead Dudley and Sandwell South to any potential new user.

We have found Home Instead (Dudley and Sandwell South) as a family, a very caring and provisional. Very, very good service and they come out in all weathers, including snow and are always on time with a smile.

I have nothing but praise and sincere thanks for the services of Home Instead and their dedicated staff. Carers looked after my mom and as if Mom and Dad were their own parents; always attentive, considerate and empathetic to their needs and how they were feeling. They were always flexible, and Home Instead were always able to respond to our needs with the minimum notice. Our parents sadly are no longer with us, but it is a testament to Home Instead staff that I miss them too.

Mom was diagnosed with vascular dementia in Dec 2016. She was fine looking after herself for 12months with our help (4 children) but she needed more companionship on an increasing basis that we could not provide. Home Instead was recommended to us by the local authority. We used them from Jan 2018 - Oct 2020 and the service was excellent from start to finish. The care plan was well prepared and the standard of care from the caregivers was consistently excellent. They were also very responsive to the changing demands and times. Mom formed lovely personal relationships with her carers.