Home Instead (Coventry South)

Both manager and care staff keep me informed and updated on mums wellbeing and I would highly recommend their services.

Because I used Home Instead in 2017 when I had Right Shoulder Surgery I knew it was a brilliant Care Agency. So in August 2025 when I'd been in and out of Hospital for treatments for my poor unstable Blood Results I decided to contact the Agency again. Though it was different Staff than before I know that the Care expected by the American Owners is of the highest Standard and Quality - so I had every faith in the new Franchise. The Manager and all the Carers that work for her are absolutely wonderful. I have the Carers 3 times every day and the Care is excellent. They are not only very efficient but they are also great company and are very kind and understanding of my needs. They will do literally anything I ask of them from Personal Care, to Meal Preparation, to Housework, to assisting me into my Bed, etc. I am so fond of all of my Carers - and every time I show some improvement they are so pleased and excited for me.

We - and more importantly our Mum - are really happy with the contacts and service we've received from Home Instead so far. The carers are experienced, reliable, and kind. A huge thank you to your team for allowing us all this peace of mind.

The care was put in place at very short notice when my partner was discharged ftom hospital after a nasty fall and I had to attend a funeral - it was beyond expectation in terms of the carers who attended - it was round the clock care as my partner was fragile and needed 24 hour support. Can't recommend highly enough. It bailed me out of a difficult situation and Home Instead pulled out all the stops to make sure appropriate care was in place. I can't thank them enough.

Well what can I not say about this care. I can't Thank the team enough or have all the words to express the care received for my dad who refused for so long. Yet he adored each and everyone of you, the care shown was amazing, the empathy and trust, nothing was ever to much always going one step more for our dad and building such trust.The couple of visits to the hospital meant so much too...If your after care for your family 100% go with Home instead. The care shown will never be forgotten for our dad and towards us in his final days.

Also the management of the team in providing help when it has been necessary to change calls because of hospital appointments is very good

I look forward to reengaging Home Instead to support Mum living alone at home when the time is right.

My mum had care from Home Instead for the past two and a half years until she passed away. Their excellent care that went above and beyond enabled her to stay at home which was her main wish. My mum had other carers in the past but they were nowhere near to the standard of this team. Through these excellent carers my mum's personal needs were taken care of to a high standard and she was treated with dignity at all times. My mum looked forward to their visits and that included the management staff as nothing was too much trouble, we all think of them as part of the family. We were informed at all times if they felt Mum was unwell or had bed sores so we knew straight away to contact the doctor. Once Mum became bed-bound and under Palliative Care their help ensured she carried on staying at home as was her wish. On behalf of my mum and the rest of the family we thank Home Instead with all of our hearts.

My sister and I cannot thank the care manager and her team enough. Our 95 year old mum has been treated with kindness and respect. The carers take the time to chat and provide companionship, while they also go "above and beyond" to help with household duties, including shopping. Their help has been invaluable.

I have found Home Instead carers to be such a great help, they are very supportive, on time with a cheerful smile and nothing is too much trouble for them. They are happy to do a variety of jobs which may vary from day to day, as well as helping me to have a shower. I have already recommended them to some of my friends. The management is very efficient too.

Thank you.

We have been using Home Instead to provide care for my husband who has dementia and other health issues and support for myself for 12 months. During that time, we have been looked after by a fantastic group of highly skilled and well-trained carers who never fail to go the extra mile. They are diligent, respectful, patient and caring and follow impeccable infection control procedures. We look forward to their visits and now see them all as friends. My family very much appreciates the fact that they can see the care notes on a special app and it is always easy for us to access the management team if required. The management team is very hands-on and approachable. We are always informed if there are likely to be any delays in arrival or change of carer. I can honestly say that this team which is very ably led, provide the epitome of person-centred care and I can wholeheartedly recommend them.

Home Instead care agency was recommended to me by my cousin when I was looking into providing care for my mother who has dementia. I have found them very professional in all my dealings with them over the last six months. They have provided a variety of assistance for my mother over this time and I have been very happy with all of the care, attention and support that they have given and the good relationships formed between the carers and my mother. I would highly recommend them.

The relationship between all the carers and my relative was one of trust. He was pleased to have their support in the home and outside for exercise whenever the weather was suitable. They were good at talking, listening and helping him manage his feelings.

I contacted Home Instead in April 2022 after my mother had been persuaded against my better judgment to 'try out' a care home. She hated every minute of it and wanted to return home to her apartment at a retirement village. I wanted the best care possible for her as her needs are quite complex and I couldn't have made a better choice. The carers treat Mum so well that I think she regards them as daughters and I certainly regard the whole care team as friends. We all work together well which is so important as she has very little local family support. Distance is no barrier as I live 12,000 miles away, communication is seamless.

I can only recommend Home Instead (Coventry South)as a safe and caring place to be.

I wanted an agency that was able to provide a main carer for my husband, who would put all of his needs first and arrive at and stay for the agreed times without rushing his care. Home Instead has done exactly that and more. It is always easy to communicate with the manager and owner, both of whom try to meet any additional and/or changing requirements. It is obvious that the carers are well-trained in their caring role and that there is an overriding client-centred ethos. They pay appropriate attention to client safety and any changing health issues that may arise. The manager has come to our house on more than one occasion so that she can be engaged first-hand, along with the carer, when we have had occupational and physiotherapists on site. The house is always left clean and tidy, and I have also benefitted from useful and valuable advice on my own caring role with my husband. I have always felt comfortable when I have gone out, knowing that my husband is being well looked after.

The team at Coventry South, treated my dad with respect, allowing him to stay in his home for as long as practicable. Although all the team delivered a great service, my dad developed a bond with his principal carer, looking forward to his visits and companionship. The care manager and owner both kept me updated on my dad's condition and assisted with contacting emergency services when required.

I called on Home Instead, as my 98 year old father was struggling with various care needs but was adamant that he wanted to remain as home. The team came out and fully assessed his needs as well as finding out what his likes and dislikes were. Since then they have cared for him in an extremely professional but also a very kind way. Nothing is too much trouble for any of the team and my Dad really looks forward to their daily visits. The house is immaculate and so is my Dad! Just before they started to visit my Dad had a fall and sustained some cuts and bruises. They have carefully monitored his condition and have arranged for the district nurse to visit. I can highly recommend this friendly, hard working company to keep your loved ones safe and happy.

Home Instead was originally recommended to me by a friend who uses their services to support her mother at home who has had Alzheimer's for many years. My elderly mother has used the service for just over 12 months to support her with showering, getting dressed and light housekeeping tasks. As a family, we particularly like the fact that there is continuity of care by one nominated CareGiver, with one/two additional CareGivers nominated to cover holidays. This personal element of knowing who will visit each time is so important to my mother and it is great to see it working in practice. In addition to completing the core care tasks, the CareGiver will try and spend the last 5-10 minutes of the visit sitting down to have a chat, spend time getting to know my mother and to ask how she is doing. Again, this personal touch is valued by my mother and provides her family with the reassurance that she is well cared for by the Home Instead team.