Home Instead (Coventry South)

20 Ensign Business Centre, Westwood Way, Westwood Business Park, Coventry CV4 8JA
Review Us
Top 20 award
10 21 Reviews
  • Home Instead (Coventry South), Coventry
At Home Instead Coventry South, there is a experienced and friendly team are dedicated to providing a wide range of services tailored to meet individual needs. Home Instead pride themselves on delivering person-led care that respects each client’s choices and preferences.

Care Professionals are trained to a high standard, training is adapted to support clients with specific conditions, ensuring the highest quality of care. Home Instead are also proud to be Dementia Friendly, with a trained expert available to offer advice and support to clients and their families.

Whether you need companionship, personal care, or specialist support, the team are here to help you live well at home.

Show Home Instead (Coventry South) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1700

Available on request

These prices are only a guideline, please contact Home Instead (Coventry South) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Marie Kaye (Manager)

Home Instead (Coventry South) Reviews (21)

Total of 21, showing 21-21
10

Home Instead (Coventry South) has a Review Score of 10 (9.961) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Coventry South) has 21 reviews.

Overall Experience

  • 20
  • 1
  • 0
  • 0
  • 0

Date Published

21
6
7
13
8

Review from Louise K (Daughter of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Companionship - Home Instead were recommended to me by my niece - they had supported her dear mother-in-law exceptionally well using a Companionship approach. My 88-year-old mother lives alone and, whilst relatively independent, was lonely and deprived of conversation and mental stimulation, especially
over Covid lockdown. Home Instead listened carefully to her needs and provide a bespoke Companionship package that enables her to chatter or grumble - whatever she needs on the day - with the flexibility to scale up or down according to Mum's needs. The trusting relationships have been built. Their rich experience, knowledge and skills are evident in the kindness and patience they demonstrate with Mum and their telephone consultations with me to ensure Mum's safety and well-being whilst protecting her dignity and privacy. Thank you, Home Instead: highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Home Instead (Coventry South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Home Instead (Coventry South) is calculated as follows: ( (74 Excellents x 5) + (3 Goods x 4) ) ÷ 77 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Coventry South) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (2)

John

John Thirde

Job Title: Director

Joined: 2020

My background is in the healthcare industry, where I provided professional private hearing services for 20 years, supporting people with their hearing instruments, and forming relationships with clients who stayed with me for years. My audiology clients were predominantly from the older age group, and through this, I became increasingly aware that receiving good quality care in your own home is an important factor in maintaining an independent and good quality of life.


Members of my own family have needed care in recent years, and while searching for support, I wish I had been aware of Home Instead and their dedicated team of Care Professionals. I aim to help families within my area by providing the kind of care I want for my family.


I am married, with two young sons who are bursting with energy, so my wife and I enjoy taking them away for short breaks to burn some of it off, usually at the coast in Cornwall, Dorset or Norfolk. I coach my eldest son’s football team and enjoy playing golf and running.

Marie

Marie Kaye

Job Title: Registered Manager

Joined: 2022

My name is Marie, and I am the Registered Manager at Home Instead Coventry South. I have worked in the care industry for 30 years. I began in a Dementia unit when my children were small and progressed up to the Regional Management level. I have gained level 4 in Health and Social Care and the Registered Managers Award. I am a Dementia Ambassador and have a passion to provide specialist care to people living with Dementia. I am a trainer in Manual Handling and Medication, and believe that good training with guidance and support enriches the Care Professionals' journey. I came to Home Instead because of their reputation in the care sector for providing outstanding services and person-centred led care which puts clients at the heart of our services. I am very excited to expand our services and to continue to connect with our local communities.


Away from work, I am a keen gardener and love to travel to different countries.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Coventry South) to verify any information. View our terms and conditions. Home Instead (Coventry South) has an Enhanced Service - more info.