Home Instead Senior Care (Sutton Coldfield)

Plantsbrook House, 94 Gracechurch Shopping Centre, The Parade, Sutton Coldfield B72 1PH

Home Instead Senior Care (Sutton Coldfield) supports older people with care needs to remain independent in their own homes for as long as possible.

Skilled care workers get to know each client's personal needs, looking after both their physical and mental health, while offering companionship and a friendly approach to all loved ones involved.

The branch has earned a number of recognitions for home care and dementia care standards, carrying out provision based on dignity and empathy.

Group : Home Instead Senior Care

Person in charge: Sally Clough (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 150

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Sutton Coldfield): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Home Instead Senior Care (Sutton Coldfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Sutton Coldfield) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.452 for Home Instead Senior Care (Sutton Coldfield) is calculated as follows: ( (20 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.452

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Sutton Coldfield) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Home Instead Senior Care (Sutton Coldfield) has a Review Score of 9 (8.952) from 7 Reviews

Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Sutton Coldfield)?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Sutton Coldfield)

  • Client / Service User
    3
  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    1

Everyone is respectful and caring.

How likely would you be to recommend Home Instead Senior Care (Sutton Coldfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My mother and the rest of my family are extremely pleased with the service. The management team are excellent; thorough, extremely safety conscious, highly responsive to any enquiries. The carers employed by this company are all excellent. Very caring, compassionate and I feel they have become like family members. Prior to care commencing for my mum, I was very anxious about the situation, however, the carers and management have all been excellent. As a nurse of 20 years experience, I would highly recommend this company and its team of carers.

How likely would you be to recommend Home Instead Senior Care (Sutton Coldfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sally Clough, Director at Home Instead Senior Care (Sutton Coldfield) responded to this review on 15 Feb 2018:

Many thanks for your kind feedback. I'll be sure to pass your comments on to our Caregivers.

The caregiving provided by Home Instead enables me to live the life I wish to lead, independently in my home. The professionalism of the caregivers and the quality of the office staff is excellent. Caregiving from Home Instead Sutton Coldfield materially changes my life.

How likely would you be to recommend Home Instead Senior Care (Sutton Coldfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Sally Clough, Director at Home Instead Senior Care (Sutton Coldfield) responded to this review on 14 Feb 2018:

We see it as a privilege to support you, Pauline, thank you.

Home Instead Senior Care is a fine company with great staff.

How likely would you be to recommend Home Instead Senior Care (Sutton Coldfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

I asked Home Instead to visit when dad was in hospital for a prolonged period, leaving Mum on her own, she was post-stroke. I needed a reliable service and generally, this is what has been received during the week. Mum and Dad have consistent carers whom they have got to know and vice vera. It is rare for the carer not to arrive although this has happened a couple of times.
Home Instead have strived to find replacements when this happens. Mum and Dad's weekend carers are generally good but don't give quite the same level of care. Home Instead communicate well with me as needed and provide me with a timetable. I have generally been very satisfied with their service.

How likely would you be to recommend Home Instead Senior Care (Sutton Coldfield)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Mum and Dad found it hard to keep on top of general housekeeping in their flat because of mobility issues. Home Instead Senior Care provide a carer/cleaner for 2 hourly sessions per week. The carer is invariably helpful and cheerful and has become as much a friend as a helper. They look forward to the visits as a social event. I have been very pleased with the help and care shown to my parents.

How likely would you be to recommend Home Instead Senior Care (Sutton Coldfield)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

- Well organised service/ cannot recommend this carer highly enough, she is a true friend.
- Easily contactable.
- Carer always punctual, always stays full time supposed to if not longer.
- Carer treats mom with dignity and respect.
- She is very friendly and caring and has got to know mom well.
Mom has severe dementia so this is really good as her carer can interpret moms requests and guide her to a better place mentally when distressed.
I have great peace of mind on days the carer visits as I know mom will be well looked after.

How likely would you be to recommend Home Instead Senior Care (Sutton Coldfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

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Awards / Recognitions

April 2018

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