Home Instead Sutton Coldfield

196 Boldmere Road, Sutton Coldfield B73 5UE
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9.9 43 Reviews
  • Home Instead Sutton Coldfield, Sutton Coldfield
Home Instead (Sutton Coldfield) supports the ageing population with care needs to remain independent in their own homes for as long as possible.

Home is where you made those lifelong memories and the experienced Care Professionals - who receive ongoing training and professional training - are able to provide quality, effective and personalised care, taking pride in showing empathy and compassion at all times. They share a vision to change the face of ageing.

A full range of care at home services are provided including personal care, dementia care, home help, companionship and live-in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Aman Gill (Managing Director)

Home Instead Sutton Coldfield Reviews (43)

Total of 43, showing 41-43
9.9

Home Instead Sutton Coldfield has a Review Score of 9.9 (9.885) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead Sutton Coldfield has 43 reviews.

Overall Experience

  • 37
  • 6
  • 0
  • 0
  • 0

Date Published

43
8
11
22
21

Review from V H (Daughter of Client) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I asked Home Instead to visit when dad was in hospital for a prolonged period, leaving Mum on her own, she was post-stroke. I needed a reliable service and generally, this is what has been received during the week. Mum and Dad have consistent carers whom they have got to know and vice vera. It is rare
for the carer not to arrive although this has happened a couple of times.
Home Instead have strived to find replacements when this happens. Mum and Dad's weekend carers are generally good but don't give quite the same level of care. Home Instead communicate well with me as needed and provide me with a timetable. I have generally been very satisfied with their service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Charles B (Son of Client) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and Dad found it hard to keep on top of general housekeeping in their flat because of mobility issues. Home Instead Senior Care provide a carer/cleaner for 2 hourly sessions per week. The carer is invariably helpful and cheerful and has become as much a friend as a helper. They look forward to the
visits as a social event. I have been very pleased with the help and care shown to my parents.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley J (Daughter of Client) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

- Well organised service/ cannot recommend this carer highly enough, she is a true friend.
- Easily contactable.
- Carer always punctual, always stays full time supposed to if not longer.
- Carer treats mom with dignity and respect.
- She is very friendly and caring and has got to know mom well.
Mom has severe dementia so this is really good as her carer can interpret moms requests and guide her to a better place mentally when distressed.
I have great peace of mind on days the carer visits as I know mom will be well looked after.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Home Instead Sutton Coldfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Home Instead Sutton Coldfield is calculated as follows: ( (116 Excellents x 5) + (15 Goods x 4) ) ÷ 131 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Sutton Coldfield is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (6)

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Lisa Brannon

Job Title: Care Manager

Lisa has worked for Home Instead for 5 years and is our Care Manager. She works closely with our dedicated Care Professionals as well as ensuring our amazing clients are supported with the utmost professionalism, quality and relationship-led care.


She enjoys the variety of her role, building strong relationships with Care Professionals and clients alike.

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Aman Gill

Job Title: Owner/Managing Director

As Owner/Managing Director of Home Instead Sutton Coldfield, Aman takes pleasure in making a tangible difference in people’s lives.


Our wonderful Care Professionals and office staff bring great joy to our clients and their family members, for which he is sincerely thankful.

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Elle Jones

Job Title: Care Coordinator

Elle started her career as a senior carer in a nursing home, supporting people with Dementia. Having joined Home Instead as a Field Care Supervisor, she is now a Care Coordinator, ensuring carers' schedules are efficient and effective according to our clients' requirements.


She is passionate about her work and admires the values and beliefs Home Instead are known for.

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Teresa Buck

Job Title: Field Care Supervisor

Teresa is a Field Care Supervisor and has worked for Home Instead for 9 years.


She enjoys the diversity of the role and lives by the belief that “You’re at work for a large proportion of your life, therefore for a great work-life balance, it’s imperative you love what you do”.

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Harry Mahmood

Job Title: Field Care Supervisor

Having previously appeared on The Apprentice and being awarded the British Empire Medal for his charitable efforts during the COVID period, Harry engages with and supports all our person-centred and passionate Care Professionals to deliver the highest standard of care to clients.


Harry also does a wonderful job of building strong relationships with organisations in the local community, ensuring individuals receive an all-encompassing service.

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Enneka Dunning

Job Title: Recruiter

Enneka has worked for Home Instead for over 10 years, helping Care Professionals along the recruitment journey through to employment.


She believes that nurturing and supporting our amazing Care Professionals makes for happy and contented carers and therefore satisfied clients.

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