Home Instead (Coventry North)

My son-in-law's mother is the client, so I am a relative but I also have a power of attorney. I have found the service from Home Instead (Coventry North) to be exceptional - efficient, responsive, compassionate and, above all, caring.

My dad needed help with his personal care and Homeinstead was recommended to me. They were so helpful and gave me very good advice. They were very thorough with all aspects of his care and we worked together to provide the best care for my dad. The Manager was always contactable and guided me through the process professionally and delicately. The staff were always on time to visit my dad, they were friendly and looked after him well. I found the service to be very flexible covering just the days/hours we required. As soon as my dad was admitted to Hospital, due to a fall, they suspended the visits immediately and did not charge. I couldn't have asked for more.

All of the staff who cared for my mum did so with dignity, kindness and professioanlism. I cannot thank them enough.

My father has been supported since the death of my mother, to whom he was very happily married to for 63 years. The staff are reliable, kind and treat my dad with utmost dignity. As a family we feel confident that he is in the best hands. The staff work with us, are responsive to requests and suggestions and put forward ideas of their own. We are very grateful to them all for the excellent care that they give.

We have been very happy with the service. The care package was set up quickly without any pressure to "pre pay". The agency was able to provide the support (7 mornings and 5 evenings) on the days/times as requested. After a month my father asked to adjust the times of care by 30 minutes in the morning and evening and this was actioned immediately. The invoice procedure is good and the invoice summary is sent out prior to the payment date so that the detail/accuracy can be checked. My parents are visited by 3 carers which have been consistent over the period of support which my parents are grateful for. All carers are excellent although my father has spoken to the agency about carers who he would like to talk to my mother more during the visit. This is a very recent occurrence so I am unable to comment on any change. On a few occasions due to the unavailability of a carer/cleaner that my parents use on some days, the agency has been able to provide cover at short notice.

Our family have found the care and support wonderful. We started care in July 2024 after many problems with previous care. Home Instead have gone above and beyond with making sure every aspect of care has been looked at, not only for mum but also the family. We feel assured that mum is happy with the arrangements that we have set up. She is content in her own familiar surroundings. She has reliable I hour visits four times a day. She only has three carers so has got to know them. Special thanks to the a member of staff who is compassionate, knowledge and extremely helpful.

Care and support are very good and I look forward to the care professional visiting me. We have nice chats and she makes my food.

Thank you to the whole team for the service provided. I highly recommend it.

Home Instead were referred to us by a family friend. We are very happy with our mother’s care.