Home Care Providers Owned by Home Instead in Berkshire

Thanks

Home Instead carried out week end night care for my 101 year old mother. They gave me peace of mind that my mother was safe when I could not be there. She enjoyed their company and they were very good and spoilt her with late night cups of tea. Jade was always very helpful, understanding and thorough. A very professional caring company to deal with.

Would highly recommend the Reading team as reliable and trustworthy and give peace of mind.

Home Instead (Reading) have been supporting my elderly mother for over 2 years and provide an invaluable service that enables me to continue working. They have been responsive to changes that we have made over time and all the carers we have encountered have shown a genuine desire to deliver a high quality service, for which we are very grateful. They engage positively with my mother and are kind and thoughtful.

Excellent service from the Home Instead team, I wouldn't hesitate to recommend them. The whole team are helpful and accommodating, especially liasing with other healthcare professionals and they have taken good care of both my parents, managing their changing needs with kindness and practical help. Compared to the previous service my dad had on being discharged from hospital, this is night and day. It makes a huge difference knowing I can trust them to look after my parents and know they are being properly cared for. Thank you!

Such a kind, helpful and professional company. Going through rapid change with my dad and nothing was too much trouble to help support him. The communication system is excellent and everything I asked for was implemented immediately. The emotional support I received was invaluable as I navigated the need for home help for my dad which rapidly became 24hr care and into a care home.

I cannot thank the home instead team enough for looking after our Mum in the last few weeks of her life. They were always there for us as a family and adapting to Mums changing needs. Never saying no when additional support was required at v short notice. They matched the care team to mums personality and mum always felt safe in their care.

I want to thank the whole team who I would highly recommend.

Thank you for everything you have done which has enabled Mum to stay in her own home. Special thanks to Jade, Rachel and Marion who have cared for Mum since July 2023.

Erica

My mum means the world to me, but I couldn't provide the care she needed on my own. With the help and understanding of Home Instead, the guilt I had has been lifted and my Mum thrives with the care and respect demonstrated by the care workers who look after her. I will forever be indebited to them - so from the bottom of my heart - thank you Home Instead. I would highly recommend your services.

Management were also very mindful of whole process and the difficulties for the whole family were considered.

I cannot rate Home Instead highly enough. They have made some very difficult days with the passing of my mum so much better and stepped in at the last minute when we needed help the most. Given how much my parents valued the regular visits in the many months before, we think this is the best agency we could have found. Lovely people - every one - great customer service, and then to step in and help with so little warning - we cannot thank you all enough!

Our carer is so warm and friendly, delighted that she's around to look after Dad. Elishia is fantastic, both Mum and Dad are really happy with her. I feel happy knowing that Dad is in good hands. The office has been very helpful as well.

We were looking for a short term care provider and wanted one with credentials. We found Home Instead on the Age Concern website and it ticked all the boxes. We were impressed from the start when two preliminary home visits to meet my husband were friendly, reassuring, thorough and geared towards his needs. While I was away my husband had a dedicated care team looking in to make sure he was OK, offering companionship so he didn't feel isolated and providing assistance with medication and any light duties. The carers were diligent, polite, friendly and dedicated with a care of duty that averted what could have been a medical problem had they not been there. They put my husband first, kept me informed, extended their hours to ensure he was not in any danger and gave me total peace of mind as I could not rush back that day. They are exceptional and not only will I use them again, I have no hesitation recommending them to anyone thinking of short or longterm care at home for a loved one.

Home Instead have been an indispensable part of my life for 3 years. Initially helping my VERY reluctant Mum with every day chores to eventually just providing companionship. Dementia took away Mum's independence and when she had to move into a Care Home we kept up the Care Pro visits as Mum enjoyed seeing a familiar face. Mum was ALWAYS pleased to see two particular carers, and I very much appreciated the one to one support they offered. From the very beginning, the initial creation of a care plan, the unscheduled visits to hospital while I was on holiday, the professionalism of a staff member in scheduling appropriate visiting times and the endless videos Mum's 'girls' have watched with her, all I can say is Thank You....I couldn't have done it without you.

We started using Home Instead in April 2024 initially for helping shower my father. The carers were lovely and were always happy and friendly. A few month's ago we needed to urgently increase the care to include my mother. Home Instead were amazing and immediately organised carers to cover a much more complicated situation. All the carers have been so kind, understanding and compassionate. They spend time not just dealing with the general needs of my parents but also interact with them which is wonderful. The management team are just amazing - nothing is too much. I can highly recommend Home Instead.

My family was recently placed in a situation where my mother and father needed urgent care at their home. Within 24 hours of our call to Home Instead, we were able to have a face to face meeting with Home Instead, discussing all available options. The next day, we were able to welcome a carer into our family home to assist my parents. Without this being in place, my family would have been in a very difficult situation. I have been so impressed by Home Instead, not just the conclusive care that they have provided my parents, but the tenacity, compassion and warmth of the management team in a very difficult situation. Despite the challenging situation we were in, two staff members in particular, worked incredibly hard to find us an optimal outcome, staying in touch throughout and making adjustments to our care plan as needed. I couldn't recommend Home Instead any more, they are brilliant. They have made such a positive impact on our family.

I have been delighted to have found Home Instead. They are providing ongoing live in care to my elderly parents and also respite care for my physically disabled husband and we wouldn't be without them.

The service for the very clients with different needs and expectations is superb - client focused, flexible, responsive. The carers are great and really well supported by their managers- who also support me, which is really helpful. And they link in well with other services so that it's a good joined up approach for their clients. And any problems are swiftly resolved.

I highly recommend Home Instead.

Thank you