Home Care Providers Owned by Home Instead in Berkshire

Ally's visits are one of the high points of our week. She has made such a difference to both Mum's and my wellbeing through her warm, friendly and capable manner. She has a remarkable ability to make showering a fun, enjoyable and easy experience for Mum, whether that involves singing songs together or appealing to Mum's sense of humour! Ally's professional experience and understanding of dementia shines through in her capacity to communicate with Mum and enable her to participate in the dialogue and activity around her. Mum is always chatty, in good spirits and has happy energy when Ally comes. I know she is in the best hands, which takes a load off my mind. Ally's interest in my own life and art encourages me to look after myself too as I care for Mum. We love Ally!

I have had a wonderful experience with Home Instead. The carers are amazing, compassionate, and dedicated, and the office staff are always supportive and professional. Throughout my time with Home Instead, my experience has been truly positive, and I appreciate the kindness, teamwork, and commitment to providing quality care. I am grateful to be part of an organisation that genuinely values people and makes a difference in their lives. I would highly recommend Home Instead to anyone looking for a caring and supportive organisation.

We have been extremely pleased with the care and support provided by all of the team at Home Instead. They managed the initial introduction of care very well and, as my father's needs increased, responded quickly and efficiently to increase the frequency of visits at short notice. This was a great relief and gave us great peace of mind at what would otherwise have been a difficult time.

The carers are all kind, caring and respectful, and communication with the agency has been good.

I thought the care provided between January and August 2026 was generally very good. The carers were all very pleasant and thorough, and provided some good ideas to make life easier and more comfy for our parents. Care was occasionally a bit 'chop and change' due to holidays etc but they were never left without care, which was a huge plus.

Jo O went out of her way to provide a team suitable to care for my Mother during the last 5 months of her life. I was touched by the effort she made to ensure the best care was given to enable my Mother could stay at home and be safe. Jo O kept a very close eye on the team and was always around if there any issues. The last few weeks of my Mothers life were challenging for us all but Jo O was so supportive and compassionate. The team of carers were brilliant and I would like to mention Monique would stayed with Susanna for the last few weeks up until the last week when Susanna went into a hospice. I will be forever grateful to her and Jo for what they did to make this very difficult time manageable for me and Susanna.

After a short hospital stay for mum she needed 24/7 care, meeting/interviewing a few companies we are so glad we went with Home Instead, they absolutely got the match of carer for mum so right, could not have been better, Precious went above and beyond every expectations, the change over of carer after two weeks went smoothly, and Monique was fab too, always being kept informed about the progress of mum, would def recommend Home instead .

Thanks

Home Instead carried out week end night care for my 101 year old mother. They gave me peace of mind that my mother was safe when I could not be there. She enjoyed their company and they were very good and spoilt her with late night cups of tea. Jade was always very helpful, understanding and thorough. A very professional caring company to deal with.

Would highly recommend the Reading team as reliable and trustworthy and give peace of mind.

Home Instead (Reading) have been supporting my elderly mother for over 2 years and provide an invaluable service that enables me to continue working. They have been responsive to changes that we have made over time and all the carers we have encountered have shown a genuine desire to deliver a high quality service, for which we are very grateful. They engage positively with my mother and are kind and thoughtful.

Excellent service from the Home Instead team, I wouldn't hesitate to recommend them. The whole team are helpful and accommodating, especially liasing with other healthcare professionals and they have taken good care of both my parents, managing their changing needs with kindness and practical help. Compared to the previous service my dad had on being discharged from hospital, this is night and day. It makes a huge difference knowing I can trust them to look after my parents and know they are being properly cared for. Thank you!

Such a kind, helpful and professional company. Going through rapid change with my dad and nothing was too much trouble to help support him. The communication system is excellent and everything I asked for was implemented immediately. The emotional support I received was invaluable as I navigated the need for home help for my dad which rapidly became 24hr care and into a care home.

I cannot thank the home instead team enough for looking after our Mum in the last few weeks of her life. They were always there for us as a family and adapting to Mums changing needs. Never saying no when additional support was required at v short notice. They matched the care team to mums personality and mum always felt safe in their care.

I want to thank the whole team who I would highly recommend.

Thank you for everything you have done which has enabled Mum to stay in her own home. Special thanks to Jade, Rachel and Marion who have cared for Mum since July 2023.

Erica

My mum means the world to me, but I couldn't provide the care she needed on my own. With the help and understanding of Home Instead, the guilt I had has been lifted and my Mum thrives with the care and respect demonstrated by the care workers who look after her. I will forever be indebited to them - so from the bottom of my heart - thank you Home Instead. I would highly recommend your services.

Management were also very mindful of whole process and the difficulties for the whole family were considered.

I cannot rate Home Instead highly enough. They have made some very difficult days with the passing of my mum so much better and stepped in at the last minute when we needed help the most. Given how much my parents valued the regular visits in the many months before, we think this is the best agency we could have found. Lovely people - every one - great customer service, and then to step in and help with so little warning - we cannot thank you all enough!

Our carer is so warm and friendly, delighted that she's around to look after Dad. Elishia is fantastic, both Mum and Dad are really happy with her. I feel happy knowing that Dad is in good hands. The office has been very helpful as well.