Home Care Providers Owned by Home Instead in Berkshire

Thank you for everything you have done which has enabled Mum to stay in her own home. Special thanks to Jade, Rachel and Marion who have cared for Mum since July 2023.

Erica

My mum means the world to me, but I couldn't provide the care she needed on my own. With the help and understanding of Home Instead, the guilt I had has been lifted and my Mum thrives with the care and respect demonstrated by the care workers who look after her. I will forever be indebited to them - so from the bottom of my heart - thank you Home Instead. I would highly recommend your services.

Management were also very mindful of whole process and the difficulties for the whole family were considered.

I cannot rate Home Instead highly enough. They have made some very difficult days with the passing of my mum so much better and stepped in at the last minute when we needed help the most. Given how much my parents valued the regular visits in the many months before, we think this is the best agency we could have found. Lovely people - every one - great customer service, and then to step in and help with so little warning - we cannot thank you all enough!

Our carer is so warm and friendly, delighted that she's around to look after Dad. Elishia is fantastic, both Mum and Dad are really happy with her. I feel happy knowing that Dad is in good hands. The office has been very helpful as well.

We were looking for a short term care provider and wanted one with credentials. We found Home Instead on the Age Concern website and it ticked all the boxes. We were impressed from the start when two preliminary home visits to meet my husband were friendly, reassuring, thorough and geared towards his needs. While I was away my husband had a dedicated care team looking in to make sure he was OK, offering companionship so he didn't feel isolated and providing assistance with medication and any light duties. The carers were diligent, polite, friendly and dedicated with a care of duty that averted what could have been a medical problem had they not been there. They put my husband first, kept me informed, extended their hours to ensure he was not in any danger and gave me total peace of mind as I could not rush back that day. They are exceptional and not only will I use them again, I have no hesitation recommending them to anyone thinking of short or longterm care at home for a loved one.

Home Instead have been an indispensable part of my life for 3 years. Initially helping my VERY reluctant Mum with every day chores to eventually just providing companionship. Dementia took away Mum's independence and when she had to move into a Care Home we kept up the Care Pro visits as Mum enjoyed seeing a familiar face. Mum was ALWAYS pleased to see two particular carers, and I very much appreciated the one to one support they offered. From the very beginning, the initial creation of a care plan, the unscheduled visits to hospital while I was on holiday, the professionalism of a staff member in scheduling appropriate visiting times and the endless videos Mum's 'girls' have watched with her, all I can say is Thank You....I couldn't have done it without you.

We started using Home Instead in April 2024 initially for helping shower my father. The carers were lovely and were always happy and friendly. A few month's ago we needed to urgently increase the care to include my mother. Home Instead were amazing and immediately organised carers to cover a much more complicated situation. All the carers have been so kind, understanding and compassionate. They spend time not just dealing with the general needs of my parents but also interact with them which is wonderful. The management team are just amazing - nothing is too much. I can highly recommend Home Instead.

My family was recently placed in a situation where my mother and father needed urgent care at their home. Within 24 hours of our call to Home Instead, we were able to have a face to face meeting with Home Instead, discussing all available options. The next day, we were able to welcome a carer into our family home to assist my parents. Without this being in place, my family would have been in a very difficult situation. I have been so impressed by Home Instead, not just the conclusive care that they have provided my parents, but the tenacity, compassion and warmth of the management team in a very difficult situation. Despite the challenging situation we were in, two staff members in particular, worked incredibly hard to find us an optimal outcome, staying in touch throughout and making adjustments to our care plan as needed. I couldn't recommend Home Instead any more, they are brilliant. They have made such a positive impact on our family.

I have been delighted to have found Home Instead. They are providing ongoing live in care to my elderly parents and also respite care for my physically disabled husband and we wouldn't be without them.

The service for the very clients with different needs and expectations is superb - client focused, flexible, responsive. The carers are great and really well supported by their managers- who also support me, which is really helpful. And they link in well with other services so that it's a good joined up approach for their clients. And any problems are swiftly resolved.

I highly recommend Home Instead.

Thank you

We are very grateful to Home Instead for their care and support that our mum has received over the past year. She has always been a strongly independent lady and the thought of people coming into her home filled her with dread. She finally realised that she needed support when everyday tasks were becoming increasingly difficult for her. From the first introduction by the care manager, who explained all available options and created a health care plan, to the daily visits from the care pros, the service has been professional and person centred. Mum has a great rapport with all her 'ladies' and looks forward to their visits, including trips out to coffee shops and support to medical appointments and the hairdresser. This had brought such relief to my sister and I, knowing that mum is content, well cared for and treated with dignity, as we both live some distance away. We are always kept informed by the team of any issues or concerns and know that there is always someone to speak to.

Home Instead have been helping us for over 2 years with the ever-changing care needs of my parents, who suffered a serious heart attack and stroke just weeks apart. From the start, I was struck by the warmth, professionalism and adaptability of the team. They acted quickly and put bespoke care in place without delay. Over time, they've become a reassuring presence through hospital stays, emergencies and ongoing care-always responsive and flexible, even arranging live-in care at very short notice. The staff are consistently kind, respectful and cheerful, and treat my parents with genuine care and compassion. Their positivity has lifted our spirits during some very difficult times. Special thanks to the staff and one in particular who came with little notice to stay with my father. You've made such a difference and we're so grateful.

Excellent service, enjoy the company of all the care professionals that come to see me. A valuable service that I wouldn't be without. Nothing is too much trouble.

Those involved in my mother's care gained great confidence in their abilities and wouldn't hesitate to use them in the future.

Home Instead looked after our blind mum for almost a year enabling her to remain at home. Their care was excellent; supportive and kind, respectful and trustworthy. The team were able to support us with providing the best care and liaising with other care professionals where they had more clout for further safeguarding.

My siblings and I have been very impressed with and grateful for the support that the whole Home Instead team have provided for our mother over the last two years. They were professional, knowledgeable, proactive and supportive throughout the period they provided care for our mother. They were very responsive when the care provided for Mum needed to be increased, and incredibly helpful dealing with doctors, pharmacists and others in the overall care system. The carer who led our relationship, was excellent throughout, and the care pros who looked after Mum day to day did so with great care and attention.

I am a service user and have been for a few years now. I have been happy with the service provided but find change difficult. I prefer the same carer. I like having a visit once a day for my personal needs (which are met).

I just wanted to thank Home Instead colleagues for an amazing quality of service - generally over many years but especially over the last few weeks when my Mother has needed extra support. Home Instead have been there for her, and are so caring. It is reassurance for us as a family to know that my Mother is safe and being care for so well by a professional team, given we live at a distance. Recently when Mum needed extra care visits due to a fall Home Instead colleagues sorted this within hours and then visited Mum to check she was happy with the arrangements. They also were able to call in other health care professional rapidly when Mum needed to see additional nursing care.