Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)

Unit 5, Castle End Business Park, Ruscombe, Reading RG10 9XQ

Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)
Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)
Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)

The team at Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) provides bespoke social care and support throughout East Berkshire and South Oxfordshire to enable clients to live fulfilling lives, with respect and dignity, in their own homes for as long as possible. Home Instead assigns an individual CAREGiver to the client and works hard to build appropriate, supportive relationships, with flexible care tailored to the clients' individual needs.

The team has a great depth of caring experience, takes satisfaction in offering home help and companionship, is skilled in post-hospital re-enablement, medication management, personal care, and has a particular specialism in dementia care.

It is regulated by the CQC and passed inspection (June 2016) with a rating of 'Good'.

The mission is to help clients throughout East Berkshire and South Oxfordshire to continue to live an enjoyable satisfying life, in their own home, for as long as possible.

Group : Home Instead Senior Care

Person in charge: Melissa Johnson (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 45

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.5 Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) has a Review Score of 9.5 (9.476)

The Review Score of 9.5 (maximum of 10) for Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.976 for Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) is calculated as follows: ( (82 Excellents x 5) + (2 Goods x 4) ) ÷ 84 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)

  • Son of Client/Service User
    5
  • Client / Service User
    4
  • Daughter of Client/Service User
    3
  • Relative of Resident/Service User
    1
  • Wife of Client/Service User
    1
  • more

I could not hope for better care. My carers are so friendly and not "pushy!"

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother is 86 years old and has dementia. Home Instead provide one to one-hour companionship service per week and also additional visits if I go away for some time during the week.
I have found the managers and carers to be polite, respectful, helpful and efficient.
My mother very much enjoys her companionship visits.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have always found carers who have come to help us helpful, caring and very pleasant.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead do exactly what we wanted them to do - provide support and ensure all is well on days when I do not visit. The carer has established a very good personal relationship with Father, and I have peace of mind. All in all, a very good, reliable service.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have nothing but positive comments about the team at Home Instead. A team of carers has been assembled to make daily visits to my relative. She is quite reluctant to change and the team is working carefully to build a relationship with her. They are respectful and are finding a perfect balance of approaches to assist her with personal care and keeping her flat tidy.
The management team is always helpful and work to find creative solutions as I live out of the country and having met all parties, I am fully confident that my relative is being well looked after.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carers are exceptional. They look after mum as I would myself with attention to detail and a totally personal approach. They share helpful practical information, work together as a team with the family to keep mum safe and well. We have been well supported and communication is excellent. They make mum's life happy and secure- life is so much better with them involved!!

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Had same caregivers for 4 years, everything she does, she does very well and doesn't need to be asked. I am very pleased with the service. Much better than the previous agency.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Paul Westgarth, Director at Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) responded to this review on 01 Sep 2016:

Thank you for your views, clearly our Care Givers are often very exceptional people who do, quite simply, care.

This has been a useful review and every aspect has been covered in a thorough way. We are extremely pleased with the standard of care provided by Home Instead and all is working extremely well. All the carers are very caring and client focused.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Paul Westgarth, director at Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) responded to this review on 15 Jul 2016:

Thank you for your kind comments, they will be shared with the Care Giver concerned

Our carer is always cheerful and helps out with small jobs if I ask her.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

paul westgarth, director at Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) responded to this review on 26 May 2016:

Thank you for you comments....our Care Givers try very hard to go the extra mile
Paul Westgarth
Director

I have to say that this company is what I call "Top of the bill", which means excellent.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Paul Westgarth, Director at Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) responded to this review on 18 Mar 2016:

Thank you for your endorsement...great to be up there with Morecambe and Wise!

We are extremely pleased with the service provided by Home Instead. The care is first class.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Paul Westgarth, Director at Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) responded to this review on 11 Mar 2016:

Thank you for your kind comments.

Excellent service- they give exceptional support. Really appreciate the attention to detail.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Paul Westgarth, Director at Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) responded to this review on 10 Mar 2016:

We are very pleased to receive such a positive review and have passed on your comments to the Care Givers involved who always appreciate feedback.

We are completely satisfied with the service provided by Home Instead. Mothers general condition is a testament to the fantastic level of care that she has received from her carer.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Paul Westgarth, Director at Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) responded to this review on 28 Jan 2016:

We work very hard to provide excellent support through local CareGivers who genuinely Care about their Clients...and it is really encouraging to receive positive comments like these.

Home instead are excellent at helping mum keep her independence at home.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

p westgarth, director at Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) responded to this review on 14 Jan 2016:

Thank you for your very positive feedback

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