Home Instead (Maidenhead, Henley & Wallingford)

Unit 5, Castle End Business Park, Ruscombe, Maidenhead RG10 9XQ
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9.9 89 Reviews
  • Home Instead (Maidenhead, Henley & Wallingford), Maidenhead
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Care Provided by Home Instead (Maidenhead, Henley & Wallingford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We can start from as little as an hour a week and have a minimum visit time of 1 hour.
Hourly and live in fees are available on request.

Good to Know

Group/Owner

Person in charge

  • Melissa Johnson (Director)
Are you the Owner/Manager of Home Instead (Maidenhead, Henley & Wallingford)? View your Advertising Options

Home Instead (Maidenhead, Henley & Wallingford) Reviews (89)

9.9

Home Instead (Maidenhead, Henley & Wallingford) has a Review Score of 9.9 (9.899) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Maidenhead, Henley & Wallingford) has 89 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Maidenhead, Henley & Wallingford)
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Total of 89, showing 1-20
Review from Caroline S (Daughter of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Home Instead in April 2024 initially for helping shower my father. The carers were lovely and were always happy and friendly. A few month's ago we needed to urgently increase the care to include my mother. Home Instead were amazing and immediately organised carers to cover a much more
complicated situation. All the carers have been so kind, understanding and compassionate. They spend time not just dealing with the general needs of my parents but also interact with them which is wonderful. The management team are just amazing - nothing is too much. I can highly recommend Home Instead.
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Review from Charlie A (Son of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family was recently placed in a situation where my mother and father needed urgent care at their home. Within 24 hours of our call to Home Instead, we were able to have a face to face meeting with Home Instead, discussing all available options. The next day, we were able to welcome a carer into our
family home to assist my parents. Without this being in place, my family would have been in a very difficult situation. I have been so impressed by Home Instead, not just the conclusive care that they have provided my parents, but the tenacity, compassion and warmth of the management team in a very difficult situation. Despite the challenging situation we were in, two staff members in particular, worked incredibly hard to find us an optimal outcome, staying in touch throughout and making adjustments to our care plan as needed. I couldn't recommend Home Instead any more, they are brilliant. They have made such a positive impact on our family.
Reply from Paul Johnson, Owner at Home Instead (Maidenhead, Henley & Wallingford)

Thank you so much for your kind message. We appreciate you taking the time to share your experience, and are so glad you are happy with the support your parents have received with us.It means a great deal to know that you are happy with the support your family receives during such a critical and what can often be a stressful time. Being there when families need us most is at the core of what we do, and it's wonderful to hear that our team's swift response, compassion, and commitment made a difference for your parents-and for you.We're especially pleased to hear that the care provided was not only timely but also flexible and tailored to your evolving needs. We'll be sure to pass your praise along to the team, especially the staff members who went above and beyond to support your family - it means a lot when they hear such feedback.Thank you again for your message - we are very pleased we have been able to support your family.

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Review from H G (Partner of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been delighted to have found Home Instead. They are providing ongoing live in care to my elderly parents and also respite care for my physically disabled husband and we wouldn't be without them.


The service for the very clients with different needs and expectations is superb - client focused,

flexible, responsive. The carers are great and really well supported by their managers- who also support me, which is really helpful. And they link in well with other services so that it's a good joined up approach for their clients. And any problems are swiftly resolved.


I highly recommend Home Instead.

Reply from Paul Johnson, Owner at Home Instead (Maidenhead, Henley & Wallingford)

Thank you so much for your kind and thoughtful feedback. We are delighted to hear how much of a positive impact our care has had. It's a privilege to support your parents and husband, and we're so pleased that our team has been able to meet the needs of your loved ones with flexibility and care.Knowing that our carers and managers have been able to support not just your family members to such a high standard, but you as well, means a great deal to us all. Providing a joined-up, responsive service is at the heart of what we do, and it's so encouraging to hear that this has made a difference to you.Thank you for your recommendation and for taking the time to share your experience-it's very much appreciated.

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Review from Nicolas S (Son of Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed overnight care for my mother who has been bed bound for the previous couple of months and was active during the night. Home Instead understood the particular requirements of the brief, which were not straightforward, and provided highly professional and very pleasant carers at short notice.
They were also flexible. It was not complicated to complete the forms and were able to get the support very quickly.
Those involved in my mother's care gained great confidence in their abilities and wouldn't hesitate to use them in the future.
Reply from Paul Johnson, Owner at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your kind words about the support your mum received with Home Instead. We are glad our services made a positive difference to her and the family.

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Review from Sarah W (Daughter of Client) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been looking after and supporting my mum for the last 5 years. I couldn't be more impressed by their dedication and professionalism. They go above and beyond what we expected, and nothing is too much trouble. They have enriched my mother's life. Thank you.
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Review from Roxanna B (Daughter of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the period I have cared for my mother, I have engaged various home care providers. Home Instead (Maidenhead, Henley & Wallingford) has been the most supportive and efficient by far. Their caregivers are exceptional, and their office team is professional, dedicated, and consistently helpful.
Home
Instead ensures a reliable schedule and assigns the same caregivers at the same time each week. They match caregivers to clients thoughtfully, rather than filling schedules randomly. My mother, who has moderate to severe Alzheimer's, receives excellent personal care from capable, friendly, and empathetic caregivers.
Caring for a parent with dementia is physically demanding and emotionally challenging, and I am immensely grateful for the support and respite Home Instead provides several times a week. I wholeheartedly recommend them.
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Review from Mel R (Daughter of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead were always on hand to give my late father all the support and attention he needed in his last days at home. The carers who visited were devoted to my dad and my mum.
Personalised care is never an afterthought and I always felt safe leaving my parents in the care of Home Instead whenever
I left theirs after visiting. Their carers are also I feel part of the family and a huge support to family members such as myself.
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Review from Juliette W (Daughter of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent quality of care and support for my mum. Gives me total confidence that Mum is well cared for with kindness, dignity and compassion. There is consistency of care, excellent handovers and proactive communication.
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Review from Anne S (Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Home Instead were amazing! The office staff and carers were all kind, considerate, compassionate, and caring. They went above and beyond to ensure my mother had the best possible care when she returned home following a hip replacement.
I would recommend their amazing services to anyone
needing some extra support to carry on living at home independently.
Thank you, team!
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Review from Dianne S (Mother of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff that work with my son are all lovely, kind and caring. Office staff are nice, always friendly, helpful and keep me updated if there is a change to my son’s care. Nothing is too much trouble. My son is happy with the support he receives and gets on well with the staff.
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Review from A S (Niece of Client) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt who lives alone and has mixed dementia was adamant that she didn’t want any support or care for herself. The team were exceptionally patient, kind and persistent in encouraging her to accept help. The care and support she has received have been exceptional and my aunt now looks forward to her
daily visits from “her friends” and she is so much happier. The team have stepped in to help out in times of crisis when she has fallen and had to go to hospital. I live a distance away, and it has given me comfort to know how well-supported my aunt is, which in turn, allows her to stay in her own home.
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Review from Nic J (Son of Client) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care and love was shown to my dad. It is true that the quality of carers does vary but overall I have nothing but praise for the help support and kindness shown over an extended period. Thank you.
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Review from D C (Son of Client) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provides an excellent caregiver service to my mother. They are extremely diligent and very flexible when needed. They also provide great communication. All of the caregivers are professional and thoughtful. We feel that they are more like partners in the care of our mother.
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Review from Tom W (Son of Client) published on 21 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carer is very caring and friendly and the agency is easy to get hold of and engage with. The online portal is very easy to access and very helpful. The communication is good and the payment process straight forward.
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Review from Katrina W (Daughter of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had long been resistant about getting support, worrying about losing her independence. Home Instead’s manager managed the process skillfully and sensitively - from initial meetings with Mum at home, getting to know her and exploring what support she might find helpful, to matching her thoughtfully
with a carer whom she could readily connect with.
“What took me so long?!” commented Mum after her carer’s first visit. My sister and I are delighted and relieved that the transition has gone so well. Pushing 90, Mum now admits that her support needs will change over time, and recognises the significance of having someone she feels comfortable with in her home. The carer is wonderful - patient, kind, with a lovely sense of humour and Mum really looks forward to her visits.
Thanks, everyone at Home Instead!
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Review from S B (Daughter of Client) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff member who leads and runs the team in particular is very responsive and helpful in difficult situations. She is in regular contact even out of working times and has persevered to ensure Mum gets care.
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Review from K M (Daughter of Client) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead Team visited my parents during lockdown, supporting my Mum who was caring for my Dad who has dementia. The care, support and friendship that they offered was truly outstanding with the carers becoming more like friends over this period, often going above and beyond. For this reason,
we had no hesitation in continuing with a reduced level of care for Mum when Dad went into a care home.
Her carers have again been terrific, helping her with some of the more tricky jobs around the home. She really looks forward to a friendly chat with her lovely carer and we will definitely turn to Home Instead if we find that Mum need more support in the future.
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Review from Martin S (Son of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead's carers give me such peace of mind that my mum is safe and well.
It's reassuring that she really enjoys their company and they brighten her day when they visit.
I can't recommend them highly enough.
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Review from J P (Daughter of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided a very good service to my mother since August last year.
The same three carers have been attending Mum throughout that time with very little variation at all. This has enabled relationships to develop between Mum and her carers.
Mum’s needs have altered recently and Home
Instead have been able to flex their provision, changing times and days with 2 weeks' notice.
The support from Home Instead managers and the office team has been very good. They are easy to talk to and always return calls promptly.
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Review from Jane G (Daughter of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been providing home care to my mother for 18 months now. The care team is excellent, it is good that it is a small allocated team of caregivers that see my mum, as it means she has been able to get to know them and they her. My mum has always been treated with dignity and respect. The
head office team at Home Instead are very responsive and the carer scheduling is run very efficiently, so if a carer is off sick or on leave another member of my mum's team will automatically be organised to stand in. Equally, on odd occasions where we have needed some extra support, this has been arranged.
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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead (Maidenhead, Henley & Wallingford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for Home Instead (Maidenhead, Henley & Wallingford) is calculated as follows: ( (80 Excellents x 5) + (9 Goods x 4) ) ÷ 89 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Maidenhead, Henley & Wallingford) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (24)

Meet the Team (0)

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Frequently Asked Questions about Home Instead (Maidenhead, Henley & Wallingford)

What Type of Services does Home Instead (Maidenhead, Henley & Wallingford) offer?

Home Instead (Maidenhead, Henley & Wallingford) offers Home Care.

How many Carers does Home Instead (Maidenhead, Henley & Wallingford) employ?

Home Instead (Maidenhead, Henley & Wallingford) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Maidenhead, Henley & Wallingford) to verify any information. View our terms and conditions. Home Instead (Maidenhead, Henley & Wallingford) has an Basic Service - more info.