Home Instead (Maidenhead, Henley & Wallingford)

Unit 5, Castle End Business Park, Ruscombe, Maidenhead RG10 9XQ
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9.9 89 Reviews
  • Home Instead (Maidenhead, Henley & Wallingford), Maidenhead
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Care Provided by Home Instead (Maidenhead, Henley & Wallingford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We can start from as little as an hour a week and have a minimum visit time of 1 hour.
Hourly and live in fees are available on request.

Good to Know

Group/Owner

Person in charge

  • Melissa Johnson (Director)
Are you the Owner/Manager of Home Instead (Maidenhead, Henley & Wallingford)? View your Advertising Options

Home Instead (Maidenhead, Henley & Wallingford) Reviews (89)

9.9

Home Instead (Maidenhead, Henley & Wallingford) has a Review Score of 9.9 (9.899) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Maidenhead, Henley & Wallingford) has 89 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Maidenhead, Henley & Wallingford)
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Total of 89, showing 61-80
Review from Giles B (Son of Client) published on 26 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been providing excellent care to our father for a number of years. The office and management team are superb at keeping us informed at all times and have been faultless in accommodating requests even at very short notice. Over the years father's requirements have changed and the team
have been there to support us every step of the way.
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Review from Raymond P (Son of Client) published on 25 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
For some time my mother (aged 97) has had Home Instead, providing overnight care and assistance with meals during the day. A few weeks ago my mother had a fall and broke her arm. Quite traumatic at aged 97. From this moment onwards and likely to be for some time yet she has needed 24-hour care and Home
Instead have been able to provide this. An absolutely brilliant service and it was immediately there when desperately needed.
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Review from Fiona B (Daughter of Client) published on 13 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead will not let you down. I have used their services twice, the first was last year when my mum was about to be released from hospital and I did not know how I would manage. Within hours they arrived to complete an assessment, all the paperwork and had a plan in place to start the next day.
They cared, literally. A fabulous team of 3 managed by a wonderful lady. I am currently using Home Instead to visit my mother in her Nursing Home on companion visits twice a week. This is proving invaluable for Mum who has dementia, almost deaf and does not see well, to have regular one-to-one chat and companionship. This is a huge relief to me as I do not live locally. They are always available on the phone, everyone is efficient and understanding. I don't generally 'do' reviews but I cannot recommend them highly enough.
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Review from Judy C (Daughter of Client) published on 5 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely pleased and impressed with Home Instead. We were only looking for a companionship visit once a week for my father for now and we had tried several agencies who were not able to accommodate this. But Home Instead have such a refreshing 'can do' mentality. This was no problem for
them and neither was us adding on additional ad hoc visits, including ones at weekends. My sister and I really appreciate having an agency such as Home Instead to support us in caring for my father.
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Review from Ian H (Son of Client) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found that careers are very supportive of Mum and exceedingly kind and patient. The office staff are always prompt at replying and answering any queries and are more than willing to accommodate any changes of requirements.
There is always a phone call if there are any issues to be discussed
and there is a regular meeting to discuss additional requirements due to Mum's condition.
My sister and I feel very supported by the team who look after Mum who at times can be demanding. It is a great weight off our shoulders.
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Review from Philippa A (Client) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided a care giver for me for the last 4 months. Right from my first introduction their care has been excellent, they are very careful to match the care giver to the client. The only reason that I am no longer employing them is because I now need full time, live in care. I shall
be sorry to say goodbye to my Home Instead care givers.
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Review from Pam (Daughter of Client) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for 16 months now, during this time Mum's care needs have changed and increased. The Home Instead office staff and visiting caregivers have been fantastic, working with us to understand Mum's cognitive changes and develop a solid team to support us keeping her happy at
home. We have been able to keep consistent carers who have demonstrated levels of commitment, integrity and genuine caring friendship towards our Mum. We have been very impressed with the team and office support staff in recent months when we've had some challenging issues to deal with. Liaison with the office to make changes and update care needs is efficient, timesheet and invoice accuracy is excellent. Ultimately though our praise is for the quality of our four caregivers who provide such a wonderful level of care across a range of roles/duties, understanding and supporting Mum.
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Review from Yvonne W (Wife of Client) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is not my practice to partake in reviews but in this instance, I would say that I have no hesitation in recommending Home Instead to any one of my friends and would happily use Home Instead again.
This is the first experience of home care we have had and it has been superb on all counts.
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Review from Paula M (Daughter of Client) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I simply cannot praise Home Instead enough. It's not just the caregivers that actually care about the Client, the office Staff do as well and everyone seems to be totally 100% genuine with this. The carers are always punctual, polite, efficient and, without exception seem to enjoy their jobs. My parents
have built up a lovely rapport with their team of Carers and living locally, I have also had the pleasure of meeting them. They always treat them with respect, dignity and care almost as if they were their own Family members. I would have no hesitation in recommending them to any friends/Family and I am so grateful to the person who recommended them to me.
Thank you Home Instead, it's truly a minefield out there when looking for Carers but your support and care has been amazing.
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Review from Karen B (Daughter of Client) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided was excellent and we could not fault anything. Our Mother received excellent care and the carers not only cared for her but ensured the rest of family were coping as well. I would highly recommend the service we received to anyone else in the same situation. All carers went above
and beyond their duties.
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Review from Amanda K (Daughter of Client) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home care by two carers at present for my mum is outstanding. The care provided goes "above and beyond" in my opinion and ensures Mum is able to remain in her own flat, keeping independence. So grateful.
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Review from Alison H (Power of Attorney of Client) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our company has been commissioned by the solicitor holding an EPA for our client to ensure that her care needs were met and to oversee her care arrangements. Our client has dementia and we came to Home Instead, Maidenhead when the existing care provider, at short notice, was unable to provide care cover.
The directors responded immediately at a weekend and ensured that all the necessary paperwork was with us to be forwarded to the Attorney on the Monday morning. The director arranged to undertake an urgent care assessment and provided very experienced and well-trained carers to cover the care gaps. Their carers have provided outstanding care in a sensitive and gentle way. I have also been impressed by the carers' attention to detail and, although it was known that this was a very short term assignment, their diligence in bringing care and home issues to my attention.
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Review from Jane P (Daughter of Client) published on 7 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been using the services of Home Instead for nearly four months and I can't praise the team enough. Mum has recovered really well after her initial fall, back in January and her hip replacement. I believe part of this recovery is due to the carers she has come in every morning, which has been
great, Mum and her carer seem to have really hit it off, thank you so much for your fantastic pairing.
From the very beginning, you have made it so easy and filled the whole family with confidence which has taken away a lot of our worries at a time when Mum had lost her confidence and at 88 has ensured Mum keeps her independence and has regained her confidence. The fantastic service is allowing Mum to stay in her house on her own and we know how precious this is.
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Review from Doreen M (Client) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only used the agency for a few weeks and I am really pleased with the standard of care I have been offered. I was disappointed at the beginning of this period as my carer was taken poorly with mumps and then she had booked her holiday straight after this time.
I had a very young person in her
place and needed somebody more experienced. Pleased to say I have been very pleased with the person. At present, I have a very hard working caring person helping me.
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Review from Cindy S (Daughter of Client) published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great people/service/organisation. Cannot fault anything they allow me not to worry about my mum and always flexible if needed.
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Review from Joan L (Client) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not hope for better care. My carers are so friendly and not "pushy!"
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Review from Richard B (Son of Client) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 86 years old and has dementia. Home Instead provide one to one-hour companionship service per week and also additional visits if I go away for some time during the week.
I have found the managers and carers to be polite, respectful, helpful and efficient.
My mother very much enjoys her
companionship visits.
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Review from Diana S (Client) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found carers who have come to help us helpful, caring and very pleasant.
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Review from Robert (Son of Client) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead do exactly what we wanted them to do - provide support and ensure all is well on days when I do not visit. The carer has established a very good personal relationship with Father, and I have peace of mind. All in all, a very good, reliable service.
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Review from Heather J (Relative of Client) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but positive comments about the team at Home Instead. A team of carers has been assembled to make daily visits to my relative. She is quite reluctant to change and the team is working carefully to build a relationship with her. They are respectful and are finding a perfect balance of
approaches to assist her with personal care and keeping her flat tidy.
The management team is always helpful and work to find creative solutions as I live out of the country and having met all parties, I am fully confident that my relative is being well looked after.
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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead (Maidenhead, Henley & Wallingford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for Home Instead (Maidenhead, Henley & Wallingford) is calculated as follows: ( (80 Excellents x 5) + (9 Goods x 4) ) ÷ 89 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Maidenhead, Henley & Wallingford) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (24)

Meet the Team (0)

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