We Love Care

Burlington House, York Road, Maidenhead SL6 1QS
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9.8 52 Reviews
  • We Love Care, Maidenhead
This is a boutique private care provider offering a wide range of care services into their local community.

They deliver the highest standards of care with allocated care staff delivering a detailed care plan devised by customers incorporating their choices, wishes and needs delivering a service that their customers direct to an exemplary standard and one that is over and above their competitors.


Since incorporation, the group has gone from strength to strength with an excellent reputation in their region gaining over 90% of new clients from word of mouth.

It offers care services Monday to Sunday from the hours of 7 am to 10.30 pm 365 days a year and also a live in service offering 24 hour care.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

Fees are available to send to all client enquiries

Good to Know

Owner

  • We Love Care Ltd

Person in charge

  • Sarah Marsden (Owner/Director and Registered Manager)
Total of 54, showing 1-20
9.8

We Love Care has a Review Score of 9.8 (9.841) out of 10, based on 14 reviews in the last 2 years. Over all time We Love Care has 52 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Experience has been excellent. Mum had struck a great bond with the "we love to care" team which is really comforting for me as I know that she is in good hands. The office has always kept me appraised of any change in the Rota and on a regular basis they let me know of mum's needs including a list
of what good there is in the house, keeping mum's mobile phone charged so that I can continue to contact her on a regular basis. I am happy to know that Mum is in good hands

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been with We Love Care for nearly 2 years. He is so happy with the staff. No complaints. My husband loves to chat with the carers. They are always punctual.
The office staff are very helpful. I would definitely recommend We Love Care to anyone who needs assistance for their loved ones

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Overall Experience  Overall Experience 4.0 out of 5

Just to say that my Mum finds them most helpful, some do the washing. Make the bed, cook her meals, so yes, they are very good. Thank you for all your help and support. What more could I say? We do not need to write an essay to say how we feel

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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the Company or the carers. The carers are lovely and understanding, the office staff are always available ready to help when needed. Mum was always in and out of hospital until we got We Love Care and the hospital admissions went down to nearly zero. Mum obviously has some favourites
like one she calls the dancing lady, the one with the lovely accent plus some of the younger one. When Mum has been in hospital the carers call me to see how she is getting on. I would recommend the Company to everyone 100%. No complaints.

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Overall Experience  Overall Experience 5.0 out of 5

I enjoy listening to the carers making my brother happy and laughing. He is always telling the carers he loves them. The carers are always punctual and leave our home spotless which helps my mum.

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Overall Experience  Overall Experience 5.0 out of 5

I have absolutely nothing negative to say about We Love Care, their compassion towards my Nan was nothing but incredible. She was sometimes a handful to deal with and the carers always knew exactly how to handle the situation without causing her anymore stress! The girls in her last few days were amazing,
we wouldn't have got through it without them<3 Would definitely recommend WLC to anyone needing assistance with their loved ones!

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Overall Experience  Overall Experience 5.0 out of 5

My husband enjoys all the times that we love care come. The carer sometimes helps him make lunch. He sometimes has a pamper session, goes to Mac Donald's, goes to Costa, goes to Tesco, plays Rummikub. The list is endless. I can go out to my groups safe in the knowledge that he is safe and well looked
after. Sometimes he even goes out with the carer in the car for lunch at Toby Carvery. My husband never gets bored

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Overall Experience  Overall Experience 5.0 out of 5

We Love Care have been looking after my 90-year-old grandmother for over the past year, and I can honestly say they are incredible. What sets them apart is how they're always available when we need them most. On several occasions, I've called seeking advice, and any family member can reach out - they're
consistently there to help and support us. I couldn't ask for more from a care company. I know my grandmother can sometimes be particular about who she feels comfortable with, but the owner of We Love Care, makes sure that the right carer - one who truly fits my grandmother's specific needs and personality - is matched with her. The level of personalised attention and genuine care they provide gives our entire family peace of mind. I would highly, highly recommend We Love Care as a care company to anyone looking for compassionate, reliable home care services.
- Satisfied Family Member

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Overall Experience  Overall Experience 5.0 out of 5

We are beyond delighted with the service we have received from We Love Care. From the carers themselves to the detailed records they provide, everything is exemplary, and we would not hesitate to recommend them.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for your review. We are so pleased you are happy with our service.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise We Love Care enough. My mum was in a difficult situation, and We Love Care stepped in immediately and amazingly, and gave her and my sister and myself all the support and help we could possibly have wished for at a time when we were in need. Everyone we met or spoke to really genuinely
does love care. I cannot imagine that any other care organisation anywhere could have given us more. I honestly don't have a single negative thing I could say about them.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much Huw for taking the time to feedback to us. Your feedback means the world to us and we were so happy to have been able to be there for you all. We will miss you and your wonderful mum.

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Overall Experience  Overall Experience 5.0 out of 5

Always happy with the service and find the app on the phone really useful with the info regarding the visit included. Tasks all complete with detail. Any issues are fed back and help is given where needed.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for your review and feedback.

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Overall Experience  Overall Experience 5.0 out of 5

Wonderful professional service when in desperate need. Always had same carer, who is a wonderful example of what care should be. Would only have to change if she is ill. Cannot speak highly enough of everyone concerned.

Reply from Sarah Marsden, Director at We Love Care

Thank you for taking the time to provide us with your feedback, We really appreciate it.

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Overall Experience  Overall Experience 5.0 out of 5

Efficient, capable, friendly care service, from start to finish.
The office staff are friendly, helpful and attentive to any special requests.
The carers have all been well trained and empathetic, attentive to having good chemistry between them and my wife.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for your kind review, we really appreciate and value feedback and are so happy you are happy.

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Overall Experience  Overall Experience 5.0 out of 5

Great service, great staff, at a great price, very easy people to deal with. All the staff act in a professional manner and are easy to speak to, and any issues that arise are dealt with quickly and in a professional manner by staff or management.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for your lovely review. We appreciate you taking the time and value your feedback.

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Overall Experience  Overall Experience 4.0 out of 5

I have my issues with the Owner. My contract was stopped because BCC fund my care and the fees were very high. I was very annoyed with how they shifted things around in the office but, it would be churlish not to recommend them on the basis that you are secure enough to pay for the best and demanding
enough to ensure that you get that for your money. If you can do that, you will get very good care indeed - having sampled so many others.

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Overall Experience  Overall Experience 5.0 out of 5

I want to tell you how well my son is getting on with your wonderful carers. We really couldn’t be happier. He is treated so well, he has been out to all different places and nothing is too much trouble. We have never laughed so much. Music, singing, selfies he is in his element. He has started wearing
jeans which might not seem a big thing, but his carer made it clear from the first day that nothing is too much trouble and jeans are no problem. All the carers style his hair, put his aftershave on, shave and moisturise his face. Again it is another huge thing for him. I don’t know how to explain it but it’s like he is his own person, he is treated like an adult rather than a child.


Another thing that I’m really happy about is his carer she includes my younger son. He struggles with meeting new people due to his ADHD and ASD but she has made him so at ease, that he actually now comes downstairs to join in the fun. It’s so refreshing to be surrounded by such happy carers.

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Overall Experience  Overall Experience 5.0 out of 5

I'm pleased with the service I get. The care has been good at all times.

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Overall Experience  Overall Experience 5.0 out of 5

The first visit my dad had with We Love Care was fantastic, the team of carers he had where just amazing! They really became a part of our family. Dad would light up when his ladies would come in, they were always extremely professional and we always had the same carers regularly which was such a plus.
We could not have managed without them all and thank you for making the time we had with Dad so enjoyable!

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Overall Experience  Overall Experience 5.0 out of 5

Very kind.
Always happy.
The girls in the office always happy to help me.

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Overall Experience  Overall Experience 5.0 out of 5

The care team are amazing.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for We Love Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for We Love Care is calculated as follows: ( (82 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 93 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for We Love Care is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

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Meet the Team (9)

Sarah

Sarah Marsden

Job Title: Director/Registered Manager

Joined: 2017

My love of care began in 2017 after owning and running my own specialist social care recruitment business for many years and also leading a large care team who were working on temporary assignments within local care homes and home care agencies. I noticed many issues within the sector which worried me deeply, one of which was that owners were having difficulty in recruiting and retaining a quality work force. This didn’t seem to be a priority, nor was it something they seemed to care very much about at all and secondly I noticed that the level of customer service to clients was not at the forefront of providers minds.


One thing I was sure of without doubt, was that any care agency can only be successful if their staff were happy and motivated and if they had the right level of high quality staff working for them. I felt strongly that this needed to be addressed within the industry. I knew their was a gap in our community for a smaller agency, delivering a higher level of personalised care service. Even though I loved my recruitment career, I wanted to do something which gives back to our community and helps others outside the corporate world where I worked at the time. We Love Care wasn’t built to provide me with an income, as my recruitment business does just that, but it was built solely to provide a service to our local community. Since starting We Love Care I haven’t looked back and I can honestly I am the luckiest business owner.


We Love Care is pretty stress free to oversee, I never go to sleep worrying about the quality of my team or the levels of care we provide and this is due to the wonderful team I have around me. The team truly are amazing and from the moment I went out on my first care run I was in absolute awe of how special and important the job they do is. I love coming into work and I love watching our new clients transform under our care, alongside watching my team progress and grow within their careers. I truly do have the most rewarding role.


I oversee all operations within We Love Care and am responsible for all client relationships on a day to day basis, along with the recruitment side of the business of course.


I grew up and have lived in Maidenhead for most of my life with my partner and our 15 year old daughter Molly who attends Newlands girls school and my 7 month old son Ezra


I am a huge animal lover and have 3 dogs (Oscar, Elise and Buddy). Elise has been a huge hit with clients who enjoy accompanying me on walks with her and two cats (Elsa and Bella).


In my spare time I enjoy going to the gym, spending time with my family, meditation, Yoga and walks with my dogs.

Melissa

Melissa Blackwell

Job Title: Care Manager

Joined: 2018

I knew I wanted to work in care from a young age when my nan became very ill, we cared for her as a family and knowing that we made her last days as comfortable as possible I always wanted to do that for others.


I started working in care homes around 11 years ago then went onto domiciliary care until the beginning of 2019 when I started my role as a care Co-Ordinator at We Love Care.


I love working for We Love Care as everyone has the same idea of how care should be delivered as I do, all of the staff have been exceptional, and it is nice to be surrounded by a good friendly team.

Zoe

Zoe Eaton

Job Title: Deputy Manager

Joined: 2018

Zoe started with us at We Love Care in October 2018, never having done care before she has excelled in her role and took to it like a duck to water, she started to show passion for the job from the start and quickly earned herself a promotion in August 2019 where she became the Quality Supervisor.


What Zoe loves about her job
''I feel part of a team here, the new challenges we face every day together. We are like one big family''

Jody

Jody Wall

Job Title: PA to Director

Joined: 2017

I have worked with Sarah for over six years now and wouldn’t change it for the world, I started my career in social care over 10 years ago working with vulnerable adults who gave me my passion for care. I completed my level 2 in Health and Social the same year, I moved over to the director's assistant position in 2021 where I work directly with Sarah and the office team.

One of the best things that I love about this job is how close we all are we are one big family we really care for one another and look out for each other, we care for all clients like they are our own and we always make sure no matter what that everyone is happy and offer an open door policy.

I recently got married last year so I have been enjoying married life with my husband we have two cats called Cali and Echo, in my spare time I love socializing with friends and sending time with my family.

Rebecca

Rebecca Ward

Job Title: Dementia Champion

Joined: 2019

I have been working in the care industry for over 10 years now. I love my job and I really am passionate about the clients I care for and I like to go above and beyond for them.
I became a dementia champion as I have a keen interest in the learning and caring for others with dementia.


In my personal life like I like to spend time with my family and friends.
My hobbies are swimming and spending time with friends.

Martina

Martina Phelan

Job Title: Parkinsons Champion

Joined: 2019

My 1st job in care was as a support worker, working with adults moving into independent living and supporting them fully through the transition from family and/or youth care to independent lives. As time went by I moved up in the company to the Team Leader position.

I then changed to domiciliary care where I love working with a focus and a strong team.
I’m a passionate advocate for personal care plans.
I have a varied and busy personal life and like to keep up to date with workshops and training sessions.

Anna

Anna Shillam

Job Title: Palliative and End of Life Care Champion

Joined: 2020

Hi, my name is Anna and I have been working in care for over 5 years. I am a keen advocate for end-of-life care. I find this type of work so rewarding and I feel it is my duty to care for clients in the best way possible.


When I am out of work I love spending time with my family and grandchildren.


I love to go on holiday and have days out with them.

kayleigh

kayleigh Bakins

Job Title: Care Coordinator

Joined: 2021

I have over 15 years of experience in the care sector, having worked in a variety of roles across different settings as well as caring for my own family members. My passion has always been providing high-quality, person-centred support, and I’m proud to have recently returned to my role as a Care Coordinator for We Love Care after taking time off to care for my youngest daughter.
As a mum of two daughters—a teenager and a toddler—I understand the importance of empathy, patience, and flexibility, both at home and in my work. I’m committed to making a positive difference in the lives of those I support and believe that genuine care and communication are at the heart of everything we do at We Love Care.

Mia

Mia Cook

Job Title: Epilepsy champion

Joined: 2023

I have worked for We Love Care for a while now and I really enjoy my time with all the staff and clients that we have.


I have always wanted to become a champion and to undertake more skills, especially regarding epilepsy. The skills I have learnt have really helped me and it’s great knowing I can now help others in more depth.


I have two children and in my spare time, I love to spend time with them as a family.

Frequently Asked Questions about We Love Care

What Type of Services does We Love Care offer?

We Love Care offers Home Care.

How many Carers does We Love Care employ?

We Love Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact We Love Care to verify any information. View our terms and conditions. We Love Care has an Enhanced Service - more info.