We Love Care

Burlington House, York Road, Maidenhead SL6 1QS
Review Us
9.9 54 Reviews
  • We Love Care, Maidenhead
This is a boutique private care provider offering a wide range of care services into their local community.

They deliver the highest standards of care with allocated care staff delivering a detailed care plan devised by customers incorporating their choices, wishes and needs delivering a service that their customers direct to an exemplary standard and one that is over and above their competitors.


Since incorporation, the group has gone from strength to strength with an excellent reputation in their region gaining over 90% of new clients from word of mouth.

It offers care services Monday to Sunday from the hours of 7 am to 10.30 pm 365 days a year and also a live in service offering 24 hour care.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

Fees are available to send to all client enquiries

Good to Know

Owner

  • We Love Care Ltd

Person in charge

  • Sarah Marsden (Owner/Director and Registered Manager)
Total of 54, showing 41-54
9.9

We Love Care has a Review Score of 9.9 (9.860) out of 10, based on 16 reviews in the last 2 years. Over all time We Love Care has 54 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

From the very first meeting with the We Love Care management which was extremely thorough and detailed with questions from both sides being answered clearly.
My wife has always been nervous about people coming into our house and was a bit wary about the first visit, we needn't have worried. The carers
were very professional and polite and treated my wife with kindness. From the word go all the carers have been super and have become part of our family.

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Overall Experience  Overall Experience 5.0 out of 5

Following a terrible experience with a previous care company, we were lucky to be introduced to We Love Care in August 2019. So far they have been excellent and I highly recommend them. Mum, who has dementia and some specific health problems is now well cared for. The Maidenhead agency We Love Care
is exceptionally well run, and I felt all my concerns were carefully listened to and a proper care plan put in place. We were then allocated consistent carers, and they turn up on time four times a day. Any queries/changes I want are always dealt with very promptly and efficiently and carers notes, which I can view on my mobile phone, are informative and helpful which is particularly useful on days when I am unable to visit mum. All the staff are kind, sensible, professional and work well making a great team. At long last, I feel my wonderful mother is being cared for properly as she deserves.

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Overall Experience  Overall Experience 5.0 out of 5

I looked for the right care for my disabled son for years. One day I stumbled across We Love Care and haven’t looked back since.
The whole team are the best. I have the peace of mind that my son is in safe hands!
Myself and my son are looking forward to a very long service with We Love Care. They
consider the family as well as the client, which makes a huge difference.
Thank you, We love Care.

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Overall Experience  Overall Experience 5.0 out of 5

The standard of care is exceptional. Very nice people who do the caring roles. Consistent carers, always on time, very helpful and accommodating. The agency are excellent at keeping you informed if there is any change in carer from the weekly rota provided or if there is any delay in the carer arriving.

Overall, an excellent service with lovely and caring people, both carers and office and you really feel you are the 'only' client.

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Overall Experience  Overall Experience 3.0 out of 5

It's been a very difficult few months due to personal circumstances. We Love Care and its carers have all been helpful and patient in supporting my needs.

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Overall Experience  Overall Experience 4.0 out of 5

Help from June 2018 was good. The carers have kept in touch with my daughter in Cumbria and my son in Somerset. I broke bones in my leg above the ankle (which had broken 22 years ago). I had three weeks in hospital and returned for a checkup and was readmitted as an infection set in caused through a
loose seam in plaster. Came home 2nd Jan 2018 within a few hours developed a nasty chest infection. The agency and my own GP cared for me in January and I got going by the middle of February.

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Overall Experience  Overall Experience 5.0 out of 5

Dad was well-cared for with great respect and dignity. His regular team of carers engaged with him as a person and chatted, sang and laughed with him.
The family's wish for Dad to remain at home for his palliative care was supported and enabled by We Love Care even on his last day. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Finding “We Love Care”, has proved to be the answer to my prayers. Having previously had a bad experience with a care provider, we had some concerns before signing up. Suffice to say, we need not have worried. It was the best thing we ever did.
I have a 96-year-old friend who, with” the help of
“We Love Care” still manages to live alone. The team are friendly, gentle, caring and kind. They go out of their way to look after and support her in every way, treating her as if she were one of their own family, not only with dignity and respect but with genuine affection. They help with washing, dressing, and medication, with meal preparation, shopping and cleaning. When she is up to it they take her out for lunch, on shopping trips and to medical appointments. Nothing is ever too much trouble, making each and every visit eagerly awaited.
I am very grateful to the team for their consistent outstanding service, I really don't know what I would do without them! Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

We have all been so happy with the care you have provided for my Nan during the last 6 months. It’s a huge comfort to know you all treated her like family and gave her the respect and dignity she deserved. All the carers were punctual, reliable and caring. We were always notified of any concerns immediately.
Even now she is in hospital you enquire about her which is lovely. Would highly recommend this company to anyone looking for amazing care for their relatives.
Thanks for everything.

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Overall Experience  Overall Experience 5.0 out of 5

We Love Care staff were extremely welcoming when we approached them and understood our situation and needs. All the carers that have come to the house have been professional, caring and cheerful. The timekeeping has been excellent.

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Overall Experience  Overall Experience 5.0 out of 5

The carers and the company go out of their way to help but also to accommodate everyone in all areas, including financial and they have succeeded with my mother and me.
It is a massive relief to know that such a company and such people are in our lives, available to help whenever needed and to such
an extent.

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Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and caring. They were willing to do anything asked of them and a little bit more. Nothing was too much trouble. They suggested, very often, things to help make our visits better. Very friendly and helpful staff.

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Overall Experience  Overall Experience 4.0 out of 5

Genuine care can only be delivered when client family members and the home are treated with dignity and respect. Currently, that happens with consideration, empathy and friendliness.


This so far a good experience, one to be recommended.

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Overall Experience  Overall Experience 5.0 out of 5

My mum's carers take a lot of time with her. The house is well kept and mum enjoys the company.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for We Love Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for We Love Care is calculated as follows: ( (82 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 93 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for We Love Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (9)

Sarah

Sarah Marsden

Job Title: Director/Registered Manager

Joined: 2017

My love of care began in 2017 after owning and running my own specialist social care recruitment business for many years and also leading a large care team who were working on temporary assignments within local care homes and home care agencies. I noticed many issues within the sector which worried me deeply, one of which was that owners were having difficulty in recruiting and retaining a quality work force. This didn’t seem to be a priority, nor was it something they seemed to care very much about at all and secondly I noticed that the level of customer service to clients was not at the forefront of providers minds.


One thing I was sure of without doubt, was that any care agency can only be successful if their staff were happy and motivated and if they had the right level of high quality staff working for them. I felt strongly that this needed to be addressed within the industry. I knew their was a gap in our community for a smaller agency, delivering a higher level of personalised care service. Even though I loved my recruitment career, I wanted to do something which gives back to our community and helps others outside the corporate world where I worked at the time. We Love Care wasn’t built to provide me with an income, as my recruitment business does just that, but it was built solely to provide a service to our local community. Since starting We Love Care I haven’t looked back and I can honestly I am the luckiest business owner.


We Love Care is pretty stress free to oversee, I never go to sleep worrying about the quality of my team or the levels of care we provide and this is due to the wonderful team I have around me. The team truly are amazing and from the moment I went out on my first care run I was in absolute awe of how special and important the job they do is. I love coming into work and I love watching our new clients transform under our care, alongside watching my team progress and grow within their careers. I truly do have the most rewarding role.


I oversee all operations within We Love Care and am responsible for all client relationships on a day to day basis, along with the recruitment side of the business of course.


I grew up and have lived in Maidenhead for most of my life with my partner and our 15 year old daughter Molly who attends Newlands girls school and my 7 month old son Ezra


I am a huge animal lover and have 3 dogs (Oscar, Elise and Buddy). Elise has been a huge hit with clients who enjoy accompanying me on walks with her and two cats (Elsa and Bella).


In my spare time I enjoy going to the gym, spending time with my family, meditation, Yoga and walks with my dogs.

Melissa

Melissa Blackwell

Job Title: Care Manager

Joined: 2018

I knew I wanted to work in care from a young age when my nan became very ill, we cared for her as a family and knowing that we made her last days as comfortable as possible I always wanted to do that for others.


I started working in care homes around 11 years ago then went onto domiciliary care until the beginning of 2019 when I started my role as a care Co-Ordinator at We Love Care.


I love working for We Love Care as everyone has the same idea of how care should be delivered as I do, all of the staff have been exceptional, and it is nice to be surrounded by a good friendly team.

Zoe

Zoe Eaton

Job Title: Deputy Manager

Joined: 2018

Zoe started with us at We Love Care in October 2018, never having done care before she has excelled in her role and took to it like a duck to water, she started to show passion for the job from the start and quickly earned herself a promotion in August 2019 where she became the Quality Supervisor.


What Zoe loves about her job
''I feel part of a team here, the new challenges we face every day together. We are like one big family''

Jody

Jody Wall

Job Title: PA to Director

Joined: 2017

I have worked with Sarah for over six years now and wouldn’t change it for the world, I started my career in social care over 10 years ago working with vulnerable adults who gave me my passion for care. I completed my level 2 in Health and Social the same year, I moved over to the director's assistant position in 2021 where I work directly with Sarah and the office team.

One of the best things that I love about this job is how close we all are we are one big family we really care for one another and look out for each other, we care for all clients like they are our own and we always make sure no matter what that everyone is happy and offer an open door policy.

I recently got married last year so I have been enjoying married life with my husband we have two cats called Cali and Echo, in my spare time I love socializing with friends and sending time with my family.

Rebecca

Rebecca Ward

Job Title: Dementia Champion

Joined: 2019

I have been working in the care industry for over 10 years now. I love my job and I really am passionate about the clients I care for and I like to go above and beyond for them.
I became a dementia champion as I have a keen interest in the learning and caring for others with dementia.


In my personal life like I like to spend time with my family and friends.
My hobbies are swimming and spending time with friends.

Martina

Martina Phelan

Job Title: Parkinsons Champion

Joined: 2019

My 1st job in care was as a support worker, working with adults moving into independent living and supporting them fully through the transition from family and/or youth care to independent lives. As time went by I moved up in the company to the Team Leader position.

I then changed to domiciliary care where I love working with a focus and a strong team.
I’m a passionate advocate for personal care plans.
I have a varied and busy personal life and like to keep up to date with workshops and training sessions.

Anna

Anna Shillam

Job Title: Palliative and End of Life Care Champion

Joined: 2020

Hi, my name is Anna and I have been working in care for over 5 years. I am a keen advocate for end-of-life care. I find this type of work so rewarding and I feel it is my duty to care for clients in the best way possible.


When I am out of work I love spending time with my family and grandchildren.


I love to go on holiday and have days out with them.

kayleigh

kayleigh Bakins

Job Title: Care Coordinator

Joined: 2021

I have over 15 years of experience in the care sector, having worked in a variety of roles across different settings as well as caring for my own family members. My passion has always been providing high-quality, person-centred support, and I’m proud to have recently returned to my role as a Care Coordinator for We Love Care after taking time off to care for my youngest daughter.
As a mum of two daughters—a teenager and a toddler—I understand the importance of empathy, patience, and flexibility, both at home and in my work. I’m committed to making a positive difference in the lives of those I support and believe that genuine care and communication are at the heart of everything we do at We Love Care.

Mia

Mia Cook

Job Title: Epilepsy champion

Joined: 2023

I have worked for We Love Care for a while now and I really enjoy my time with all the staff and clients that we have.


I have always wanted to become a champion and to undertake more skills, especially regarding epilepsy. The skills I have learnt have really helped me and it’s great knowing I can now help others in more depth.


I have two children and in my spare time, I love to spend time with them as a family.

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