We Love Care

Burlington House, York Road, Maidenhead SL6 1QS
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9.9 54 Reviews
  • We Love Care, Maidenhead
This is a boutique private care provider offering a wide range of care services into their local community.

They deliver the highest standards of care with allocated care staff delivering a detailed care plan devised by customers incorporating their choices, wishes and needs delivering a service that their customers direct to an exemplary standard and one that is over and above their competitors.


Since incorporation, the group has gone from strength to strength with an excellent reputation in their region gaining over 90% of new clients from word of mouth.

It offers care services Monday to Sunday from the hours of 7 am to 10.30 pm 365 days a year and also a live in service offering 24 hour care.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Fees are available to send to all client enquiries

Good to Know

Owner

  • We Love Care Ltd

Person in charge

  • Sarah Marsden (Owner/Director and Registered Manager)
Total of 54, showing 21-40
9.9

We Love Care has a Review Score of 9.9 (9.860) out of 10, based on 16 reviews in the last 2 years. Over all time We Love Care has 54 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My husband received care from We Love Care for four years. Throughout that time the carers were professional and efficient, but also managed to be kind and compassionate. They quickly adapted to my husband's likes and dislikes and his varying moods as his illness progressed. The carers often went the
extra mile, helping me when my health was poor. the carers were punctual and the office mostly informed us if they were delayed. The office staff were kind and always adapted to our changing needs. We could not ask for better care and would highly recommend them.

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Overall Experience  Overall Experience 4.0 out of 5

The administration and organisation in providing the service is good. The team members are professional and well-trained and have their client's best interests at heart. Punctual timings are also a feature. A positive experience overall.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for this lovely review.

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Overall Experience  Overall Experience 5.0 out of 5

I have been a client of We Love Care for over three years now, having been with several other care companies before them. I can honestly say they are the best care agency I have been with. From the management to the carers, the carers are always 99% of the time on time, caring, efficient, and go the
extra mile for me and I would never leave them. I've found the best!

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for taking the time to fill out this lovely review, we are so happy you are happy.

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Overall Experience  Overall Experience 5.0 out of 5

The care that We Love Care did for my mum was fantastic, we were always worried about going to another care provider due to the experiences we had in the past but they put our minds at ease when the family could not be there all the time, the staff that went in to see mum regularly were amazing, always
going that extra mile to make sure she had everything she needed, also a big thank you to the office staff for helping with the medications and always having someone to talk to. Thank you from all the family!

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for taking the time for this review, your feedback is really valued. We are so pleased you were happy with our service.

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Overall Experience  Overall Experience 5.0 out of 5

The care provided for my Father in his last days went above and beyond expectations. The company were extremely kind and supportive of not just my Father but the whole family as well. They also made sure that our wonderful carer was supported in sad and difficult times. I highly recommend them.

Reply from Sarah Marsden, Director/Founder at We Love Care

This is a lovely review, thank you Susan, for taking the time to give us your feedback. We are so happy you were pleased with our service. The care and management team loved working with your family and father and send you lots of love.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that is being provided to my parents since We Love Care started. It has taken a lot of pressure off me as I struggled to work full-time and care for them. Each individual carer has been lovely and the office team is very easy to contact and deal with. Thank you.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for taking the time to complete this review of our care service.
We are delighted you and your parents are happy.

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Overall Experience  Overall Experience 5.0 out of 5

We Love Care is the fourth agency we have entrusted to look after my mum who has complex care needs (dementia and a degenerative spinal condition) and after five months I can honestly say it has been the best decision we have made. All the carers are very professional, competent and compassionate. Due
to her vulnerabilities, it is essential to have the consistency of high-quality personalised care which is exactly what my mum receives on every visit. Her dedicated care team goes above and beyond, not just in implementing her complex care plan, but also in terms of bringing so much fun and joy. You can tell how much they genuinely enjoy their care role and it feels very much for my mum that she has friends coming to visit her and she looks forward to seeing each and every one. They always make her feel safe and valued and treat her with the dignity she deserves. From my perspective, it's a complete luxury to know she is happy and well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been having a short visit from We Love Care for over a year and we have been extremely happy with that care. When Mum came out of the hospital last month, we were unsure how she would continue to manage to live alone in her own home. Her mobility was decreased and her needs had escalated - requiring
meal preparation, help with personal care and an increased number of visits per day.
The personal care routine was very confronting for someone as private and fiercely independent as Mum. With the understanding and patience of the wonderful staff at We Love Care, Mum has come to accept this routine.
Her mobility and ability to do a few things herself have improved since she came home and I have no doubt that this is due to the quality care she is receiving.
For her family who live far away, it has been an immense comfort knowing that Mum is in safe hands, in familiar surroundings and visited regularly by We Love Care.
Heartfelt thanks to all We Love Care staff.

Reply from Sarah Marsden, Director at We Love Care

Thank you, Gail, for your review, We are so pleased to receive this amazing feedback and really appreciate you taking the time.

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Overall Experience  Overall Experience 5.0 out of 5

As a family we could not fault We Love Care, the owner helped with my mum's funding which was a huge help to her care. The regular staff were fantastic, always kind and cheerful to Mum. It was a great relief knowing, as we couldn't be there every day, that she was being cared for by some great people!

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Overall Experience  Overall Experience 5.0 out of 5

We Love Care looked after my nan for around six months until she went into a home and I can honestly say I don't know what we would have done without them. The carers are extraordinary and nothing was ever too much for them, they really care from their hearts. The team in the office provided me and
my family with the support we needed throughout the whole experience and helped us to really understand my nan's dementia diagnosis as this was so new to my family. I can't recommend them enough they truly are amazing! If you're looking for someone to treat your loved ones like they are family, then this is the right company for you!

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Overall Experience  Overall Experience 4.0 out of 5

The regular staff were fantastic and I couldn’t fault them. A few times there had to be new carers - not always met them before they came into my home which was a bit disconcerting but they were eager to help. One girl, in particular, was fantastic - myself and my daughter both adored her and she was
a wonderful member of staff.

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Overall Experience  Overall Experience 5.0 out of 5

Mum had daily visits from We Love Care for about three years, it made a massive difference to her having someone to talk to as well as helping around the house.
It gave me comfort to know she was being looked after.
I highly recommend We Love Care as an organisation that will go that extra step to
make sure their clients are well cared for.

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Overall Experience  Overall Experience 5.0 out of 5

After a fall, my father aged over 90 was no longer very able to look after my mother who had Alzheimer's. So we used We Love Care and requested a live-in carer. The carer was brilliant. She kept the house spotlessly clean (because it had been in a dreadful state before - hardly recognised it when I
went to visit). When my father died at the beginning of 2021 she really helped to engage mum in conversation which helped stimulate her brain. The staff that covered the breaks for the live-in carer were also very kind, considerate and engaging. Would thoroughly recommend We Love Care.

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Overall Experience  Overall Experience 5.0 out of 5

Following my mother's free 6-week carers after a hospital stay, I was desperate to improve on the care service my mother received. It took a while to look at all my local options, reading reviews etc. I am very thankful I chose this provider.
My mother needs care with a catheter which she hates and
can’t see to herself and she is also very muddled, but every carer provided has been kind, patient, friendly and helpful as well as quick and efficient.
A couple of mishaps have occurred but the carers have dealt with the problem quickly, including using the washing machine even though that’s not on their list of my requested duties. I find the app a great help as my mother lives alone and I am able to check each visit thereby picking up any problems. The carers can be relied upon to note any health problems.
The carers have now got to know my mother and her requirements, including changing her tv channels!

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Overall Experience  Overall Experience 5.0 out of 5

We Love Care are brilliant we have nothing but admiration for the whole team. After being with a care agency who just didn't seem to actually care, We Love Care are a revelation. The carers go above and beyond in helping my mother-in-law and we feel relaxed in the knowledge that she is being properly
cared for. My husband and I would like to thank you from the bottom of our hearts and we appreciate everything that you do for her. The care is excellent. Thank you to the whole team.

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Overall Experience  Overall Experience 5.0 out of 5

We contacted We Love Care to help with the care of my terminally ill wife, whilst we were caring for her at home. We found the manager and her team to be absolutely fantastic - really and truly caring. I would have no hesitation recommending them.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much. This review is really appreciated and means so much to us. I remember your family well and always will.

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Overall Experience  Overall Experience 5.0 out of 5

The manager and her team provided me and my family with the most outstanding, human and caring service. I have dealt with many care agencies in the search for 'good enough' care for my husband, who is terminally ill and none of them came close to the level of service I experienced from We Love Care.
I was not at all sure how to find the kind of care I needed, or even what I needed to begin with. The manager walked me through each step, in a way that I found clear and helpful and what came across most to me, was that she was very genuine and compassionate. She allowed me to have many conversations with her and took her time to match me with someone who was right for us. I felt that the manager understood not only our needs, but our personalities and what would suit us best. At every stage, she was polite, professional and warm. I have no reservations in highly recommending We Love Care to anyone, with care needs.

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Overall Experience  Overall Experience 5.0 out of 5

We have found We Love Care to be an outstanding care provider. My mum was discharged very early from hospital in early December due to Covid on her ward, yet these carers responded within hours to support my mum and I. Being new to the care system, I was very worried about the quality of care mum would
receive, but now I am truly thankful that We Love Care are in our lives. They are a never-ending source of care, advice and support for Mum and I. The managers and carers are so sweet, polite and brilliant at their job. I really can’t thank them all enough, nor recommend them more highly. They are fantastic.

Reply from Sarah Marsden, Director at We Love Care

Thank you so much for your wonderful review. I am excited to share this with the team and I am so happy we could be there to help you and your mum. I told you it would be OK and we love being your Mum's care team. Thanks again and speak soon. Sarah.

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Overall Experience  Overall Experience 4.0 out of 5

We Love Care was recommended to us by the husband of one of your clients. We found it helpful that we could have an appointed time each day. All of the carers arrived promptly and gave great support and encouragement to my husband. We particularly would like to thank the main carer for all the encouragement
she gave to both of us.

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Overall Experience  Overall Experience 5.0 out of 5

We are very lucky to have a regular small team of carers, all of whom are wonderful. My husband and I both enjoy and trust them as they know our routine and are excellent, extremely professional and always encouraging to my husband. We do appreciate very much having our regular small 'team' of carers
as my husband's health is deteriorating, but we really look forward to the daily arrival of the 'special' carer, she arrives cheerful and always willing to help with any ongoing situations. It is so important that carers remain, as far as possible, caring for their regular clients as relationships can be formed, care more easily delivered and time is saved by the knowledge of the routine both for the carer and the client's family. Our lovely carers are willing and ready to help whenever needed, they have definitely become our friends. Personally I could not manage without 'my' friends 'my carers'. I do realise from years of personal experience how difficult rotas are to do and thank the management team for their hard work, but please keep our precious team coming to us when possible.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for We Love Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for We Love Care is calculated as follows: ( (82 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 93 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for We Love Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (9)

Sarah

Sarah Marsden

Job Title: Director/Registered Manager

Joined: 2017

My love of care began in 2017 after owning and running my own specialist social care recruitment business for many years and also leading a large care team who were working on temporary assignments within local care homes and home care agencies. I noticed many issues within the sector which worried me deeply, one of which was that owners were having difficulty in recruiting and retaining a quality work force. This didn’t seem to be a priority, nor was it something they seemed to care very much about at all and secondly I noticed that the level of customer service to clients was not at the forefront of providers minds.


One thing I was sure of without doubt, was that any care agency can only be successful if their staff were happy and motivated and if they had the right level of high quality staff working for them. I felt strongly that this needed to be addressed within the industry. I knew their was a gap in our community for a smaller agency, delivering a higher level of personalised care service. Even though I loved my recruitment career, I wanted to do something which gives back to our community and helps others outside the corporate world where I worked at the time. We Love Care wasn’t built to provide me with an income, as my recruitment business does just that, but it was built solely to provide a service to our local community. Since starting We Love Care I haven’t looked back and I can honestly I am the luckiest business owner.


We Love Care is pretty stress free to oversee, I never go to sleep worrying about the quality of my team or the levels of care we provide and this is due to the wonderful team I have around me. The team truly are amazing and from the moment I went out on my first care run I was in absolute awe of how special and important the job they do is. I love coming into work and I love watching our new clients transform under our care, alongside watching my team progress and grow within their careers. I truly do have the most rewarding role.


I oversee all operations within We Love Care and am responsible for all client relationships on a day to day basis, along with the recruitment side of the business of course.


I grew up and have lived in Maidenhead for most of my life with my partner and our 15 year old daughter Molly who attends Newlands girls school and my 7 month old son Ezra


I am a huge animal lover and have 3 dogs (Oscar, Elise and Buddy). Elise has been a huge hit with clients who enjoy accompanying me on walks with her and two cats (Elsa and Bella).


In my spare time I enjoy going to the gym, spending time with my family, meditation, Yoga and walks with my dogs.

Melissa

Melissa Blackwell

Job Title: Care Manager

Joined: 2018

I knew I wanted to work in care from a young age when my nan became very ill, we cared for her as a family and knowing that we made her last days as comfortable as possible I always wanted to do that for others.


I started working in care homes around 11 years ago then went onto domiciliary care until the beginning of 2019 when I started my role as a care Co-Ordinator at We Love Care.


I love working for We Love Care as everyone has the same idea of how care should be delivered as I do, all of the staff have been exceptional, and it is nice to be surrounded by a good friendly team.

Zoe

Zoe Eaton

Job Title: Deputy Manager

Joined: 2018

Zoe started with us at We Love Care in October 2018, never having done care before she has excelled in her role and took to it like a duck to water, she started to show passion for the job from the start and quickly earned herself a promotion in August 2019 where she became the Quality Supervisor.


What Zoe loves about her job
''I feel part of a team here, the new challenges we face every day together. We are like one big family''

Jody

Jody Wall

Job Title: PA to Director

Joined: 2017

I have worked with Sarah for over six years now and wouldn’t change it for the world, I started my career in social care over 10 years ago working with vulnerable adults who gave me my passion for care. I completed my level 2 in Health and Social the same year, I moved over to the director's assistant position in 2021 where I work directly with Sarah and the office team.

One of the best things that I love about this job is how close we all are we are one big family we really care for one another and look out for each other, we care for all clients like they are our own and we always make sure no matter what that everyone is happy and offer an open door policy.

I recently got married last year so I have been enjoying married life with my husband we have two cats called Cali and Echo, in my spare time I love socializing with friends and sending time with my family.

Rebecca

Rebecca Ward

Job Title: Dementia Champion

Joined: 2019

I have been working in the care industry for over 10 years now. I love my job and I really am passionate about the clients I care for and I like to go above and beyond for them.
I became a dementia champion as I have a keen interest in the learning and caring for others with dementia.


In my personal life like I like to spend time with my family and friends.
My hobbies are swimming and spending time with friends.

Martina

Martina Phelan

Job Title: Parkinsons Champion

Joined: 2019

My 1st job in care was as a support worker, working with adults moving into independent living and supporting them fully through the transition from family and/or youth care to independent lives. As time went by I moved up in the company to the Team Leader position.

I then changed to domiciliary care where I love working with a focus and a strong team.
I’m a passionate advocate for personal care plans.
I have a varied and busy personal life and like to keep up to date with workshops and training sessions.

Anna

Anna Shillam

Job Title: Palliative and End of Life Care Champion

Joined: 2020

Hi, my name is Anna and I have been working in care for over 5 years. I am a keen advocate for end-of-life care. I find this type of work so rewarding and I feel it is my duty to care for clients in the best way possible.


When I am out of work I love spending time with my family and grandchildren.


I love to go on holiday and have days out with them.

kayleigh

kayleigh Bakins

Job Title: Care Coordinator

Joined: 2021

I have over 15 years of experience in the care sector, having worked in a variety of roles across different settings as well as caring for my own family members. My passion has always been providing high-quality, person-centred support, and I’m proud to have recently returned to my role as a Care Coordinator for We Love Care after taking time off to care for my youngest daughter.
As a mum of two daughters—a teenager and a toddler—I understand the importance of empathy, patience, and flexibility, both at home and in my work. I’m committed to making a positive difference in the lives of those I support and believe that genuine care and communication are at the heart of everything we do at We Love Care.

Mia

Mia Cook

Job Title: Epilepsy champion

Joined: 2023

I have worked for We Love Care for a while now and I really enjoy my time with all the staff and clients that we have.


I have always wanted to become a champion and to undertake more skills, especially regarding epilepsy. The skills I have learnt have really helped me and it’s great knowing I can now help others in more depth.


I have two children and in my spare time, I love to spend time with them as a family.

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