Home Instead (Maidenhead, Henley & Wallingford)

Unit 5, Castle End Business Park, Ruscombe, Maidenhead RG10 9XQ
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9.9 89 Reviews
  • Home Instead (Maidenhead, Henley & Wallingford), Maidenhead
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We can start from as little as an hour a week and have a minimum visit time of 1 hour.
Hourly and live in fees are available on request.

Good to Know

Group/Owner

Person in charge

  • Melissa Johnson (Director)
Are you the Owner/Manager of Home Instead (Maidenhead, Henley & Wallingford)? View your Advertising Options

Home Instead (Maidenhead, Henley & Wallingford) Reviews (89)

Total of 89, showing 81-89
9.9

Home Instead (Maidenhead, Henley & Wallingford) has a Review Score of 9.9 (9.899) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Maidenhead, Henley & Wallingford) has 89 reviews.

Overall Experience

  • 88
  • 1
  • 0
  • 0
  • 0

Date Published

89
4
5
15
74

Review from Clare D (Daughter of Client) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are exceptional. They look after mum as I would myself with attention to detail and a totally personal approach. They share helpful practical information, work together as a team with the family to keep mum safe and well. We have been well supported and communication is excellent. They make mum's
life happy and secure- life is so much better with them involved!!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barry D (Client) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had same caregivers for 4 years, everything she does, she does very well and doesn't need to be asked. I am very pleased with the service. Much better than the previous agency.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your views, clearly our Care Givers are often very exceptional people who do, quite simply, care.

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Treated with Dignity

Value for Money

Review from Susan B (Daughter of Client) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a useful review and every aspect has been covered in a thorough way. We are extremely pleased with the standard of care provided by Home Instead and all is working extremely well. All the carers are very caring and client focused.

Reply from Paul Westgarth, director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your kind comments, they will be shared with the Care Giver concerned

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Management

Treated with Dignity

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Review from Alan M (Wife of Client) assisted by family/friend published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is always cheerful and helps out with small jobs if I ask her.

Reply from paul westgarth, director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for you comments....our Care Givers try very hard to go the extra mile
Paul Westgarth
Director

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Review from Jean (Client) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that this company is what I call "Top of the bill", which means excellent.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your endorsement...great to be up there with Morecambe and Wise!

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Management

Treated with Dignity

Value for Money

Review from Tony (Son of Client) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the service provided by Home Instead. The care is first class.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your kind comments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia (Daughter of Client) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service- they give exceptional support. Really appreciate the attention to detail.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

We are very pleased to receive such a positive review and have passed on your comments to the Care Givers involved who always appreciate feedback.

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Review from A V (Son of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with the service provided by Home Instead. Mothers general condition is a testament to the fantastic level of care that she has received from her carer.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

We work very hard to provide excellent support through local CareGivers who genuinely Care about their Clients...and it is really encouraging to receive positive comments like these.

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Management

Treated with Dignity

Value for Money

Review from James S (Son of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead are excellent at helping mum keep her independence at home.

Reply from p westgarth, director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your very positive feedback

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead (Maidenhead, Henley & Wallingford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Home Instead (Maidenhead, Henley & Wallingford) is calculated as follows: ( (80 Excellents x 5) + (9 Goods x 4) ) ÷ 89 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Maidenhead, Henley & Wallingford) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (24)

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