Mumby's Live-in Care

The Ark, Wantage Road, Frilford, Abingdon OX13 5NY
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9.8 58 Reviews
  • Mumby's Live-in Care, Abingdon
Mumby’s Live-in Care provides live-in care to people in the South of England, including Oxfordshire, Berkshire, Hampshire, Dorset, Gloucestershire, Surrey, Somerset, Warwickshire, Wiltshire, Buckinghamshire, Hertfordshire, Middlesex and London.

Mumby's Introductory Service is available across the whole of the UK.

Care Provided by Mumby's Live-in Care

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: from £1414

Please call Mumby's to discuss the care options for adult services and children services.

These prices are only a guideline, please contact Mumby's Live-in Care to find out the exact price for your requirements.

Contact Mumby's Live-in Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Mumby's Live-in Care to get a personalised quote.

Good to Know

Owner

  • Mumby's Homecare Support Ltd
  • Privately Owned

Person in Charge

  • Ann Mumby (Registered Manager)
9.8

Mumby's Live-in Care has a Review Score of 9.8 (9.756) out of 10, based on 21 reviews in the last 2 years.
Over all time Mumby's Live-in Care has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mumby's Live-in Care
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Total of 58, showing 1-20
Review from Tania C (Daughter of Client) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I truelly believe that without the amazing live-in carers provided by Mumby's my mother wouldn't be here today.After a stroke last August left her in a very frail condition, she came home from hospital with a Mumby's carer in place as palliative end of life care. Fast forward a year later thanks to
the amazing carers, she has gone from bedridden housebound and unable to even feed herself, to up and walking slowly with a frame and enjoying meals at the table and going out to lunch. The two carers are true angels, they have and continue to care for my mother like they are caring for their own mother. Nothing is too much trouble for them. They have breathed life and laughter into the house, not only are they great company for my mother and but also great company for my father. They feel very much part of the family. I can't praise and thank the Mumby's team and carers enough. The support and care for my mother and us a family has been and continues to be exceptional!
Reply from Isabelle Mumby, Commercial Manager at Mumby's Live-in CareThank you so much for sharing this heartfelt feedback. We truly appreciate the time you took to describe your mother's journey and the incredible progress she has made. It's inspiring to hear how our carers have brought comfort, companionship, and joy to your family, and we're delighted to know they feel like part of the home. At Mumby's, we strive to provide care that makes a real difference, and your words affirm that commitment.
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Review from J P (Son of Client) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We approached Mumby's when we thought that Mum was becoming less able to look after herself. Mum is adamant that she wants to live at home and Mumby's is enabling her to do this. Mum values the continuity of care provided by two regular carers. They balance doing everything for Mum and supporting her
in doing what she can do. The management is very supportive and enabling smooth handovers between the carers. While it seems expensive it does seem to be reasonable compared to the alternatives. It is improving Mum's lifestyle and enabling us to maintain our own lifestyles, doing our own things and including going on holiday. In summary it is allowing us to continue to be sons rather than becoming carers.
Reply from Isabelle Mumby, Commercial Manager at Mumby's Live-in CareThank you for sharing your experience with Mumby's. It's our privilege to support Mum and hear what a positive impact it's having on the whole family.
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Review from Sarah M (Daughter of Client) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Mumbys has been so supportive from the very beginning; talking through my mother's requirements, providing CVs, facilitating video calls, introducing carers and regularly following up by email and in person. The carers have also been fantastic, supporting my mother to live independently
and caring for her needs. Thank you!
Reply from Isabelle Mumby, Commercial Manager at Mumby's Live-in CareDear Sarah,
Thank you for this wonderful feedback. We aim to provide unwavering support to our clients and families, to give complete peace of mind. Best wishes, Isabelle Mumby
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Review from D W (Son of Client) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Genuine lifesaver! My mother needed at-home care quickly and Mumby's were swift and thorough in providing it. The carers provided have been excellent, especially when my mum was ill - the real test! There is flexibility if personalities don't quite work and even if that is the case, the quality of care
is exemplary. Mum has had two carers over a few months and transitions have been seamless and managerial support has been excellent. A comprehensive care plan was defined and refined as appropriate during any care period. As with any live-in care, the cost is extreme (£1600+ per WEEK), but in-line with any other managed service. Highly recommended.
Reply from Isabelle Mumby, Commercial Manager at Mumby's Live-in CareWe're so delighted that we could help your family at short notice. As an 'Outstanding' CQC service we always aim to deliver the best level of care and support. Thank you for taking the time to leave a review.
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Review from M M (Daughter of Client) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first phone call to the day Mum's new carer walked through the door I didn't have a concern. Everyone I spoke to and met totally understood what a huge decision this was for Mum as well as myself and were empathetic, understanding and helped us find the right carer. Admittedly the first
couple of weeks weren't easy as Mum adjusted to having someone 'strange' living with her 24 hours a day but with the patience and experience of the carer and the support of Mumby's Mum slowly adjusted and realised that she no longer had to worry about a thing (as indeed I didn't ). She began to appreciate all the benefits of having someone there to 'look after her' and to take her out, do all the things she loved doing, as well as do her shopping, washing, clean her flat and cook delicious meals and all in her own home. 6 months on Mum is totally lost without her carer, they go out every day and even have a holiday planned in July. Mum has a new lease of life at the tender age of 88.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for the outstanding review. We thoroughly enjoy supporting Mum giving her a new lease of life at the lovely age of 88.Mumbys review all reviews and look at how we can improve our services and we always look to improve the customer journey and successes.
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Review from Andy D (Power of Attorney of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can only say that I have been able to work with Mumbys very well to ensure that the person I help care for is reliably cared for. Should any problem arise it is easily resolved with input from all involved. The care required does change because circumstances change and Mumbys find a way to resolve
the issue.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for the positive response with regards to the person who we support. It is our pleasure to be able to support this person so they are able to live in their own home. We use all our comments to help improve our service to our clients.
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Review from A F (Wife of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided, especially with one specific member of staff who has been very professional
and thoughtful. He has foreseen not only the client's needs, but also the needs of the household and has lightened the daily demands of running the house which has been extremely
helpful for me and has created a more relaxed atmosphere. For example, help with shopping ( even if only a newspaper if required), laundry, cooking, tea/coffee for visitors, being taken to the local restaurant, choosing which clothes to wear, suggesting a change in the lunch menu and providing it, assisting the physiotherapist ( while of course all responsibility and the actual physiotherapy remains with the physiotherapist) etc.
Sometimes with one or two previous carers I have had to 'care' for them! We are very satisfied generally with the standard of care and the positive attitude of the Mumby's carers.
Reply from Isabelle Mumby, Commercial Manager at Mumby's Live-in CareIt has been a real privilege to support your husband and the family over the last seven years and we look forward to continuing to be there for you. Thank for taking the time to leave a review, we appreciate all feedback as we are always striving to improve.
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Review from A K (Daughter of Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a fall and increasing forgetfulness , fragility and difficulty in looking after herself Mum and the family agreed that Mum would need extra support in her home. We contacted Mumby's who were efficient and thorough in their assessment and explanation of the care that they could provide and have
been easy to contact when necessary .Their representative has made several home visits to update Mum' s Care Plan, talk to mum , the family and carer so helping us all become a team. Mum has been supported by several carers all of whom have been friendly and supportive helping Mum get the most out of life despite Dementia and Mum has enjoyed their company.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for your very valuable review of the services provided my Mumbys Live-in care. We use all our reviews to help us improve our service ensuring our clients receive the best person centered care. It is a pleasure to support your Mother and we hope we can continue the support not only to your Mother but to you and the family.
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Review from Shirley B (Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience I have had with both my carers has been excellent.
Both came from Poland so it was not easy with my dysarthria but they both made it work.
One of them gave me the confidence, but the other was the cleverer.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for your review. We use all the comments about our service so we can continue to improve. Thank you for your review on the staff who have supported you and allowed you to continue to be as independent as possible living in your own home. We value all your comments and look forward to continuing to support you.
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Review from L K (Daughter of Client) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care was excellent. The carer was kind and patient and looked after my mum exceptionally well. They got on really well and she cooked lovely food for mum. She was confident and capable with mums care needs.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for the glowing review. We pride ourselves on the quality of care that we provide and I am happy that your mum was able to receive this. We welcome all reviews so we can take any learning with all our clients.
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Review from Caroline M (Daughter of Client) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our fit and healthy father had an ischaemic stroke and contracted viral encephalitis. Sadly he also went through medical negligence and required 18 months of hospitalisation. Finally, we were able to get our father home but sadly Social Services became a hurdle preventing our father from getting the
care that he required. We found Mumby's and were immediately impressed by the compassion and empathy that they showed both our father and us as a family. We were in regular contact with the staff who went above and beyond to help us safeguard our father and provided us with both professional advice and emotional support for a family at breaking point. At times we were in panic mode but the carer reassured us that Dad's needs could be met and put our minds at ease. One of the staff found a wonderful carer that met our father's requirements and on the 19th of November 2024, we finally got our father home! He is thriving with his live-in carer and will be forever grateful to this wonderful company. Thank you!
Reply from Ann Mumby, Manager at Mumby's Live-in CareMany thanks, we are very glad we could help when you needed it.
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Review from David H (Son of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mumby's provided exceptional live-in care for my Mum for nearly four years.
Our main live-in carer looked after Mum for most of that time. When Mum left hospital, staff thought she was end of life and would die within weeks. It was thanks to excellent care, food, and appropriate medication and equipment
that Mum lived for nearly four years.
The carer built a great rapport with Mum; she was loving and caring and could get the best out of Mum even as her dementia got worse. While Mum was capable of it, she entertained her with puzzles and games. She was committed to getting Mum outside. She was thorough, well-organised, clean and tidy. She was an excellent cook. She delivered prescribed medicines but also referred Mum to the GP or for specialist support.
Of course, she had longer breaks. Mumby's always provided a replacement carer. Some were exceptional; their different styles gave Mum variety. The office team were available to support the carers, including chasing medical services.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for your very kind words with regards to the Live-in care Mumbys provided for your Mum. It was an absolute pleasure to look after her for nearly four years and with the good care she was able to enjoy more years than expected.We like to use all our reviews with the aim or learning from them so we can continue to improve on our quality.
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Review from Anne W (Wife of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Mumby's for the five weeks preceding my husband's death. From the initial consultation to the experience of having a live-in carer, I can only say that Mumby's has been a godsend. Every contact has been both efficient and shown human warmth and understanding. Our carer had to deal with a quickly
changing situation which she did with extraordinarily calm capability. She looked after my husband with great skill, natural talent and devotion.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareIt was our pleasure to be able to support your husband in his own home. We were also very grateful to get to know you and your family which helped cement the care required for your husband which allowed you to have some very valuable time away for respite. We value all our responses to help us ensure we are delivering the Outstanding care everyone should have.
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Review from Myrica M (Daughter of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with Mumby's services and support given to my father. They also make the wider family feel at ease when visiting the home. We're very happy with the level of care and communication we receive from both the carers and the management team.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareDear Myrica, thank you for the excellent review. We use all our reviews to ensure we are able to improve our services.
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Review from E N (Niece of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is extremely well looked after by excellent carers who understand his need for sensitive, supporting care within his daily routine. Mumby's has, throughout, listened to any concerns we have had and dealt with them appropriately with kindness and patience to all concerned, and I would not hesitate
to recommend this company to other future clients.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for your excellent review of the care that we provide to your uncle. We use all our reviews to help with improving our service. Thank you for the recommendation.
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Review from Gillian S (Daughter of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with Mumby's services and support given to not just our mother, but also to the wider family.
As we do not live locally, we are entirely confident that Mumby's carers are in full control of the day-to-day needs. The level of communication between us and all the members of Mumby's team
is personal, high quality, timely and well-informed.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for the excellent review. We use all the comments to help us to improve our standard of care. We appreciate your comments regarding the team as we are a family-led business and like to make sure our clients and their families are an extension of ours.
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Review from Kathleen N (Daughter of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been well looked after by the carers that they find for her. If she has a problem they are quick to resolve any issues.
We as a family are happy with the service we have received this year. Mumby’s go the extra mile and the staff are always there to help.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareDear Kathleen, thank you for the excellent review. We use all our positive comments to support our service going forward. We always aim to get a good match with carers and clients as we know this is vital to ensuring care has good continuity.
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Review from H S (Sister of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has 2 main carers from Mumby's and others who come, when his main carers are not available. When I visit, (normally fortnightly) carers are conscientious, friendly and helpful.
They are meticulous about medication and support my brother appropriately without taking away what independence
he has. His two main carers are respectful and kind, and cooperate with whatever he wants to do, enhancing his independence. They attend to his personal care when needed. The main Carers are reliable, and manage the house well and my brother enjoys their cooking. I am so relieved to think he is safe in their hands.
Some carers might not enjoy the quiet rural setting full of wildlife where my brother lives but Mumby's are good at matching the Carer to his needs and environment. They also respond quickly if there are any issues which need sorting.
Excellent agency.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for your excellent response and ratings of our service. We are grateful for the comments on how we match our staff to clients. We believe this is paramount for the client and the carer to ensure the care runs smoothly and with good continuity. We look forward to continuing to support your brother in his own home.
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Review from Fiona H (Daughter of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Mumby's for live-in care for around a year now and we have been very happy with them. If there have been any issues, as there sometimes can be, we’ve contacted one of the staff members and she has always done her utmost to resolve it. We have a carer at present and she is such a great fit
for both my mum and our family. Mumby's takes the time to get the right carer and this makes the world of difference to us all as a family. Thank you.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for your excellent review. We will use any comments to help improve our service. We thoroughly enjoy looking after your Mum and are very happy this helps to give you and your family confidence with the care we provide.
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Review from C K (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We chose Mumby's because they employ their own staff, and they can match a suitable carer to the client taking into consideration their health and day-to-day care needs. However, the carer profile is not comprehensive enough, more details should be given with their experience in previous roles and relevant
care capabilities. What experience they have in certain areas.
The carers who worked out well with mother, were a great success, and we knew mother was being well looked after, however in the last year of our mother's life, she had many complex health needs, and, as she deteriorated, there were times when her behaviour was challenging, and some carers found this difficult to manage.
In the last weeks of her life, my mother needed palliative care, the carer managed to the best of her ability but not enough experience.
Mumbys are always willing to listen, and be supportive on the telephone, and give good advice when needed. I can recommend them as a good care agency.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for the feedback, we will use this information to help improve our service. We really enjoyed looking after your Mother, despite her occasional challenging days.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Mumby's Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Mumby's Live-in Care is calculated as follows: ( (98 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 123 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Mumby's Live-in Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

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Meet the Team (5)

Ann

Ann Mumby

Job Title: Director Joined: 2002

Ann Mumby is a registered Nurse with 20 years’ experience of running a nursing and care agency. Previously to setting up Mumby’s, Ann ran a branch of one of the major home care providers in Berkshire, it was here that she realised she could provide a better standard of care to her clients through her own live-in care business, hence Mumby’s.

Trevor

Trevor Mumby

Job Title: Director Joined: 2002

In 1979 Ann moved to Saudi Arabia where she met her husband Trevor.
Trevor is a recognised psychoanalyst, a Senior Associate Member of The Royal Society of Medicine, Associate Member of the American Group Psychotherapy Association and also a Member of the British Association of Social Workers.
He is also the author of Conducting Well-Being With Dementia In The Family and helps maintain and improve Mumby’s high standards of dementia care expertise.
M.Sc. B.A.S.W

Isabelle

Isabelle Mumby

Job Title: Commercial Manager Joined: 2019

Isabelle's primary focus is to raise the profile of Mumby's Live in Care. She seeks new working opportunities with other care providers and community organisations.

Monika

Monika Harris

Job Title: Head of Training & Compliance Joined: 2021

Monika oversees all new carers throughout their probation period, conducting all training and on-site observations. She makes sure that Mumby's carers relevant skills and knowledge are to an outstanding standard.


Monika has a BA in Social Work, qualified in Portable Health Care Skills and is a qualified first aider.

Melanie

Melanie Edmunds

Job Title: Operating Officer Joined: 2024

Melanie is the Operating Officer at Mumby's Live-in Care, overseeing the services and supporting our team to deliver Outstanding care.

Frequently Asked Questions about Mumby's Live-in Care

What Type of Services does Mumby's Live-in Care offer?

Mumby's Live-in Care offers Home Care.

How many Carers does Mumby's Live-in Care employ?

Mumby's Live-in Care employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mumby's Live-in Care to verify any information. View our terms and conditions. Mumby's Live-in Care has an Enhanced Service - more info.