What Type of Services does Mumby's Live-in Care offer?

Mumby's Live-in Care offers Home Care.

How many Carers does Mumby's Live-in Care employ?

Mumby's Live-in Care employs 100 carers.

Mumby's Live-in Care, The Ark, Wantage Road, Frilford, Abingdon, Oxfordshire OX13 5NY

Review from A F (Wife of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience

We are very happy with the care provided, especially with one specific member of staff who has been very professional
and thoughtful. He has foreseen not only the client's needs, but also the needs of the household and has lightened the daily demands of running the house which has been extremely

helpful for me and has created a more relaxed atmosphere. For example, help with shopping ( even if only a newspaper if required), laundry, cooking, tea/coffee for visitors, being taken to the local restaurant, choosing which clothes to wear, suggesting a change in the lunch menu and providing it, assisting the physiotherapist ( while of course all responsibility and the actual physiotherapy remains with the physiotherapist) etc.
Sometimes with one or two previous carers I have had to 'care' for them! We are very satisfied generally with the standard of care and the positive attitude of the Mumby's carers.

Reply from Isabelle Mumby, Commercial Manager at Mumby's Live-in Care

It has been a real privilege to support your husband and the family over the last seven years and we look forward to continuing to be there for you. Thank for taking the time to leave a review, we appreciate all feedback as we are always striving to improve.

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Review from A K (Daughter of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience

After a fall and increasing forgetfulness , fragility and difficulty in looking after herself Mum and the family agreed that Mum would need extra support in her home. We contacted Mumby's who were efficient and thorough in their assessment and explanation of the care that they could provide and have

been easy to contact when necessary .Their representative has made several home visits to update Mum' s Care Plan, talk to mum , the family and carer so helping us all become a team. Mum has been supported by several carers all of whom have been friendly and supportive helping Mum get the most out of life despite Dementia and Mum has enjoyed their company.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for your very valuable review of the services provided my Mumbys Live-in care. We use all our reviews to help us improve our service ensuring our clients receive the best person centered care. It is a pleasure to support your Mother and we hope we can continue the support not only to your Mother but to you and the family.

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Review from Shirley B (Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience

The experience I have had with both my carers has been excellent.
Both came from Poland so it was not easy with my dysarthria but they both made it work.
One of them gave me the confidence, but the other was the cleverer.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for your review. We use all the comments about our service so we can continue to improve. Thank you for your review on the staff who have supported you and allowed you to continue to be as independent as possible living in your own home. We value all your comments and look forward to continuing to support you.

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Review from L K (Daughter of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience

The standard of care was excellent. The carer was kind and patient and looked after my mum exceptionally well. They got on really well and she cooked lovely food for mum. She was confident and capable with mums care needs.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for the glowing review. We pride ourselves on the quality of care that we provide and I am happy that your mum was able to receive this. We welcome all reviews so we can take any learning with all our clients.

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Review from Caroline M (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience

Our fit and healthy father had an ischaemic stroke and contracted viral encephalitis. Sadly he also went through medical negligence and required 18 months of hospitalisation. Finally, we were able to get our father home but sadly Social Services became a hurdle preventing our father from getting the

care that he required. We found Mumby's and were immediately impressed by the compassion and empathy that they showed both our father and us as a family. We were in regular contact with the staff who went above and beyond to help us safeguard our father and provided us with both professional advice and emotional support for a family at breaking point. At times we were in panic mode but the carer reassured us that Dad's needs could be met and put our minds at ease. One of the staff found a wonderful carer that met our father's requirements and on the 19th of November 2024, we finally got our father home! He is thriving with his live-in carer and will be forever grateful to this wonderful company. Thank you!

Reply from Ann Mumby, Manager at Mumby's Live-in Care

Many thanks, we are very glad we could help when you needed it.

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Review from David H (Son of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience

Mumby's provided exceptional live-in care for my Mum for nearly four years.
Our main live-in carer looked after Mum for most of that time. When Mum left hospital, staff thought she was end of life and would die within weeks. It was thanks to excellent care, food, and appropriate medication and equipment

that Mum lived for nearly four years.
The carer built a great rapport with Mum; she was loving and caring and could get the best out of Mum even as her dementia got worse. While Mum was capable of it, she entertained her with puzzles and games. She was committed to getting Mum outside. She was thorough, well-organised, clean and tidy. She was an excellent cook. She delivered prescribed medicines but also referred Mum to the GP or for specialist support.
Of course, she had longer breaks. Mumby's always provided a replacement carer. Some were exceptional; their different styles gave Mum variety. The office team were available to support the carers, including chasing medical services.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for your very kind words with regards to the Live-in care Mumbys provided for your Mum. It was an absolute pleasure to look after her for nearly four years and with the good care she was able to enjoy more years than expected.We like to use all our reviews with the aim or learning from them so we can continue to improve on our quality.

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Review from Anne W (Wife of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience

We used Mumby's for the five weeks preceding my husband's death. From the initial consultation to the experience of having a live-in carer, I can only say that Mumby's has been a godsend. Every contact has been both efficient and shown human warmth and understanding. Our carer had to deal with a quickly

changing situation which she did with extraordinarily calm capability. She looked after my husband with great skill, natural talent and devotion.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

It was our pleasure to be able to support your husband in his own home. We were also very grateful to get to know you and your family which helped cement the care required for your husband which allowed you to have some very valuable time away for respite. We value all our responses to help us ensure we are delivering the Outstanding care everyone should have.

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Review from Myrica M (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience

We are very happy with Mumby's services and support given to my father. They also make the wider family feel at ease when visiting the home. We're very happy with the level of care and communication we receive from both the carers and the management team.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Dear Myrica, thank you for the excellent review. We use all our reviews to ensure we are able to improve our services.

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Review from E N (Niece of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience

My uncle is extremely well looked after by excellent carers who understand his need for sensitive, supporting care within his daily routine. Mumby's has, throughout, listened to any concerns we have had and dealt with them appropriately with kindness and patience to all concerned, and I would not hesitate

to recommend this company to other future clients.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for your excellent review of the care that we provide to your uncle. We use all our reviews to help with improving our service. Thank you for the recommendation.

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Review from Gillian S (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience

We are delighted with Mumby's services and support given to not just our mother, but also to the wider family.
As we do not live locally, we are entirely confident that Mumby's carers are in full control of the day-to-day needs. The level of communication between us and all the members of Mumby's team

is personal, high quality, timely and well-informed.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for the excellent review. We use all the comments to help us to improve our standard of care. We appreciate your comments regarding the team as we are a family-led business and like to make sure our clients and their families are an extension of ours.

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Review from Kathleen N (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience

My mother has been well looked after by the carers that they find for her. If she has a problem they are quick to resolve any issues.
We as a family are happy with the service we have received this year. Mumby’s go the extra mile and the staff are always there to help.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Dear Kathleen, thank you for the excellent review. We use all our positive comments to support our service going forward. We always aim to get a good match with carers and clients as we know this is vital to ensuring care has good continuity.

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Review from H S (Sister of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience

My brother has 2 main carers from Mumby's and others who come, when his main carers are not available. When I visit, (normally fortnightly) carers are conscientious, friendly and helpful.
They are meticulous about medication and support my brother appropriately without taking away what independence

he has. His two main carers are respectful and kind, and cooperate with whatever he wants to do, enhancing his independence. They attend to his personal care when needed. The main Carers are reliable, and manage the house well and my brother enjoys their cooking. I am so relieved to think he is safe in their hands.
Some carers might not enjoy the quiet rural setting full of wildlife where my brother lives but Mumby's are good at matching the Carer to his needs and environment. They also respond quickly if there are any issues which need sorting.
Excellent agency.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for your excellent response and ratings of our service. We are grateful for the comments on how we match our staff to clients. We believe this is paramount for the client and the carer to ensure the care runs smoothly and with good continuity. We look forward to continuing to support your brother in his own home.

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Review from Fiona H (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience

We have used Mumby's for live-in care for around a year now and we have been very happy with them. If there have been any issues, as there sometimes can be, we’ve contacted one of the staff members and she has always done her utmost to resolve it. We have a carer at present and she is such a great fit

for both my mum and our family. Mumby's takes the time to get the right carer and this makes the world of difference to us all as a family. Thank you.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for your excellent review. We will use any comments to help improve our service. We thoroughly enjoy looking after your Mum and are very happy this helps to give you and your family confidence with the care we provide.

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Review from C K (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience

We chose Mumby's because they employ their own staff, and they can match a suitable carer to the client taking into consideration their health and day-to-day care needs. However, the carer profile is not comprehensive enough, more details should be given with their experience in previous roles and relevant

care capabilities. What experience they have in certain areas.
The carers who worked out well with mother, were a great success, and we knew mother was being well looked after, however in the last year of our mother's life, she had many complex health needs, and, as she deteriorated, there were times when her behaviour was challenging, and some carers found this difficult to manage.
In the last weeks of her life, my mother needed palliative care, the carer managed to the best of her ability but not enough experience.
Mumbys are always willing to listen, and be supportive on the telephone, and give good advice when needed. I can recommend them as a good care agency.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for the feedback, we will use this information to help improve our service. We really enjoyed looking after your Mother, despite her occasional challenging days.

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Review from John D (Son of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience

Mumby's were very easy to deal with and were very flexible and accommodating as we struggled to tie down exact care needs and dates for my mother coming out of hospital. The carer provided was both good at providing personal care and had a very friendly and caring nature. The service provided was indispensable

and I would not hesitate to recommend Mumby's for live-in care.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Thank you for the outstanding review of the care you and your mum experienced with Mumbys Live-in Care. We were delighted to support Mum with her discharge from hospital and deliver the exact personal care that she required. We use all our reviews to help us understand how we can improve the service for current and future clients.

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Review from N H (Son of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience

After almost a year, I have found Mumby's to be a highly competent and trustworthy care provider. Initially caring for my mother, they stayed to care for my father when she had to go to a nursing home. Their carers were proactive in keeping each other informed and sorting issues, working well as a team,

despite being very disparate characters. My parents and I feel we were very fortunate in choosing Mumby's. Sadly both parents now have to be.

Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in Care

Dear Nick, it was a great pleasure to have been asked to support Mum and Dad in their lovely home. Your positive feedback helps to ensure our services to our clients are outstanding. We wish you and your Mum and Dad well.

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Review from J B (Daughter of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience

When my mum descended suddenly and unexpectedly into Alzheimer's, with no family living nearby, we tried to manage with daily visits from a care organisation, but this soon became insufficient. Luckily we found Mumby's Live-in Care, and have been matched with a lovely lady who takes great care of my

mum and it has taken such a terrible weight and anxiety off our shoulders. We are able to see our mum without the stress of being carers ourselves, while knowing that she is safe, eating well, and being looked after. Nothing will take away the terrible situation, but Mumby's have made it easier to manage.

Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Dear Jacqueline, thank you for your positive response on the care provided for your Mother. Your reviews help us to continue to improve our service but we were very happy we could support you in the way you wished for.

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Review from Sarah F (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience

My father has dementia and after some time in hospital for a broken hip, it became apparent he needed more support at home. We were recommended Mumby's Live-in Care by a family friend and from the moment I rang for an initial chat I knew it was the right choice. Care, compassion, understanding, knowledge

and as important, for our family, a sense of humour. Dad is happy, mum is happy so - as an only child - I’m happy!
Our carer is just the ideal match and has quickly become part of our little family. She is fantastic with Dad but provides support to Mum and me too as we navigate this difficult journey together.
We did not choose the situation we are in and wouldn’t wish it on anyone. But we did choose Mumbys and for that I’m grateful.

Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Dear Sarah - thank you for your outstanding review of our services for Mum and Dad. It is a pleasure to support them both and we are pleased the carer is a good match. Mumbys use the reviews to ensure we continue to provide outstanding service to our clients.

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Review from Natalie G (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience

Mumbys on the whole have been unbelievable in this complex situation regarding my mother who had a stroke and was left unable to walk or talk and then lost my father suddenly. They have helped make it possible for my mother to remain in her own home feeling supported and secure which is very important

to her and us as a family. The team are always on hand whenever we have any queries or concerns and they are a support and comfort to me as well as my mother.

Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Thank you Natalie for your positive comments. This helps us to ensure we are delivering the correct care.

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Review from M H (Daughter of Client) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience

We had 2 live-in carers from Mumby's. The first left after 5 days following complaints from the supporting carers. Her care was rough, disorganised and outdated. The second was a companion, not a carer suitable for my mum's needs. She was incompetent, apparently little trained and as the days continued,

increasingly unsupported and unhelpful. We have not renewed the contract and will be writing to the CQC about them.

Reply from Nancy Walters, Head of Operations at Mumby's Live-in Care

Thank you for your review. I am sorry that you felt the service provided did not meet your requirements but thank you for the review as this does help us to improve the service where necessary.

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