Mumby's Live-in Care

My mother is really sad to be losing the care worker from Mumbys, who has been living in for the past 3 years, to provide care for mum and her partner. The carer has been very kind, patient and attentive for the whole time that she's been with my mum. She has been unremittingly cheerful and has always had a warm, friendly manner and smiling face. She treated both my mother and her partner with care and respect; she always went the extra mile to do her best for them, working both days and at night when needed to ensure that they both felt happy, safe + secure. They will both miss her tremendously, as will I.

Our mother is now in her seventh month of live-in care, and my sister and I are extremely pleased with the service. She is living with advanced dementia and had reached the point earlier this year, where daytime support was no longer sufficient for her needs. We had not fully appreciated how challenging the transition to live-in care would be. Initially, the carers assigned were not the right fit, and the situation was difficult for everyone concerned. However, Mumby's worked hard to find the most delightful carer, who won our mother's trust and has transformed her quality of life. Our mother's wellbeing has improved significantly through the attentive, compassionate care she receives, and we are grateful for the positive difference this has made to both her life and our own.

On behalf of Monica our dear neighbour, she has had a great service throughout and we always felt the carers went that bit further with all their care & support.

Excellent - no complaints at all.

Excellent, caring, attentive. The lady (S) looking after J was first class, indeed, we described her as an angel. She gave thoughtful patient care to J, very much appreciated by all of J's family.

My husband was discharged from hospital following major orthopedic surgery. I needed some help at short notice. Mumbys came up trumps. They were very obliging and in no time at all we had Philomena. She was a very experienced carer who was able to assist my husband with his exercise programme. Thanks to her he is making a good recovery. Thank you Mumbys

I truelly believe that without the amazing live-in carers provided by Mumby's my mother wouldn't be here today.After a stroke last August left her in a very frail condition, she came home from hospital with a Mumby's carer in place as palliative end of life care. Fast forward a year later thanks to the amazing carers, she has gone from bedridden housebound and unable to even feed herself, to up and walking slowly with a frame and enjoying meals at the table and going out to lunch. The two carers are true angels, they have and continue to care for my mother like they are caring for their own mother. Nothing is too much trouble for them. They have breathed life and laughter into the house, not only are they great company for my mother and but also great company for my father. They feel very much part of the family. I can't praise and thank the Mumby's team and carers enough. The support and care for my mother and us a family has been and continues to be exceptional!

We approached Mumby's when we thought that Mum was becoming less able to look after herself. Mum is adamant that she wants to live at home and Mumby's is enabling her to do this. Mum values the continuity of care provided by two regular carers. They balance doing everything for Mum and supporting her in doing what she can do. The management is very supportive and enabling smooth handovers between the carers. While it seems expensive it does seem to be reasonable compared to the alternatives. It is improving Mum's lifestyle and enabling us to maintain our own lifestyles, doing our own things and including going on holiday. In summary it is allowing us to continue to be sons rather than becoming carers.

Everyone at Mumbys has been so supportive from the very beginning; talking through my mother's requirements, providing CVs, facilitating video calls, introducing carers and regularly following up by email and in person. The carers have also been fantastic, supporting my mother to live independently and caring for her needs. Thank you!

Genuine lifesaver! My mother needed at-home care quickly and Mumby's were swift and thorough in providing it. The carers provided have been excellent, especially when my mum was ill - the real test! There is flexibility if personalities don't quite work and even if that is the case, the quality of care is exemplary. Mum has had two carers over a few months and transitions have been seamless and managerial support has been excellent. A comprehensive care plan was defined and refined as appropriate during any care period. As with any live-in care, the cost is extreme (£1600+ per WEEK), but in-line with any other managed service. Highly recommended.

From the very first phone call to the day Mum's new carer walked through the door I didn't have a concern. Everyone I spoke to and met totally understood what a huge decision this was for Mum as well as myself and were empathetic, understanding and helped us find the right carer. Admittedly the first couple of weeks weren't easy as Mum adjusted to having someone 'strange' living with her 24 hours a day but with the patience and experience of the carer and the support of Mumby's Mum slowly adjusted and realised that she no longer had to worry about a thing (as indeed I didn't ). She began to appreciate all the benefits of having someone there to 'look after her' and to take her out, do all the things she loved doing, as well as do her shopping, washing, clean her flat and cook delicious meals and all in her own home. 6 months on Mum is totally lost without her carer, they go out every day and even have a holiday planned in July. Mum has a new lease of life at the tender age of 88.

I can only say that I have been able to work with Mumbys very well to ensure that the person I help care for is reliably cared for. Should any problem arise it is easily resolved with input from all involved. The care required does change because circumstances change and Mumbys find a way to resolve the issue.

Sometimes with one or two previous carers I have had to 'care' for them! We are very satisfied generally with the standard of care and the positive attitude of the Mumby's carers.

After a fall and increasing forgetfulness , fragility and difficulty in looking after herself Mum and the family agreed that Mum would need extra support in her home. We contacted Mumby's who were efficient and thorough in their assessment and explanation of the care that they could provide and have been easy to contact when necessary .Their representative has made several home visits to update Mum' s Care Plan, talk to mum , the family and carer so helping us all become a team. Mum has been supported by several carers all of whom have been friendly and supportive helping Mum get the most out of life despite Dementia and Mum has enjoyed their company.

One of them gave me the confidence, but the other was the cleverer.

The standard of care was excellent. The carer was kind and patient and looked after my mum exceptionally well. They got on really well and she cooked lovely food for mum. She was confident and capable with mums care needs.

Our fit and healthy father had an ischaemic stroke and contracted viral encephalitis. Sadly he also went through medical negligence and required 18 months of hospitalisation. Finally, we were able to get our father home but sadly Social Services became a hurdle preventing our father from getting the care that he required. We found Mumby's and were immediately impressed by the compassion and empathy that they showed both our father and us as a family. We were in regular contact with the staff who went above and beyond to help us safeguard our father and provided us with both professional advice and emotional support for a family at breaking point. At times we were in panic mode but the carer reassured us that Dad's needs could be met and put our minds at ease. One of the staff found a wonderful carer that met our father's requirements and on the 19th of November 2024, we finally got our father home! He is thriving with his live-in carer and will be forever grateful to this wonderful company. Thank you!

Of course, she had longer breaks. Mumby's always provided a replacement carer. Some were exceptional; their different styles gave Mum variety. The office team were available to support the carers, including chasing medical services.

We used Mumby's for the five weeks preceding my husband's death. From the initial consultation to the experience of having a live-in carer, I can only say that Mumby's has been a godsend. Every contact has been both efficient and shown human warmth and understanding. Our carer had to deal with a quickly changing situation which she did with extraordinarily calm capability. She looked after my husband with great skill, natural talent and devotion.

We are very happy with Mumby's services and support given to my father. They also make the wider family feel at ease when visiting the home. We're very happy with the level of care and communication we receive from both the carers and the management team.