Mumby's Live-in Care

The Ark, Wantage Road, Frilford, Abingdon OX13 5NY
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9.7 54 Reviews
  • Mumby's Live-in Care, Abingdon
Mumby’s Live-in Care provides live-in care to people in the South of England, including Oxfordshire, Berkshire, Hampshire, Dorset, Gloucestershire, Surrey, Somerset, Warwickshire, Wiltshire, Buckinghamshire, Hertfordshire, Middlesex and London.

Mumby's Introductory Service is available across the whole of the UK.

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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: from £1414

Please call Mumby's to discuss the care options for adult services and children services.

These prices are only a guideline, please contact Mumby's Live-in Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Mumby's Homecare Support Ltd

Person in charge

  • Ann Mumby (Registered Manager)

Mumby's Live-in Care Reviews (54)

Total of 54, showing 41-54
9.7

Mumby's Live-in Care has a Review Score of 9.7 (9.724) out of 10, based on 18 reviews in the last 2 years. Over all time Mumby's Live-in Care has 54 reviews.

Overall Experience

  • 44
  • 9
  • 0
  • 0
  • 1

Date Published

54
5
8
18
36

Review from Maggy S (Daughter of Client) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mumby's carers treated my parent with respect and dignity as he required during a difficult time of his life. Mumby's took time to find a carer that would suit in a particularly demanding situation and see we could carry on maintaining a standard of life for my father that he needed until the end. We
are very grateful.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you, Maggy. It was a pleasure to have been part of his life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathie S (Wife of Client) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the support and care we received from Mumby's Homecare Support. They were responsive to our needs and made sure an appropriate (excellent) carer was assigned to us. I would strongly recommend Mumby's for live-in care.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

It was a pleasure to have been able to find a care worker that suited so well.

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Review from H G (Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just been magnificently looked after for five weeks following an accident whilst on holiday. So too have my two dogs. We three shall miss the carer.

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Treated with Dignity

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Review from T D (Daughter of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In terms of care, my father is receiving exemplary care. He is treated more as the carer's relative than as a patient. She has quickly established his trust and he is experiencing a better quality of life than before hospital with daily walks, exercises, lots of music and talking.
I cannot fault the
care he is receiving.
Some points for improvement. 1. there has been some inconsistency between management regarding equipment needs which has introduced an unnecessary cost. 2. it has been less handover and relax and involved a lot more input than expected.

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Review from David B (Son of Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for taking over and looking after my mother and father in their own home.
Your team are doing this and my parents are where they want to be.
They are being treated with kindness and dignity.
They certainly enjoy the variable diet.
My wife and I can now relax and go out and go on holiday knowing
my parents are in safe hands.

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Treated with Dignity

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Review from Barbara D (Daughter of Client) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father only received live-in care for a very short time before he passed away the care and support for my father and myself and brother was excellent.
It was a great comfort to us that his last few weeks at home after leaving hospital was spent with peace and dignity.

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Treated with Dignity

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Review from W M (Daughter of Client) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mumby's Homecare Support always provide the highest level of care. They are very responsive to Mum's changing needs and she has a great relationship with her carer for whom nothing is too much trouble. I am kept fully informed of any issues or concerns this carer has and they can be rapidly resolved.

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Review from J B (Daughter of Client) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mumby's provided a superb service to my parents. The management dealt with all problems instantly and the carers they provided were faultless.

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Review from Peter K (Power of Attorney of Client) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good caring service is provided. The carers they provide are excellent and dedicated. No adverse comment.

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Review from E C (Wife of Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received an excellent service from the two carers we had with Mumby’s. They greatly helped me and my son in looking after my husband in his final months. We could not have coped without their assistance.

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Review from Dermot P (Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, skilled carers in my two experiences. Left hip replacement (May/June); right hip replacement (August/September). Flexible in approach. Weakness was in some of the set-up and administration, though in counter sorted out car arrangements when my insurer failed to provide the cover needed.

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Review from Penny (Daughter of Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident that my mother is safe and comfortable with your carer-givers. Communication with management is easy and sensitive.

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Review from Mary C (Daughter of Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mumbys have always provided a very high standard of care for my father. The carers have become part of our family always reliable going above and beyond their job role. I would be lost without their support.

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Review from Peter S (Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mumby's are a reliable family agency, which we have used for over six months. We are satisfied with the quality of the carers, and they handle my wife's situation (and consequently mine) well. Possibly the only comment I have is that some of the carers' spoken English is difficult to understand, and
vice versa. My wife likes some carers better than others, but that is the nature of her illness.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Mumby's Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Mumby's Live-in Care is calculated as follows: ( (81 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 105 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mumby's Live-in Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

Meet the Team (5)

Ann

Ann Mumby

Job Title: Director

Joined: 2002

Ann Mumby is a registered Nurse with 20 years’ experience of running a nursing and care agency. Previously to setting up Mumby’s, Ann ran a branch of one of the major home care providers in Berkshire, it was here that she realised she could provide a better standard of care to her clients through her own live-in care business, hence Mumby’s.

Trevor

Trevor Mumby

Job Title: Director

Joined: 2002

In 1979 Ann moved to Saudi Arabia where she met her husband Trevor.
Trevor is a recognised psychoanalyst, a Senior Associate Member of The Royal Society of Medicine, Associate Member of the American Group Psychotherapy Association and also a Member of the British Association of Social Workers.
He is also the author of Conducting Well-Being With Dementia In The Family and helps maintain and improve Mumby’s high standards of dementia care expertise.
M.Sc. B.A.S.W

Isabelle

Isabelle Mumby

Job Title: Commercial Manager

Joined: 2019

Isabelle's primary focus is to raise the profile of Mumby's Live in Care. She seeks new working opportunities with other care providers and community organisations.

Monika

Monika Harris

Job Title: Head of Training & Compliance

Joined: 2021

Monika oversees all new carers throughout their probation period, conducting all training and on-site observations. She makes sure that Mumby's carers relevant skills and knowledge are to an outstanding standard.


Monika has a BA in Social Work, qualified in Portable Health Care Skills and is a qualified first aider.

Melanie

Melanie Edmunds

Job Title: Operating Officer

Joined: 2024

Melanie is the Operating Officer at Mumby's Live-in Care, overseeing the services and supporting our team to deliver Outstanding care.

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