Mumby's Live-in Care

The Ark, Wantage Road, Frilford, Abingdon OX13 5NY
Review Us
9.7 54 Reviews
  • Mumby's Live-in Care, Abingdon
Mumby’s Live-in Care provides live-in care to people in the South of England, including Oxfordshire, Berkshire, Hampshire, Dorset, Gloucestershire, Surrey, Somerset, Warwickshire, Wiltshire, Buckinghamshire, Hertfordshire, Middlesex and London.

Mumby's Introductory Service is available across the whole of the UK.
Show Mumby's Live-in Care on the Map

Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: from £1414

Please call Mumby's to discuss the care options for adult services and children services.

These prices are only a guideline, please contact Mumby's Live-in Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Mumby's Homecare Support Ltd

Person in charge

  • Ann Mumby (Registered Manager)

Mumby's Live-in Care Reviews (54)

9.7

Mumby's Live-in Care has a Review Score of 9.7 (9.717) out of 10, based on 17 reviews in the last 2 years.
Over all time Mumby's Live-in Care has 54 reviews.

Overall Experience
  • 44
  • 9
  • 0
  • 0
  • 1
Date Published
  • 54
  • 5
  • 8
  • 17
  • 37
Reviewer Connection to Mumby's Live-in Care
  • 27
  • 9
  • 7
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 54, showing 21-40
Review from Natalie G (Daughter of Client) published on 3 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mumbys on the whole have been unbelievable in this complex situation regarding my mother who had a stroke and was left unable to walk or talk and then lost my father suddenly. They have helped make it possible for my mother to remain in her own home feeling supported and secure which is very important
to her and us as a family. The team are always on hand whenever we have any queries or concerns and they are a support and comfort to me as well as my mother.
Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Thank you Natalie for your positive comments. This helps us to ensure we are delivering the correct care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Daughter of Client) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
We had 2 live-in carers from Mumby's. The first left after 5 days following complaints from the supporting carers. Her care was rough, disorganised and outdated. The second was a companion, not a carer suitable for my mum's needs. She was incompetent, apparently little trained and as the days continued,
increasingly unsupported and unhelpful. We have not renewed the contract and will be writing to the CQC about them.
Reply from Nancy Walters, Head of Operations at Mumby's Live-in Care

Thank you for your review. I am sorry that you felt the service provided did not meet your requirements but thank you for the review as this does help us to improve the service where necessary.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A K (Daughter of Client) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mumby's have provided live-in care to my elderly parents these past six months. We have been so impressed at the professionalism and kindness of Mumby's carers. Clearly, they are very well trained for their roles, but it is their sensitive approach during difficult moments that really stands out. This
is matched by a very impressive administration/management team for whom nothing is too much trouble. We recommend Mumbys without reservation.
Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Dear A K, thank you for the review of our services. We use reviews to showcase our business but also help us to improve where necessary.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T H (Son of Client) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mumby's employs very kind and helpful people who are dedicated to providing good care. They have enabled my mother to keep living in her own home at a time - during the pandemic - when there were higher risks to move her to a care home. We are very grateful for their work and it has been a reel pleasure
to get to know them.
Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Thank you for your review. It helps us to grow and maintain our outstanding business.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacquie E (Daughter of Client) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly parents have been very well cared for by Mumby's for the past 2 and a half years. Mumby's is a professional yet compassionate care agency with a knowledgeable, kind and very patient management team. My parents have quite complicated needs, yet the care managers always try hard to provide
them with the best possible care, despite the limited resources available to us. They are always available to speak to on the telephone and always listen to any concerns. The carers themselves have all been kind, considerate, professional and extremely hard-working and have treated my parents as if they were members of their own family. I would thoroughly recommend Mumby's to anyone looking for live-in care for a family member.
Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Dear Jacquie, thank you for your review which helps us to build our outstanding care. It has been a pleasure to support Mum and Dad.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Katrina G (Client) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremley worried when I came out of hospital, as I was living on my own and my ability to move around was greatly minimised. But I need not have worried because my carer was lovely, cooking great meals and generally looking after me. I got a glowing letter from the consultant during my 6-week
check-up and that was thanks to my carer making me do the exercises.
Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Dear Katrina, thank you for your review. It was a pleasure to be able to support and enable you to fitness after your recent admission. It's good to hear that you are now fully mobile and enjoying being back to fitness.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A T (Client) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank you for the care and support given to our dad at a very difficult time. All of us were very happy with the quality of care and communication he received whilst he was being supported.
Reply from Nancy Walters, Head of Operations at Mumby's Live-in Care

Thank you for your review, this helps us to ensure we are providing an outstanding service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ali H (Daughter of Client) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were truly blessed when we were recommended to Mumby’s by my father's GP. The care and attention to detail have been first-class. Mumby’s are so very kind, thoughtful and professional. I would like to thank his live-in carer for being so lovely and patient with Dad, and the care manager, who has
done so much to help us with a difficult situation; she really did go above and beyond what could be expected.
Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Thank you for your positive feedback and review. This helps us to improve our services and success.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I D (Client) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My return to better health and strength has been considerably helped by the care and encouragement provided. From the time of their arrival I have felt that my comfort and progress was of first importance. The house is always well-managed with meals of own choice arriving when expected. The exercise
routine is of great value and does help considerably with balance. I have greatly appreciated being free to speak freely to the office staff and thank them for their kindness and advice.
Reply from Joel Mumby, Admin at Mumby's Live-in Care

It is great to hear that the service was able to help with your return to better health. Thank you for your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane R (Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a pleasure to be cared for by a Mumby's carer for just over five days while my husband was in Italy. She had a lovely personality, nothing was too much trouble for her and her main focus was on keeping me safe and preventing me from doing anything which might have led to an accident. Although
I did not receive ‘personal care’ from her, I have no doubt that she would have provided this efficiently and tactfully had it been required. Her cooking skills are good, and she was happy to help me with cooking when I asked to be involved. Her understanding of English is excellent. Although she was startled to find that I was able to drive, she came on a few local trips with me, helping to put my walking aids and me safely into the car. I have absolutely no faults to find at all.
Reply from Joel Mumby, Admin at Mumby's Live-in Care

Great to hear that you found no faults at all with the carer provided. Thank you for your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Moira H (Niece of Client) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been very pleased with the company. It is expensive, but the carers have dealt with some difficult situations! I think it's a great service.
Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you very much, we really value and appreciate the feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet B (Friend of Client) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed care for our friend, who was taken ill suddenly, and Mumby's were able to provide it. They were very friendly and helpful and came out to assess the situation very quickly. The carer arrived within days and is very caring and kind. She has only been here a week but has settled in and is looking
after our friend, who has always been very independent, very sympathetically. She is a good cook and caters to all our friend's needs. It is such a relief to know that she is being so well cared for and is now safe.
The staff are at the end of the phone line and are very supportive.
Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for your positive review., we truly value the feedback from those we help.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lisa H (Daughter of Client) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mumby's and their carers are truly outstanding.


My father has had live-in care from a number of agencies for years. Never have we ever experienced the outstanding level of care provided by Mumby's. From the very first call, late one evening in a panic, as the carer due to arrive in 2 days had dropped

out, we knew Mumby's were different. They genuinely seemed to care, they called back in the evening and they were determined to help. There is a national care crisis but they managed to find us the most fantastic carer within a few days. They went to meet Dad within 24 hours of the first call, they made sure they found the right person, they checked in on the carer regularly etc.


And then the carer herself ... the lovely carer. She is caring, kind, competent, efficient and best of all for my dad, really good fun too. She has shown so much initiative - getting the plumbing fixed, sorting things at the GP, talking to hearing aid providers etc. She is truly fantastic!

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for such a glowing review, it's so good to hear positive feedback that can go back to the team and care worker.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard P (Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She was likeable and friendly, with a great sense of humour. She asked intelligent questions and was popular with members of staff. She was a very good cook. The charge of £1500 per week is very heavy, particularly when we found that she was only getting a third of it.
Reply from Ann Mumby, Admin at Mumby's Live-in Care

We are sorry to hear that you felt this was not good value for money. But in light of the fact that the care was for two people we feel that this is a fair charge.
Thank you again for your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ed S (Son of Client) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mumby's Live-In Care have been fantastic. On really short notice they were able to comfort us by providing care for Mum the moment she was discharged into palliative care at home. All the carers we have worked with have been superb, friendly, kind and professional.
Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you! To be able to help at such short notice was a pleasure. Having immediately available care staff is part of our care provision measures.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Charlotte T (Daughter of Client) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank all concerned with our mothers care from Mumby's.
I have worked in elder care for 25 years myself and found everyone at Mumby's to be excellent from management to care staff.
Everyone wants the best for their loved ones and nothing is too much for this amazing company, they
embraced Mum's care with respect and kindness at all times.
I would highly recommend Mumby's to anyone.
Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you very much, Charlotte. It's here that the quality of care transcends down from management to care staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen R (Father of Client) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a series of falls by my 86 year old mother who lives with my disabled father, I was recommended Mumby's amongst other care agencies. After telephoning around to find out the best, fastest solution, I was most impressed by Mumby's response, the manager's obvious concern and care and also offering
the best and fastest solution. We were visited the next day to meet my father and discuss his/our needs, she then came back to me later that night with a few carer proposals and duly arrived with al lovely lady from Slovakia the following day. A difficult transition for my father to accept care meant things were far from simple, Mumby's was supportive all the way through and enormously helpful in the way they handled the situation. We are now on our third carer from the agency, a delightful French lady who has settling in very well. Each hand over has been very well handled and Mumby's have been very sensible about the pricing. I could not recommend them enough.
Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for the review. We do pride ourselves on the speed that we can set up without losing any of the quality.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James V (Son of Client) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Actually tremendously helpful. My father is particularly difficult with increasing dementia issues. The team helped me navigate through these testing times. The manager and her team have the patience of saints!
Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for your patience too James. It's been a pleasure working with you to care for your father. Care is never smooth.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kim M (Daughter of Client) published on 12 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I felt overwhelmed with how to cope with my mum's care but after contacting Mumby's I was so reassured.
Since the assessment, Mum has been provided with first-class care.
Everybody at Mumby's has been kind and supportive, nothing is too much trouble.
Mum and I are both very happy.
Thank you.
Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you, Kim. When we take on the great responsibility of caring for peoples loved ones. We do try hard to re-assure and take the pressure off.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona V (Daughter of Client) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had very little experience with a care company previously, Mumby's team have been nothing more than exceptional in their support, care and professionalism in assisting us. They have been so understanding both to the client and to us. Their knowledge, communication and consideration of a very
difficult situation has proven to be invaluable. They work as a team along with other faculties which has enabled us to focus on the decisions that need to be made and not to be immersed in the anxiety of a stressful situation. We would not hesitate to recommend Mumby's - their staff are a pleasure to work with, their on-site care people are of a very high standard, they have supported and reassured us throughout and most importantly their knowledge and connections have been so helpful to us in understanding an area we knew very little about. If you need a reliable, professional care company Mumby's is the company you need to use.
Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for such a glowing review and highlighting our team working and collaboration. It is only through feedback we know our processes are working and meeting all parties expectations.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Mumby's Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Mumby's Live-in Care is calculated as follows: ( (76 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 99 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mumby's Live-in Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (15)

Meet the Team (5)

Ann

Ann Mumby

Job Title: Director Joined: 2002

Ann Mumby is a registered Nurse with 20 years’ experience of running a nursing and care agency. Previously to setting up Mumby’s, Ann ran a branch of one of the major home care providers in Berkshire, it was here that she realised she could provide a better standard of care to her clients through her own live-in care business, hence Mumby’s.

Trevor

Trevor Mumby

Job Title: Director Joined: 2002

In 1979 Ann moved to Saudi Arabia where she met her husband Trevor.
Trevor is a recognised psychoanalyst, a Senior Associate Member of The Royal Society of Medicine, Associate Member of the American Group Psychotherapy Association and also a Member of the British Association of Social Workers.
He is also the author of Conducting Well-Being With Dementia In The Family and helps maintain and improve Mumby’s high standards of dementia care expertise.
M.Sc. B.A.S.W

Isabelle

Isabelle Mumby

Job Title: Commercial Manager Joined: 2019

Isabelle's primary focus is to raise the profile of Mumby's Live in Care. She seeks new working opportunities with other care providers and community organisations.

Monika

Monika Harris

Job Title: Head of Training & Compliance Joined: 2021

Monika oversees all new carers throughout their probation period, conducting all training and on-site observations. She makes sure that Mumby's carers relevant skills and knowledge are to an outstanding standard.


Monika has a BA in Social Work, qualified in Portable Health Care Skills and is a qualified first aider.

Melanie

Melanie Edmunds

Job Title: Operating Officer Joined: 2024

Melanie is the Operating Officer at Mumby's Live-in Care, overseeing the services and supporting our team to deliver Outstanding care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mumby's Live-in Care to verify any information. View our terms and conditions. Mumby's Live-in Care has an Enhanced Service - more info.