Mumby's Live-in Care

The Ark, Wantage Road, Frilford, Abingdon OX13 5NY
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9.8 59 Reviews
  • Mumby's Live-in Care, Abingdon
Mumby’s Live-in Care provides live-in care to people in the South of England, including Oxfordshire, Berkshire, Hampshire, Dorset, Gloucestershire, Surrey, Somerset, Warwickshire, Wiltshire, Buckinghamshire, Hertfordshire, Middlesex and London.

Mumby's Introductory Service is available across the whole of the UK.
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Care Provided by Mumby's Live-in Care

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: from £1414

Please call Mumby's to discuss the care options for adult services and children services.

These prices are only a guideline, please contact Mumby's Live-in Care to find out the exact price for your requirements.

Contact Mumby's Live-in Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Mumby's Live-in Care to get a personalised quote.

Good to Know

Owner

  • Mumby's Homecare Support Ltd
  • Privately Owned

Person in Charge

  • Ann Mumby (Registered Manager)

Mumby's Live-in Care Reviews (59)

9.8

Mumby's Live-in Care has a Review Score of 9.8 (9.772) out of 10, based on 21 reviews in the last 2 years.
Over all time Mumby's Live-in Care has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mumby's Live-in Care
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Total of 59, showing 21-40
Review from C K (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We chose Mumby's because they employ their own staff, and they can match a suitable carer to the client taking into consideration their health and day-to-day care needs. However, the carer profile is not comprehensive enough, more details should be given with their experience in previous roles and relevant
care capabilities. What experience they have in certain areas.
The carers who worked out well with mother, were a great success, and we knew mother was being well looked after, however in the last year of our mother's life, she had many complex health needs, and, as she deteriorated, there were times when her behaviour was challenging, and some carers found this difficult to manage.
In the last weeks of her life, my mother needed palliative care, the carer managed to the best of her ability but not enough experience.
Mumbys are always willing to listen, and be supportive on the telephone, and give good advice when needed. I can recommend them as a good care agency.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for the feedback, we will use this information to help improve our service. We really enjoyed looking after your Mother, despite her occasional challenging days.
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Review from John D (Son of Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mumby's were very easy to deal with and were very flexible and accommodating as we struggled to tie down exact care needs and dates for my mother coming out of hospital. The carer provided was both good at providing personal care and had a very friendly and caring nature. The service provided was indispensable
and I would not hesitate to recommend Mumby's for live-in care.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareThank you for the outstanding review of the care you and your mum experienced with Mumbys Live-in Care. We were delighted to support Mum with her discharge from hospital and deliver the exact personal care that she required. We use all our reviews to help us understand how we can improve the service for current and future clients.
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Review from N H (Son of Client) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After almost a year, I have found Mumby's to be a highly competent and trustworthy care provider. Initially caring for my mother, they stayed to care for my father when she had to go to a nursing home. Their carers were proactive in keeping each other informed and sorting issues, working well as a team,
despite being very disparate characters. My parents and I feel we were very fortunate in choosing Mumby's. Sadly both parents now have to be.
Reply from Nancy Walters, Chief Operating Officer at Mumby's Live-in CareDear Nick, it was a great pleasure to have been asked to support Mum and Dad in their lovely home. Your positive feedback helps to ensure our services to our clients are outstanding. We wish you and your Mum and Dad well.
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Review from J B (Daughter of Client) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum descended suddenly and unexpectedly into Alzheimer's, with no family living nearby, we tried to manage with daily visits from a care organisation, but this soon became insufficient. Luckily we found Mumby's Live-in Care, and have been matched with a lovely lady who takes great care of my
mum and it has taken such a terrible weight and anxiety off our shoulders. We are able to see our mum without the stress of being carers ourselves, while knowing that she is safe, eating well, and being looked after. Nothing will take away the terrible situation, but Mumby's have made it easier to manage.
Reply from Nancy Walters, Head of operations at Mumby's Live-in CareDear Jacqueline, thank you for your positive response on the care provided for your Mother. Your reviews help us to continue to improve our service but we were very happy we could support you in the way you wished for.
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Review from Sarah F (Daughter of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has dementia and after some time in hospital for a broken hip, it became apparent he needed more support at home. We were recommended Mumby's Live-in Care by a family friend and from the moment I rang for an initial chat I knew it was the right choice. Care, compassion, understanding, knowledge
and as important, for our family, a sense of humour. Dad is happy, mum is happy so - as an only child - I’m happy!
Our carer is just the ideal match and has quickly become part of our little family. She is fantastic with Dad but provides support to Mum and me too as we navigate this difficult journey together.
We did not choose the situation we are in and wouldn’t wish it on anyone. But we did choose Mumbys and for that I’m grateful.
Reply from Nancy Walters, Head of operations at Mumby's Live-in CareDear Sarah - thank you for your outstanding review of our services for Mum and Dad. It is a pleasure to support them both and we are pleased the carer is a good match. Mumbys use the reviews to ensure we continue to provide outstanding service to our clients.
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Review from Natalie G (Daughter of Client) published on 3 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mumbys on the whole have been unbelievable in this complex situation regarding my mother who had a stroke and was left unable to walk or talk and then lost my father suddenly. They have helped make it possible for my mother to remain in her own home feeling supported and secure which is very important
to her and us as a family. The team are always on hand whenever we have any queries or concerns and they are a support and comfort to me as well as my mother.
Reply from Nancy Walters, Head of operations at Mumby's Live-in CareThank you Natalie for your positive comments. This helps us to ensure we are delivering the correct care.
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Review from M H (Daughter of Client) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
We had 2 live-in carers from Mumby's. The first left after 5 days following complaints from the supporting carers. Her care was rough, disorganised and outdated. The second was a companion, not a carer suitable for my mum's needs. She was incompetent, apparently little trained and as the days continued,
increasingly unsupported and unhelpful. We have not renewed the contract and will be writing to the CQC about them.
Reply from Nancy Walters, Head of Operations at Mumby's Live-in CareThank you for your review. I am sorry that you felt the service provided did not meet your requirements but thank you for the review as this does help us to improve the service where necessary.
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Review from A K (Daughter of Client) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mumby's have provided live-in care to my elderly parents these past six months. We have been so impressed at the professionalism and kindness of Mumby's carers. Clearly, they are very well trained for their roles, but it is their sensitive approach during difficult moments that really stands out. This
is matched by a very impressive administration/management team for whom nothing is too much trouble. We recommend Mumbys without reservation.
Reply from Nancy Walters, Head of operations at Mumby's Live-in CareDear A K, thank you for the review of our services. We use reviews to showcase our business but also help us to improve where necessary.
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Review from T H (Son of Client) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mumby's employs very kind and helpful people who are dedicated to providing good care. They have enabled my mother to keep living in her own home at a time - during the pandemic - when there were higher risks to move her to a care home. We are very grateful for their work and it has been a reel pleasure
to get to know them.
Reply from Nancy Walters, Head of operations at Mumby's Live-in CareThank you for your review. It helps us to grow and maintain our outstanding business.
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Review from Jacquie E (Daughter of Client) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly parents have been very well cared for by Mumby's for the past 2 and a half years. Mumby's is a professional yet compassionate care agency with a knowledgeable, kind and very patient management team. My parents have quite complicated needs, yet the care managers always try hard to provide
them with the best possible care, despite the limited resources available to us. They are always available to speak to on the telephone and always listen to any concerns. The carers themselves have all been kind, considerate, professional and extremely hard-working and have treated my parents as if they were members of their own family. I would thoroughly recommend Mumby's to anyone looking for live-in care for a family member.
Reply from Nancy Walters, Head of operations at Mumby's Live-in CareDear Jacquie, thank you for your review which helps us to build our outstanding care. It has been a pleasure to support Mum and Dad.
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Review from Katrina G (Client) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremley worried when I came out of hospital, as I was living on my own and my ability to move around was greatly minimised. But I need not have worried because my carer was lovely, cooking great meals and generally looking after me. I got a glowing letter from the consultant during my 6-week
check-up and that was thanks to my carer making me do the exercises.
Reply from Nancy Walters, Head of operations at Mumby's Live-in CareDear Katrina, thank you for your review. It was a pleasure to be able to support and enable you to fitness after your recent admission. It's good to hear that you are now fully mobile and enjoying being back to fitness.
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Review from A T (Client) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank you for the care and support given to our dad at a very difficult time. All of us were very happy with the quality of care and communication he received whilst he was being supported.
Reply from Nancy Walters, Head of Operations at Mumby's Live-in CareThank you for your review, this helps us to ensure we are providing an outstanding service.
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Review from Ali H (Daughter of Client) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were truly blessed when we were recommended to Mumby’s by my father's GP. The care and attention to detail have been first-class. Mumby’s are so very kind, thoughtful and professional. I would like to thank his live-in carer for being so lovely and patient with Dad, and the care manager, who has
done so much to help us with a difficult situation; she really did go above and beyond what could be expected.
Reply from Nancy Walters, Head of operations at Mumby's Live-in CareThank you for your positive feedback and review. This helps us to improve our services and success.
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Review from I D (Client) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My return to better health and strength has been considerably helped by the care and encouragement provided. From the time of their arrival I have felt that my comfort and progress was of first importance. The house is always well-managed with meals of own choice arriving when expected. The exercise
routine is of great value and does help considerably with balance. I have greatly appreciated being free to speak freely to the office staff and thank them for their kindness and advice.
Reply from Joel Mumby, Admin at Mumby's Live-in CareIt is great to hear that the service was able to help with your return to better health. Thank you for your feedback.
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Review from Jane R (Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a pleasure to be cared for by a Mumby's carer for just over five days while my husband was in Italy. She had a lovely personality, nothing was too much trouble for her and her main focus was on keeping me safe and preventing me from doing anything which might have led to an accident. Although
I did not receive ‘personal care’ from her, I have no doubt that she would have provided this efficiently and tactfully had it been required. Her cooking skills are good, and she was happy to help me with cooking when I asked to be involved. Her understanding of English is excellent. Although she was startled to find that I was able to drive, she came on a few local trips with me, helping to put my walking aids and me safely into the car. I have absolutely no faults to find at all.
Reply from Joel Mumby, Admin at Mumby's Live-in CareGreat to hear that you found no faults at all with the carer provided. Thank you for your feedback.
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Review from Moira H (Niece of Client) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been very pleased with the company. It is expensive, but the carers have dealt with some difficult situations! I think it's a great service.
Reply from Joel Mumby, Admin at Mumby's Live-in CareThank you very much, we really value and appreciate the feedback.
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Review from Janet B (Friend of Client) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed care for our friend, who was taken ill suddenly, and Mumby's were able to provide it. They were very friendly and helpful and came out to assess the situation very quickly. The carer arrived within days and is very caring and kind. She has only been here a week but has settled in and is looking
after our friend, who has always been very independent, very sympathetically. She is a good cook and caters to all our friend's needs. It is such a relief to know that she is being so well cared for and is now safe.
The staff are at the end of the phone line and are very supportive.
Reply from Joel Mumby, Admin at Mumby's Live-in CareThank you for your positive review., we truly value the feedback from those we help.
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Review from Lisa H (Daughter of Client) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mumby's and their carers are truly outstanding.


My father has had live-in care from a number of agencies for years. Never have we ever experienced the outstanding level of care provided by Mumby's. From the very first call, late one evening in a panic, as the carer due to arrive in 2 days had dropped

out, we knew Mumby's were different. They genuinely seemed to care, they called back in the evening and they were determined to help. There is a national care crisis but they managed to find us the most fantastic carer within a few days. They went to meet Dad within 24 hours of the first call, they made sure they found the right person, they checked in on the carer regularly etc.


And then the carer herself ... the lovely carer. She is caring, kind, competent, efficient and best of all for my dad, really good fun too. She has shown so much initiative - getting the plumbing fixed, sorting things at the GP, talking to hearing aid providers etc. She is truly fantastic!

Reply from Joel Mumby, Admin at Mumby's Live-in CareThank you for such a glowing review, it's so good to hear positive feedback that can go back to the team and care worker.
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Review from Richard P (Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She was likeable and friendly, with a great sense of humour. She asked intelligent questions and was popular with members of staff. She was a very good cook. The charge of £1500 per week is very heavy, particularly when we found that she was only getting a third of it.
Reply from Ann Mumby, Admin at Mumby's Live-in CareWe are sorry to hear that you felt this was not good value for money. But in light of the fact that the care was for two people we feel that this is a fair charge.
Thank you again for your review.
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Review from Ed S (Son of Client) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mumby's Live-In Care have been fantastic. On really short notice they were able to comfort us by providing care for Mum the moment she was discharged into palliative care at home. All the carers we have worked with have been superb, friendly, kind and professional.
Reply from Joel Mumby, Admin at Mumby's Live-in CareThank you! To be able to help at such short notice was a pleasure. Having immediately available care staff is part of our care provision measures.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Mumby's Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Mumby's Live-in Care is calculated as follows: ( (100 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 123 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Mumby's Live-in Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

Meet the Team (5)

Ann

Ann Mumby

Job Title: Director Joined: 2002

Ann Mumby is a registered Nurse with 20 years’ experience of running a nursing and care agency. Previously to setting up Mumby’s, Ann ran a branch of one of the major home care providers in Berkshire, it was here that she realised she could provide a better standard of care to her clients through her own live-in care business, hence Mumby’s.

Trevor

Trevor Mumby

Job Title: Director Joined: 2002

In 1979 Ann moved to Saudi Arabia where she met her husband Trevor.
Trevor is a recognised psychoanalyst, a Senior Associate Member of The Royal Society of Medicine, Associate Member of the American Group Psychotherapy Association and also a Member of the British Association of Social Workers.
He is also the author of Conducting Well-Being With Dementia In The Family and helps maintain and improve Mumby’s high standards of dementia care expertise.
M.Sc. B.A.S.W

Isabelle

Isabelle Mumby

Job Title: Commercial Manager Joined: 2019

Isabelle's primary focus is to raise the profile of Mumby's Live in Care. She seeks new working opportunities with other care providers and community organisations.

Monika

Monika Harris

Job Title: Head of Training & Compliance Joined: 2021

Monika oversees all new carers throughout their probation period, conducting all training and on-site observations. She makes sure that Mumby's carers relevant skills and knowledge are to an outstanding standard.


Monika has a BA in Social Work, qualified in Portable Health Care Skills and is a qualified first aider.

Melanie

Melanie Edmunds

Job Title: Operating Officer Joined: 2024

Melanie is the Operating Officer at Mumby's Live-in Care, overseeing the services and supporting our team to deliver Outstanding care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mumby's Live-in Care to verify any information. View our terms and conditions. Mumby's Live-in Care has an Enhanced Service - more info.