Home Instead (Maidenhead, Henley & Wallingford)

Unit 5, Castle End Business Park, Ruscombe, Maidenhead RG10 9XQ
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9.9 89 Reviews
  • Home Instead (Maidenhead, Henley & Wallingford), Maidenhead
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Care Provided by Home Instead (Maidenhead, Henley & Wallingford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We can start from as little as an hour a week and have a minimum visit time of 1 hour.
Hourly and live in fees are available on request.

Good to Know

Group/Owner

Person in charge

  • Melissa Johnson (Director)
Are you the Owner/Manager of Home Instead (Maidenhead, Henley & Wallingford)? View your Advertising Options

Home Instead (Maidenhead, Henley & Wallingford) Reviews (89)

9.9

Home Instead (Maidenhead, Henley & Wallingford) has a Review Score of 9.9 (9.899) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Maidenhead, Henley & Wallingford) has 89 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Maidenhead, Henley & Wallingford)
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Total of 89, showing 41-60
Review from Bob P (Son of Client) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided by Home Instead (Maidenhead, Henley & Wallingford) has been very professional at all times. The care and attention provided to my mother has been of great benefit to her and really helped her confidence and well being in the current climate.
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Review from Sarah D (Daughter of Client) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family greatly appreciated all the carers support over the last twelve months for our parents. They were always willing to go the extra mile for us without complaint. All of them had sunny personalities and a great sense of humour. We could not have asked for anything else. They were all brilliant.
We would highly recommend your Home Instead (Maidenhead, Henley & Wallingford). Thank you.
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Review from David M (Son of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live a long way from Mum so it is reassuring to know that Home Instead (Maidenhead, Henley & Wallingford) are visiting her and checking she is okay. They provide great service. The care givers are the most wonderful people and the management and communication is excellent. I strongly recommend Home
Instead (Maidenhead, Henley & Wallingford). They have taken a huge weight off my shoulders.
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Review from Liz P (Daughter of Client) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Homecare Instead provides daily help for my Mum. Although she was a little reluctant at first to use a care company, she now really enjoys their company and help. Over the Christmas period, Mum was rushed into hospital, and the care company continued to pop in and visit Dad, making sure he had eaten
a good meal. When we were told Mum was going to be discharged on Boxing Day and she needed to have three visits a day, within a few hours a rota had been sorted and carers gave up their holiday time to help us.
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Review from Sue S (Daughter of Client) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father needed extra help in the home, we contacted Home Instead after several recommendations. We have never looked back and more recently had to increase his care due to the deterioration of his Dementia. Home Instead and in particular, our care manager and Dad's carers have been amazing in
going over and above to help Dad with his chores, shopping, friendly chats, walks outside, picking up prescriptions and regular contact with us to ensure he was looked after in the best way possible. I would not hesitate to recommend Home Instead to anyone. Unfortunately, Dad has had several visits to the hospital now with some complicated medical needs so we have decided once he leaves the hospital to arrange care in a care home as he now needs 24-hour care.
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Review from Steve E (Son-in-law of Client) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caring staff are professional and kind at heart, providing the level of care requested. They are punctual and flexible when something additional is needed. Largely, the same carers attend each day and have developed a rapport with my mother in law. Those who I have met are jolly, always brightening
the house. Problems are always flagged to the office in a timely manner. The office is responsive and is equally professional. Record keeping appears good and they always follow through when there is a problem to be overcome. Given that some elderly people can be difficult, the office never once let issues exasperate them. Impossible to fault.
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Review from Claire S (Daughter of Client) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We approached Home Instead on the recommendation of a friend last year when my mother was back at home from hospital having suffered a fall, and needed some help twice a day. From the outset, the care package offered to my mother has been extremely professional and well-monitored, as well as designed
to support my mother's continuing independence at home. A group of lovely carers have all contributed enormously to her well-being, especially in this most difficult of years. Home Instead has never let my mother down, whatever the circumstances, and I’ve seen myself how much she appreciates the reliability and routine of saying to me ’my carer’s coming, I’ve got to get ready!’


I would like to thank, and highly recommend, all of the Home Instead team for going the extra mile and providing my mother - and us as family members - with that stability and assurance we've all needed under the pressures of the pandemic. Attention to detail has meant everything, thank you!

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Review from Laura S (Daughter of Client) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Home Instead highly enough. They have not only provided a superlative level of care, but they have been a huge support to myself during a time that is really emotionally challenging when trying to provide the best support for a loved one who is suffering. They've gone above and beyond
in helping both Mum and myself over the last 9 months. I honestly don't know what I would have done without them!
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Review from Joanna R (Daughter of Client) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide my mum with the highest quality care. They are truly outstanding in their care and service. Really professional, kind and always go the extra mile. We were badly let down by another agency, and they came to our rescue immediately and were a huge support. We can't thank them enough.
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Review from Chris J (Son of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed care visits for my elderly mother, whose health was declining. Rang several providers and was immediately impressed with Home Instead's professionalism. Didn't get a good feeling from many of the others and so chose two to visit us to discuss further. Home Instead's enthusiastic approach and
caring attitude were ahead of the other company, so we appointed them. From the start, professionalism continued throughout. A team of three carers, my mother liked all three, and the kindness and help they gave her. Home Instead seem to be careful choosing their carers, they were all very diligent and lovely people too. Unfortunately, my Mother passed away after two months of using them, but the experience we had was excellent. In the last couple of weeks, we had to increase the visits, and I can say the management in the office did everything to accommodate our requests. We are very grateful to the team and office support. Overall, based on this, I highly recommend!
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Review from P C (Client) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 'Home Instead' team cared for me after breaking an ankle, from mid-January, until the end of April 2020. They were always punctual, polite and respectful; often amusing, and happy to chat - both of which helped me to keep my spirits up, as we drifted into 'lockdown'. They were happy to do household
tasks, such as hoovering and ironing, as well as hair washing, and monitoring my walking progress, especially when climbing the stairs; also happy to accompany my morning walks. They were careful to adhere to the virus rules. I found that I looked for them arriving, and was sorry as they left. It was so helpful that they could spend an hour with me. I would be happy to recommend Home Instead.
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Review from Chris R (Son of Client) published on 17 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's carer really tried hard to go the extra mile and support her as she became too frail to manage things for herself. It was a real blessing to have that support, giving us some peace of mind that she was being looked after.
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Review from P E (Client) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient and friendly service. Temporary use after hip replacement surgery. Did exactly what I required.
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Review from Aidan C (Son of Client) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and reliable care and support allowing my elderly mother to stay in her own home. Very pleased with the caring and friendly staff.
Well supervised and administered service.
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Review from C E (Wife of Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers were punctual, efficient, friendly, cheerful, competent with administering medication and stimulating for my husband - in short, we have complete confidence in them and enjoy their company.
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Review from E A B (Client) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had home care assistance over the last year following two bouts of surgery. I found the staff very caring and supportive. Communication with the management was excellent and you were consulted on every element of your care. I continue to have ongoing (though less frequent) visits but I know I
can call for more help if needed.
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Review from Jane F (Daughter of Client) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead carers since 2018 and have found them to be reliable, skilful and caring. They have responded particularly well when there has been a health emergency and we (children of the clients) are kept well informed of any changes in wellbeing or behaviour. I have no hesitation
in recommending Home Instead to others.
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Review from Ray D (Son of Client) published on 22 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided care to my mother for four years. The staff and management maintained high standards in all aspects of their service to her and to her family who could be confident their mother was being treated with care and compassion. As our mother’s care needs became more specialised we had
no alternative but to move her to a nursing home. It was sad to leave behind the carers whose care, friendship and company she had enjoyed and relied on for so long.
We have no hesitation in recommending Home Instead to others who seek reliable, genuine and effective care for their loved ones.
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Review from David M (Son of Client) published on 22 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant service! Really couldn't have any better. Both my mother and I have been very, very pleased. It's made a massive difference to Mum during a particularly challenging time for her as she's settled into a care home and moved away from friends where she used to live. The carer match has been
perfect. Un-prompted Mum always talks about fantastic it's been to see her. Everyone has been personal and professional throughout.
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Review from Jeremy H (Son of Client) published on 12 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very easy, dependable and flexible approach helped tremendously in my mother's recovery from a fall. This has given her the confidence to return to an independent life that she so desired in a much quicker time period than expected.
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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead (Maidenhead, Henley & Wallingford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for Home Instead (Maidenhead, Henley & Wallingford) is calculated as follows: ( (80 Excellents x 5) + (9 Goods x 4) ) ÷ 89 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Maidenhead, Henley & Wallingford) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (24)

Meet the Team (0)

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