Home Instead (Maidenhead, Henley & Wallingford)

Home Instead (Maidenhead, Henley & Wallingford) have been exceptional in all aspects of the care and support they have given to my father, his partner and to us as a family. From the start of dads journey all of the team have been professional, supportive, flexible and respectful to all of our questions and needs, both physical and emotional. The reassurance they gave to us as a family to enable dad to remain in his home has been everything that we needed over his last few months. Thank you to all of the team.

The service provided by Home Instead (Maidenhead, Henley & Wallingford) has been very professional at all times. The care and attention provided to my mother has been of great benefit to her and really helped her confidence and well being in the current climate.

We as a family greatly appreciated all the carers support over the last twelve months for our parents. They were always willing to go the extra mile for us without complaint. All of them had sunny personalities and a great sense of humour. We could not have asked for anything else. They were all brilliant. We would highly recommend your Home Instead (Maidenhead, Henley & Wallingford). Thank you.

I live a long way from Mum so it is reassuring to know that Home Instead (Maidenhead, Henley & Wallingford) are visiting her and checking she is okay. They provide great service. The care givers are the most wonderful people and the management and communication is excellent. I strongly recommend Home Instead (Maidenhead, Henley & Wallingford). They have taken a huge weight off my shoulders.

Homecare Instead provides daily help for my Mum. Although she was a little reluctant at first to use a care company, she now really enjoys their company and help. Over the Christmas period, Mum was rushed into hospital, and the care company continued to pop in and visit Dad, making sure he had eaten a good meal. When we were told Mum was going to be discharged on Boxing Day and she needed to have three visits a day, within a few hours a rota had been sorted and carers gave up their holiday time to help us.

When my father needed extra help in the home, we contacted Home Instead after several recommendations. We have never looked back and more recently had to increase his care due to the deterioration of his Dementia. Home Instead and in particular, our care manager and Dad's carers have been amazing in going over and above to help Dad with his chores, shopping, friendly chats, walks outside, picking up prescriptions and regular contact with us to ensure he was looked after in the best way possible. I would not hesitate to recommend Home Instead to anyone. Unfortunately, Dad has had several visits to the hospital now with some complicated medical needs so we have decided once he leaves the hospital to arrange care in a care home as he now needs 24-hour care.

The caring staff are professional and kind at heart, providing the level of care requested. They are punctual and flexible when something additional is needed. Largely, the same carers attend each day and have developed a rapport with my mother in law. Those who I have met are jolly, always brightening the house. Problems are always flagged to the office in a timely manner. The office is responsive and is equally professional. Record keeping appears good and they always follow through when there is a problem to be overcome. Given that some elderly people can be difficult, the office never once let issues exasperate them. Impossible to fault.

We approached Home Instead on the recommendation of a friend last year when my mother was back at home from hospital having suffered a fall, and needed some help twice a day. From the outset, the care package offered to my mother has been extremely professional and well-monitored, as well as designed to support my mother's continuing independence at home. A group of lovely carers have all contributed enormously to her well-being, especially in this most difficult of years. Home Instead has never let my mother down, whatever the circumstances, and I’ve seen myself how much she appreciates the reliability and routine of saying to me ’my carer’s coming, I’ve got to get ready!’

I would like to thank, and highly recommend, all of the Home Instead team for going the extra mile and providing my mother - and us as family members - with that stability and assurance we've all needed under the pressures of the pandemic. Attention to detail has meant everything, thank you!

I cannot recommend Home Instead highly enough. They have not only provided a superlative level of care, but they have been a huge support to myself during a time that is really emotionally challenging when trying to provide the best support for a loved one who is suffering. They've gone above and beyond in helping both Mum and myself over the last 9 months. I honestly don't know what I would have done without them!

Home Instead provide my mum with the highest quality care. They are truly outstanding in their care and service. Really professional, kind and always go the extra mile. We were badly let down by another agency, and they came to our rescue immediately and were a huge support. We can't thank them enough.

Needed care visits for my elderly mother, whose health was declining. Rang several providers and was immediately impressed with Home Instead's professionalism. Didn't get a good feeling from many of the others and so chose two to visit us to discuss further. Home Instead's enthusiastic approach and caring attitude were ahead of the other company, so we appointed them. From the start, professionalism continued throughout. A team of three carers, my mother liked all three, and the kindness and help they gave her. Home Instead seem to be careful choosing their carers, they were all very diligent and lovely people too. Unfortunately, my Mother passed away after two months of using them, but the experience we had was excellent. In the last couple of weeks, we had to increase the visits, and I can say the management in the office did everything to accommodate our requests. We are very grateful to the team and office support. Overall, based on this, I highly recommend!

The 'Home Instead' team cared for me after breaking an ankle, from mid-January, until the end of April 2020. They were always punctual, polite and respectful; often amusing, and happy to chat - both of which helped me to keep my spirits up, as we drifted into 'lockdown'. They were happy to do household tasks, such as hoovering and ironing, as well as hair washing, and monitoring my walking progress, especially when climbing the stairs; also happy to accompany my morning walks. They were careful to adhere to the virus rules. I found that I looked for them arriving, and was sorry as they left. It was so helpful that they could spend an hour with me. I would be happy to recommend Home Instead.

Mum's carer really tried hard to go the extra mile and support her as she became too frail to manage things for herself. It was a real blessing to have that support, giving us some peace of mind that she was being looked after.

Efficient and friendly service. Temporary use after hip replacement surgery. Did exactly what I required.

Well supervised and administered service.

All carers were punctual, efficient, friendly, cheerful, competent with administering medication and stimulating for my husband - in short, we have complete confidence in them and enjoy their company.

I have had home care assistance over the last year following two bouts of surgery. I found the staff very caring and supportive. Communication with the management was excellent and you were consulted on every element of your care. I continue to have ongoing (though less frequent) visits but I know I can call for more help if needed.

We have been using Home Instead carers since 2018 and have found them to be reliable, skilful and caring. They have responded particularly well when there has been a health emergency and we (children of the clients) are kept well informed of any changes in wellbeing or behaviour. I have no hesitation in recommending Home Instead to others.

We have no hesitation in recommending Home Instead to others who seek reliable, genuine and effective care for their loved ones.

Brilliant service! Really couldn't have any better. Both my mother and I have been very, very pleased. It's made a massive difference to Mum during a particularly challenging time for her as she's settled into a care home and moved away from friends where she used to live. The carer match has been perfect. Un-prompted Mum always talks about fantastic it's been to see her. Everyone has been personal and professional throughout.