Home Instead (Maidenhead, Henley & Wallingford)

Unit 5, Castle End Business Park, Ruscombe, Maidenhead RG10 9XQ
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9.9 89 Reviews
  • Home Instead (Maidenhead, Henley & Wallingford), Maidenhead
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We can start from as little as an hour a week and have a minimum visit time of 1 hour.
Hourly and live in fees are available on request.

Good to Know

Group/Owner

Person in charge

  • Melissa Johnson (Director)
Are you the Owner/Manager of Home Instead (Maidenhead, Henley & Wallingford)? View your Advertising Options

Home Instead (Maidenhead, Henley & Wallingford) Reviews (89)

Total of 89, showing 21-40
9.9

Home Instead (Maidenhead, Henley & Wallingford) has a Review Score of 9.9 (9.899) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Maidenhead, Henley & Wallingford) has 89 reviews.

Overall Experience

  • 88
  • 1
  • 0
  • 0
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Date Published

89
4
5
15
74

Review from Laurence U (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have worked with high-performing individuals and businesses at the very top in their fields and across the world for the past 30 years and I find Home Instead extremely caring, understanding, professional, efficient, effective and proactive. They are very experienced in their field of care and are very
interactive with me in their care of my mum. She lives on her own and is still able to get around her house and Home Instead walk that very fine line of helping Mum keep her independence whilst always making sure she is well cared for and supported. This line has changed as Mum has got older (she is now 91) and the adjustment of moving this line has been done with warmth, care, clarity and patience.
The whole team at Home Instead and their way of working provides confidence and incredible peace of mind and make it easy for me and Mum to work with them.
A massive thank you to my main contact and all at Home Instead.

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Review from J H (Mother of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has Home Instead going in daily to his workplace to attend to his needs and has done since November 2021. We have found the carers and company to be very professional, helpful and polite at all times. Would definitely recommend them.

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Review from Graham B (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since changing my mother's carers to Home Instead at the beginning of this year we have experienced an outstanding level of service and my mother is much happier with the consistency of having a small team of friendly carers.

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Review from Suzanne R (Sister of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my sister are always caring and compassionate. They take time to ensure that her wishes are carried out in a respectful way.
If there are any concerns I am contacted very promptly.

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Review from G H (Son-in-law of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of the new year, I wrote to thank the Home Instead team for their continued care for my father-in-law.
We are so fortunate to have such a great team for whom nothing seems too much trouble.
Personal care, looking out for presenting health concerns and keeping the home neat and tidy,
all done with good humour and friendliness.
Communication is excellent despite me living many miles away.
I would highly recommend this team to anyone looking for this level of support.

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Review from K N (Daughter of Client) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead (Maidenhead) whilst my mother way staying with me for nearly five weeks. My mother has complex physical needs as well as dementia. The whole experience of setting up the support requirements with the office team, the management of the schedule throughout the month and the actual
care provided was fantastic. I cannot speak highly enough of the whole team and each and every carer engaged brilliantly with Mum, showing her kindness, patience, respect and making her time with them thoroughly enjoyable. I had complete confidence in each person to care for my mother and keep her safe, happy and comfortable when I could not be there. We felt very comfortable having the carers in our home and they immediately felt like part of the family. Not only did they care for Mum, but they offered great support to me at a challenging time.

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Review from Fiona J (Niece of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care Home Instead give our uncle. The whole team are excellent. Not sure what we would have done without them, it has taken so much stress away knowing we have a reliable, caring team. It's not just the excellent carers but all the team who organise and advise us if we have
any questions.
Thank you, Home Instead!

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Review from Sarah H (Wife of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's such a comfort to know that Home Instead provide the same level of care for my husband that I do myself so that I can relax.
Always a cheerful smile comes with our lovely helpers, along with practical suggestions to make life easier.

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Review from Sue M (Niece of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service our family have had and continue to have from Home Instead. We currently have care for one relative and have had their help earlier this year with another. Home Instead always make sure to introduce new carers and keep us informed. They even came on a Saturday afternoon to
set up care when we needed it quickly. Cannot thank them enough.

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Review from Jyotika L (Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a debilitating stay in hospital my old care agency could no longer accommodate my increased needs so I contacted Home Instead on a whim and I'm so glad they I did. They responded quickly and efficiently. Over the next few months, my condition changed from recovery to living with a new normal and
their brilliant carers have been with me every step of the way. Both the office staff and carers have been outstanding, efficient, flexible and friendly. I've used other care agencies in the past and I can safely say they are one of the best I've ever used.

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Review from Julia F (Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been incredibly helpful and are everything you would hope for with a home care company.
They are genuinely kind and helpful. They are always on time and the ability for my mum to become familar with her care assistant is hugely beneficial. The support is excellent for my mum who is
now making great strides towards improvement. I can't recommend Home Instead enough and I'm so very pleased I found them!

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Review from Gregg F (Son of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Home Instead has been excellent from the start. They are very caring, attentive and have made our mother feel at easy. Highly recommend them to anyone looking for home care services.

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Review from A L (Son of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team have been fantastic. The service is attentive and professional, the organisation has been excellent and cannot fault the care team who Mum loves! All in all, cannot recommend them highly enough.

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Review from Matthew R (Son of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of the support given to the family member has been consistently good during the period in question. This is an individualised service depending on the needs and circumstances of the service user. I can’t praise this service enough.

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Review from Fiona G (Sister-in-law of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Instead Agency. From the care staff through to the office/management team we have felt so supported with the care provided for my sister-in-law. The level of care has been consistently good and communication has always been excellent. Having experienced other care agencies
Home Instead have been marvellous.

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Review from Tim O (Son of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father suffered a stroke, I initially struggled to find suitable care, until I found Home Instead. From the outset they were understanding of the situation, quick to reply to any query and went above and beyond in order to set up the cover we required (despite being extremely busy).
Once
in attendance, the care and support given were excellent, the staff were professional in terms of what was needed, friendly and supportive of my father, and generally considerate of all aspects of our needs.
I cannot recommend Home Instead highly enough.

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Review from Catherine S (Daughter of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother wasn't sure about having help initially but as soon as she had had some visits from carers she felt very positive about it. She told us the carers were a pleasure to have and she said they were friendly and very sensible.
The carers worked with my mother to give her the help she needs. This
has made a massive difference to my mum and we have been able to stop worrying about her knowing she is in safe hands.
Everyone at Home Instead has been so helpful, caring and professional, we couldn't praise them too highly.

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Review from Joy S (Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first enquiry about Home Instead, the service given has been excellent. They quickly assessed my needs with great care and compassion.
My assigned carer has been like a right hand, nothing, whatever asked, was too much trouble.
I can wholeheartedly recommend this service, whether it be for
a short or long term care.

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Review from Hannah G (Granddaughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Maidenhead, Henley & Wallingford) have provided daily care for our Grandfather for a few years now. Within this time they have provided excellent care, been incredibly reliable and provided great communication. He has a regular carer who he has a really good relationship with and who he
trusts. They have got to know him really well and understand his needs, which is such an enormous help to us all. Home Instead (Maidenhead, Henley & Wallingford) are always really adaptable, supportive through any situation and we are very grateful for the care provided. Would highly recommend.

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Review from Clare B (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Maidenhead, Henley & Wallingford) have been exceptional in all aspects of the care and support they have given to my father, his partner and to us as a family. From the start of dads journey all of the team have been professional, supportive, flexible and respectful to all of our questions
and needs, both physical and emotional. The reassurance they gave to us as a family to enable dad to remain in his home has been everything that we needed over his last few months. Thank you to all of the team.

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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead (Maidenhead, Henley & Wallingford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Home Instead (Maidenhead, Henley & Wallingford) is calculated as follows: ( (80 Excellents x 5) + (9 Goods x 4) ) ÷ 89 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Maidenhead, Henley & Wallingford) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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