County Carers Domiciliary & Live-In Care

Devonshire Place, New Road, Crowthorne RG45 6NA
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7.8 30 Reviews
  • County Carers Domiciliary & Live-In Care, Crowthorne
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Care Provided by County Carers Domiciliary & Live-In Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: from £1430

Please email us for a comprehensive price list of all of the services we provide.

These prices are only a guideline, please contact County Carers Domiciliary & Live-In Care to find out the exact price for your requirements.

Contact County Carers Domiciliary & Live-In Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact County Carers Domiciliary & Live-In Care to get a personalised quote.

Good to Know

Owner

  • County Carers Ltd
  • Privately Owned

Person in Charge

  • Eloise Wakeford (Managing Director)
Are you the Owner/Manager of County Carers Domiciliary & Live-In Care? View your Advertising Options

County Carers Domiciliary & Live-In Care Reviews (30)

7.8

County Carers Domiciliary & Live-In Care has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years.
Over all time County Carers Domiciliary & Live-In Care has 30 reviews.

Overall Experience
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Date Published
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Total of 30, showing 1-20
Review from J B (Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first visit, in November, until now I have had no problems … from having two visits per day, down to one and no weekend visits, I have been treated with kindness and nothing has been too much trouble. All the carers have been professional, kind, and helpful, I and my wife would like to
say a special thank you to the 6 members of staff who cared for us. Also thank you to 2 other members of the care team in particular for all their support, and understanding, and for making a very difficult and worrying time easier to cope with. Our daughters would like to express their gratitude and thanks as they knew I was in safe hands. I will miss the carers but they have done a wonderful service to us all.
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Review from Pauline M (Wife of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the level of care being given to my husband since we started with County Carers in June 2023. All the carers have been very respectful and try to reassure him, but because of Alzheimer's, he does not understand why he needs their help and can be very difficult to deal with.
Reply from Rebecca King, Chief Business Officer at County Carers Domiciliary & Live-In CareThank you for taking the time to leave your review. We are very happy to hear that you are having such a positive experience with us.
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Review from David P (Husband of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to be very pleased indeed with County Carers. They recruit excellent carers who are well-trained and carefully monitored for compliance with company standards and procedures. The carers who come to us are kind and friendly, and we appreciate all they do for us. From time to time, the management
comes out to do spot checks, and they will always ensure a visit is covered in the event of sickness - doing the visit themselves if necessary. An excellent company to have on your side.
Reply from Eloise Wakeford, Managing Director at County Carers Domiciliary & Live-In CareWe greatly appreciate your positive review. Your kind words motivate us to continue providing excellent service. Thank you very much.
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Review from Noel T (Son of Client) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use them for live in care for Mum. The carers we have are brilliant, kind, and trustworthy. They care about Mum and have helped with her dementia and greatly reduced her anxiety. They really are worth the money. The support team are great too regularly keeping in touch with both the carers and us
to make sure there are no issues. Thanks very much.
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Review from Barbara D (Daughter of Client) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We lost our Dad in October 2022 therefore Mum needed a live in carer to help with Mums Alzheimer's and mobility issues. We could not be happier with the care given by everyone, they are all so wonderful to Mum which means that we can relax and be safe in the knowledge that she is happy in her own home
surrounded by amazing care.
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Review from S M (Client) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the service provided by my carers and their general helpfulness in daily evening tasks. My carers have shown outstanding attention to detail and go above and beyond what’s expected. I don’t think I could find better care elsewhere.
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Review from Elaine K (Daughter of Client) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family has nothing but praise for the outstanding care provided by the live-in carers through County Carers for our elderly parents. They have experienced a caring, competent and 100% reliable service. There is a sense of the personal touch with each carer they have had. The team has taken time
to get to know Mum and Dad and understand their needs which are wide and varied including dementia and mobility issues. All the carers come with excellent references and CVs and receive frequent professional training updates.
Our parents are happy, comfortable, and relaxed with their live-in carers (usually two who stay between 4-6 weeks at a time) which in turn means we as a family are too!
Thank you County Carers!
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Review from Ron G (Husband of Client) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
County Carers Domiciliary & Live-In Care have been looking after my wife now for over a year and the carers and service they provide are excellent, first class in every respect. Not only the care but the communication is what you can only call only good old-fashioned service. Thank you, everyone.
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Review from N I (Relative of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough of the service that is provided by the carer who visits our elderly relative. Fantastic, caring and understanding. She is always punctual and the communication is excellent.
Reply from Rebecca King, Marketing and Operations Manager at County Carers Domiciliary & Live-In CareThank you for your positive review, it's wonderful to read such great feedback from a family member. We pride ourselves on the service we provide and receiving positive reviews is very rewarding for us.
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Review from Paul R (Son of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
County Carers Domiciliary & Live-In Care have been providing care for my mother since the start of this year. She has two people that come to see her and they are great. They are tremendously kind, understanding, patient and professional. I can`t fault them.
Reply from Eloise Wakeford, Managing Director at County Carers Domiciliary & Live-In CareThank you very much for your lovely feedback, it has been our pleasure to support your family member. The team are very grateful for the positive feedback.
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Review from Lorraine C (Wife of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughters and I have been extremely pleased with the care my husband has received. All have been extremely friendly and very helpful. All have been supportive in our challenging path into my husband's dementia.
Reply from Rebecca King, Marketing and Operations Manager at County Carers Domiciliary & Live-In CareThank you for your review, we really appreciate your feedback and are pleased that you are happy with the service we provide.
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Review from J L (Son-in-law of Client) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, extremely pleased with the service delivered by County Carers Domiciliary & Live-In Care, both on the ground from the carers themselves, but also the back-office when needing to query things. Always polite and helpful.
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Review from Linda J (Daughter of Client) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, have been very pleased with the care received by our mother and father from County Carers. They are a well-organised company, recruiting staff of a high calibre and ensuring continuity of care and a reliable service. Their staff are caring and conscientious and go 'above and beyond'
to provide individualised care. They have kept our parents safe during the pandemic by following excellent infection protocols.
Reply from Rebecca King, Marketing and Operations Manager at County Carers Domiciliary & Live-In CareThank you very much for leaving us such a positive review. We pride ourselves on the service we provide, and are very happy you are pleased with the level of care and support your parents have received.
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Review from Sarah J (Daughter of Client) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose the option of a live in carer as my mother could no longer safely live on her own after developing memory and mobility problems following a stroke. Moving into a care home and losing her home seemed unnecessary and distressing. After my initial enquiry we had a live in carer within a week and
what peace of mind that has brought to our whole family! My mum is now properly cared for with a real understanding of her capabilities and limitations. Her meals are cooked for her and she is encouraged to drink and to mobilise safely as much as possible. Her main carer has offered several very useful suggestions in order to keep mum safe, including a pressure sensitive mat, an extra grab rail in the shower and re positioning furniture. We have a very good relationship as I still drop in to see mum most days and I do shopping. I feel completely confident in the competency and conscientiousness of mum's carer and I can now spend quality time with mum and then go home feeling relaxed.
Reply from Rebecca King, Marketing and Operations Manager at County Carers Domiciliary & Live-In CareThank you very much for your feedback. We really appreciate you spending the time to write such a thorough and honest review.
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Review from Jo D (Daughter of Client) published on 16 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
County Carers have been exemplary in their care of my mother. All carers were kind, compassionate, willing and prepared to help not only my mum but also my dad during a very difficult time. The organisation and rotation of carers were well managed, which meant there were familiar faces each day. I wouldn’t
hesitate to recommend County Carers to anyone considering care at home.
Reply from Rebecca King, Marketing and Operations Manager at County Carers Domiciliary & Live-In CareThank you for your kind review. We pride ourselves on providing an exemplary service, and we are very happy that you are pleased with the level of care your parents received. Thank you again.
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Review from Elizabeth F (Client) published on 16 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are excellent and well trained in all aspects of care, caring jobs carried out because I need help doing them. At the same time help is given to increase my own skills within my new wheelchair life. Always conscious of my dignity in personal caring, gentle and strong when my need is greater.
Humourous where appropriate. Well-matched to myself and the things I enjoy doing. Always leaves me my space when they sense I need it. Great cooking, meals are so nicely served and nourishing. Approach to the office is always available through the office. Matters are dealt with immediately. Have to add, my carers are so good I haven’t had a need to approach the office team. Even with all the vagaries of the pandemic, County Carers Domiciliary & Live-In Care have managed to steer a steady ship. As far as I can see, not only does County Carers Domiciliary & Live-In Care look after their clients well but they seem to look after their staff equally well, such as dates of travel have to be carefully fitted so that one leaves me, as another arrives.
Reply from Rebecca King, Marketing and Operations Manager at County Carers Domiciliary & Live-In CareThank you for your kind feedback. We are very pleased to hear of your experiences with County Carers and are very pleased that you have built such an amazing rapport with your Live-in carer. Thank you again.
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Review from Sadie K (Daughter-in-law of Client) published on 16 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and his family initially needed care for his father morning and evening. Then when my husband's mother had a fall and broke both hips the care needed to be raised to twenty-four hours for his father immediately. County Carers Domiciliary & Live-In Care jumped to it and sorted this out for
us in double-quick time. This level of care has continued now that my husband's mother returned from hospital earlier this year. The care has been of a very high standard consistently over the long time that County Carers Domiciliary & Live-In Care have helped. The fact that the company never let us down in all this time, even during the pandemic, is remarkable. The peace of mind this has given the whole family is wonderful.
Reply from Rebecca King, Marketing and Operations Manager at County Carers Domiciliary & Live-In CareThank you so much for your kind review of the service we provide. It is very humbling for us to know that the work we do is so greatly appreciated. Thank you again.
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Review from Murray F (Son of Client) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent quality of care given to my mother and well managed over a long period of isolation and lockdown. Big thanks to County Carers Domiciliary and Live-In Care for being able to sustain this with continuity of staff - a very small team of two/three carers rotating on a three-weekly cycle enables
Mum’s needs to be particularly well met; it provides huge security and reassurance for Mum. Thank you County Carers for all you have done and are continuing to do.
In addition, if any problems did occur, we know we can approach County Carers easily and they would be quickly and appropriately responsive to deal with any matters. We continue to have confidence in the professionalism of County Carers.
Reply from Rebecca King, Marketing and operations Maanger at County Carers Domiciliary & Live-In CareThank you for your feedback. It has been a pleasure supporting your family. Thank you again.
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Review from Ross T (Son of Client) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
County Carers looked after my mother. All the staff that came to her house were of the highest standard and provided excellent care. My mother became very fond of them all and looked forward to their visits. We have no hesitation in recommending them.
Reply from Care Manager at County Carers Domiciliary & Live-In CareThank you for your review. We appreciate your feedback on our service.
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Review from Sarah T (Daughter of Client) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely saved me when I needed immediate help with my father when my mother was suddenly taken ill (she being his carer).
Calm and helpful care was arranged within a couple of hours. Massive appreciation for both the manager and carers.
Reply from Care Manager at County Carers Domiciliary & Live-In CareThank you for your review. We appreciate your feedback on our service.
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Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for County Carers Domiciliary & Live-In Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for County Carers Domiciliary & Live-In Care is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for County Carers Domiciliary & Live-In Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Frequently Asked Questions about County Carers Domiciliary & Live-In Care

How many Carers does County Carers Domiciliary & Live-In Care employ?

County Carers Domiciliary & Live-In Care employs 140 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact County Carers Domiciliary & Live-In Care to verify any information. View our terms and conditions. County Carers Domiciliary & Live-In Care has an Basic Service - more info.