Home Instead Senior Care (Edgbaston)

66-68 Radclyffe House, Hagley Road, Edgbaston, Birmingham B16 8PF

Home Instead Senior Care (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc

In January 2017, the care element of their service was rated as 'Outstanding' by the Care Quality Watchdog (CQC) at their routine inspection. This puts them in the very top tier of UK home care companies that have been inspected by the CQC.

The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.

The company looks to add some colour into people’s lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.

Many specialist conditions come within the provider's expertise, including long-term illness, mental health and learning disabilities. The agency has built up a strong reputation in Birmingham since it began operating in 2009.

Group : Home Instead Senior Care

Person in charge: Terry Cheung (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Edgbaston): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.9 out of 10 for Home Instead Senior Care (Edgbaston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Edgbaston) in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.873 for Home Instead Senior Care (Edgbaston) is calculated as follows: ( (184 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Edgbaston) is based on 28 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Home Instead Senior Care (Edgbaston) has a Review Score of 9.9 (9.873) out of 10 and an Average Rating of 4.9 out of 5 from 34 Reviews over all time


Average Ratings

  • Excellent
    31
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Edgbaston)?

  • Extremely LIKELY
    32
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Edgbaston)

  • Client / Service User
    17
  • Daughter of Client/Service User
    6
  • Wife of Client/Service User
    3
  • Son of Client/Service User
    2
  • Grandson of Client/Service User
    1
  • more

Very helpful and does whatever I want done.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Twice daily your carers attend Dad. He enjoys their company, he laughs and he is happy.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Our carer provides an excellent service and always treats mum with kindness and respect. She has gone over and above the call of duty many times including staying with mum when she was feeling unwell until I could get home. Mum loves her visits and enjoys the company and laughter.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

We are happy with the carer. Thanks.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Home Instead are reliable and efficient. The carers re very professional and caring. Would wholeheartedly recommend this company.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   4.2 out of 5

A totally outstanding service with appropriate and consistent support. I would recommend this company to anyone who has a need.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Very happy with carers.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Home Instead are reliable and professional, alongside being kind and friendly with my Dad. They will spend time with him and do various other tasks I ask.

Very grateful for the service.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Love my ladies, they are great!

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

I'm very happy with my carers.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Very happy with dependable service and good service and company.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

We have both evening and morning call. Staff are always on time and have dad's needs very much in the forefront and have developed a really positive relationship with him. I have recommended Home Instead Senior Care (Edgbaston) to a number of friends who have elderly relatives with needs.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with carers. They look after my husband so well.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

The service has been very good, the carers are friendly, helpful and caring.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Likely

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Average Rating:   4.2 out of 5

The care and attention we have received has been excellent. Staff have responded very promptly when we needed care in an emergency situation.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

The two care givers that I have are lovely and very efficient. They do everything I need.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Only recently started with Home Instead but up to now happy with staff. They are very cheerful. Everything is going well.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Home Instead are very supportive in caring for people. They have looked after my grandmother really well. I would say if you want top rated home care go to Home Instead you won't be disappointed.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Very happy with Home Instead.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Extremely caring and competent. Always on time. Polite. "Goes the extra mile" without being asked. Manager keeps in contact with family. Have no problems leaving them in the home alone. After a recent stay in hospital staff appreciated the manager coming into ward to liaise with aftercare. Have recommended this service to other families willingly.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   4.8 out of 5

Very happy with the service they provide. I would recommend Home Instead to anyone. Really enjoying the company of the carers!

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

I think Home Instead is excellent and that I am very well cared for. Staff are very nice and polite, helpful at all times.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

We have been so impressed with the quality of service Home Instead Senior Care Edgbaston have consistently provided over the last 18 months. The staff are consistently very professional and skilled but also compassionate and caring. In the last few months since my mother's death, they have been extremely supportive of dad and us as we come to terms with our loss. I cannot commend them highly enough.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Susan Parkes, Manager at Home Instead Senior Care (Edgbaston) responded to this review on 12 Jun 2017:

Thank you for your lovely comment! Our ladies always strive to do our best!

Very happy with service, I get on well with my carers.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Susan Parkes, Deputy Manager at Home Instead Senior Care (Edgbaston) responded to this review on 07 Jun 2017:

Thank you for your kind comments!

I am very happy. My carer is very helpful.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Susan Parkes, Manager at Home Instead Senior Care (Edgbaston) responded to this review on 01 Jun 2017:

Thank you Alodia for your review, our lady also enjoys your company too!

We called Home Instead when my husband needed help with personal care in the mornings. At first; 3 mornings by 1 carer, then 5 mornings by 1 carer, and eventually Sundays with 2 carers alternating.

The care my husband received could not have been better as everyone was so dedicated yet respectful of his needs and wishes.

The office let us down on several occasions, as phone messages were not passed on and decisions as to who was carrying out bank holiday duties were left to the last minute.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Likely

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Average Rating:   4 out of 5

Susan Parkes, Deputy Manager at Home Instead Senior Care (Edgbaston) responded to this review on 06 Mar 2017:

Thank you for your comments on how excellent our care services has been to your husband. It is a testimonial of our continuing offering to support our client to remain in their own home for as long as possible. Also, I would welcome you to contact myself 0121 456 5559 to discuss re the communications to the office so that we can see how we can improve further.
Best Regards
Susan Parkes

We have found the service to be responsive and flexible. The carers have been professional and considerate.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   4.5 out of 5

Very happy with carers - They help with showering and creams.
Very pleased with the service.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

Home Instead have always provided a professional efficient and courteous approach to my mum's care. Their attention to detail both with the care package and reviews is excellent.
I am notified by email whenever I request extra care with details of who will be coming etc. Any changes that I request are actioned promptly. Nothing is too much trouble for them.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   4.7 out of 5

My client and I are delighted with the level of care she receives from 'Home Instead Senior Care'. My client gets on well with her carers who work very hard to keep her happy and healthy.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

I have been very happy with the support that has been given to my mum. The team are always willing to help with any questions or queries.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

I have only this last couple of week become a client and am just getting acquainted, I feel safe and cared for once, at last. It is 13 years ago, when my illness began. I had a heart attack and it was found my heart was seriously damaged, so they could not operate. So I have had to slow down and take things easy, I've had help in the past but what you offer is excellent. I've got a very kind and pleasant lady now, who will see me every week, to do any household task and go shopping etc. No more lonely months. Thank you.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   4.7 out of 5

Our experience of Home Instead has been very good. Staff are always polite, efficient, helpful and good timekeepers, but what is most appreciated is the consistency and seeing the same carer regularly.
Contact with the office is good. Phone calls are returned and matters desalt with promptly. Housing a review with a senior member of the team is most helpful.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   4.7 out of 5

Very pleased with the service, company and carers, very helpful as required.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

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Average Rating:   5 out of 5

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