Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc
In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection....
Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc
In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection. This puts them in the very top tier of UK home care companies that have been inspected by the CQC.
The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.
The company looks to add some colour into people’s lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.
Many specialist conditions come within the provider's expertise, including long-term illness, mental health and learning disabilities. The agency has built up a strong reputation in Birmingham since it began operating in 2009.
Care Provided by Home Instead (Edgbaston)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead (Edgbaston) to get a personalised quote:
Home Instead (Edgbaston) has a Review Score of 9.9 (9.931) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Edgbaston) has 100 reviews.
Review from G B (Client / Service User) published on 9 April 2026 Submitted via Postal Card•
Overall Experience
Carers are reliable.
Always helpful, I get on well with them.
Carers are reliable.
Always helpful, I get on well with them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C N (Client / Service User) published on 10 March 2026 Submitted via Postal Card•
Overall Experience
Wonderful carers, nothing too much trouble. Always polite. Well worth the money.
Wonderful carers, nothing too much trouble. Always polite. Well worth the money.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C G (Client / Service User) published on 3 March 2026 Submitted via Postal Card•
Overall Experience
Excellent service. I had contining carer which was really important. The carer was extremely reliable, punctual and flexible. Nothing was too much trouble. Home Instead takes personal care. Easy to get through to the office and book appointments.
Excellent service. I had contining carer which was really important. The carer was extremely reliable, punctual and flexible. Nothing was too much trouble. Home Instead takes personal care. Easy to get through to the office and book appointments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Audrey D (Client / Service User) published on 3 March 2026 Submitted via Postal Card•
Overall Experience
Brilliant service. Fantastic carers.
Wonderful care.
Brilliant service. Fantastic carers.
Wonderful care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter B (Client / Service User) published on 27 February 2026 Submitted via Postal Card•
Overall Experience
The Home Instead have done an excellent job. The house is now much tidier! Thanks!
The carers are great company.
The Home Instead have done an excellent job. The house is now much tidier! Thanks!
The carers are great company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lyn B (Daughter of Client) published on 27 February 2026 Submitted via Postal Card•
Overall Experience
Both carers are great, very kind and patient. Just what we needed. Thank you ladies.
Both carers are great, very kind and patient. Just what we needed. Thank you ladies.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A J (Daughter of Client) published on 16 February 2026 Submitted via Postal Card•
Overall Experience
Due to bad snow, I didn't think carers would of been able to make it to mom's visit. I had a call from Home Instead office and was told the carer was stuck in snow, but not to worry, she will be there. I was informed by the carer, the managing director and owner had picked up the carers in his own...
Due to bad snow, I didn't think carers would of been able to make it to mom's visit. I had a call from Home Instead office and was told the carer was stuck in snow, but not to worry, she will be there. I was informed by the carer, the managing director and owner had picked up the carers in his own vehicle and transported the carers to their clients! This is above and beyond. I couldn't ask for a better provider. These are excellent!
Staff
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Management
Treated with Dignity
Value for Money
Review from Irene C (Client / Service User) published on 12 February 2026 Submitted via Postal Card•
Overall Experience
Brilliant service. Great carers. Sharon is fab. Staff are very helpful.
Brilliant service. Great carers. Sharon is fab. Staff are very helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sam N (Wife of Client) published on 12 February 2026 Submitted via Postal Card•
Overall Experience
Home Instead have been perfect from day one. All the carers are very thoughtful and skilled in what they do. Consistency of care has been great. My husband and I look forward to seeing them every week. They support me as much as him. I like the fact that they use their initiative and also that they...
Home Instead have been perfect from day one. All the carers are very thoughtful and skilled in what they do. Consistency of care has been great. My husband and I look forward to seeing them every week. They support me as much as him. I like the fact that they use their initiative and also that they do any bits of housework needed in any spare time at the end of the visits. Would highly recommend.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marilyn B (Client / Service User) published on 12 February 2026 Submitted via Postal Card•
Overall Experience
Absolutely brilliant company. Always there when I need them. The carer I have is fantastic and helps me keep independent. The office staff are very helpful and always there when I need them. So glad I found them.
Absolutely brilliant company. Always there when I need them. The carer I have is fantastic and helps me keep independent. The office staff are very helpful and always there when I need them. So glad I found them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L C (Daughter of Client) published on 12 February 2026 Submitted via Postal Card•
Overall Experience
Home Instead is a brilliant company. Fabulous carers and staff.
Very attentive.
Home Instead is a brilliant company. Fabulous carers and staff.
Very attentive.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H T (Client / Service User) published on 9 February 2026 Submitted via Postal Card•
Overall Experience
I receive excellent service from Home Instead and have a great relationship with my carer.
I receive excellent service from Home Instead and have a great relationship with my carer.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen H (Husband of Client) published on 9 February 2026 Submitted via Postal Card•
Overall Experience
Filling this on behalf of my wife, Patricia. The carer is attentive and very proficient. Can't do enough.
Filling this on behalf of my wife, Patricia. The carer is attentive and very proficient. Can't do enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sheila R (Client / Service User) published on 9 February 2026 Submitted via Postal Card•
Overall Experience
I have always found that the carers who attend me to be very focused on my needs and are polite, friendly and porfessional and of course very caring. I receive regular visits from the organisation to check that everything is going well.
I have always found that the carers who attend me to be very focused on my needs and are polite, friendly and porfessional and of course very caring. I receive regular visits from the organisation to check that everything is going well.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison R (Friend of Client) published on 3 February 2026 Submitted via Postal Card•
Overall Experience
Tracy is amazing, and when she visits me, she makes my day. She goes above and beyond, and she is always there for me. I would be lost without Home Instead's help and support.
Tracy is amazing, and when she visits me, she makes my day. She goes above and beyond, and she is always there for me. I would be lost without Home Instead's help and support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R W (Client / Service User) published on 23 January 2026 Submitted via Postal Card•
Overall Experience
Home Instead have been caring for my severly disbaled wife for the past 3 years. She has now died peacefully at home under their care. They are now providing live-in care for me. I have always found the carers efficient, cheerful and kind. They are incredibly reliable in providing support whenever...
Home Instead have been caring for my severly disbaled wife for the past 3 years. She has now died peacefully at home under their care. They are now providing live-in care for me. I have always found the carers efficient, cheerful and kind. They are incredibly reliable in providing support whenever it is needed. My own current carer is a real joy. I congratulate them all and find the care just what I needed.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Debbie I (Wife of Client) published on 29 December 2025 Submitted via Postal Card•
Overall Experience
All the carers are polite and professional making my husband feel relaxed with them. We get regular people coming in so they are familiar with relatives and where everything is located.
All the carers are polite and professional making my husband feel relaxed with them. We get regular people coming in so they are familiar with relatives and where everything is located.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from G B (Husband of Client) published on 25 September 2024 Submitted via Postal Card•
Overall Experience
The overall care is very high. Standards of service continue. Timekeeping, capable and friendly carers.
The overall care is very high. Standards of service continue. Timekeeping, capable and friendly carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from P V (Wife of Client) published on 18 May 2023 Submitted via Postal Card•
Overall Experience
Very impressed with the care my husband receives, his care professional really cheers him up.
Very impressed with the care my husband receives, his care professional really cheers him up.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E B (Client / Service User) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
I am very happy with my carers.
I am very happy with my carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2020
Overall Good
CaringGood
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Frequently Asked Questions about Home Instead (Edgbaston)
How many Carers does Home Instead (Edgbaston) employ?
Home Instead (Edgbaston) employs 100 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edgbaston) to verify any information. View our terms and conditions. Home Instead (Edgbaston) has an Enhanced Service -what an Enhanced Service includes.
