Home Instead (Edgbaston)

Home Instead, Radclyffe house, 66-68 Hagley Road, Edgbaston, Birmingham B16 8PF
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8.0 83 Reviews
  • Home Instead (Edgbaston), Birmingham
Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc

In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection. This puts them in the very top tier of UK home care companies that have been inspected by the CQC.

The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.

The company looks to add some colour into people’s lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.

Many specialist conditions come within the provider's expertise, including long-term illness, mental health and learning disabilities. The agency has built up a strong reputation in Birmingham since it began operating in 2009.
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Care Provided by Home Instead (Edgbaston)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27 – £37

Available on request

These prices are only a guideline, please contact Home Instead (Edgbaston) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Susan Parkes (Registered Care Manager)

Home Instead (Edgbaston) Reviews (83)

8.0

Home Instead (Edgbaston) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Home Instead (Edgbaston) has 83 reviews.

Overall Experience
  • 79
  • 4
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Date Published
  • 83
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  • 1
  • 82
Reviewer Connection to Home Instead (Edgbaston)
  • 44
  • 12
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  • 4
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Total of 83, showing 41-60
Review from Catherine B (Daughter of Client) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. I would recommend to anyone looking for friendly, reliable care.
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Review from Laurence H (Husband of Client) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is the best care provider we have ever used. The staff are friendly, professional, efficient and just lovely. They have made a huge difference to our lives as we can totally rely on them. Would highly recommend.
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Review from Janet B (Wife of Client) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are satisfied with all the care we have. Your staff are so helpful.
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Review from D T (Client) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service is excellent.
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Review from George C (Son of Client) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer support is fantastic office staff are always willing to help with any situation. I would recommend them anytime to anyone who needs help.
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Review from C P (Client) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is very good. Happy with the care people.
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Review from June W (Client) assisted by family/friend published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot emphasise enough the outstanding service. The carer that was allocated to me was perfectly placed to fit my needs, personality and requirements, which was done seamlessly by the care coordinator.
The care coordinator was profoundly professional, compassionate and explained everything.
The
carer I have is excellent, she anticipates my needs and feels like family and of course, this is the teamwork of the coordinator and carer.
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Review from J B (Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the carers. They look after me very well.
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Review from Simon H (Son of Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, listened to my mum and was very caring and professional.
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Review from Susan W (Daughter of Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know I can depend on Home Instead to care for my 99 year old mother as I live some distance away.
The usual carer is excellent.
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Review from Catherine F (Daughter of Client) assisted by family/friend published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carer provides an excellent service and always treats mum with kindness and respect. She has gone over and above the call of duty many times including staying with mum when she was feeling unwell until I could get home. Mum loves her visits and enjoys the company and laughter.
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Review from Janet H (Client) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and does whatever I want done.
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Review from John C (Son of Client) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Twice daily your carers attend Dad. He enjoys their company, he laughs and he is happy.
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Review from Inge D (Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with the carer. Thanks.
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Review from Alison B (Daughter of Client) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead are reliable and professional, alongside being kind and friendly with my Dad. They will spend time with him and do various other tasks I ask.


Very grateful for the service.

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Review from L B M (Client) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with carers.
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Review from Diane G (Wife of Client) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A totally outstanding service with appropriate and consistent support. I would recommend this company to anyone who has a need.
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Review from Reg W (Client) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love my ladies, they are great!
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Review from Frances D (Client) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with my carers.
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Review from Enid E (Client) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with dependable service and good service and company.
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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Home Instead (Edgbaston) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Edgbaston) is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edgbaston) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall Good

  • Caring Good
  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (0)

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