Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc
In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection....
Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc
In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection. This puts them in the very top tier of UK home care companies that have been inspected by the CQC.
The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.
The company looks to add some colour into people’s lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.
Many specialist conditions come within the provider's expertise, including long-term illness, mental health and learning disabilities. The agency has built up a strong reputation in Birmingham since it began operating in 2009.
Care Provided by Home Instead (Edgbaston)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead (Edgbaston) to get a personalised quote:
Home Instead (Edgbaston) has a Review Score of 9.9 (9.931) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Edgbaston) has 100 reviews.
Review from Amanda F (Client / Service User) published on 12 May 2023 Submitted via Website•
Overall Experience
I would like to congratulate Home Instead for providing such an attending service to myself, especially when taking me to do shopping and my fortnightly hair salon.
All my girls are lovely and I can't wish for any more from my girls!
I would like to congratulate Home Instead for providing such an attending service to myself, especially when taking me to do shopping and my fortnightly hair salon.
All my girls are lovely and I can't wish for any more from my girls!
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No Rating
Review from A H (Client / Service User) published on 25 April 2023 Submitted via Review Postal Card•
Overall Experience
Happy with Home Instead and its lovely office staff and wonderful carers.
Happy with Home Instead and its lovely office staff and wonderful carers.
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Care / Support
Management
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Review from T T (Client / Service User) published on 19 April 2023 Submitted via Postal Card•
Overall Experience
Happy with Home Instead service. Carer does a very good job every week.
Happy with Home Instead service. Carer does a very good job every week.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B R (Client / Service User) published on 19 April 2023 Submitted via Postal Card•
Overall Experience
Thank you for the visit. I am quite happy with my carer coming to help me, and very happy with the help I get from Home Instead (Edgbaston). I would recommend them to anyone who needs help.
Thank you for the visit. I am quite happy with my carer coming to help me, and very happy with the help I get from Home Instead (Edgbaston). I would recommend them to anyone who needs help.
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Review from Jean A (Client / Service User) published on 17 April 2023 Submitted via Postal Card•
Overall Experience
Very pleasant ladies who are very kind and helpful.
Very pleasant ladies who are very kind and helpful.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter E (Client / Service User) published on 29 March 2023 Submitted via Postal Card•
Overall Experience
The words Home Instead are entirely descriptive of the excellent service given. The care provided is of excellent all-round quality and related to the individual and proficiency.
The carers are just that. They do care and are anxious to help in any way they can. Such dedication in rare and so...
The words Home Instead are entirely descriptive of the excellent service given. The care provided is of excellent all-round quality and related to the individual and proficiency.
The carers are just that. They do care and are anxious to help in any way they can. Such dedication in rare and so much appreciated.
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Management
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Review from Anne D (Wife of Client) published on 27 March 2023 Submitted via Postal Card•
Overall Experience
The service continues to be brilliant. Carers turn up on time. Related well to my husband. Work well with live-in carers and are flexible. Even last minute requests for extra visits responded to and consistent carers who know my husband (now). Emergency cover (when live in carer is ill) excellent.
The service continues to be brilliant. Carers turn up on time. Related well to my husband. Work well with live-in carers and are flexible. Even last minute requests for extra visits responded to and consistent carers who know my husband (now). Emergency cover (when live in carer is ill) excellent.
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Treated with Dignity
Value for Money
Review from Lynn T (Daughter of Client) published on 24 March 2023 Submitted via Postal Card•
Overall Experience
Our experience has been nothing but wonderful. Carers and management are attentive, efficient, caring and trustworthy. Mum is treated with dignity and respect and every effort is made to ensure that she is happy, comfortable and well cared for and things that are important to her are catered for....
Our experience has been nothing but wonderful. Carers and management are attentive, efficient, caring and trustworthy. Mum is treated with dignity and respect and every effort is made to ensure that she is happy, comfortable and well cared for and things that are important to her are catered for. Carers always check before they leave that she has everything she wants or needs. Both carers and management are also totally supportive of me (as a second carer) and always listen and deal with any concerns I may have. I totally endorse Home Instead to everyone.
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Review from M B (Client / Service User) published on 24 March 2023 Submitted via Postal Card•
Overall Experience
I am very happy with the service and find that I am feeling much better and more relaxed since receiving it. The carer I have is very pleasant and we have lots in common like knitting and having had boys only family. I have a nice relaxed arrangement with her as she does what she can in the time...
I am very happy with the service and find that I am feeling much better and more relaxed since receiving it. The carer I have is very pleasant and we have lots in common like knitting and having had boys only family. I have a nice relaxed arrangement with her as she does what she can in the time and can pick up the remainders on another day.
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Review from Jill P (Client / Service User) published on 23 March 2023 Submitted via Postal Card•
Overall Experience
The care I receive is fantastic, no complaints and the girls are lovely, especially one in particular.
The care I receive is fantastic, no complaints and the girls are lovely, especially one in particular.
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Review from Jenny P (Sister of Client) published on 23 March 2023 Submitted via Postal Card•
Overall Experience
Home Instead is fabulous, nothing is too much trouble and cannot thank them enough.
Home Instead is fabulous, nothing is too much trouble and cannot thank them enough.
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Review from P S (Client / Service User) published on 22 March 2023 Submitted via Postal Card•
Overall Experience
The ladies are second to none in their professionalism and care. Wouldn't be without, changed my life.
The ladies are second to none in their professionalism and care. Wouldn't be without, changed my life.
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Review from Janet E (Client / Service User) published on 16 March 2023 Submitted via Postal Card•
Overall Experience
Home Instead is wonderful! The service is great and the carers really do care. Having experienced other services I can confirm Home Instead is the best.
Home Instead is wonderful! The service is great and the carers really do care. Having experienced other services I can confirm Home Instead is the best.
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Review from J F (Client / Service User) published on 8 March 2023 Submitted via Postal Card•
Overall Experience
Excellent service - very reliable and helpful, prepared to go the extra mile.
Excellent service - very reliable and helpful, prepared to go the extra mile.
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Review from Catherine B (Daughter-in-law of Client) published on 31 January 2023 Submitted via Postal Card•
Overall Experience
Very happy with the care provided, the carers are all lovely.
Very happy with the care provided, the carers are all lovely.
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Treated with Dignity
Value for Money
Review from Rona C (Client / Service User) published on 27 January 2023 Submitted via Postal Card•
Overall Experience
I have a visit every morning I have just added some more visits in the evening as my mobility is not good. My carers clean up for me, go shopping and assist me to shower, they sit and it gives me the confidence to shower when I have someone here and I have the help I need to enable me to stay at...
I have a visit every morning I have just added some more visits in the evening as my mobility is not good. My carers clean up for me, go shopping and assist me to shower, they sit and it gives me the confidence to shower when I have someone here and I have the help I need to enable me to stay at home. Home Instead are very good if I need to change any of my visits and the people that come are lovely. I would recommend Home Instead to anyone, I do recommend them to all my friends.
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Review from J G (Client / Service User) published on 10 September 2022 Submitted via Postal Card•
Overall Experience
Love the service. Love my girls coming to see me.
Love the service. Love my girls coming to see me.
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Review from Sharon D (Client / Service User) published on 7 March 2022 Submitted via Website•
Overall Experience
Professional company. Good communication at all times, nothing was too much trouble. Felt supported at all times and they was very good with my Mom who had challenging Dementia some days. Would recommend
Professional company. Good communication at all times, nothing was too much trouble. Felt supported at all times and they was very good with my Mom who had challenging Dementia some days. Would recommend
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Review from Ellen D (Daughter-in-law of Client) published on 22 December 2021 Submitted via Website•
Overall Experience
Thank you so much to everyone at Home Instead Edgbaston. The team have looked after my mother-in-law wonderfully well. All the carers have been so lovely and the office staff really helpful. We are sad to say goodbye to you as mum-in-law has moved away. I wish we could take you with us!
Thank you so much to everyone at Home Instead Edgbaston. The team have looked after my mother-in-law wonderfully well. All the carers have been so lovely and the office staff really helpful. We are sad to say goodbye to you as mum-in-law has moved away. I wish we could take you with us!
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Review from R C (Client / Service User) published on 28 October 2021 Submitted via Postal Card•
Overall Experience
Very pleased with all the help.
Very pleased with all the help.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2020
Overall Good
CaringGood
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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