Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc
In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection....
Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc
In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection. This puts them in the very top tier of UK home care companies that have been inspected by the CQC.
The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.
The company looks to add some colour into people’s lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.
Many specialist conditions come within the provider's expertise, including long-term illness, mental health and learning disabilities. The agency has built up a strong reputation in Birmingham since it began operating in 2009.
Care Provided by Home Instead (Edgbaston)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead (Edgbaston) to get a personalised quote:
Home Instead (Edgbaston) has a Review Score of 9.9 (9.931) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Edgbaston) has 100 reviews.
Review from D T (Client / Service User) published on 22 May 2019 Submitted via Postal Card•
Overall Experience
Service is excellent.
Service is excellent.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from George C (Son of Client) published on 25 April 2019 Submitted via Postal Card•
Overall Experience
Carer support is fantastic office staff are always willing to help with any situation. I would recommend them anytime to anyone who needs help.
Carer support is fantastic office staff are always willing to help with any situation. I would recommend them anytime to anyone who needs help.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C P (Client / Service User) published on 20 March 2019 Submitted via Postal Card•
Overall Experience
Home Instead is very good. Happy with the care people.
Home Instead is very good. Happy with the care people.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from June W (Client / Service User) published on 19 March 2019 Submitted via Postal Card•
Overall Experience
I cannot emphasise enough the outstanding service. The carer that was allocated to me was perfectly placed to fit my needs, personality and requirements, which was done seamlessly by the care coordinator.
The care coordinator was profoundly professional, compassionate and explained...
I cannot emphasise enough the outstanding service. The carer that was allocated to me was perfectly placed to fit my needs, personality and requirements, which was done seamlessly by the care coordinator. The care coordinator was profoundly professional, compassionate and explained everything.
The carer I have is excellent, she anticipates my needs and feels like family and of course, this is the teamwork of the coordinator and carer.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Client / Service User) published on 19 March 2019 Submitted via Postal Card•
Overall Experience
Very happy with the carers. They look after me very well.
Very happy with the carers. They look after me very well.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Simon H (Son of Client) published on 19 March 2019 Submitted via Postal Card•
Overall Experience
Very good, listened to my mum and was very caring and professional.
Very good, listened to my mum and was very caring and professional.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan W (Daughter of Client) published on 19 March 2019 Submitted via Postal Card•
Overall Experience
I know I can depend on Home Instead to care for my 99 year old mother as I live some distance away.
The usual carer is excellent.
I know I can depend on Home Instead to care for my 99 year old mother as I live some distance away.
The usual carer is excellent.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Catherine F (Daughter of Client) published on 19 September 2018 Submitted via Review Postal Card•
Overall Experience
Our carer provides an excellent service and always treats mum with kindness and respect. She has gone over and above the call of duty many times including staying with mum when she was feeling unwell until I could get home. Mum loves her visits and enjoys the company and laughter.
Our carer provides an excellent service and always treats mum with kindness and respect. She has gone over and above the call of duty many times including staying with mum when she was feeling unwell until I could get home. Mum loves her visits and enjoys the company and laughter.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet H (Client / Service User) published on 30 August 2018 Submitted via Postal Card•
Overall Experience
Very helpful and does whatever I want done.
Very helpful and does whatever I want done.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John C (Son of Client) published on 10 August 2018 Submitted via Postal Card•
Overall Experience
Twice daily your carers attend Dad. He enjoys their company, he laughs and he is happy.
Twice daily your carers attend Dad. He enjoys their company, he laughs and he is happy.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Inge D (Client / Service User) published on 14 February 2018 Submitted via Review Postal Card•
Overall Experience
We are happy with the carer. Thanks.
We are happy with the carer. Thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison B (Daughter of Client) published on 21 November 2017 Submitted via Review Postal Card•
Overall Experience
Home Instead are reliable and professional, alongside being kind and friendly with my Dad. They will spend time with him and do various other tasks I ask.
Very grateful for the service.
Home Instead are reliable and professional, alongside being kind and friendly with my Dad. They will spend time with him and do various other tasks I ask.
Very grateful for the service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L B M (Client / Service User) published on 20 November 2017 Submitted via Review Postal Card•
Overall Experience
Very happy with carers.
Very happy with carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Diane G (Wife of Client) published on 20 November 2017 Submitted via Review Postal Card•
Overall Experience
A totally outstanding service with appropriate and consistent support. I would recommend this company to anyone who has a need.
A totally outstanding service with appropriate and consistent support. I would recommend this company to anyone who has a need.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Reg W (Client / Service User) published on 2 November 2017 Submitted via Review Postal Card•
Overall Experience
Love my ladies, they are great!
Love my ladies, they are great!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Frances D (Client / Service User) published on 17 October 2017 Submitted via Review Postal Card•
Overall Experience
I'm very happy with my carers.
I'm very happy with my carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Enid E (Client / Service User) published on 10 October 2017 Submitted via Review Postal Card•
Overall Experience
Very happy with dependable service and good service and company.
Very happy with dependable service and good service and company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane H (Daughter of Client) published on 21 September 2017 Submitted via Review Postal Card•
Overall Experience
We have both evening and morning call. Staff are always on time and have dad's needs very much in the forefront and have developed a really positive relationship with him. I have recommended Home Instead Senior Care (Edgbaston) to a number of friends who have elderly relatives with needs.
We have both evening and morning call. Staff are always on time and have dad's needs very much in the forefront and have developed a really positive relationship with him. I have recommended Home Instead Senior Care (Edgbaston) to a number of friends who have elderly relatives with needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rosemary H (Wife of Client) published on 19 September 2017 Submitted via Review Postal Card•
Overall Experience
Very pleased with carers. They look after my husband so well.
Very pleased with carers. They look after my husband so well.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L B (Client / Service User) published on 14 September 2017 Submitted via Review Postal Card•
Overall Experience
The service has been very good, the carers are friendly, helpful and caring.
The service has been very good, the carers are friendly, helpful and caring.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2020
Overall Good
CaringGood
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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