Home Instead (Market Harborough, Oadby, Corby & Oakham)

23 Stoughton Road, Oadby, Leicester LE2 4DS
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9.9 74 Reviews
  • Home Instead (Market Harborough, Oadby, Corby & Oakham), Leicester
Rated Outstanding in all five areas by the CQC (since November 2019), Home Instead is a home care provider covering South Leicester, Rutland and Corby, including Market Harborough, Oadby, Corby & Oakham. Dedicated fully reference checked and trained staff give peace of mind and respite through punctual, reliable and a truly caring service.

With a minimum of one-hour visits right through to live in care, Home Instead are the highest rated local domiciliary care provider in the East Midlands.

CQC described the company as "Exceptional".

The home care provider matches carer and clients' hobbies and interests. A matched caregiver ensures clients get the services wanted at a time to suit them.

This may involve companionship calls, support and assistance getting up or going to bed, home from hospital services or respite care.

The carer is chosen and personally introduced and is happy to provide references from the many clients they look after.

Home Instead also provides dementia and Alzheimer's training for care teams and gives workshops for families.

Show Home Instead (Market Harborough, Oadby, Corby & Oakham) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Gail Devereux-Batchelor (Director)

Home Instead (Market Harborough, Oadby, Corby & Oakham) Reviews (74)

Total of 74, showing 1-20
9.9

Home Instead (Market Harborough, Oadby, Corby & Oakham) has a Review Score of 9.9 (9.923) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Market Harborough, Oadby, Corby & Oakham) has 74 reviews.

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Review from S C (Client) published on 14 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service provided by the Company and allocated Carer.
All staff that we had contact with were very helpful, informative and adapted to our needs.
We look forward to using them in the future.
Thank you very much.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you so much for taking the time to review our service - the care team spirit is always really lifted when we hear such praise and that we provided an excellent service.

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Review from J D (Client) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, nothing seems to be beyond any of the staff. Always so helpful and kind.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you for taking the time to send us a review. It's so good to read that we are getting it right and I will pass your kind words to the team.

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Review from Nicky H (Daughter of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been brilliant at setting up increased support at very short notice for both my parents. This was after a referral to Social Services.
The care given is outstanding and goes above and beyond. One of the carers took my mum to the GP surgery with 15 minutes notice.
I know my very
elderly parents are in very good hands, care and advice provided is in their best interest and we can follow each visit in the app. This is very helpful living away from them.
Communication is exemplary, especially if there is an issue which needs addressing urgently.
Home Instead were recommended to me by friends and best decision was made now they are caring for my parents.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you so much for your kind words and for taking the time to share your experience. It truly makes our day brighter to hear that the care we provided to your parents made such a difference.Providing compassionate, attentive support is at the heart of everything we do, and knowing that our efforts have brought reassurance to you and your family is incredibly rewarding. Your appreciation inspires all the team and I will pass this on to them.

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Review from Moira S (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our darling mother started care with carers from Home Instead in January 2025. Sadly her health declined and in April Mum sadly required End of Life care.
The incredible team supported us 4 times a day. The care and love and comfort they gave our mother was so natural and truly amazing. They also
checked on us to see if they could support us in anyway.
We were so lucky and fortunate to have their support and cannot thank them enough for everything.
Thank you Home Instead for everything. We were so touched by your professionalism and care.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

It was a pleasure to provide care to your lovely mother. Thank you for your kind words which I know our team will appreciate. Kindest regards

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Review from Debbie D (Daughter of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead took on providing my mums care approximately 7 years ago. From the on set they were very professional friendly and polite. They got to know my mum really well and sent carers to match her personality and were more like friends than carers to her, although always in a professional and caring
manner. If I have had any concerns about my mum and her care they have always returned my call promptly and answered any concerns I've had, they have worked with myself and my mum to make changes to her care as needed when there have been changes in her health. I always felt confident my mum was receiving quality care by staff who really cared.

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Review from Charles C (Husband of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our interface with Home Instead has been primarily with the care staff whom we found to have been well trained, courteous and efficient. The support staff coped well with the difficulty of juggling a programme of locations, times, dates and carer holidays. I do not know if Home Instead offer value for
money, I have no yard stick against which to make a judgement; suffice to say we were grateful for the service which they provided and would happily employ them again.

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Review from Corinna R (Client) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after by carers from Home Instead since returning to my flat after almost 3 years in hospital and physio rehab. I live on my own and have family in a village outside Harborough. The carers who come to me have become treasured friends. They often have the same interests as me (dogs,
wild birds, travelling and Tv programmes) so we have a lot to talk about. Thanks to their visits I have improved enormously and am able to look after myself (shower, cooking, Dressing and getting ready for bed). They sometimes shop for me although I am now able to walk into town with a 4 wheel walker. They help keep my flat tidy so family and visitors are happy, me too. They change my bed sheets and I do the washing. I enjoy being able to do things for myself. I also enjoy having people look after me but must learn to be independent again.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

It's so good to read that we are getting it right, we work hard to match our caregivers to our clients. And thank you for taking the time to send us a review - your kind words mean a lot to our team.

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Review from Alan C (Son of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A most excellent and professional care provider. Highly recommended if you want reassurance that anyone you know who needs home support will be in the very best of hands and care.

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Review from Joanne W (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a huge help to us during the decline of my father due to dementia and other illnesses. They have juggled and upped the care accordingly until my father had to go into a care home. His often challenging behaviour was never an issue for them and we received regular calls and feedback
from them. All the carers were amazing and seemed to go that extra mile always. We are so grateful.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you so much for this lovely review - we always try to exceed expectations and it's really good to know that we were of such support to you. Home Instead are known for our reliabilty, and that clients have a small regular team. This is especially important when a client is living with Dementia. And yes, our carers certainly are amazing people, always going the extra mile to help when our client's needs change.

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Review from P G (Husband of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never employed a live-in carer my wife and I were interested in a brief, 48-hour stay to see how it might meet her needs since she is wheelchair-bound and in her twenty-first year of Parkinson's. From the moment the carer arrived there was a sense that our decision was the right one. Her warm
personality and instant friendliness instilled a feeling of confidence, allowing me to go away secure in the knowledge that all would be well. As I found out on my return all the challenges of care had been dealt with extremely well and my wife had made a new friend whose company she genuinely enjoyed. Without question, we'll be using this outstanding service again. Many thanks to all concerned.

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Review from D D (Wife of Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very well cared for over a 48-hour period by his carer. The carer was very understanding and sympathetic to his needs. It was the first time that we had used Home Instead and it won't be the last.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

So pleased to have been able to provide respite care to this client, to give family peace of mind while they are away.

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Review from L T (Daughter of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead was recommended to me by relatives. My mom needed consistent carers who she knows and come regularly so we opted for Home Instead. The carers show an interest in what Mum likes to do and talk about, giving social interaction as well as hygiene 'bathing' visits. My mom can be 'difficult'
at times and the staff are friendly and caring. It's a 'day off' for the family when they visit instead.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

The care we take with matching our care team to the client's hobbies and interests is an important part of building the trust that makes it easier for our clients to accept us into their homes and lives. I am so pleased to hear the family are also feeling the benefit of our support.

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Review from M H (Son of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided support for my father over the difficult past few months. Both the management staff and care helpers have all been very kind, considerate and very flexible in what has been a swiftly changing set of circumstances. Without their help life would have been intolerable for my
dad.
I'd highly recommend their services to anyone looking for a quality care provider.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

It's lovely to hear your kind words and to earn so many five-star ratings for the quality of our care. The time, thought, and training that goes into providing consistent five-star care is the product of many years of investment in our team and processes. Our Investment never stops because the quality of care that earns five stars never stands still.

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Review from Peter C (Son of Client) published on 16 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing additional care for my mother for several years now and are very helpful and accommodating, but above all the staff are extremely friendly, courteous and interested in what they are doing. They are always very polite and respectful. I have no hesitation in recommending
Home Instead to others seeking care in the home.

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Review from Helen N (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are very accommodating in providing the help and care you require. They don't dictate what they can provide, they let you tell them what you need. The carers that came were all extremely friendly and well-trained. A very reliable service.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you, helping our clients how they want to be supported is very important to us and them.

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Review from Victoria G (Friend of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was very helpful and worked really hard to get my friend's needs met in an efficient and friendly way.
Unfortunately, my friend decided to cease the care provided as she wanted to try on her own and save her money.

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Review from Jay C (Daughter-in-law of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care my father-in-law received from Home Instead.
The carers were all lovely and so kind to him. As well as doing the jobs needed for his physical care they went over and above to support his mental health too. My father-in-law has dementia and they always made sure to check his
diary and prepare him for anything happening that day and they left him little notes with smiley faces to remind him. If there were any problems at all they'd stay and wait with him until we could get there and they gave us full daily breakdowns of what they'd done and how he was.
The management were professional and supportive and responded to changes very quickly. You hear a lot of horror stories in the world of care but I can't praise Home Instead enough. In today's world it's rare to get a company that is exemplary in their service, I wouldn't hesitate to use them again.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Lovely to read that we made such a difference and enabled him to continue to live at home for as long as possible.

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Review from R C (Son of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The only word that comes to mind is outstanding. They have looked after my mother for a number of years providing excellent care. Nothing is too much trouble and the staff will go the extra mile to make sure my mother is well cared for. Feedback is very good and the emergency call-out works very well.
If you need care at home then Home Instead Market Harborough should be your first port of call.

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Review from Joan R (Wife of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had 5 years of excellent care from professional, experienced and friendly carers employed by Home Instead. They come on time and really do go beyond the call of duty to support the families of the clients too.

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Review from Helen N (Daughter of Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have peace of mind that our mum and stepfather are well cared for each day as we don’t live too close. Both are happy with the carers who visit and appreciate the help and support given to them. Carers often go above and beyond what they are there for.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is calculated as follows: ( (108 Excellents x 5) + (9 Goods x 4) ) ÷ 117 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

Meet the Team (3)

Angela

Angela Farrow

Job Title: General and CQC Registered Care Manager

Joined: 2011

Angela, from Market Harborough, has been with Home Instead since its inception. Fully Care qualified & experienced and Home Instead City & Guilds Accredited trainer in Alzheimer's and Dementia, & End of Life, with Level 7 Leadership Health & Social Care, Angela did her Home Instead CAREGiver training with the first group when the company opened and has delivered exemplary care to many Home Instead clients in the area. Her great strength though is in people management and she has a wealth of experience in the service-based industry. This appointment has brought her full circle back into the health and wellbeing sector from when she was practice manager at a Health Centre in Perth Australia.


Angela commented, “I am very excited to be in this role. I have worked with Gail for many years and I admire her hard work and dedication to the vision of changing the face of ageing by providing top-quality care to the elderly. We only provide a minimum of one-hour visits and each caregiver is matched to their client, this ensures that we always maintain continuity of caregiver which helps to develop a trusting relationship.”

Gail

Gail Devereux-Batchelor

Job Title: Managing Director

Joined: 2011

The only East Midlands home care provider for the elderly rated Outstanding in all areas by CQC makes me very proud. With local staff, we support clients in Leicester, Market Harborough, Oadby, Corby and Rutland areas with the highest quality companionship, care and personalised attention.


Caring for family members I realised that there was a real gap in provision for those who were "nervous of letting just anyone into their home" and seeing how a carefully matched and trained caregiver could make a difference to an individual's life, inspired me to open the local office.

Lucy

Lucy Hopkins

Job Title: Care Manager

Joined: 2014

Lucy joined Home Instead as a part-time caregiver, then developed progressed through scheduling to attain her Level 3 professional qualifications and join our team as our Care Manager. With a lifelong passion for caring for others, her early-bird hobbies (as well as a busy family life) are her two dogs and horses.

Frequently Asked Questions about Home Instead (Market Harborough, Oadby, Corby & Oakham)

What Type of Services does Home Instead (Market Harborough, Oadby, Corby & Oakham) offer?

Home Instead (Market Harborough, Oadby, Corby & Oakham) offers Home Care.

How many Carers does Home Instead (Market Harborough, Oadby, Corby & Oakham) employ?

Home Instead (Market Harborough, Oadby, Corby & Oakham) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Market Harborough, Oadby, Corby & Oakham) to verify any information. View our terms and conditions. Home Instead (Market Harborough, Oadby, Corby & Oakham) has an Enhanced Service - more info.