Home Instead Senior Care (Market Harborough, Corby & Rutland)

Mill Farm, Stonton Wyville, Market Harborough LE16 7UQ

Home Instead Senior Care (Market Harborough, Corby & Rutland)
Home Instead Senior Care (Market Harborough, Corby & Rutland)
Home Instead Senior Care (Market Harborough, Corby & Rutland)

Outstanding CQC (December 2016) rated home care provider Home Instead Senior Care in Market Harborough, Corby & Rutland, has dedicated staff who provide a minimum of one-hour visits.

The home care provider matches carer and clients' hobbies and interests. A matched caregiver ensures clients get the services wanted at a time to suit them.   

This may involve companionship calls, support and assistance getting up or going to bed, home from hospital services or respite care.

The carer is chosen and personally introduced and is happy to provide references from the many clients they look after.

Home Instead Senior Care also provides dementia and Alzheimer's training for care teams and gives workshops for families.

Group : Home Instead Senior Care

Person in charge: Gail Devereux-Batchelor (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Market Harborough, Corby & Rutland): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.3 Home Instead Senior Care (Market Harborough, Corby & Rutland) has a Review Score of 9.3 (9.270)

The Review Score of 9.3 (maximum of 10) for Home Instead Senior Care (Market Harborough, Corby & Rutland) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Market Harborough, Corby & Rutland) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.77 for Home Instead Senior Care (Market Harborough, Corby & Rutland) is calculated as follows: ( (100 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Market Harborough, Corby & Rutland) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)?

  • Extremely LIKELY
    19
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Market Harborough, Corby & Rutland)

  • Daughter of Client/Service User
    6
  • Client / Service User
    5
  • Husband of Client/Service User
    5
  • Daughter-in-law of Client/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

Home Instead excelled in setting up care with very little notice. The carers really did care and were well trained, had great empathy with my wife and on the whole fitted in with her temperament. Most were outstanding in this area.
It was a shame that, when it came to overnight care, an agreement with the care provider was not possible and another company became involved as we would have preferred all care to be provided by Home Instead using carers we had come to like and trust.
The performance of Home Instead in different periods (holidays, sickness etc) was outstanding and the service never faltered.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care we received for our mum was excellent. All personal care was provided with dignity and compassion.
Mum had dementia and the patience and compassion provided by the carers was excellent.
I would highly recommend Home Instead.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Gail, Managing Director at Home Instead Senior Care (Market Harborough, Corby & Rutland) responded to this review on 06 Sep 2017:

So pleased to hear this excellent feedback - it will be passed to our caregivers and team. Many thanks for taking the time to commend our services this way.

A caring, efficient and very pleasant service.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our two carers are both equally satisfactorily well trained to deal with my wife's dementia with dignity and are kindly understanding.
They are also able and willing to help me with various practical tasks. They are also friendly and approachable, I would be sorry to lose either of them after two years.
They are prompt, efficient, reliable and almost part of the family now, working in partnership with me.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother has Alzheimer's and had lost motivation due to memory loss. She would stay in bed refusing to engage with her husband who was her main carer. What a difference the Caregivers made. She looked forward to her daily am call where she was encouraged and supported to wash and dress and so much more. They would sound like a couple of teenagers, laughing and experimenting with makeup and jewelry with mum emerging looking immaculate, smelling divine with newly washed and set hair, clean clothes with matching accessories which was always so important to Mum, doing a twirl for her husband's approval. I cannot praise the carers and company too highly. Their knowledge and the importance of sending two carers who became Mum's good friends was paramount. With the support of Home Instead Senior Care, Mum was able to remain in her home much longer than I imagined. Thank you from the bottom of my heart.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead provided care for two years. They were kind, competent and provided care in a professional way, always punctual and respectful. Office staff excellent always keeping me informed about everything. The only thing I would say they could improve on is how to utilise their time better when providing support and I think the carers need to use a bit more common sense. I do feel as though they don't do anything extra, even in emergencies without going through the "procedures". For instance, my friend fell, which happens frequently, she slips off her bed onto a crash mat, hoist in situ and 2 carers present but they wouldn't hoist her as they said the office had not had permission to use it from o/r. So she was left on the floor for 3 hours (no injuries) whilst 2 carers called me out and another carer at midnight. That's not good practise.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Gail Devereux-Batchelor, Managing Director at Home Instead Senior Care (Market Harborough, Corby & Rutland) responded to this review on 13 Feb 2017:

We have recently been rated Outstanding by CQC - the only local at home provider with this assessment and are proud to have robust procedures in place to ensure the safety of clients and staff and family members. All our staff must be properly trained to use any equipment (which would include any newly delivered items etc.)
Although frustrating for everyone, this sometimes means that we do have to keep a client comfortable, safe and warm whilst awaiting an occupational therapist or a person who is qualified to demonstrate, (rather than staff "having a go")just because newly delivered equipment may look familiar or an incident has happened at an inconvenient time. We always welcome feedback so that we can review and improve our procedures. Thank you.

All the carers provided by the agency treated my father with compassion, warmth and also humour when required. They became friends and almost like members of the family. They also helped myself to understand his dementia problems. A second opinion and fresh pair of eyes each day helped enormously and made the situation much more manageable.
His dignity was always paramount in their approach to his care. Their arrival each morning was punctual and keenly looked forward to, they brightened his days.
My few dealings with the office were polite and efficient.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I can only say that I could not be more pleased with the service. My step-mother and myself have received. Approx a year ago they replaced other carers and resolved many problems for me. Not only medical and social but problems with interfering neighbours. My step-mother is a very feisty lady who did not take very kindly to the carers at first. However with patience and fortitude, they have won her over., She especially likes the fresh food they prepare for her at meal times. (she had microwave meals with previous carers) I would be very happy to endorse Home Instead if asked.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been well satisfied with the service both from the office and from the individual carers.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Home Instead have proved invaluable in their efforts to assist me with the care of my mother. Every member of staff, office plus carers, are extremely personable, kind, patient and utterly professional in every way. My mother looks forward to the carers visits each day. They are punctual, helpful and always keen to ensure her comfort and dignity, I am so pleased with the service offered by this agency. They promised to be punctual and to use the same carers daily to avoid confusion and worry and this has been kept. When I need to book extra care, this is done quickly and efficiently. I would give their service 5 stars in every category. Thank you Home Instead.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

our relationship with this agency came about through "word of mouth" recommendation. My mother aged 92 years, was living in her own home with quite a bit of support from us but still doing a lot for herself and following her interests. I needed to find someone caring and compassionate to initially be in the house while mum was showering and fill in for me where necessary. This was hugely successful with a careful watch being made. They got on fantastically well. No praise is high enough for the care my mother received - especially at the moment after her collapse.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carer helps me in various ways. Taking me shopping, cleaning and washing my hair. Helps me to remain independent.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The girls are very prompt, efficient and extremely friendly. If there is a problem, the office always keeps us informed.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The team of ladies attending my wife are excellent and she is quite comfortable with them when dealing with her personal needs. I have found them very pleasant and helpful. I am able to leave them with my wife whilst I might go shopping etc, fully confident that she is in safe hands. We have both found their friendship to us very helpful at difficult times. Well done to all of them.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

The care dad receives is a care plan which has been discussed with dad. He is at all times, treated with respect and dignity. If ever there is a slight problem or issue I am contacted immediately.
Care plans are regularly revised. Dad's quality of life has improved and so has mine and my sisters who now can visit as daughters and not carers.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very satisfied with the care and assistance of Home Instead Senior Care. They are most caring and will do anything to please. Now that winter is here, they will be helping me a lot more.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A very friendly service tailored to our needs. Staff are charming, helpful and react positively to any points we raise.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care provide an excellent quality of care and communication. They notify me regularly of any changes or concerns and my father looks forward to his daily visits. The staff are kind, caring and firm when needed but in a positive way. I am delighted we chose Home Instead Senior Care it's a much higher standard of care.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Impressed by the care I received from beginning to end.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I found all the staff extremely pleasant and reliable, whether office or carer. The carers always arrived on time and stayed the full hour. They were cheerful and efficient and left my husband looking clean and well groomed. They dealt very well with his dementia and knew how to encourage him to perform small tasks to help himself. The office staff were very understanding and flexible when my husband went into a care home temporarily as we thought and were prepared to send carers in as soon as he came home, which unfortunately wasn't possible in the end.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead looked after me following an operation on my hip. They were always punctual, cheerful and prepared to do anything I asked. I had five different carers and without exception I liked and enjoyed having them around the house. I could not have done without them and am sorry to say goodbye to them all.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

Angela

Angela Farrow

Job Title: General and CQC Registered Care Manager

Joined: 2011

Description:

Angela, from Market Harborough, has been with Home Instead since its inception. Fully Care qualified & experienced and Home Instead Senior Care City & Guilds Accredited trainer in Alzheimer's and Dementia, & currently completing Level 5 Leadership Health & Social Care, Angela did her Home Instead CAREGiver training with the first group when the company opened and has delivered care to Home Instead clients in the area. Her great strength though is in people management and she has a wealth of experience in service based industry. This appointment has brought her full circle back into the health and wellbeing sector from when she was practice manager at a Health Centre in Perth Australia.
Angela commented, “I am very excited to take up this new role. I have worked with Gail for many years and I admire her hard work and dedication to the vision of changing the face of ageing by providing top quality care to the elderly. We only provide a minimum of one hour visits and each caregiver is matched to their client, this ensures that we always maintain continuity of caregiver which helps to develop a trusting relationship.”

Gail

Gail Devereux-Batchelor

Job Title: Managing Director

Joined: 2011

Description:

Very proud to be supporting clients in Leicester, Market Harborough, Corby and Rutland areas with the highest quality companionship, care and personalised attention. Caring for family members I realised that there was a real gap in provision for those who were "nervous of letting just anyone into their home" and seeing how a carefully matched and trained caregiver could make a difference to an individual's life, this inspired me to open the local office.