Home Instead (Market Harborough, Oadby, Corby & Oakham)

23 Stoughton Road, Oadby, Leicester LE2 4DS
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9.9 74 Reviews
  • Home Instead (Market Harborough, Oadby, Corby & Oakham), Leicester
Rated Outstanding in all five areas by the CQC (since November 2019), Home Instead is a home care provider covering South Leicester, Rutland and Corby, including Market Harborough, Oadby, Corby & Oakham. Dedicated fully reference checked and trained staff give peace of mind and respite through punctual, reliable and a truly caring service.

With a minimum of one-hour visits right through to live in care, Home Instead are the highest rated local domiciliary care provider in the East Midlands.

CQC described the company as "Exceptional".

The home care provider matches carer and clients' hobbies and interests. A matched caregiver ensures clients get the services wanted at a time to suit them.

This may involve companionship calls, support and assistance getting up or going to bed, home from hospital services or respite care.

The carer is chosen and personally introduced and is happy to provide references from the many clients they look after.

Home Instead also provides dementia and Alzheimer's training for care teams and gives workshops for families.

Show Home Instead (Market Harborough, Oadby, Corby & Oakham) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £40.50
  • Weekly Live-in Care Fees: £1925 – £2000

Most clients are surprised that they have a choice! Their assessed allowance can for example be spent with whoever they choose, it does not have to be any old provider on the Council List. You can choose to have a private care company. We tailor our care to meet our client's needs, for us it's not a one size fits all approach so accurate prices are provided when we have discussed your needs . Gentle companionship/housekeeping for example in a live in care situation may require less complex care training and support than end of life care. Just call us for a chat to help you make a decision. And look at our reviews too. We are v proud of our reputation.

These prices are only a guideline, please contact Home Instead (Market Harborough, Oadby, Corby & Oakham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Gail Devereux-Batchelor (Director)

Home Instead (Market Harborough, Oadby, Corby & Oakham) Reviews (74)

Total of 74, showing 21-40
9.9

Home Instead (Market Harborough, Oadby, Corby & Oakham) has a Review Score of 9.9 (9.923) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Market Harborough, Oadby, Corby & Oakham) has 74 reviews.

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Date Published

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Review from C T (Daughter of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So very pleased that Home Instead are looking after my mother. Your care is superb, regularly going above and beyond to help Mum wherever you can.
I am very impressed also, with the regular client reviews that are undertaken, to make sure your care is up to date and meets your client's changing needs.
I
would recommend you to anyone requiring this service.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

It’s so good for our team of care professionals to receive such a lovely review in recognition of their hard work - we all work very hard to take the greatest care of our clients and really do appreciate and thank you for taking the time to send this in.

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Review from Sandra R (Solicitor of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a case manager for a young man with an incomplete spinal cord injury and incontinence. Home Instead was very kind to come at short notice for a meeting at his home, along with a specialist nurse. They were friendly and professional and had such a kind easy manner putting my client and his mother
at ease.
The carers joined some specialist training and then supported my client through December and into the early part of 2023. They arranged for a small team to come and supported his morning routines with dignity. My client said, "they were good, and we could keep that team in mind for later".
Communication with the manager was so easy via telephone and email. No fuss and no drama - highly professional.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

We were pleased to be able to support this young man with some specialist care to help him maintain his independence and dignity.

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Review from J S (Client) assisted by family/friend published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last few years as our health has deteriorated we have used Home Instead services to care for us. The care offered has been of a high standard given by staff who care for us as individuals.
The carers are well trained in the care package that you need but are flexible tor respond to changed or
deterioration of an individual's health. We have always been treated with dignity and the carers are responsive and include the whole family. The whole team, including the managers and office staff are fantastic and we feel safe in their hands.

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Review from Shazia S (Daughter of Client) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been very helpful for my mother as Dad, the primary career for Mum, had an operation and was not able to care for Mum. Mum loves having her caregivers as they provide her a personal touch. This has helped Dad relax and recover and live his life without worrying about Mum.

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Review from Derek H (Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class.
Excellent time keepers.
Excellent small dedicated team, very good at their job.

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Review from G H (Wife of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Market Harborough, Corby & Oakham) was highly recommended to us by a friend and we haven’t been disappointed. We are pleased to have continuity with the same carers, who are professional and very thoughtful always. Nothing is rushed and dignity is paramount. We were especially pleased
that a trained nurse is available to support the carers when necessary. We’re very happy that we chose Home Instead.

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Review from Kath A (Daughter-in-law of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is to record our unspeakable thanks to the care team who stood in our place for Dad recently. Dad significantly lost mobility after a fall and hospital stay. Home Instead were there for us when we needed them most. They certainly lived up to their logo, ’to us it’s personal’. When the nearest of
our family were two hours’ drive away and Dad was short of medication, getting in a muddle, or needing personal help with getting up and getting dressed and personal care, they were there! Their attitude at all times on the telephone was one of ‘can do' where reassurance to a panicking distant relative was what was most needed. We were reassured on several occasions that they would ‘sort it out’ and would be there for Dad, and they really were. Their professionalism was exemplary, enabling a dignified elderly gentleman to receive personal care without embarrassment. Their practical abilities to sort a situation and give personal, attentive care are very much appreciated. Thank you so much!

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Review from Tatyana B (Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the tactful care and concern shown by carers, it was like having a friend (a good friend) in the house with both carers. I never felt tense or anxious - the care was not only excellent it was also unobtrusive. The care the Home Instead carer gave was light years better than that
I experienced via other agencies. I cannot recommend them (Home Instead) too highly.

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Review from C H (Client) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience has been excellent, just expensive.

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Review from Louise M (Daughter of Client) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stay in hospital, my mother needed extra support which I felt we, as a family, could not supply entirely by ourselves. We contacted Home Instead, they assessed our situation and helped us by suggesting a package which was tailored to my mother's needs. On the first day, both myself and Mum felt
a little nervous at accepting outside help, but we need not have worried. From day one, every carer that attended my mother was so professional, kind and reliable that it made Mum's recovery so much easier. I would not hesitate to use Home Instead again if the need arose and I know my mother feels the same.

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Review from Kirsty A (Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided live-in care for my mother from late June 2020 until her death in January 2021. Two carers shared the role, alternating at weekly intervals. My mother had advanced vascular dementia and COPD, so could do relatively little for herself, and required total personal care. Both carers
looked after my mother to a very high standard, stimulating and entertaining her on her good days, and gently nursing her with close care and attention, day and night when she was poorly. Both carers were competent with administering medication, which in my mother's case involved a baffling quantity of different tablets, as well as various inhalers and nebulisers. It was also crucial that my mother's fluids were kept up, and this was carefully managed by her carers. Our family found the carers easy to communicate with and friendly to be around. They also liaised well with the doctor's surgery, pharmacy and the supplementary carers who called to help with bathing etc.

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Review from Alison E (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff - Mum and I were struggling to look after my Dad and from the moment we asked for help the service was amazing. Everyone was caring, considerate and very professional.
Having Home Instead provided us with a massive sense of relief that Dad was being well looked
after and nothing was ever too much trouble - for example, if we wanted to change hours etc. Staff always went the extra mile and Dad was treated with respect and care and we were 100% satisfied with the care and service given.
The issues of Covid 19 were dealt with professionally and in accordance with government guidelines whilst all staff maintained a friendly and approachable manner.
I would totally recommend Home Instead to anyone looking for care for their loved one.

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Review from Anna S (Daughter of Client) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been outstanding from the moment I approached them about how they could help my mum when she came out of a respite visit to a local care home. Everything was clearly explained, and we started straight after Mum went home. Home Instead provided three amazing carers and mum was introduced
to all of them and that was massively important, she knew them all and they didn't change, that was so very reassuring.
The office and carers were superb, we all used an app which kept us up to date and informed.
I can highly recommend Home Instead for prompt, efficient and caring service in a friendly, homely manner. Thank you so very much.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you so much - we will pass this on to our team who will be delighted to receive such lovely praise in recognition of their dedication and efforts in such difficult times.

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Review from Ben J (Husband of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When deciding that assistance with care was required for my wife, who is suffering with dementia, the first requirement was that it should be at home. We were recommended to Home Instead by a friend of our son whose parents-in-law were cared for by them. After a consultation we started with two carers
for two hours, two days per week. As my wife's condition has progressed we have increased care to five days a week for two hours daily. We have a team of three carers who we now know very well. They are BRILLIANT. I cannot recommend them more highly. As I am over 80 and have certain medical conditions, I would not be able to look after my wife and she would have had to go into a home. Having Home Instead is the best decision we ever made. My wife is in her own home, comfortable and content. Just as we wished. Thank you for your care.

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Review from Gail L (Daughter of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been having daily visits for an hour from Home Instead caregivers for six months and a weekly companionship visit for much longer. She has mobility issues and dementia. The caregivers are all very friendly, kind and caring. The daily visits enable my Mum to continue living independently
in her own home. As she has regular visits from a small core of caregivers she views them as friends which is lovely. The communication between the office and me works well, and the new app, which enables me to see the daily reports, is very helpful.

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Review from Helen D (Daughter of Client) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has over the past 5 years provided excellent companionship and care for my Dad who has Alzheimer's. The caregivers have consistently been of a high standard. I would like to thank some staff in particular for their dedication and kindness to my Dad. Home Instead has always kept in close
contact with me as next of kin and alerted me to any concerns they have had over Dad's wellbeing. I recommend them highly as support to those who have lost independence, as well as to the families of clients. Thank you Home Instead.

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Review from Ian C (Son of Client) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the service provided by Home Instead to be excellent, caring and professional. The carers were always punctual and responded very well to my Mother and her needs, so we were confident that, with this support, she was able to lead an independent life in her own home. All communication with the
management team was easy and professional.

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Review from Julie P (Daughter of Client) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers visit my Mum three times a week for companionship and to get her a meal. She gets on very well with them, they are very caring and supportive to her even though she can sometimes be quite stubborn. Both Mum and myself are very happy with the care provided and the office staff are always
very helpful and quick to respond to any issues.

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Review from Susan S (Daughter-in-law of Client) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, smartly dressed carers.
Treated (PA) Dad as if he was a family member. Nothing was too much that we asked them to do.
Kept us informed on dad's condition on a regular basis.

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Review from B W (Daughter-in-law of Client) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy the care and support from Home Instead.
The office has been helpful and the care staff have been exceptional.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is calculated as follows: ( (108 Excellents x 5) + (9 Goods x 4) ) ÷ 117 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

Meet the Team (3)

Angela

Angela Farrow

Job Title: General and CQC Registered Care Manager

Joined: 2011

Angela, from Market Harborough, has been with Home Instead since its inception. Fully Care qualified & experienced and Home Instead City & Guilds Accredited trainer in Alzheimer's and Dementia, & End of Life, with Level 7 Leadership Health & Social Care, Angela did her Home Instead CAREGiver training with the first group when the company opened and has delivered exemplary care to many Home Instead clients in the area. Her great strength though is in people management and she has a wealth of experience in the service-based industry. This appointment has brought her full circle back into the health and wellbeing sector from when she was practice manager at a Health Centre in Perth Australia.


Angela commented, “I am very excited to be in this role. I have worked with Gail for many years and I admire her hard work and dedication to the vision of changing the face of ageing by providing top-quality care to the elderly. We only provide a minimum of one-hour visits and each caregiver is matched to their client, this ensures that we always maintain continuity of caregiver which helps to develop a trusting relationship.”

Gail

Gail Devereux-Batchelor

Job Title: Managing Director

Joined: 2011

The only East Midlands home care provider for the elderly rated Outstanding in all areas by CQC makes me very proud. With local staff, we support clients in Leicester, Market Harborough, Oadby, Corby and Rutland areas with the highest quality companionship, care and personalised attention.


Caring for family members I realised that there was a real gap in provision for those who were "nervous of letting just anyone into their home" and seeing how a carefully matched and trained caregiver could make a difference to an individual's life, inspired me to open the local office.

Lucy

Lucy Hopkins

Job Title: Care Manager

Joined: 2014

Lucy joined Home Instead as a part-time caregiver, then developed progressed through scheduling to attain her Level 3 professional qualifications and join our team as our Care Manager. With a lifelong passion for caring for others, her early-bird hobbies (as well as a busy family life) are her two dogs and horses.

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