Home Instead (Market Harborough, Oadby, Corby & Oakham)

23 Stoughton Road, Oadby, Leicester LE2 4DS
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9.9 74 Reviews
  • Home Instead (Market Harborough, Oadby, Corby & Oakham), Leicester
Rated Outstanding in all five areas by the CQC (since November 2019), Home Instead is a home care provider covering South Leicester, Rutland and Corby, including Market Harborough, Oadby, Corby & Oakham. Dedicated fully reference checked and trained staff give peace of mind and respite through punctual, reliable and a truly caring service.

With a minimum of one-hour visits right through to live in care, Home Instead are the highest rated local domiciliary care provider in the East Midlands.

CQC described the company as "Exceptional".

The home care provider matches carer and clients' hobbies and interests. A matched caregiver ensures clients get the services wanted at a time to suit them.

This may involve companionship calls, support and assistance getting up or going to bed, home from hospital services or respite care.

The carer is chosen and personally introduced and is happy to provide references from the many clients they look after.

Home Instead also provides dementia and Alzheimer's training for care teams and gives workshops for families.

Show Home Instead (Market Harborough, Oadby, Corby & Oakham) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £40.50
  • Weekly Live-in Care Fees: £1925 – £2000

Most clients are surprised that they have a choice! Their assessed allowance can for example be spent with whoever they choose, it does not have to be any old provider on the Council List. You can choose to have a private care company. We tailor our care to meet our client's needs, for us it's not a one size fits all approach so accurate prices are provided when we have discussed your needs . Gentle companionship/housekeeping for example in a live in care situation may require less complex care training and support than end of life care. Just call us for a chat to help you make a decision. And look at our reviews too. We are v proud of our reputation.

These prices are only a guideline, please contact Home Instead (Market Harborough, Oadby, Corby & Oakham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Gail Devereux-Batchelor (Director)

Home Instead (Market Harborough, Oadby, Corby & Oakham) Reviews (74)

Total of 74, showing 61-74
9.9

Home Instead (Market Harborough, Oadby, Corby & Oakham) has a Review Score of 9.9 (9.923) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Market Harborough, Oadby, Corby & Oakham) has 74 reviews.

Overall Experience

  • 64
  • 10
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Date Published

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Review from Carole B (Stepdaughter of Client) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that I could not be more pleased with the service. My step-mother and myself have received. Approx a year ago they replaced other carers and resolved many problems for me. Not only medical and social but problems with interfering neighbours. My step-mother is a very feisty lady who did
not take very kindly to the carers at first. However with patience and fortitude, they have won her over., She especially likes the fresh food they prepare for her at meal times. (she had microwave meals with previous carers) I would be very happy to endorse Home Instead if asked.

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Review from Richard B (Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been well satisfied with the service both from the office and from the individual carers.

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Review from Ann-Colette S (Daughter of Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have proved invaluable in their efforts to assist me with the care of my mother. Every member of staff, office plus carers, are extremely personable, kind, patient and utterly professional in every way. My mother looks forward to the carers visits each day. They are punctual, helpful and
always keen to ensure her comfort and dignity, I am so pleased with the service offered by this agency. They promised to be punctual and to use the same carers daily to avoid confusion and worry and this has been kept. When I need to book extra care, this is done quickly and efficiently. I would give their service 5 stars in every category. Thank you Home Instead.

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Review from Roslyn H (Daughter of Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

our relationship with this agency came about through "word of mouth" recommendation. My mother aged 92 years, was living in her own home with quite a bit of support from us but still doing a lot for herself and following her interests. I needed to find someone caring and compassionate to initially be
in the house while mum was showering and fill in for me where necessary. This was hugely successful with a careful watch being made. They got on fantastically well. No praise is high enough for the care my mother received - especially at the moment after her collapse.

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Review from Barbara W (Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer helps me in various ways. Taking me shopping, cleaning and washing my hair. Helps me to remain independent.

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Review from Dinah Dorice T (Daughter-in-law of Client) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are very prompt, efficient and extremely friendly. If there is a problem, the office always keeps us informed.

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Review from Kenneth F (Husband of Client) published on 3 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team of ladies attending my wife are excellent and she is quite comfortable with them when dealing with her personal needs. I have found them very pleasant and helpful. I am able to leave them with my wife whilst I might go shopping etc, fully confident that she is in safe hands. We have both found
their friendship to us very helpful at difficult times. Well done to all of them.

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Review from Judith T (Daughter of Client) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care dad receives is a care plan which has been discussed with dad. He is at all times, treated with respect and dignity. If ever there is a slight problem or issue I am contacted immediately.
Care plans are regularly revised. Dad's quality of life has improved and so has mine and my sisters who
now can visit as daughters and not carers.

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Review from Dorothy F (Client) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and assistance of Home Instead Senior Care. They are most caring and will do anything to please. Now that winter is here, they will be helping me a lot more.

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Review from Kate H (Client) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Impressed by the care I received from beginning to end.

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Review from Tony C (Husband of Client) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly service tailored to our needs. Staff are charming, helpful and react positively to any points we raise.

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Review from Victoria H (Daughter of Client) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care provide an excellent quality of care and communication. They notify me regularly of any changes or concerns and my father looks forward to his daily visits. The staff are kind, caring and firm when needed but in a positive way. I am delighted we chose Home Instead Senior Care
it's a much higher standard of care.

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Review from Ann K (Wife of Client) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff extremely pleasant and reliable, whether office or carer. The carers always arrived on time and stayed the full hour. They were cheerful and efficient and left my husband looking clean and well groomed. They dealt very well with his dementia and knew how to encourage him to perform
small tasks to help himself. The office staff were very understanding and flexible when my husband went into a care home temporarily as we thought and were prepared to send carers in as soon as he came home, which unfortunately wasn't possible in the end.

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Review from Belinda F (Client) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead looked after me following an operation on my hip. They were always punctual, cheerful and prepared to do anything I asked. I had five different carers and without exception I liked and enjoyed having them around the house. I could not have done without them and am sorry to say goodbye to
them all.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is calculated as follows: ( (108 Excellents x 5) + (9 Goods x 4) ) ÷ 117 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

Meet the Team (3)

Angela

Angela Farrow

Job Title: General and CQC Registered Care Manager

Joined: 2011

Angela, from Market Harborough, has been with Home Instead since its inception. Fully Care qualified & experienced and Home Instead City & Guilds Accredited trainer in Alzheimer's and Dementia, & End of Life, with Level 7 Leadership Health & Social Care, Angela did her Home Instead CAREGiver training with the first group when the company opened and has delivered exemplary care to many Home Instead clients in the area. Her great strength though is in people management and she has a wealth of experience in the service-based industry. This appointment has brought her full circle back into the health and wellbeing sector from when she was practice manager at a Health Centre in Perth Australia.


Angela commented, “I am very excited to be in this role. I have worked with Gail for many years and I admire her hard work and dedication to the vision of changing the face of ageing by providing top-quality care to the elderly. We only provide a minimum of one-hour visits and each caregiver is matched to their client, this ensures that we always maintain continuity of caregiver which helps to develop a trusting relationship.”

Gail

Gail Devereux-Batchelor

Job Title: Managing Director

Joined: 2011

The only East Midlands home care provider for the elderly rated Outstanding in all areas by CQC makes me very proud. With local staff, we support clients in Leicester, Market Harborough, Oadby, Corby and Rutland areas with the highest quality companionship, care and personalised attention.


Caring for family members I realised that there was a real gap in provision for those who were "nervous of letting just anyone into their home" and seeing how a carefully matched and trained caregiver could make a difference to an individual's life, inspired me to open the local office.

Lucy

Lucy Hopkins

Job Title: Care Manager

Joined: 2014

Lucy joined Home Instead as a part-time caregiver, then developed progressed through scheduling to attain her Level 3 professional qualifications and join our team as our Care Manager. With a lifelong passion for caring for others, her early-bird hobbies (as well as a busy family life) are her two dogs and horses.

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