Home Instead (South Norfolk and East Suffolk)

Unit 3E Snetterton Business Park, Harling Road, Snetterton, Norwich NR16 2JU
Review Us
8.5 2 Reviews
  • Home Instead (South Norfolk and East Suffolk), Norwich
Home Instead South Norfolk and East Suffolk stands as a beacon of support and care within the community. As a family-run business, they understand the unique needs of individuals and families seeking compassionate care, and they are committed to offering services that not only meet these needs but exceed expectations.

Their team is dedicated to making a positive impact in the South Norfolk and East Suffolk community, providing tailored care that adapts to the evolving needs of their clients. Whether it’s supporting the ageing population, those recovering from illness, or individuals in need of extra assistance at home, they are their to help every step of the way.
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Care Provided by Home Instead (South Norfolk and East Suffolk)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £38 – £39.50
  • Weekly Live-in Care Fees: £1850 – £2100

We complete a minimum of an hour service as we believe Quality care can not be delivered in less time than that

These prices are only a guideline, please contact Home Instead (South Norfolk and East Suffolk) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Judith Montague-Porter (Manager)

Home Instead (South Norfolk and East Suffolk) Reviews (2)

8.5

Home Instead (South Norfolk and East Suffolk) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Home Instead (South Norfolk and East Suffolk) has 2 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (South Norfolk and East Suffolk)
  • 1
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Total of 2, showing 1-2
Review from Sue M (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead South Norfolk and North Suffolk have provided exceptional support and care to my elderly mother. Mum has been listened to in her desire to maintain her independence and a responsive, respectful care plan has been agreed and implemented. We could not be happier with the service provided
by every team member and have no hesitation in recommending them to anyone seeking care at home.
Reply from Mark Rainbird-Bryant, Managing Director at Home Instead (South Norfolk and East Suffolk)
Thank you so much for your wonderful words. It truly means a lot to hear that your mum feels listened to and supported in the way she wants. Helping people maintain their independence and live well at…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S S (Power of Attorney of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that Home Instead South Norfolk and East Suffolk have provided has been a huge weight off my mind. They support not only the client but also the relatives or friends, and give reassurance that we are working together for the best outcome for the client. The carers are kind and understanding,
but also firm and resilient (makes them sound like a mattress!) and Jude and Mark provide the assurance that everything is being done professionally.
Reply from Mark Rainbird-Bryant, Managing Director at Home Instead (South Norfolk and East Suffolk)
Thank you so much for your thoughtful review. Were delighted to hear that our support has brought you peace of mind and reassurance. Our team works hard to ensure both clients and their families feel…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Home Instead (South Norfolk and East Suffolk) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (South Norfolk and East Suffolk) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Norfolk and East Suffolk) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (2)

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Mark Rainbird-Bryant

Job Title: Managing Director Joined: 2025

I moved into the care sector following a successful career in hospitality, driven by a desire to make a meaningful impact on the ageing community. Having observed the challenges faced by local authority care services, I was inspired to contribute to a higher standard of care.

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Jude Porter

Job Title: Care Manager Joined: 2025

I know firsthand the difference that high-quality, empathetic support can make to families in need. I’m committed to leading a team that delivers care with dignity, respect, and genuine kindness—helping individuals live independently and comfortably in their own homes.

Frequently Asked Questions about Home Instead (South Norfolk and East Suffolk)

What Type of Services does Home Instead (South Norfolk and East Suffolk) offer?

Home Instead (South Norfolk and East Suffolk) offers Home Care.

How many Carers does Home Instead (South Norfolk and East Suffolk) employ?

Home Instead (South Norfolk and East Suffolk) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Norfolk and East Suffolk) to verify any information. View our terms and conditions. Home Instead (South Norfolk and East Suffolk) has an Enhanced Service - more info.