Home Instead (Glasgow North)

17 Stewart Street, Milngavie, Glasgow G62 6BW
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Top 20 award
9.8 71 Reviews
  • Home Instead (Glasgow North), Glasgow
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality, as well as supporting companionship and independence.

A full range of care at home services are provided including personal care, home help, companionship and live in care.

Carers receive ongoing support and professional training, with the company taking pride in showing empathy and compassion at all times. Clients of Home Instead Glasgow have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly and experienced team.
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Care Provided by Home Instead (Glasgow North)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Minimum 1 hour visits - available on request.


Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Ann Marie McGowan (Care Manager)

Home Instead (Glasgow North) Reviews (71)

9.8

Home Instead (Glasgow North) has a Review Score of 9.8 (9.820) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Glasgow North) has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Home Instead (Glasgow North)
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Total of 71, showing 1-20
Review from Sue J (Daughter of Client) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had the support of Home Instead ( Glasgow North ) for over a year now with care for our Mother aged 94. This support has been a perfect solution to keep her in the comfort of her own home, whilst receiving the daily help and companionship she required. We cannot recommend the carers more highly.
Each and every carer brought personality and a huge warmth to their visits, which was so re- assuring to our family. Not only did they complete all personal care and day to day assistance in a respectful and cheerful manner, they were happy to join Mum in jigsaws and Upword games, which she has always loved. They were able to bring ideas to us to enhance Mum's care and they all took time to engage and chat and to draw out memories from the past and to make our Mum laugh. The daily online updates via the Home Instead app were brilliant and gave us huge comfort. We have very reluctantly now moved Mum into residential care in Bearsden, but we will miss you guys!! Thank you all.
Reply from Sandra Salvona, Head of Business Growth at Home Instead (Glasgow North)
Thank you so much for your kind words and for entrusting us with your mother's care over the past year. It's been a genuine privilege to support her in the comfort of her own home, and we're delighted…read more
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Review from Elaine K (Daughter of Client) published on 7 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hi Home Instead provided personal care for my mum from January until Match 2025. My mum was recovering from a knee replacement so her mobility at first was very limited for the first weeks. All carers that attended to mum where all very good. The support mum and received was very good. I would be happy
to recommend Home Instead. They provided care to my dad for four years before he sadly passed away. As a family we appreciated there support. I would have no hesitation in using them in the future.
Reply from Kaytrina Scott, Care Services Manager at Home Instead (Glasgow North)
Thank you so much for your kind words and for taking the time to share your experience. We're truly honoured to have supported both your mum during her time of recovery and your dad for several years…read more
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Review from J B (Power of Attorney of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I called Home Instead to arrange a package of care for an elderly relative. An assessment was completed within a few hours and the package of care commenced that night. This gave our family a great peace of mind. All staff were so helpful, efficient and courteous.


All ladies were so respectful and

caring.


Thank you for providing an excellent invaluable service.

Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)
Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It's our privilege to support families during such important moments, and we're so pleased to…read more
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Review from Jane G (Sister of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was desperate to get home for her last few days - without your team this would have been impossible. She had 24 hour care and nothing was too much bother for any of your providers who were also very caring and considerate to family and friends. All of them went way beyond any care that we
had envisaged. One of them said that she treated everyone as if they were a member of their own family and that was certainly true of all the team caring for my sister. Her nephew and I have the consolation of knowing that she died happy and at peace - we cannot thank you enough.
Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)
Thank you so much for your kind and thoughtful words. It was both a privilege and an honour to support you and your family during such a deeply emotional and sensitive time. We're truly grateful that…read more
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Review from Angela L (Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very glad that I decided to ask Home Instead to provide live-in care for me during my first week at home after my operation.


I found the initial contact with the company's staff understanding and helpful, and they were very patient with me while I decided whether or not to go ahead. Some anxieties

I had initially were completely understood and one or two things which I expected to prove a practical problem were readily resolved.


But above all, the care professional who came to stay with me for a week was an absolute delight. I was in quite a lot of pain and unable to do much for myself, but nothing was too much trouble for her, and she went out of her way to make things as easy and comfortable for me as possible. She even took good care of my cat! She was also good company and an excellent cook! I was sorry to have to say goodbye to her at the end of the week.

Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)
Thank you ever so much for your kind feedback - it's genuinely appreciated and will certainly be shared with the team. It was an absolute privilege to support you during your time with us, and we're…read more
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Review from Sharon U (Sister of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted with the respite services provided by Home Instead (Glasgow North) for my Brother recently.
The organisation was quick to respond to and action my request and they were very professional and reliable.
These were mainly companionship and welfare check visits to my Brother's home whilst I
was on holiday.
My Brother really enjoyed the company of the carer.
Reply from Ann Marie McGowan, Service Manager at Home Instead (Glasgow North)
Thank you so much for taking the time to share your experience with Home Instead Glasgow North. We're delighted to hear that you were pleased with the respite services provided for your brother.It's…read more
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Review from Roano P (Son of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home instead continue to provide an excellent service for my 98 year old mother. They are professional, patient and considerate. The service has exceeded our expectations and we have no hesitation
in recommending their 1st class service.
Reply from Ann Marie McGowan, Service Manager at Home Instead (Glasgow North)
Thank you so much for your lovely feedback! We're honoured to care for your 98-year-old mother and are really glad to hear that you've been happy with our service. Our team always aims to go above and…read more
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Review from Lata J (Daughter of Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the support my mother is receiving from Home Instead.
Her carer is very supportive and kind to my mother. They go shopping together and any other activities that need to be actioned. Her carer helps my mother in the house with ironing and helps her with tidying out the fridge
etc. They also sit and have a chat. The companionship and friendship have been a great support to my Mother. The carer and office staff are very respectful and polite. Also, The office staff and Manager are always very helpful and supportive and quick to respond. Feedback from my mother is that she is very happy with the service and support provided.
Reply from Kaytrina Scott, Service Manager at Home Instead (Glasgow North)
Thank you so much for your kind feedback. We're thrilled to hear that your mother is happy with the care and support she's receiving from Home Instead. It's heartening to know that her carer's…read more
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Review from Christine M (Client) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first contact with 'Home Instead' was in November 2021. I'd just come out of hospital, and my family had arranged for me to have support from the company, in order to help me adjust to moving into a new flat. All the ladies who provided 'companionship' were kind, courteous and very helpful. Although
each lady was different, their support allowed me to enjoy life again. My confidence returned after having had severe anxiety and depression. Office staff were helpful and supportive and was much appreciated. After 2 1/2 years of care, some of the ladies have become friends. I can thoroughly recommend 'Home Instead's' help, support and care. First class!
Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)
Thank you very much for your kind review. It is lovely to see such positive feedback on the service provided. The team will be delighted to hear they have succeeded in supporting you to build your…read more
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Review from G Y (Client) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think it's a question of managing expectations. I see the wider picture since a client/staff meeting which I could attend recently. I expected to form a relationship with one helper who came two hours a week. I have had five different helpers, one heavily pregnant. But all pleasant, friendly and helpful.
Managing staff notes is challenging and I like meeting new people and appreciate cleaning and use of a car particularly. I have two carers in my family. Thank you.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for your feedback, we appreciate the comments made and we will continue to welcome feedback from our clients on areas we can change for both clients and care professionals to ensure…read more
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Review from M H (Nephew of Client) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a successful engagement of Home Instead around 2010 to 2013 for my late mother, we were pleased to see that the high standards are still in place in 2024. Our aunt (my late mother's younger sister) has benefited hugely from the daily weekday contact and support. Accurate billing, quarterly
client review meeting. Great service.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you so much for your kind words. We try our best and will continue to review our services to ensure we are providing the high standards of care. We again appreciate your feedback and will…read more
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Review from Shirley B (Client) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer keeps me safe and I always look forward to spending time together. She makes me get the choice of where to go and what to do and helps me out and about. The carer and I couldn't be better.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for your kind review of our service. We are keen to provide a tailored service for each of our clients and I'm pleased to see that we can support you to go out and you look forward to this.…read more
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Review from Elaine S (Daughter of Client) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted with the service Mum received in her own home from all the carers, especially two staff members. Amazing! Mum was treated with respect and very well looked after. Would highly recommend.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for taking the time to write a review on the service your mum received from the team. We are proud of the relationships that our care professionals build with our clients. I will ensure this…read more
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Review from C S (Stepdaughter of Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my stepmother's terminal illness, Home Instead carers helped us ensure that she was comfortable, safe and cared for in her own home right to the end. The care service was consistent, thoughtful, flexible and adapted quickly as her needs and medical requirements changed. The carers went out of
their way to ensure that her wishes and preferences were honoured and that she was never left without appropriate medical support. As a family, we will always be grateful for their professionalism and kindness.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for your lovely feedback, it was a pleasure to support your stepmother and ensure she was comfortable and safe at home. I will pass on your comments to the care professionals.
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Review from Douglas B (Son of Client) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has enjoyed the support from this care provider for over six months now and is delighted with the service provided. A very professional act on both sides of the business with management and care team both very responsive and empathetic.
We are delighted at the choice we made.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for taking the time to leave your feedback. I am pleased to hear you are happy with the support provided. I will pass your comments onto the office team and care professionals.
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Review from Agnes B (Niece of Client) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be more happy with the care provided by our two carers and the others from Home Instead. We really get the sense that they are "caring" for my aunt not just providing a service. I love being able to read a little report on how the visit has gone each day. Home Instead as a company has been
well-managed and easy to deal with. They are more expensive than other companies we looked at but I would say that it is money well spent and probably a better reflection of the true cost and value of the service.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for your lovely feedback, I am happy to hear you are pleased with the support provided. I will pass on your comments to the team within the office and care professionals.
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Review from Kirsty H (Daughter of Client) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We approached Home Instead when we were in desperate need of help managing my elderly father at home and from the moment we contacted Home Instead we felt we were in safe hands. They arranged to visit very quickly and from the very first visit, they were able to help us put in place what we needed and
arrange for a carer to start within days. The carer was lovely and kind, professional and so respectful of my father. Sadly, we only needed their help for a short time but I cannot recommend them highly enough - they are an unusual combination of incredibly professional expertise with warmth kindness and respect that makes them feel like friends from the outset. Our only regret would be that we didn't engage them earlier.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for taking the time to review our service here at Home Instead Glasgow North. We are absolutely delighted to hear such positive feedback regarding our teams. I look forward to sharing your…read more
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Review from Linda S (Daughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead care team have been looking after my 90-year-old dad at his home since November 2020. For the last five years, he has had dementia, and without their help, he would have had to go into a care home.
He has four visits per day, and through a video link, at his door and in his lounge,
we are able to check in on him. In doing so, we have been struck by the respect and warmth of all the carers who look after Dad. They support his daily medication regime, bulk cooks his favourite meals, and ensure his hygiene levels are maintained, regularly laundering his clothing and bedding. But perhaps, more importantly, each and every one of the many faces Dad sees treats him with respect and listens attentively to his stories, most of which they will have heard before...
With my sister and myself living 400+ miles away, it has been a great comfort to know that he is being so well cared for and that his wish of continuing to live in his home of 50 years has been fulfilled!
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you so much for this lovely review. We are so happy that we have been able to support your dad to continue living at home. I will pass on these lovely comments to the office team and our care…read more
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Review from Gillian B (Friend of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided was excellent. Carers were punctual, pleasant, and most helpful. They were flexible and nothing was a trouble.
We would recommend you to anyone. Office staff sorted a question one evening most helpfully and efficiently one evening. The initial person who came to help us was first
class. They had very good empathy with the person who required help, and with myself.
We would certainly use you again. Thank you.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Hi, thank you for taking the time to review our services, we welcome the feedback from our clients/families to ensure we continue to improve our services. It is always lovely to hear the staff have…read more
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Review from C G (Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone I deal with at Home Instead from carers to office staff are caring, helpful and treat me with respect.
Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)
Thank you for your lovely review of our team at Glasgow North. We really appreciate your feedback.
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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Home Instead (Glasgow North) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Home Instead (Glasgow North) is calculated as follows: ( (76 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 89 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow North) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Feb 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (22)

Meet the Team (1)

Ann-Marie

Ann-Marie McGowan

Job Title: Service Manager Joined: 2021

Ann Marie has a wealth of experience both within Home Instead and in the wider care sector and is very much a people-person. She is always available to discuss new care services or to chat through any Care Professional vacancies we may have

Frequently Asked Questions about Home Instead (Glasgow North)

What Type of Services does Home Instead (Glasgow North) offer?

Home Instead (Glasgow North) offers Home Care.

How many Carers does Home Instead (Glasgow North) employ?

Home Instead (Glasgow North) employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Glasgow North) to verify any information. View our terms and conditions. Home Instead (Glasgow North) has an Enhanced Service - more info.