Home Instead Senior Care (Glasgow North)

17 Stewart Street, Milngavie, Glasgow G62 6BW

Home Instead Senior Care (Glasgow North)
Home Instead Senior Care (Glasgow North)
Home Instead Senior Care (Glasgow North)

Home Instead Senior Care (Glasgow North) employ experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are are on offer, combining efficiency and quality, as well as supporting companionship and independence.

Carers receive ongoing support and professional training, with the agency taking pride in showing empathy and compassion at all times. Clients of Home Instead Glasgow have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly team.

Group : Home Instead Senior Care

Person in charge: Anne Miller (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 75

Staff Languages (other than English): Chinese - Cantonese, Punjabi Mirpuri, Arabic, Bengali; Bangla, German, Spanish; Castilian, French, Hindi, Italian, Kashmiri, Panjabi, Punjabi, Urdu

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Inspectorate* Report on Home Instead Senior Care (Glasgow North): click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Reviews

9.9 Home Instead Senior Care (Glasgow North) has a Review Score of 9.9 (9.850)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Glasgow North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Glasgow North) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.85 for Home Instead Senior Care (Glasgow North) is calculated as follows: ( (54 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Glasgow North) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Glasgow North)?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Glasgow North)

  • Client / Service User
    3
  • Daughter of Client/Service User
    3
  • Brother of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

Care provided is of a high standard. Carers are carefully chosen to match the needs and personality of service user. Carer displays the essential qualities required to deal with an elderly user. Excellent communication with the user and family.

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I found my companion to be very kind, helpful and considerate. We have very nice conversations when I don't feel like going out. We're learning a lot about each other.

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We only had care from Home Instead for four weeks but we benefited greatly.
I appreciated that it was a small group we saw regularly and that even in a short time, we got to know them well. The care given to my husband was sensitive and his physical needs were met.
Equally important was the care given to his mental well-bing.
There was understanding of his dementia and much patience, kindness and tolerance was shown.
The carers did their best to talk to my husband about his interests etc when there was little response they didn't press it.
However, he did appreciate some gentle banter. We didn't know when we started with Home Instead that he had only a few weeks to live but the carers did much to make his last days as comfortable as possible.
I think the offer of someone to sit with a client while the main carer goes out is very valuable.

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Pleased with the service provided since October 2016 when I returned home after 4 weeks in hospital.

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

I am a temporary user/client of Home Instead, being with them for 3 months. I have found them to be considerate, courteous and efficient. They employ carers of a high standard and place great importance on matching carer to client. They have done so very successfully in my case. I am very happy with this company.

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I arranged care for my 91-year-old mother as she refused NHS care vehemently! Home Instead have proved to be extremely professional while flexible and understanding. I cannot recommend them enough, they 'paired' my mother with someone who can deal with her difficult and demanding personality and it has worked wonderfully. As I am abroad a good deal of the time - it puts my mind at rest to know Home Instead and there to step in at any time and also to keep a regular check on my mother. Thank you Home Instead!

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother received excellent help and support from the carers who were all very kind, patient, efficient and reliable. They developed a good rapport with my mother and were always friendly and courteous which my mother appreciated. Office staff dealt with questions and additional requests promptly and effectively.

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care my Mum gets is personal to her. She actually thinks that her carer is part of the family and has known her for years. In the midst of less personal visits from social services this is a visit she looks forward to. For our part as a family struggling to care and cope with dementia it has quite simply changed our lives and lifted a burden from our shoulders.

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent service provided by all the girls and regular updates and actions, they are a fantastic service.

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Everything is going as well as expected, my mother is very happy and comfortable with all the girls and that is the most important thing. We have changed the times a few times and this has been dealt with in a professional way and to our satisfaction. All in all we are perfectly happy with the level of care mum is receiving.

How likely would you be to recommend Home Instead Senior Care (Glasgow North)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Satisfactory

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