Home Instead (Glasgow North)

17 Stewart Street, Milngavie, Glasgow G62 6BW
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Top 20 award
9.8 71 Reviews
  • Home Instead (Glasgow North), Glasgow
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality, as well as supporting companionship and independence.

A full range of care at home services are provided including personal care, home help, companionship and live in care.

Carers receive ongoing support and professional training, with the company taking pride in showing empathy and compassion at all times. Clients of Home Instead Glasgow have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly and experienced team.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Minimum 1 hour visits - available on request.


Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Ann Marie McGowan (Care Manager)

Admission Criteria

  • Over 18's Only

Home Instead (Glasgow North) Reviews (71)

9.8

Home Instead (Glasgow North) has a Review Score of 9.8 (9.832) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Glasgow North) has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Home Instead (Glasgow North)
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Total of 71, showing 41-60
Review from R S (Client) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have fount my Home Instead package perfectly tailored to meet my personal, home and shopping needs since my knee replacement in October 2019. My carer is discreet, thoughtful, smart and thoroughly trained into my requirements and how I like things organised.
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Review from A B (Husband of Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Relief! I was being worn out but Home Instead responded positively and quickly to my enquiry without any hassle. Their staff are a wonderful mix of really caring people who have made my life so much easier.
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Review from Alexanderina C (Wife of Client) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot say enough in praise for the service. The times when my husband is most relaxed, animated and content are when he is with his carer. The benefits to me as his sole carer are incalculable. I have been able to deal with some neglected personal health problems as well as domestic arrangements.
Thank you so much.
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Review from Robin D (Son of Client) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the service offered by Home Instead, which is very flexible to our complex situation.
Staff are all extremely pleasant and helpful, very understanding and sympathetic to our needs.
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Review from Aileen L (Daughter of Client) published on 13 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead delivers the standard old service that was agreed when setting up the agreement. They are very professional in all that they do. The carers are reliable and provide a good standard of care.
The big plus is that the continuity of the staff which allows a build-up of trust between the client
and the carer.
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Review from R W (Daughter of Client) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has flourished with the Home Instead care (full time at home), changing from an extremely anxious, undernourished, insomniac with little joy in her life to a happy, heavier, well slept, comfortable elder. She loves all her carers, all of them are so individual, but all of them are so generous with
their kindness and work hard but with grace and ease to give Mum a lovely home life with security, continuity, excellent caring, wonderful food, companionship and help to become so much more content than we thought possible. Her appearance has transformed, her diet is wonderful. Her trust and love of the girls is a joy to see. She has become more mobile than before, enjoyed sitting in the sun with the girls, chatting to neighbours, going out for walks and trips, companionship for watching her favourite TV, and a new interest in her appearance and events. I have been so grateful that Mum's carers pick up on urinary infections quickly, help her to get nursing care at home and keep us informed.
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Review from Jennifer D (Aunt of Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great company. Never lets client down. Expensive but worth the money,
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Review from Elizabeth W (Client) published on 23 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Any problem that arises is dealt with quickly.
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Review from Richard R (Client) published on 12 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had help from Home Instead for a few years now, first bringing them in to cover a holiday but we kept them on - a bit of a preemptive move on our part as we could see that mum struggled with external help and we needed to tackle that as her Alzheimer’s progressed.


Home Instead work with

us, they're very understanding and accommodating - eg. early on when mum rejected help, they worked with us, first taking a take a break from care, then very slowly reintroducing different carers as ‘cleaners’. That strategy worked, now mum is very accepting of help.


The benefit of the care staff's experience has helped us cope with mum day to day, we’ve picked up all sorts of advice from them over the years!


We are now increasing the hours we are getting from Home Instead, we also have another care company and a day centre in the mix too. How long we can maintain mums independence for is anybody's guess - But Home Instead has certainly helped us keep ticking along!

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Review from Morag H (Daughter of Client) published on 11 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely attentive, helpful carers. My parent's lives have been transformed. The support has allowed them to stay at home together which is what they wish.
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Review from Jean E (Client) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think everything has been first class and all the staff have been excellent. I have no complaints.
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Review from Anne M (Client) assisted by family/friend published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the girls are very kind and helpful. Delighted with all of them.
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Review from Sarah J (Daughter of Client) published on 15 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Home Instead. This company has completely changed our lives. Living in Canada and with parents in Scotland it was very difficult for us until we hired Home Instead. Since then my parents are happy and well cared for and I no longer have to worry non stop about how they
are doing. Every interaction I have had with this company has been positive and helpful.
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Review from Rachel S (Daughter of Client) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The front line carers are exceptional - they are caring in a very genuine way. They are thorough and conscientious - they are reliable and dependable. We are extremely satisfied with the service they provide.
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Review from Mary-Lou G (Daughter of Client) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives from the caregivers at Home Instead is very professional but also natural and caring. Each caregiver has their own way with Mum so she gets a good variety of contact. They are all very good at keeping me in the loop with any issues that arise.
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Review from A G (Daughter of Client) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers from Home Instead takes my mother out twice a week for two hours (4 in total) for companionship. Carers are punctual, friendly and caring. Mother enjoys the company and the experience of going out on short trips.
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Review from William T (Husband of Client) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I use Home Instead based in Milngavie, Glasgow.
My wife suffers from vascular dementia.
The service we get from Home Instead is excellent - 3 days a week - two hours per day allowing me to go shopping - gardening etc.
I have already recommended them to others.
Well done Home Instead
Milngavie!
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Review from Elisabeth M (Wife of Client) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two regular carers are both sensible and kind, non-intrusive and willing to help. They are patient with our peculiarities and put things back where things belong
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Review from Elspeth M (Daughter of Client) published on 18 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been clients with Home Instead for nearly 4 years. They have required a variety of services and levels of care. Without Home Instead my Dad would not have been able to be cared for at home. I have found the managers very responsive to all needs, problems with care delivery and really
in touch with clients needs in a most sensitive way. Any issues were dealt with, and that managers were able to be and indeed were hands-on when needed. The team we had were wonderful, all very different people with different strengths.


My Dad passed away at home in Jan 2019, in the last week we needed overnight care. Home Instead managed to cover this with very little notice. All the staff sent at night were new to us. By this stage, I was also staying overnight. My observations at the time were that the staff, while caring and so kind, were not confident and did not have the skill set to deliver end of life care. This was ok, as I was there and needed a 'pair of hands" overnight.

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Review from Christine R (Wife of Client) published on 15 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Home Instead to be a very slick organisation, anything we have asked for has been dealt with and provided with speed and efficiency.
We are very happy with the service that they provide.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Home Instead (Glasgow North) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Home Instead (Glasgow North) is calculated as follows: ( (82 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow North) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Feb 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (22)

Meet the Team (0)

There are no team members posted.

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