Home Instead (Glasgow North)

17 Stewart Street, Milngavie, Glasgow G62 6BW
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Top 20 award
9.8 71 Reviews
  • Home Instead (Glasgow North), Glasgow
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality, as well as supporting companionship and independence.

A full range of care at home services are provided including personal care, home help, companionship and live in care.

Carers receive ongoing support and professional training, with the company taking pride in showing empathy and compassion at all times. Clients of Home Instead Glasgow have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly and experienced team.
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Care Provided by Home Instead (Glasgow North)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Minimum 1 hour visits - available on request.


Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Ann Marie McGowan (Care Manager)

Home Instead (Glasgow North) Reviews (71)

9.8

Home Instead (Glasgow North) has a Review Score of 9.8 (9.820) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Glasgow North) has 71 reviews.

Overall Experience
  • 66
  • 5
  • 0
  • 0
  • 0
Date Published
  • 71
  • 2
  • 8
  • 15
  • 56
Reviewer Connection to Home Instead (Glasgow North)
  • 24
  • 17
  • 10
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 71, showing 61-71
Review from Pauline T (Client) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is an excellent service and I would recommend it to anyone.
The lady who comes to me gives a wonderful service and I couldn't ask for better.
The whole team in the office keep in touch, in fact, I had a Christmas visit from them.
As long as they are there I shall use them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Husband of Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always punctual, reliable and caring.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Peter M (Brother of Client) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care provided is of a high standard. Carers are carefully chosen to match the needs and personality of service user. Carer displays the essential qualities required to deal with an elderly user. Excellent communication with the user and family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret B (Wife of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We only had care from Home Instead for four weeks but we benefited greatly.
I appreciated that it was a small group we saw regularly and that even in a short time, we got to know them well. The care given to my husband was sensitive and his physical needs were met.
Equally important was the care given
to his mental well-bing.
There was understanding of his dementia and much patience, kindness and tolerance was shown.
The carers did their best to talk to my husband about his interests etc when there was little response they didn't press it.
However, he did appreciate some gentle banter. We didn't know when we started with Home Instead that he had only a few weeks to live but the carers did much to make his last days as comfortable as possible.
I think the offer of someone to sit with a client while the main carer goes out is very valuable.
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  • Treated with Dignity
  • Value for Money
Review from Elizabeth W (Client) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with the service provided since October 2016 when I returned home after 4 weeks in hospital.
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  • Treated with Dignity
  • Value for Money
Review from M C (Client) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a temporary user/client of Home Instead, being with them for 3 months. I have found them to be considerate, courteous and efficient. They employ carers of a high standard and place great importance on matching carer to client. They have done so very successfully in my case. I am very happy with
this company.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Gail B (Daughter of Client) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arranged care for my 91-year-old mother as she refused NHS care vehemently! Home Instead have proved to be extremely professional while flexible and understanding. I cannot recommend them enough, they 'paired' my mother with someone who can deal with her difficult and demanding personality and it
has worked wonderfully. As I am abroad a good deal of the time - it puts my mind at rest to know Home Instead and there to step in at any time and also to keep a regular check on my mother. Thank you Home Instead!
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from A B (Daughter of Client) published on 3 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received excellent help and support from the carers who were all very kind, patient, efficient and reliable. They developed a good rapport with my mother and were always friendly and courteous which my mother appreciated. Office staff dealt with questions and additional requests promptly and
effectively.
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Review from Barbara W (Daughter of Client) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my Mum gets is personal to her. She actually thinks that her carer is part of the family and has known her for years. In the midst of less personal visits from social services this is a visit she looks forward to. For our part as a family struggling to care and cope with dementia it has quite
simply changed our lives and lifted a burden from our shoulders.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Jane D (Daughter-in-law of Client) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided by all the girls and regular updates and actions, they are a fantastic service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K T (Son of Client) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is going as well as expected, my mother is very happy and comfortable with all the girls and that is the most important thing. We have changed the times a few times and this has been dealt with in a professional way and to our satisfaction. All in all we are perfectly happy with the level
of care mum is receiving.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Home Instead (Glasgow North) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Home Instead (Glasgow North) is calculated as follows: ( (76 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 89 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow North) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Feb 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (22)

Meet the Team (1)

Ann-Marie

Ann-Marie McGowan

Job Title: Service Manager Joined: 2021

Ann Marie has a wealth of experience both within Home Instead and in the wider care sector and is very much a people-person. She is always available to discuss new care services or to chat through any Care Professional vacancies we may have

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Glasgow North) to verify any information. View our terms and conditions. Home Instead (Glasgow North) has an Enhanced Service - more info.