Home Instead (Retford and Gainsborough)

Retford Enterprise Centre, Randall Way, Retford DN22 7GR
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9.9 60 Reviews
  • Home Instead (Retford and Gainsborough), Retford
Proudly supporting individuals across Retford, Gainsborough, Worksop, Bawtry, Markham and the surrounding areas for more than ten years. From companionship and personal care to specialist support, locally recruited Care Professionals provide assistance that helps make daily life a little easier and more enjoyable.

As an established part of the Retford community for over a decade, the service is consistently available to offer a helping hand. For further information, contact the friendly team today.
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Care Provided by Home Instead (Retford and Gainsborough)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £1 – £2
  • Weekly Live-in Care Fees: £1 – £2

Available on request.

These prices are only a guideline, please contact Home Instead (Retford and Gainsborough) to find out the exact price for your requirements.

Contact Home Instead (Retford and Gainsborough) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Retford and Gainsborough) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jade Ebden (Care Manager)

Home Instead (Retford and Gainsborough) Reviews (60)

9.9

Home Instead (Retford and Gainsborough) has a Review Score of 9.9 (9.908) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Retford and Gainsborough) has 60 reviews.

Overall Experience
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Date Published
  • 60
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  • 13
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Reviewer Connection to Home Instead (Retford and Gainsborough)
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Total of 60, showing 1-20
Review from S D (Daughter of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have only been using Home Instead for about 3 months - but we are very pleased with the service. My mum and dad are very fond of the carers - 2 in particular, and the advise that myself and my brother have received from the office has been very supportive. There have been several problems with the
medication and conversations with the pharmacy, and it has all been dealt with very efficiently by Home Instead. My brother and I are pleased we have chosen Home Instead to oversee the care and welfare of our parents, when we are not able to be there as often as we wish.
Reply from Kim Ryan, Care Manager at Home Instead (Retford and Gainsborough)
Thank you so much for your kind words. We're so pleased to hear that you and your family feel supported and that your parents are happy with the care they receive. It's our privilege to be there for…read more
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Review from Paul N (Son of Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we have received has been excellent. We have used Home Instead for the last four years and not only have they looked after Mum with excellent care, they have also looked after me, as a family member, and been there for me when things have been challenging with Mum. Mum was very fond of many
of the carers and never had a bad word to say about any of them. I was able to work with Home Instead at all times, to adapt the care package to meet Mum's needs over time, through friendly and professional discussions, some of which were outside of working hours and at no point was the service provided compromised in any way.
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Review from Michael H (Son of Client) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
They provided an excellent service for my mother when she returned home after a brief spell in hospital following a fall. The communication was first-class (they also have an app with a report each time they visited).
The team enabled my mother to stay living at home as independent as she could be.
Thank you once again.
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Review from R B (Daughter of Client) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has three visits from carers each day since returning home after breaking her leg last autumn. I have found the carers well-qualified, pleasant and helpful and my mother has developed a good rapport with them. Home Instead provide a very reliable service. Let my mother know if a carer has
been delayed and so far have never let us down, even after a snowfall in December.
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Review from C B (Sister of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased we chose Home Instead. They provide an extremely good service. My sister has them once a day to oversee her medicines which she was forgetting to take and causing health problems. As I live away from my sister it is reassuring to know she is being cared for and is able to continue living
in her own home.
They offer so much help in the home from light cleaning to bed-making, shopping and making her a sandwich for lunch. All things that now she finds difficult and unable to do for herself. Perhaps most importantly they provide a daily, friendly companionship.
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Review from Felicity F (Niece of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I turned to this company when my aunt needed home care for an extended time with personal care, light cleaning and meal preparation needed, but also social friendship. I was delighted with the professional approach. Everything was explained fully, terms, contacts and emergency care.
My aunt was delighted
with the carers' personal and friendly approach. Care ended due to health complications and she is now in a nursing home. The help provided kept her living to a really good standard for almost a year.
I recommend this company highly. It is not cheap, but you get an excellent service, with a full hour each session and additional help available. It was worth everything to have peace of mind, great staff and the highest level of safeguarding.
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Review from Rachel C (Granddaughter of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been amazing since Granda came out of hospital. The speed at which you were able to upgrade his care requirements and the support he has received to be able to return home is fantastic. We really are grateful for everything you do. One of the carers deserves a special mention. She’s
been incredible, Granda’s house has never looked better, she goes above and beyond and I’m so thankful she’s involved in his care.
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Review from A T (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had 3 carers a day. She was well looked after and at times the office staff arranged to cover for doctor’s appointments and if Mum wasn’t well they arranged for a carer to stay with her longer. The carers were always friendly and took good care of my mum.
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Review from D M (Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service overall, professional, polite and punctual.
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Review from E M (Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was devastated to have to leave a home of nearly 30 years. I settled here in the area when I was still perfectly fine. But lately, that has changed and I need regular care. This care afforded me by Home Instead, has been and indeed is a lifeline. Their carers are friendly, intelligent people who converse
on an amiable basis on a variety of subjects. Their attitude is always completely professional and their help is always unstinting given.
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Review from Sam G (Husband of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided by Home Instead is both excellent and exceptional, the office staff, as well as those on the frontline, are friendly and diligent in performing their duties; in every instance, they are most cooperative when it comes to answering questions as well as when it comes to doing household
chores. We have been using Home Instead for six months and have absolutely no cause for complaint - I warmly and wholeheartedly commend them for the superb job which they do.
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Review from Denise D (Daughter of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly, caring and professional service provider. Always on point in keeping me informed of any concerns about my parent’s health or circumstances.
All the staff are approachable and will always go the extra mile to support my parents and I.
The app gives me great peace of mind.
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Review from Kerry M (Daughter of Client) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent service is provided for complete peace of mind. They went above and beyond for my dad, and I am sorry we have had to stop using them. This was due to dad finally getting a diagnosis and future care is being provided through social services. Home Instead always came at the quoted times and
it was really easy to keep in touch with them. The app is an amazing tool for families to check in with what has happened in each visit. I would like to thank all the staff again for everything they did for my dad.
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Review from E M (Daughter of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, reliable and helpful people both at home and in the office. Looked after Mum well and kept her safe even though she wasn’t the easiest of people to deal with! Would happily recommend them to anyone needing extra help at home to maintain independence. Many thanks for everything you did for
Mum.
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Review from N B (Client) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have been very fortunate to use the Home Instead (Retford and Gainsborough) branch. Every carer and manager has shown excellent standards.
This has been our first example of the care system. We have learned so much in the past few months and will never accept anything less than the standards
shown by your organisation.
Thanks for everything.
Reply from Vicky Waring, Director at Home Instead (Retford and Gainsborough)
Thank you for your kind words and feedback. We shall ensure that all the team are made aware
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Review from Michele H (Niece of Client) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Top marks for the team at Home Instead absolutely faultless. The caregivers are highly trained and professional in their care, yet they have been more like extended family in helping my Aunt. They have gone above and beyond many times in what can be a difficult job and for that I am very grateful. Timekeeping
is brilliant, always knowing who is coming is a very big help to someone who has dementia and routine is everything. Home Instead ticks all the boxes on every level, any queries just phone the office and easily sorted. In my Aunt's home jobs have got done because they know it needs doing, without having to ask. Thank you very much for all your help I cannot recommend you highly enough.
Reply from Vicky Waring, Director at Home Instead (Retford and Gainsborough)
Thank you for your kind words. I will make sure the team are aware.
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Review from P G (Daughter of Client) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff that deliver such great care to our mother. Always delivered with dignity, patience and care. We are so reassured by the care at a time when bad press if often given in general about this service and feel able to keep Mum in her own home with these lovely staff
supporting us.
Reply from Vicky Waring, Director at Home Instead (Retford and Gainsborough)
Thank you for your kind words it means a lot. I will ensure the team know of your feedback
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Review from Glyn B (Son of Client) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Retford and Gainsborough) are an amazing company. We needed to sort care for my parents very quickly, and the team at Home Instead were fantastic and made it happen. Not only that, the caregivers are all brilliant - professional, hard-working and friendly. Other healthcare professionals
have spotted that we're using them, and have commented "they're the best". I would whole-heartedly recommend them.
Reply from Vicky Waring, Director at Home Instead (Retford and Gainsborough)
Thank you for your kind words. I will ensure that the team are made aware of your feedback
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Review from Alan G (Husband of Client) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my wife received over the period the service was used was exceptional in every aspect. Just a big thank you to the organisation and keep doing what you are doing. Great carers.
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Review from Robin F (Client) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service provided, they are most pleasant and will do anything for us. We mark them at 100%.
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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Home Instead (Retford and Gainsborough) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Home Instead (Retford and Gainsborough) is calculated as follows: ( (69 Excellents x 5) + (7 Goods x 4) ) ÷ 76 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Retford and Gainsborough) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (7)

Rob & Zoe

Rob & Zoe

Job Title: Franchise Owners & Directors

We are really proud to run the business, which not only makes a difference to our clients and their families but also the wider community in Retford and Gainsborough. We aim to provide the highest possible standard of care, which not only meets but surpasses the ‘mum test'.

Jade

Jade

Job Title: Care Manager

Jade supports the Retford and Gainsborough team as the Care Manager, supporting the day-to-day operations and has a background in care

Faye

Faye

Job Title: Client Experience Lead

My name is Faye. I live with my Husband and two Daughters in our family home. I am a caring person and have always loved to help people. My passion to work within care came from when my Grandad was no longer able to live independently.

Molly

Molly

Job Title: Care Professional Experience Lead

I joined Home Instead as a Care Professional in 2021, whilst studying at university and ended up falling in love with the role. I worked as a Care Professional for a few years before joining the office team as a Training Coordinator and, most recently, becoming the Care Professional Experience Lead.

Gemma

Gemma

Job Title: Client Experience Lead

Gemma has recently joined the Retford & Gainsborough team as the Client Experience Lead, supporting the day-to-day operations and has a background in care.

David

David

Job Title: Community Engagement Officer

David joined the team in 2023 and currently works as the Community Engagement Officer, which involves engaging with the local community, organisations and groups, sharing our fantastic care offering and raising Home Instead's profile.

Nina

Nina

Job Title: Client Experience & Quality Lead

Hi, I’m Nina. I joined Home Instead in 2020 as a Care Administrator, and recently became Client Experience & Quality Lead. My focus is on care quality, working to ensure that our clients continue to receive the highest quality of care.

Frequently Asked Questions about Home Instead (Retford and Gainsborough)

What Type of Services does Home Instead (Retford and Gainsborough) offer?

Home Instead (Retford and Gainsborough) offers Home Care.

How many Carers does Home Instead (Retford and Gainsborough) employ?

Home Instead (Retford and Gainsborough) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Retford and Gainsborough) to verify any information. View our terms and conditions. Home Instead (Retford and Gainsborough) has an Enhanced Service - more info.